Webair, wtf??? - GoFuckYourself.com

mule · 07-16-2013, 10:56 AM

On June 9 one of my domains expired - I was travelling and couldn't renew it on time.
On June 11 I paid the $61.93 to have it restored.

A couple of weeks later I check, and the status in the Webair control panel is "locked in processing"

I send a support ticket, asking how long it will be locked in processing, and if there was anything else I needed to do.

The next day I get the reply: "I checked the status and your domain is locked in processing"

I breathed deeply, counted to 10, refrained from calling the guy a dipshit and decided to just forget it and wait.

On July 11, I do a whois, and see that the domain's staus is "pending delete"

I send a support ticket, explaining the situation and asking what's up.

I get this reply: "Hello, I'm going to be working on this. If you don't mind me asking, what is your webair account login email, or your customer ID so I can quickly find out what happened with the original requests to renew this domain? Please let me know. Thanks."

I breathed deeply, counted to 10, and refrained from saying "Dipshit, did you try the email address that I filled in on the support form?" I mailed back politely and told him what the email address was.

12 hoiurs ago I did a whois. My domain is unregistered and available.

Sent a support ticket, no response.

Can someone from Webair please respond?

edit: Support ticket #829942

deltav · 07-16-2013, 11:02 AM

I highly doubt Webair employees are lurking on GFY for customer service reasons.

In my experience with Webair you really have to get in touch with the right people. There are some support guys there who appear to have reading comprehension problems (like you're experiencing, and yeah it can be infuriating) but the are some who're fully competent and will actually go out of their way to help out. AFAIK it's a decent-sized company, so that is going to be par for the course.

mule · 07-16-2013, 11:04 AM

Quote:

Originally Posted by deltav

I highly doubt Webair employees are lurking on GFY for customer service reasons.

In my experience with Webair you really have to get in touch with the right people. There are some support guys there who appear to have reading comprehension problems (like you're experiencing, and yeah it can be infuriating) but the are some who're fully competent and will actually go out of their way to help out. AFAIK it's a decent-sized company, so that is going to be par for the course.

There used to be some, yes, and they used to respond here quickly. I've not been on the boards for some years now.

24/7 Blogging Crew · 07-16-2013, 11:09 AM

Quote:

Originally Posted by mule

There used to be some, yes, and they used to respond here quickly. I've not been on the boards for some years now.

what's the domain name?

imabro · 07-16-2013, 11:10 AM

why use host to register domain
not smart way to do it

webair is for sell so no posting on adult now?

mule · 07-16-2013, 11:10 AM

Quote:

Originally Posted by 24/7 Blogging Crew

what's the domain name?

mule · 07-16-2013, 11:26 AM

Quote:

Originally Posted by imabro

why use host to register domain
not smart way to do it

webair is for sell so no posting on adult now?

Your valuable input is greatly appreciated

3xmedia · 07-16-2013, 12:23 PM

only morons use host to register domains

mule · 07-16-2013, 12:50 PM

Quote:

Originally Posted by zdeneczek

only morons use host to register domains

Did I say that I host with webair?

24/7 Blogging Crew · 07-16-2013, 12:51 PM

Quote:

Originally Posted by mule

Did I say that I host with webair?

where do you host?

do you have any tumblr blogs i can view?

Cyber Fucker · 07-16-2013, 12:59 PM

They are good for hosting, I'm not sure about domain registration as I not tried it, but unlike many other hosts they are not a reseller of another registrar but ICANN accredited registrar.
It looks like someone has overlooked your issue. I guess waiting in a case of something urgent like this is never good. If I was you I would contact them earlier by live chat or phone to make sure things get solved.

