News UNITED 're-accommodate' Couple Off Plane En Route to Their Wedding

[directfiesta]

seems no one at UNITED got the memo .....

https://www.yahoo.com/news/united-ai...181721817.html

It?s been a bad week for United Airlines. After a video of a passenger being violently removed from a plane by police went viral, you?d think the airline would be trying to stay out of the headlines.

In the latest passenger-PR nightmare, a couple flying United to their destination wedding in Costa Rica were booted from their plane on Saturday. Michael Hohl and Amber Maxwell were traveling with family and friends when confusion over seating landed them back in the terminal.

The wedding, planned for Thursday, will still happen but the couple are ? quite understandably ? not happy with how United handled the situation. ?We thought not a big deal, it?s not like we are trying to jump up into a first-class seat,? Hohl told News13, an ABC affiliate.?We were simply in an economy row a few rows above our economy seat.?

The couple had flown into Houston, Tex., from Salt Lake City, Utah. After a layover at George Bush Intercontinental airport they boarded United flight 1737 bound for Liberia, Costa Rica. When they went to sit down they found a man stretched out and sleeping in their row.

According to the couple they jumped up a few rows on the mostly empty plane and didn?t think much of it. When a flight attendant asked them why they weren?t in their assigned seats the trouble started.

The airline and the couple have two different versions of events. According to the couple they tried to explain there was someone sleeping in their assigned seats. Even after they complied with the flight crew and woke the sleeping man an air marshal approached them and told them they had to get off the plane.

United Airlines in a statement said: ?We?re disappointed anytime a customer has an experience that doesn?t measure up to their expectations. These passengers repeatedly attempted to sit in upgraded seating which they did not purchase and they would not follow crew instructions to return to their assigned seats. We?ve been in touch with them and have rebooked them on flights tomorrow.?

Hohl and Maxwell deny they were being disorderly. ?I think customer service and the airlines has gone real downhill,? said Hohl. ?The way United Airlines handled this was really absurd.?

The stepfather of the bride to be, Michael Gallagher, told KUTV 2News Utah in an interview: ?Truthfully we all worried that maybe something would happen in Costa Rica and we were willing to deal with that, never in our wildest dreams did we think United was going to screw it up in Houston, Texas.?

[Barry-xlovecam]

Boycott United.
Hit them in the pocket where it matters.

[Sly]

Three versions of every story.

Not uncommon for people to jump on the bandwagon and try to take advantage of someone (United) while they are down.

[Barry-xlovecam]

I won't fly on some airlines based of my personal experiences with them.

Most of the time I fly with priority status now so usually I don't get exposed to a lot of this crap. However, on some short flights I fly as a economy class passenger
https://www.theatlantic.com/business...ervice/523011/

Why Airlines Can Get Away With Bad Customer Service

If you fly much you know there is a caste system in place

[Rochard]

I've never been bumped from a flight or had a flight canceled.

The only problem I've ever had was on a flight from Atlanta to Phoenix, with a stop in Vegas. It was a United flight. We were late taking off in Atlanta, and by the time we landed in Vegas I had just missed my connecting flight by about ten minutes. Moments after we landed they called out my name on the PA system, a stewardess came up to me while we were still taxing into our gate and told me to grab my luggage and meet her up at the cockpit "immediately". Once up front she explained to me they knew about my connecting flight, they were holding my connecting flight, and the gate we were arriving at was right next to the gate with my plane. They told me to make a right out of the gate I was walking out of, and then a right into the gate next door. They opened up the door, I walked out to the next gate, they waved me right through - They had a seat in the first row open and waiting for me. They had the door closed and the plane moving back from the gate before I had even sat down.

I have to admit I was impressed.

[theS2O]

Originally Posted by Barry-xlovecam

Boycott United.
Hit them in the pocket where it matters.

Stock talks. Yeap, they are feeling it alright United Stock Decreases After Passenger Dragged Off Plane | Money

[NatalieK]

Originally Posted by directfiesta

seems no one at UNITED got the memo .....

they really have messed up a few times all in a week or 2, unbelievable


hey DF, you can change the accidental double post title to "double post - please don´t bump" or something if you want...


https://gfy.com/fucking-around-and-pr...-mistakes.html

found this out earlier today.

[MaDalton]

Done this plenty of times, never an issue. If emergency row seats cost extra, I ask first. They need somebody sitting there anyways to open the exits in case of.