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Old 09-05-2022, 01:48 PM   #1
ContentBay
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Paxum ID system glitch closed my accounts

I have a possible huge problem with Paxum since, apparently, my accounts are "closed."

I can't access them now, yet I still am receiving notifications for all the received

money.


I wanted to do the ID facial recognition and the whole shebang for my phone and

now every time I want to access both my business and private account

(since my only lifeline to Paxum support was via my personal but was asked to do the ID check there also so, I got double as you can only imagine)

I'm left with a notification Account Closed

No way of contacting Paxum, and cut off from my accounts I use daily...

Sweet stuff

Anyone had these issues?

Ruth
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Old 09-06-2022, 06:34 AM   #2
Brian mike
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bump for ya!
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Old 09-06-2022, 03:33 PM   #3
zijlstravideo
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Damn that sucks... hope it gets resolved soon.
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Old 09-06-2022, 06:10 PM   #4
RuthB
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Quote:
Originally Posted by ContentBay View Post
I have a possible huge problem with Paxum since, apparently, my accounts are "closed."

I can't access them now, yet I still am receiving notifications for all the received

money.


I wanted to do the ID facial recognition and the whole shebang for my phone and

now every time I want to access both my business and private account

(since my only lifeline to Paxum support was via my personal but was asked to do the ID check there also so, I got double as you can only imagine)

I'm left with a notification Account Closed

No way of contacting Paxum, and cut off from my accounts I use daily...

Sweet stuff

Anyone had these issues?

Ruth
Please feel free to email me ([email protected]) with details and your account username(s).

We don't close accounts without reason, but I'll be happy to forward your query to the appropriate department for a review.
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Old 09-06-2022, 08:21 PM   #5
Biggie Smalls Web Writing
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Quote:
Originally Posted by ContentBay View Post
I have a possible huge problem with Paxum since, apparently, my accounts are "closed."

I can't access them now, yet I still am receiving notifications for all the received

money.


I wanted to do the ID facial recognition and the whole shebang for my phone and

now every time I want to access both my business and private account

(since my only lifeline to Paxum support was via my personal but was asked to do the ID check there also so, I got double as you can only imagine)

I'm left with a notification Account Closed

No way of contacting Paxum, and cut off from my accounts I use daily...

Sweet stuff

Anyone had these issues?

Ruth
One of our employees experienced the same a few days ago. She contacted support several times but no response..
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Old 09-06-2022, 10:01 PM   #6
digitalfantasies
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Quote:
Originally Posted by RuthB View Post
We don't close accounts without reason
Yes you do.
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Old 09-07-2022, 01:46 AM   #7
INever
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Big and small tech on a rampage. The AIpocalypse.
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