Customer Email support software? - GoFuckYourself.com

cheekycherry · 08-09-2003, 05:26 AM

I need some kind of software that will let multiple employees answer email questions from my customers. It needs to have one click answering for many of the frequently asked questions we get. It also needs to support more than 1 product/website.

So for example, customer requests a refund via email, employee sees it is a refund request and clicks button 6 which automatically replies with details of how to receive a refund.

Any software do this? Any recommendations?

greentea · 08-09-2003, 05:34 AM

http://ambercat.com/index.htm

cheekycherry · 08-10-2003, 01:48 AM

Thanks Greentea, I'll take a look!

Chris · 08-10-2003, 01:50 AM

http://php.resourceindex.com/Complet...tomer_Support/

greentea · 08-10-2003, 01:51 AM

Quote:

Originally posted by cheekycherry
Thanks Greentea, I'll take a look!

no probs

That one is a bit pricey, do a search on google for some cheaper ones.

LuSiD · 08-10-2003, 02:05 AM

I personally recommend OSTicket written in PHP. Nice software, easy to use and setup. The hardest part about it is configuring it to work with sendmail or qmail automatically, but it also allows for POP3 email checking. It's decent and free. You can find it on Hotscripts somewhere I'm sure.

j3ff · 08-10-2003, 02:09 AM

http://www.bestpractical.com/rt/
been using that a while ago. pretty good ticket system.

cheekycherry · 08-10-2003, 02:09 AM

Thanks guys for your help... I'm sure I'll find one that suits now

teenjump · 08-10-2003, 02:13 AM

whatever you do - do NOT use supportclient.com

LuSiD · 08-10-2003, 02:15 AM

Quote:

Originally posted by j3ff
http://www.bestpractical.com/rt/
been using that a while ago. pretty good ticket system.

I'll second that. RT is good stuff too. It really depends on what you want.

Goodluck to you.

08-09-2003, 05:26 AM	#1
cheekycherry Confirmed User Join Date: Feb 2002 Location: N/A Posts: 1,703	Customer Email support software? I need some kind of software that will let multiple employees answer email questions from my customers. It needs to have one click answering for many of the frequently asked questions we get. It also needs to support more than 1 product/website. So for example, customer requests a refund via email, employee sees it is a refund request and clicks button 6 which automatically replies with details of how to receive a refund. Any software do this? Any recommendations?

08-09-2003, 05:34 AM	#2
greentea Confirmed User Join Date: Mar 2002 Location: South Florida Posts: 6,580	http://ambercat.com/index.htm __________________ blunts

08-10-2003, 01:50 AM	#4
Chris Too lazy to set a custom title Industry Role: Join Date: May 2003 Location: icq: 71462500 Skype: Jupzchris Posts: 27,880	http://php.resourceindex.com/Complet...tomer_Support/ __________________ [email protected]

08-10-2003, 02:05 AM	#6
LuSiD Confirmed User Join Date: Dec 2002 Location: South Florida Posts: 434	I personally recommend OSTicket written in PHP. Nice software, easy to use and setup. The hardest part about it is configuring it to work with sendmail or qmail automatically, but it also allows for POP3 email checking. It's decent and free. You can find it on Hotscripts somewhere I'm sure. __________________ I bought a dog the other day... I named him Stay. It's fun to call him... "Come here, Stay! Come here, Stay!" He went insane. Now he just ignores me and keeps typing.

08-10-2003, 02:09 AM	#7
j3ff Confirmed User Join Date: Jun 2003 Location: Quebec city Posts: 690	http://www.bestpractical.com/rt/ been using that a while ago. pretty good ticket system. __________________ Can A Paysite Pluggin NOT Be A Simple Pluggin? Downloadable MPEG, WMV and DiVX -- UPDATED DAILY! www.itsyourporn.com

08-10-2003, 01:48 AM	#3
cheekycherry Confirmed User Join Date: Feb 2002 Location: N/A Posts: 1,703	Thanks Greentea, I'll take a look!

08-10-2003, 02:13 AM	#9
teenjump So Fucking Banned Join Date: Jul 2003 Posts: 1,595	whatever you do - do NOT use supportclient.com