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Paging Paxum: is there any way to use the old interface? Paging Paxum: is there any way to use the old interface?
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Old 12-14-2020, 12:15 AM   #1
DarkJedi
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Paging Paxum: is there any way to use the old interface?
I have my own reasons for having trouble / not liking the new one (unable to attach .pdf files to tickets, for one)

Can the old interface be enabled?
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Old 12-14-2020, 01:36 AM   #2
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Sides from the ticket support system, does Ruth still answer her emails or Skypes? I have tried to reach her few times but no reply
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Old 12-14-2020, 07:14 AM   #3
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And why in the hell are Corporate Accounts linked to Personal Accounts? (Money accounts and tickets)

Are you kidding?
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Old 12-14-2020, 09:44 AM   #4
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and can't using the mobile app with new version, saying this account can't use the mobile app.
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Old 12-14-2020, 10:53 AM   #5
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Quote:
Originally Posted by DarkJedi View Post
I have my own reasons for having trouble / not liking the new one (unable to attach .pdf files to tickets, for one)

Can the old interface be enabled?
No I'm afraid the old interface cannot be enabled after you have switched to the new interface. Please send me an email with specifics of the aspects you do not like and I'll be happy to chat with the techs.

Quote:
Originally Posted by webgurl View Post
Sides from the ticket support system, does Ruth still answer her emails or Skypes? I have tried to reach her few times but no reply
Yes I do, I don't see any emails from you lately though, can you please resend?

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Originally Posted by DarkJedi View Post
And why in the hell are Corporate Accounts linked to Personal Accounts? (Money accounts and tickets)

Are you kidding?
I don't really understand what you're referring to, can you please elaborate? Feel free to email me the specifics of what you see/are concerned with, and I'll look into it.

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Originally Posted by Reox View Post
and can't using the mobile app with new version, saying this account can't use the mobile app.
I will check into this with the techs!
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Old 12-15-2020, 05:02 PM   #6
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I now get "Errors: Undefined variable: accountByCurrency" on My Account > Overview page. Emailed support and they told me to delete cookies and cache and closed the ticket which did not solve. I reopened and am awaiting reply. Anyone else get this error message?
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Old 12-24-2020, 12:30 AM   #7
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I now get "Errors: Undefined variable: accountByCurrency" on My Account > Overview page. Emailed support and they told me to delete cookies and cache and closed the ticket which did not solve. I reopened and am awaiting reply. Anyone else get this error message?
try a live chat. Their new solution. I tried 5 mins ago, better than a ticket.
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Old 12-24-2020, 04:41 AM   #8
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try a live chat. Their new solution. I tried 5 mins ago, better than a ticket.
Thanks, fortunately the issue disappeared while awaiting a reply to reopened ticket.
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Old 12-24-2020, 03:26 PM   #9
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HEHEHE Those users must be unware of paxum shit
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Old 12-24-2020, 10:04 PM   #10
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I understood everything
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Old 12-25-2020, 01:05 AM   #11
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me - when i have been using paxum for 10 years with absolutely no issue whatsoever - seeing people complaining about Paxum

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