Anyone have problems with namecheap lately? - GoFuckYourself.com

cmonroe · 10-23-2023, 07:06 AM

I topped up with $50 to register some domains. When I attempted to register the first one it wouldn't go through so when I contacted them they said the domain name had words that triggered its bad list and could not be registered so I asked to get my money back. They claim they started a reversal which was 14 days ago so when I asked the other day around 5 days after they said "it takes 7 to 10 days." Now it is 14 days and no money yet and now they're telling me up to 30 days. And when I showed them the item on my bank account as proof it went through they said it had the wrong descriptor for my account and that wasn't the same transaction. wtf? It's the only $50 transaction I've ever spent there. I will be looking for a new domain host so if you have any notable companies who have treated you well, please let me know. I have been a namecheap customer for almost 12 years or so I think. I'll be moving both my vanilla businesses and adult businesses. This is ridiculous.

Thanks!

fris · 10-23-2023, 08:16 AM

ive always used namecheap for years without issue

NALEM · 10-23-2023, 08:25 AM

Quote:

Originally Posted by cmonroe

I topped up with $50 to register some domains. When I attempted to register the first one it wouldn't go through so when I contacted them they said the domain name had words that triggered its bad list and could not be registered so I asked to get my money back. They claim they started a reversal which was 14 days ago so when I asked the other day around 5 days after they said "it takes 7 to 10 days." Now it is 14 days and no money yet and now they're telling me up to 30 days. And when I showed them the item on my bank account as proof it went through they said it had the wrong descriptor for my account and that wasn't the same transaction. wtf? It's the only $50 transaction I've ever spent there. I will be looking for a new domain host so if you have any notable companies who have treated you well, please let me know. I have been a namecheap customer for almost 12 years or so I think. I'll be moving both my vanilla businesses and adult businesses. This is ridiculous.

Thanks!

Hopefully you had your communication with NC either via chat or email, and have it saved somewhere.
You have a couple of options. Either insist that it be escalated to management immediately, giving them X number of days to confirm that the refund/reversal was processed with your bank, or else you will manage to file a complaint with your bank directly that should result in a chargeback to the merchant. Either way good luck!

WiredGuy · 10-23-2023, 09:07 AM

I've seen this issue before, they have a blacklist of terms that cannot be registered. Easiest thing to do is just register the domain with another registrar once you get your refund.
WG

VikingMan · 10-23-2023, 09:16 AM

Sorry yeah I guess you found out they don't allow any felching domains. Don't throw out all that content you shot. Just go to another register. .
.

J/k

fris · 10-23-2023, 09:51 AM

Quote:

Originally Posted by WiredGuy

I've seen this issue before, they have a blacklist of terms that cannot be registered. Easiest thing to do is just register the domain with another registrar once you get your refund.
WG

i tried registering a domain with twitter in the name, it wouldnt let me, but other registrar allows for it.

WiredGuy · 10-23-2023, 09:56 AM

Quote:

Originally Posted by fris

i tried registering a domain with twitter in the name, it wouldnt let me, but other registrar allows for it.

Same with certain celebrity names as well... I guess they don't want to deal with litigation issues on certain words and would rather just avoid those terms entirely.
WG

Way3 · 10-23-2023, 10:21 AM

Sorry to hear you had issues at Namecheap!

Who is the preferred domain registrar these days? Been using Namesilo for years, but always good know some options!

blackmonsters · 10-23-2023, 01:59 PM

Quote:

Originally Posted by fris

i tried registering a domain with twitter in the name, it wouldnt let me, but other registrar allows for it.

Quote:

Originally Posted by WiredGuy

Same with certain celebrity names as well... I guess they don't want to deal with litigation issues on certain words and would rather just avoid those terms entirely.
WG

Duh, like no shit.

Trademark and "likeness" issues.

Basically they are helping you avoid being sued for owning a infringing domain.

sukiyaki_x · 10-25-2023, 09:20 AM

...Dispute the charge through your bank...

10-23-2023, 07:06 AM	#1
cmonroe Registered User Industry Role: Join Date: Oct 2023 Posts: 4	Anyone have problems with namecheap lately? I topped up with $50 to register some domains. When I attempted to register the first one it wouldn't go through so when I contacted them they said the domain name had words that triggered its bad list and could not be registered so I asked to get my money back. They claim they started a reversal which was 14 days ago so when I asked the other day around 5 days after they said "it takes 7 to 10 days." Now it is 14 days and no money yet and now they're telling me up to 30 days. And when I showed them the item on my bank account as proof it went through they said it had the wrong descriptor for my account and that wasn't the same transaction. wtf? It's the only $50 transaction I've ever spent there. I will be looking for a new domain host so if you have any notable companies who have treated you well, please let me know. I have been a namecheap customer for almost 12 years or so I think. I'll be moving both my vanilla businesses and adult businesses. This is ridiculous. Thanks!

10-23-2023, 08:16 AM	#2
fris Too lazy to set a custom title Industry Role: Join Date: Aug 2002 Posts: 55,248	ive always used namecheap for years without issue __________________ Since 1999: 69 Adult Industry awards for Best Hosting Company and professional excellence. WP Stuff

10-23-2023, 09:07 AM	#4
WiredGuy Pounding Googlebot Industry Role: Join Date: Aug 2002 Location: Canada Posts: 34,451	I've seen this issue before, they have a blacklist of terms that cannot be registered. Easiest thing to do is just register the domain with another registrar once you get your refund. WG __________________ I play with Google.

10-23-2023, 10:21 AM	#8
Way3 Confirmed User Industry Role: Join Date: Mar 2007 Location: Phoenix, Arizona Posts: 1,725	Sorry to hear you had issues at Namecheap! Who is the preferred domain registrar these days? Been using Namesilo for years, but always good know some options! __________________ FULLY Managed! FREE Control Panel! FREE Month on ALL Shared Accounts!!! ICQ: 169-554-261 Email: info[at]way3{dot}com

10-23-2023, 09:16 AM	#5
VikingMan Exploiting human weakness Industry Role: Join Date: Jan 2008 Location: next to a salmon stream Posts: 6,472	Sorry yeah I guess you found out they don't allow any felching domains. Don't throw out all that content you shot. Just go to another register. . . J/k

10-25-2023, 09:20 AM	#10
sukiyaki_x Confirmed User Industry Role: Join Date: Oct 2023 Location: The Stars Posts: 10	...Dispute the charge through your bank...