Supz · 07-16-2013, 01:01 PM

if its available to register. Just register it somewhere else now and save the headache.

mule · 07-16-2013, 01:02 PM

All fixed now, thanks

LeRoy · 07-16-2013, 01:25 PM

GFY support threads

Works like a charm

Google Expert · 07-16-2013, 01:32 PM

Quote:

Originally Posted by deltav

In my experience with Webair you really have to get in touch with the right people. There are some support guys there who appear to have reading comprehension problems

Most of their support are outsourced 3rd worlders from shithole India and their sole purpose is to answer a ticket with random bullshit just to keep an appearance that someone is actually reading the tickets.

You have to waste a lot of time and jump through many hoops to get to some senior tech.

Cyber Fucker · 07-16-2013, 01:44 PM

Quote:

Originally Posted by Getsu

Most of their support are outsourced 3rd worlders from shithole India and their sole purpose is to answer a ticket with random bullshit just to keep an appearance that someone is actually reading the tickets.

You have to waste a lot of time and jump through many hoops to get to some senior tech.

Actually as far as I know they have no outsourced support, at least not for hosting.
All in-house people.

arock10 · 07-16-2013, 01:48 PM

Quote:

Originally Posted by zdeneczek

only morons use host to register domains

pretty much this

brassmonkey · 07-16-2013, 01:50 PM

Quote:

Originally Posted by LeRoy

GFY support threads

Works like a charm

you get my tv playa?

3xmedia · 07-16-2013, 01:53 PM

Quote:

Originally Posted by mule

Did I say that I host with webair?

if you haven't noticed, webair is a hosting service.

WebairMetz · 07-16-2013, 02:08 PM

Hey Mule

Feel free to message me directly and I will be happy to assist you.

Regards

Mike

candyflip · 07-16-2013, 02:20 PM

Sorry, but anyone dealing with this company after all the shit that has spewed about on this message board about them deserves whatever happens to them.

EddyTheDog · 07-16-2013, 02:23 PM

$61 for a renew?..

I assume it wasn't a .com?....

mule · 07-16-2013, 02:25 PM

Quote:

Originally Posted by WebairMetz

Hey Mule

Feel free to message me directly and I will be happy to assist you.

Regards

Mike

Thanks Mike

The issue has been resolved by John. No more issue

mule · 07-16-2013, 02:27 PM

And to everyone else putting in their 2 cents worth: Now I remember why I stopped coming to GFY. Your reading comprehension sucks

nexcom28 · 07-16-2013, 03:18 PM

Worst host behind servage ... Get out whilst you can

deltav · 07-16-2013, 03:46 PM

Quote:

Originally Posted by mule

Thanks Mike

The issue has been resolved by John. No more issue

Mike M is indeed a good person to talk to there. He's helped me out on more than one occasion, basically went above & beyond to resolve a couple issues.

Quote:

Originally Posted by Getsu

Most of their support are outsourced 3rd worlders from shithole India and their sole purpose is to answer a ticket with random bullshit just to keep an appearance that someone is actually reading the tickets.

They do have a tech or two who is of Indian or similar descent, but AFAIK they're all based in-house in New York. Where are you getting this "oursourced 3rd worlders from shithole India" nonsense?

ls101 · 07-16-2013, 05:41 PM

Indian support eh?

Google Expert · 07-16-2013, 08:36 PM

Quote:

Originally Posted by deltav

They do have a tech or two who is of Indian or similar descent, but AFAIK they're all based in-house in New York. Where are you getting this "oursourced 3rd worlders from shithole India" nonsense?

I just assumed they were outsourced, because the ones I talked to were dumb as rocks with poor English skills.

privatesociety · 07-17-2013, 01:31 AM

Lol lol lol webair!

icymelon · 07-17-2013, 09:06 PM

webair has the shortest time period to renew a domain. think its 7 days or less. if you don't get it by then its gone

247mg · 07-20-2013, 10:25 PM

Why you asking webair to register domain for you... this is your mistake. You should have control on your domain name and put it on auto renew....

I dont think people use any hosting to register domain for them...

ContentPimp · 07-20-2013, 11:52 PM

Another webair sucks thread? LOL

onwebcam · 07-21-2013, 12:37 AM

Host with a host and register with a domain registry. Two basic rules of the internet.

