CCBill control panel & backend - slow as a mo fo

[deltav]

Alright, I've been a CCBill client for many years and will say they've been about 100% reliable far as checks/wires/payments go. And with a couple exceptions they're usually good about communicating changes to webmasters. Credit where credit's due.

But... aside from being clunky & nonintuitive, their control panel is excruciatingly f-ing slow and getting worse. Started about a year ago. I'm not even talking loading complicated member reports where there's large amounts of data - just loading my weekly transaction summary on the default dashboard will hang for minutes and timeout more often than not. Usually it takes several tries to load anything, easily the slowest & buggiest site I have to use on a regular basis and getting worse by the month.

For my affiliate backend it's tolerable, but doing member maintainence on my subscription site it gets irritating quick. I've done the email support thing, online chat, phone calls, etc. The answer always "We're fully aware of the issue but we have no ETR. And no, we won't tell you specifically what the deal is." Again, after a year of this you have to assume they've no intentions of fixing it because most of their webmasters are more or less a captive audience.

So my question is, anyone have inside info on this? Any thoughts on getting them to move forward and fix their 2400bps modem experience?

[2013]

stats in motion

[sandman!]

the backend has always been slow to me

[SwirlsGirl]

well a valiant effort was made to try and get a straight answer on when stats would be 100% accurate again.

Someone started a thread where they offered 200.00 bucks to any ccbill employee who could give time frame for the stats fix.

When I realized you could not pay ccbill to give you a straight answer it made me say to myself the following...

1.No ccbill employee could use 200 bucks cash

2. ccbill never plans on fixing stats so they are accurate

3. the adult inudstry is under pseudo banker middlemen hypnosis bynot pulling down all join buttons until stats get fixed.

4. Trolls have taken chicanery and tom foolery to amazing new heights where its no longer even vital for a middle man money changer who sells you back your own sales at 15-20% to give you accurate stats....LOL

[deltav]

Yup, I don't even bother paying close attention to the stats at this point, that ship sailed a while ago. I can use other tools to estimate that stuff anyhow, but I do need the CCBill backend for subscriber management & whatnot.

Like you I'm not even asking for an immediate fix - just an explanation and a timetable.

As an industry, fact is we're very hemmed in for payment options, so companies can get away with this sort of laziness.

[fitzmulti]

As long as I get my damn checks, I don't feel I need to scrutinize the stats every day, or even once a week, to even worry about such a petty thing as that...even though I am apparently in the minority....seeing how many damn threads like this I have seen over the years. LOL!
I have work to do...and babes to shoot, not stats to read incessantly!

[icymelon]

thats not the only thing that is slow over there

[deltav]

Originally Posted by fitzmulti

As long as I get my damn checks, I don't feel I need to scrutinize the stats every day, or even once a week, to even worry about such a petty thing as that...even though I am apparently in the minority....seeing how many damn threads like this I have seen over the years. LOL!

#1 - this thread isn't about the stats.
#2 - I wouldn't call having problems with a backend/subscriber management that constantly hangs & times out "petty", especially considering the processing fees they charge. Our customers all expect smoothly-running sites - yeah? - in this era that's pretty much a baseline for doing business.

[TheSquealer]

CCBill has been total shit for fucking years. It's 1999 in the year 2013. Crazy that people today are still starting threads about the same crappy system that sucked 10 years ago.

[candyflip]

They don't care. They don't bother to answer here anymore either. Another shit company gone down the tubes. Literally.

[mikepin]

Yup. Ccbill's back end is terrible and the bugs never cease and never get resolved. When sales go in the toilet for long periods I always wonder if it's another "bug" of theirs or if "Program A" really went to 1/50k all of a sudden.

[arock10]

Their join pages load much slower for me then their competitors too. The stats part is annoying but manageable... Especially after you switch to primarily using epoch and run nats ;)

Speaking of ccbill being slow, why does it take 2 weeks to get visa up and running when epoch takes a whole six hours usually.

I know they don't care, but like, it seems they really really don't care

[sojproductions]

Originally Posted by arock10

I know they don't care, but like, it seems they really really don't care

I agree, it does seem that way, it's hard to comprehend that the owners dont read statements like this and do something about it, I know I would.

[deltav]

Originally Posted by mikepin

Yup. Ccbill's back end is terrible and the bugs never cease and never get resolved. When sales go in the toilet for long periods I always wonder if it's another "bug" of theirs or if "Program A" really went to 1/50k all of a sudden.

Originally Posted by arock10

Their join pages load much slower for me then their competitors too.

It's true, CCBill join forms have always been like that. In 2004 maybe that sort of thing gets overlooked, today there's no reason those pages shouldn't load almost instantly.

And yeah, I wonder if anyone's tried to do an "uptime" study of them. If the backend's running slow & timing out after a minute or two, you have to wonder how often the join pages do - I'd guess even 5 seconds and you'd lose the majority of sales.

[SwirlsGirl]

Originally Posted by deltav

It's true, CCBill join forms have always been like that. In 2004 maybe that sort of thing gets overlooked, today there's no reason those pages shouldn't load almost instantly.

And yeah, I wonder if anyone's tried to do an "uptime" study of them. If the backend's running slow & timing out after a minute or two, you have to wonder how often the join pages do - I'd guess even 5 seconds and you'd lose the majority of sales.

join form time outs, mysterious sales holes, inaccurate false/stats reports, Approval Declines

but weekly and accurate payouts

[CHMOD]

Originally Posted by deltav

Yup, I don't even bother paying close attention to the stats at this point, that ship sailed a while ago. I can use other tools to estimate that stuff anyhow, but I do need the CCBill backend for subscriber management & whatnot.

Like you I'm not even asking for an immediate fix - just an explanation and a timetable.

As an industry, fact is we're very hemmed in for payment options, so companies can get away with this sort of laziness.

Deltav, have you ever heard of Sliiing?
Spare yourself frutrations and use our admin panel instead of CCBill's

[Va2k]

I must say using ccbill since 2001 they have sure gone down hill the last couple of years! Really sad IMO.

[Fat Panda]

its pathetic...and they dont fucking care

[Alex911]

and they USED to care about what's said about them on this board....

[PornDude]

They don't give a fuck anymore.

[OldJeff]

Originally Posted by SwirlsGirl

well a valiant effort was made to try and get a straight answer on when stats would be 100% accurate again.

Someone started a thread where they offered 200.00 bucks to any ccbill employee who could give time frame for the stats fix.

When I realized you could not pay ccbill to give you a straight answer it made me say to myself the following...

1.No ccbill employee could use 200 bucks cash

2. ccbill never plans on fixing stats so they are accurate

3. the adult inudstry is under pseudo banker middlemen hypnosis bynot pulling down all join buttons until stats get fixed.

4. Trolls have taken chicanery and tom foolery to amazing new heights where its no longer even vital for a middle man money changer who sells you back your own sales at 15-20% to give you accurate stats....LOL

shut up looney