Grapesoda

Apple Has Been Sued Because iPhones Often Don't Deliver Text Messages To Android Users

Read more: Apple Lawsuit iPhones Don't Deliver Texts To Android - Business Insider



A lawsuit has been filed against Apple over the issue of iPhones failing to deliver text messages to Android phones, according to Bloomberg.

The suit was filed by a former iPhone customer who alleges she changed to a non-Apple device and stopped getting messages, Bloomberg says.
UPDATE: Furious ex-iPhone users tell us how their lives were hurt when they switched to Android and stopped getting texts.

The suit, seeking class-action status, was filed in federal court in San Jose, California, Bloomberg says:

Apple?s iMessage retains text messages sent from other users of Apple devices and won?t deliver them to her Samsung Electronics Co. phone running on Google Inc.?s Android operating system, Adrienne Moore said in the complaint filed yesterday in San Jose, California.

People who replace their Apple devices with non-Apple wireless phones and tablets are ?penalized and unable to obtain the full benefits of their wireless-service contracts,? according to the complaint.

Download a copy of the lawsuit here.

Texts get "stuck" briefly or permanently inside an iPhone's iMessage system when they're directed at someone who used to have an iPhone but has switched their number to an Android phone.

Here's some background on the iPhone-Android text issue.

Yesterday we noted that an Apple customer-support employee admitted to Lifehacker's Adam Pash that, in fact, "a lot" of users have this problem: If you switch from an iPhone to an Android, iMessage won't deliver texts from iPhone users to your new Android phone.

For years, users have suspected that iPhone behaves weirdly when sending texts to non-Apple users. In a test in BI's office yesterday, a text sent from an iPhone reached our iPhone-using colleagues several seconds before it showed up on Samsung devices. Earlier, The New York Times' David Segal complained that he stopped receiving message from iPhone users altogether after he dumped the Apple device for an Android.

Justin Frazier, a Business Insider reader, tells us he's interested in the fate of the suit because the issue cost him a Samsung Galaxy S5, which was not able to receive texts from Apple users:

I previously had an iPhone 5 and purchased a Galaxy S5 a few days after the release. I was wary of previous complaints about the issue so I made sure to turn off iMessage and log out of all my Apple accounts before making the switch. After switching I talked with a bunch of friends with iPhones who would try and message me. They told me one day it would go through as a text and the next it would send as iMessage, which of course I couldn't receive. Group messages I was a part of were even worse, as some messages would come through to me and others wouldn't. AT&T couldn't help and referred me to Apple. Apple made sure my number was not in their database and told me to update to the latest OS. After informing them it did not solve the problem they did not have any other solutions. I kept my phone for 10 days to see if the extra time would solve the issue, to no avail. I was forced to return the GS5 and revert to my iPhone. I feel this is something the Apple developers could fix in a heartbeat, but are in no rush as it benefits the company.

Have you experienced iPhone text failures? Get in touch at [email protected]. We'd love to hear your stories.


Read more: Apple Lawsuit iPhones Don't Deliver Texts To Android - Business Insider

SilentKnight

I guess the question remains - was the coding intentional in the iphone to cause this, or...?

slapass

Does this even make sense? You tried to use their free system of iphone to iphone, and it didn't work so it was rerouted to the traditional system and you are upset that there is a delay? I am happy it arrived at all.

bronco67

How do they know if you switched to Android?

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Grapesoda

everything with apple is intentional

Bladewire

The system of Iphone to Iphone isn't free, you have to purchase an Iphone to use it. The cost of people converting to Android but still needing to use tge system is factored in to the price.

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Grapesoda

so apple iPhone is so crappy that when it works at all your grateful?

Bladewire

Google voice is free and no problem sending / receiving to any device. Imagine that.

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SilentKnight

MiamiBoyz

Indeed and everything is designed so you will have a constant need to upgrade your device.

Updates that screw with the functionality of older generation devices by causing "random" freezes of the device..."unknown" errors that suddenly appear right after a product launch for example.

Apple is designed for consumers and they sure the fuck are very willing to consume.

Sly

I have found that it has delay issues with the iPhone. I don't know if it's iPhone only, but I have had many people tell me that when I send a text through Google Voice to their iPhone it can take hours before they get it. I would assume this is an iPhone problem, not a Google Voice problem.

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DBS.US

iPhones only send text to the cool people.

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Grapesoda

of course it's an iPhone issue.... sly, apple has no regard for you other than someone to take money from

SilentKnight

MiamiBoyz

ZeroHero

freecartoonporn

if its true, then its the most stupidest thing i have ever known.

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candyflip

Stop using Google Voice app and use Google Hangouts. All the Voice functions are part of Hangouts now and it works much better.

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Bladewire

Wow good to know. When I text 10 or so models at a time to see who's available for work ASAP almost all usually answer within a few minutes. I wonder if the ones who don't are on Iphone. Imagine the loss of income so many people around the world have had due to their delay issues. Fuck!

Is your phone and Iphone? I'm on Android. I wonder if GVoice porting from Iphone to Iphone is the issue with you.

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seeandsee

iphone bastards

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candyflip

And this issue in the news has to do with former iPhone users switching to Android and having issues with routing of messages. It doesn't really have anything to do with iPhone sending or not sending messages out of the box.

SCORE Ralph

Google Voice? What is this 2008? lol

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Bladewire

Damn times goes by fast it's 2015 now! What should we be using instead

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SCORE Ralph

Hangouts.

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