HomerSimpson · 07-21-2013, 04:15 AM

NEVER register domain with your hosting company

/case

07-16-2013, 10:56 AM	#1
mule Confirmed User Industry Role: Join Date: Jan 2002 Location: hamsterdam Posts: 6,085	Webair, wtf??? On June 9 one of my domains expired - I was travelling and couldn't renew it on time. On June 11 I paid the $61.93 to have it restored. A couple of weeks later I check, and the status in the Webair control panel is "locked in processing" I send a support ticket, asking how long it will be locked in processing, and if there was anything else I needed to do. The next day I get the reply: "I checked the status and your domain is locked in processing" I breathed deeply, counted to 10, refrained from calling the guy a dipshit and decided to just forget it and wait. On July 11, I do a whois, and see that the domain's staus is "pending delete" I send a support ticket, explaining the situation and asking what's up. I get this reply: "Hello, I'm going to be working on this. If you don't mind me asking, what is your webair account login email, or your customer ID so I can quickly find out what happened with the original requests to renew this domain? Please let me know. Thanks." I breathed deeply, counted to 10, and refrained from saying "Dipshit, did you try the email address that I filled in on the support form?" I mailed back politely and told him what the email address was. 12 hoiurs ago I did a whois. My domain is unregistered and available. Sent a support ticket, no response. Can someone from Webair please respond? edit: Support ticket #829942 __________________ Converting like a mofo Last edited by mule; 07-16-2013 at 11:05 AM..

07-16-2013, 11:02 AM	#2
deltav Confirmed User Industry Role: Join Date: May 2010 Location: USA Posts: 1,243	I highly doubt Webair employees are lurking on GFY for customer service reasons. In my experience with Webair you really have to get in touch with the right people. There are some support guys there who appear to have reading comprehension problems (like you're experiencing, and yeah it can be infuriating) but the are some who're fully competent and will actually go out of their way to help out. AFAIK it's a decent-sized company, so that is going to be par for the course. __________________ ********* DeltaofVenus.com - Vintage Erotica from the 1800s through 1979

07-16-2013, 12:59 PM	#11
Cyber Fucker Hmm Industry Role: Join Date: Sep 2005 Location: On an endless road around the world for rock and roll. Posts: 12,642	They are good for hosting, I'm not sure about domain registration as I not tried it, but unlike many other hosts they are not a reseller of another registrar but ICANN accredited registrar. It looks like someone has overlooked your issue. I guess waiting in a case of something urgent like this is never good. If I was you I would contact them earlier by live chat or phone to make sure things get solved. __________________ Last edited by Cyber Fucker; 07-16-2013 at 01:02 PM..

07-16-2013, 01:02 PM	#13
mule Confirmed User Industry Role: Join Date: Jan 2002 Location: hamsterdam Posts: 6,085	All fixed now, thanks __________________ Converting like a mofo

07-16-2013, 01:25 PM	#14
LeRoy Porn Pusher Industry Role: Join Date: Jul 2007 Location: It's a dry heat Posts: 13,341	GFY support threads Works like a charm __________________ JAPANESE CAMS AND CONTENT SITES Teams - leroy.rowland2 Telegram - @lroddd

07-16-2013, 11:10 AM	#5
imabro Confirmed User Join Date: Aug 2007 Posts: 871	why use host to register domain not smart way to do it webair is for sell so no posting on adult now?

07-16-2013, 12:23 PM	#8
3xmedia Confirmed User Industry Role: Join Date: Apr 2004 Posts: 5,726	only morons use host to register domains

07-16-2013, 01:01 PM	#12
Supz Arthur Flegenheimer Industry Role: Join Date: Jul 2006 Location: New York City Posts: 11,056	if its available to register. Just register it somewhere else now and save the headache.

07-16-2013, 02:08 PM	#20
WebairMetz Confirmed User Join Date: Jul 2009 Posts: 920	Hey Mule Feel free to message me directly and I will be happy to assist you. Regards Mike __________________ Webair Internet Development, Inc. Phone: 1 866 WEBAIR 1 Fax: 516.938.5100 x-152 [email protected] aim: WebairMetzger ICQ: 489798823

07-16-2013, 02:20 PM	#21
candyflip Carpe Visio Industry Role: Join Date: Jul 2002 Location: New York Posts: 43,064	Sorry, but anyone dealing with this company after all the shit that has spewed about on this message board about them deserves whatever happens to them. __________________ Spend you some brain. Email Me

07-16-2013, 02:23 PM	#22
EddyTheDog Just Doing My Own Thing Industry Role: Join Date: Jan 2011 Location: London, Spain, New Zealand, GFY - Not Croydon... Posts: 25,106	$61 for a renew?.. I assume it wasn't a .com?....

07-16-2013, 02:27 PM	#24
mule Confirmed User Industry Role: Join Date: Jan 2002 Location: hamsterdam Posts: 6,085	And to everyone else putting in their 2 cents worth: Now I remember why I stopped coming to GFY. Your reading comprehension sucks __________________ Converting like a mofo

07-16-2013, 03:18 PM	#25
nexcom28 So Fucking Banned Join Date: Jan 2005 Posts: 3,716	Worst host behind servage ... Get out whilst you can

07-16-2013, 05:41 PM	#27
ls101 Confirmed User Industry Role: Join Date: Nov 2012 Posts: 713	Indian support eh?

07-17-2013, 01:31 AM	#29
privatesociety Confirmed User Industry Role: Join Date: Jan 2013 Posts: 567	Lol lol lol webair! __________________ CURRENTLY CONVERTING AT 1:55, TRY US! We film real people doing what they do best... Your friends and neighbors having sex for all the world to see. PROMOTE PRIVATE SOCIETY AND MAKE $$$ 1:55 CONVERSION RATE ICQ: 658501707 Email: [email protected]

07-17-2013, 09:06 PM	#30
icymelon Confirmed User Industry Role: Join Date: Dec 2007 Location: Las Vegas Posts: 3,220	webair has the shortest time period to renew a domain. think its 7 days or less. if you don't get it by then its gone __________________ Network Of Adult Blogs With Hardlink Rentals Available

07-20-2013, 10:25 PM	#31
247mg Yellowplum / 247mg Industry Role: Join Date: Feb 2008 Location: Nicosia, CY Posts: 2,162	Why you asking webair to register domain for you... this is your mistake. You should have control on your domain name and put it on auto renew.... I dont think people use any hosting to register domain for them... __________________ 247mg.com - Indian Affiliate Program - Over 50+ Sites To Promote - Monetize Your INDIAN Traffic Today!

07-20-2013, 11:52 PM	#32
ContentPimp Confirmed User Join Date: Nov 2008 Posts: 3,184	Another webair sucks thread? LOL

07-21-2013, 12:37 AM	#33
onwebcam Fake Nick 1.0 Industry Role: Join Date: Oct 2005 Location: Rent free, your head Posts: 27,668	Host with a host and register with a domain registry. Two basic rules of the internet. __________________ PLEASE WAIT WHILE BIDEN ADMIN UNINSTALLS ITSELF..... ██████████████████▒ 99.5% complete.

07-21-2013, 04:15 AM	#34
HomerSimpson Too lazy to set a custom title Industry Role: Join Date: Sep 2005 Location: Springfield Posts: 13,826	NEVER register domain with your hosting company /case __________________ Make a bank with Chaturbate - the best selling webcam program Ads that can't be block with AdBlockers !!! /// Best paying popup program (Bitcoin payouts) !!! PHP, MySql, Smarty, CodeIgniter, Laravel, WordPress, NATS... fixing stuff, server migrations & optimizations... My ICQ: 27429884 \| Email: