So McDonalds is about to start outsourcing the drive through - GoFuckYourself.com

Cory W · 03-10-2005, 07:31 PM

They say it will be more "accurate"

smack · 03-10-2005, 07:37 PM

where the hell are they gonna outsource it to?

Shoehorn! · 03-10-2005, 07:38 PM

Quote:

Originally Posted by smack

where the hell are they gonna outsource it to?

HAHA, good question.

shuki · 03-10-2005, 07:39 PM

I read an article a while back about the kiosks that you use at the airports. They use them in FLA but it is in store now.

pushpills · 03-10-2005, 07:40 PM

they started doing it a long time ago in certain areas. a really good idea, and no, its not to india. they take pics of the car and driver as they make the order, then the guy they outsource it to puts the info in and when you pull around, they have the correct order matched to your car.

i'm sure it works better that way, they probably don't hire mexicans to do the drive-thru phone work, so they know there's a difference between "no pickle" and "extra pickle"

however, the kitchen guys, well, it's still a gamble.

one of many reasons I don't eat their garbage.

liquidmoe · 03-10-2005, 07:41 PM

Quote:

Originally Posted by pushpills

they started doing it a long time ago in certain areas. a really good idea, and no, its not to india. they take pics of the car and driver as they make the order, then the guy they outsource it to puts the info in and when you pull around, they have the correct order matched to your car.

i'm sure it works better that way, they probably don't hire mexicans to do the drive-thru phone work, so they know there's a difference between "no pickle" and "extra pickle"

Yeah I read on article on a couple of McDonalds that outsourced their drive throughs and they actually sped up orders, cut down on the number of mistakes, and the franchise itself saved money. Looks like win, win, win

Lets all get fat now!

AdultLocals_Max · 03-10-2005, 07:45 PM

Quote:

Originally Posted by smack

where the hell are they gonna outsource it to?

beats me, good question.

PHPdude · 03-10-2005, 08:18 PM

its like everything's being outsourced now

Juicy D. Links · 03-10-2005, 08:22 PM

lollll this idea would be funny

nofx · 03-10-2005, 08:33 PM

ROFL wtfux is up with yer sig

wegcash.in LOL

tungsten · 03-10-2005, 08:35 PM

i think they already outsource i can never understand what the mexicans say

Spunky · 03-10-2005, 08:35 PM

Who's that raghead in your sig?

Big Red Machine · 03-10-2005, 08:42 PM

Isn't outsourcing about exploiting cheap labor. They already have a bunch of illegals working. What their probably up to is setting up a BS company saying they hire them. This way if they get busted for illegals they can say they don't work for them. They work for the BS company.

TORTOISE · 03-10-2005, 08:47 PM

Is it possible to outsource my wife..that would save me a hell of a lot of cash..and l wouldnt mind if the job went to a nice asian or mexican hottie .If so ..l.m all for outsourcing

Kimmykim · 03-10-2005, 08:52 PM

I believe they are using the former Paypal employees that were fired from the Omaha CSC.

esteve · 03-10-2005, 08:59 PM

I don't think so, c'mon now

Kimmykim · 03-10-2005, 09:16 PM

Quote:

Originally Posted by esteve

I don't think so, c'mon now

Which part? The McDonalds thing was just on the news a few minutes ago. And Paypal does have a customer service center in Omaha.

ytcracker · 03-10-2005, 09:18 PM

reeeeeefles

gecko · 03-10-2005, 09:20 PM

I'm already used to the outsourced tech support I get.

arg · 03-10-2005, 09:34 PM

From what I read a couple months ago, a franchisee in some midwestern state (Kansas?) set up a sort of "call center" for his McDonald's stores, so that instead of having drive-thru customers talk with someone onsite, they were patched through to a small office of order-taking specialists offsite. A franchisee in another state liked the idea and contracted order-taking to the franchisee who set this up.

It sounds like a good idea to me. Pooling resources for several restaurants should allow better utilization of the order takers, particularly if the call center covered multiple time zones to smooth out the peak ordering periods (e.g. noon). Specialization and focus (not having to count change and pour drinks while talking) should lead to better service. In theory anyway...McD's is famous for experimenting, and allowing franchises to experiment...if it makes sense, it will spread.

Peaches · 03-10-2005, 10:19 PM

The Mexican workers at my McD's can't ever figure out what anyone's ordering. Outsourcing it to fellow rednecks in Kansas sounds perfect

reynold · 03-10-2005, 10:22 PM

That's a good innovation.

Cory W · 03-10-2005, 10:23 PM

Quote:

Originally Posted by Peaches

The Mexican workers at my McD's can't ever figure out what anyone's ordering.

That is because you people speak REDNECK!!!! LOL

Sly · 03-10-2005, 10:25 PM

Quote:

Originally Posted by Big Red Machine

Isn't outsourcing about exploiting cheap labor. They already have a bunch of illegals working. What their probably up to is setting up a BS company saying they hire them. This way if they get busted for illegals they can say they don't work for them. They work for the BS company.

No. Outsourcing isn't "about" cheap labor. Outsourcing just has a dirty name due to some companies utilizing foreign cheap labor. Outsourcing is simply hiring someone outside of the core business to complete tasks for the business.

When I need programming or design work, I outsource.

wargames · 03-10-2005, 10:25 PM

Quote:

Originally Posted by smack

where the hell are they gonna outsource it to?

Smart question.

Peaches · 03-10-2005, 10:30 PM

Quote:

Originally Posted by WEG Cory

That is because you people speak REDNECK!!!! LOL

Watch it, DeepakCory - I can report you to the real WegCory with one simple phone call!

tony286 · 03-10-2005, 10:38 PM

trust me it will be no time they will outsource it to india. Ever try to talk to one of them for a tech question? Wait til you have to spell out your whole order. They should do it touch screen , you drive up touch what you want pay the machine and drive to a window.

esteve · 03-10-2005, 11:17 PM

Corporate World

Kevsh · 03-10-2005, 11:25 PM

If McDonald's outsourcing has any effect on your daily routine, it's time to re-evaluate

Corona · 03-11-2005, 12:27 AM

Quote:

Originally Posted by TORTOISE

Is it possible to outsource my wife..that would save me a hell of a lot of cash..and l wouldnt mind if the job went to a nice asian or mexican hottie

Let's give Gene a call and see if he can hook us up

03-11-2005, 12:31 AM

They are already doing it here in STL. Outsourcing to call centers in Florida, etc... to handle all drive-thru customers. Hardees is big about it... seems to be doing very well for all of them that are taking part.

03-10-2005, 07:31 PM	#1
Cory W Deeply shallow Join Date: Jan 2004 Location: Hollywood, Ca. Posts: 9,133	So McDonalds is about to start outsourcing the drive through They say it will be more "accurate" __________________ ICQ: 292310358 Offering writing and content services (mainstream). Marketing for L3 Payments

03-10-2005, 07:39 PM	#4
shuki Confirmed User Join Date: Aug 2004 Location: Boston Posts: 3,070	I read an article a while back about the kiosks that you use at the airports. They use them in FLA but it is in store now. __________________ Looking to buy established paysites contact me [email protected]

03-10-2005, 08:18 PM	#8
PHPdude Confirmed User Join Date: Aug 2004 Posts: 1,164	its like everything's being outsourced now __________________ SIG TOO BIG! Maximum 120x60 button and no more than 3 text lines of DEFAULT SIZE and COLOR. Unless your sig is for a GFY top banner sponsor, you may use a 624x80 instead of a 120x60. Let me repeat... A 120 x 60 button and no more that 3 lines of DEFAULT SIZE AND COLOR text.

03-10-2005, 08:33 PM	#10
nofx Too lazy to set a custom title Join Date: Nov 2002 Location: Virgin Mary's womb Posts: 16,826	ROFL wtfux is up with yer sig wegcash.in LOL __________________ Often times I wonder why There's love and hate, theres live or die. When sickness comes I must decide: When feelings go, theres suicide.

03-10-2005, 08:35 PM	#11
tungsten Too lazy to set a custom title Join Date: Mar 2004 Posts: 10,579	i think they already outsource i can never understand what the mexicans say __________________ VOYEUR /HOMEMADE, HENTAI / CARTOON, Reality, Amateur, Shemale, Hardcore, Cuckold, Celebrity, Retro/Vintage, ect...ALL OUR SITES >> Unbelievable Ratio \| High % of Rebills \| Bi-Monthly Payments (also to E-Passporte) Ton's of EXCLUSIVE Free content & FHG's \|=> GREAT REVENUE $$$ GUARANTEED!

03-10-2005, 07:37 PM	#2
smack Push Porn Like Weight. Industry Role: Join Date: Mar 2002 Location: Inside .NET Posts: 10,652	where the hell are they gonna outsource it to?

03-10-2005, 07:40 PM	#5
pushpills Confirmed User Join Date: Jan 2004 Location: CHICAGO Posts: 3,700	they started doing it a long time ago in certain areas. a really good idea, and no, its not to india. they take pics of the car and driver as they make the order, then the guy they outsource it to puts the info in and when you pull around, they have the correct order matched to your car. i'm sure it works better that way, they probably don't hire mexicans to do the drive-thru phone work, so they know there's a difference between "no pickle" and "extra pickle" however, the kitchen guys, well, it's still a gamble. one of many reasons I don't eat their garbage.

03-10-2005, 08:22 PM	#9
Juicy D. Links So Fucking Banned Industry Role: Join Date: Apr 2001 Location: N.Y. -Long Island -- Posts: 122,992	lollll this idea would be funny

03-10-2005, 08:35 PM	#12
Spunky I need a beer Industry Role: Join Date: Jun 2002 Location: ♠ Toiletville ♠ Posts: 133,944	Who's that raghead in your sig? __________________ *YOUR INFORMATION HERE*

03-10-2005, 08:42 PM	#13
Big Red Machine Confirmed User Join Date: Jan 2005 Location: XXXBigRed@Twitter Posts: 9,586	Isn't outsourcing about exploiting cheap labor. They already have a bunch of illegals working. What their probably up to is setting up a BS company saying they hire them. This way if they get busted for illegals they can say they don't work for them. They work for the BS company. __________________ ICQ:475437214

03-10-2005, 08:47 PM	#14
TORTOISE Confirmed User Join Date: Aug 2003 Location: LONDON/MONTREAL Posts: 734	Is it possible to outsource my wife..that would save me a hell of a lot of cash..and l wouldnt mind if the job went to a nice asian or mexican hottie .If so ..l.m all for outsourcing

03-10-2005, 08:52 PM	#15
Kimmykim bitchslapping zebras!!!!! Industry Role: Join Date: Jun 2001 Location: In a shack by the beach Posts: 16,015	I believe they are using the former Paypal employees that were fired from the Omaha CSC.

03-10-2005, 08:59 PM	#16
esteve Confirmed User Join Date: May 2004 Location: Whistler, B.C. Canada Posts: 233	I don't think so, c'mon now __________________ * JayManCash * Raven Riley * Liz Vicious Toni KatVixen Bangin Becky * * Duke Dollars * Facial Abuse * Ghetto Gaggers *

03-10-2005, 09:18 PM	#18
ytcracker stc is the greatest Join Date: Dec 2002 Location: rip sean murray Posts: 12,403	reeeeeefles __________________ www.ytcracker.com \| www.digitalgangster.com i love you

03-10-2005, 09:20 PM	#19
gecko ****** Join Date: Jun 2002 Posts: 21,846	I'm already used to the outsourced tech support I get. __________________ [email protected]

03-10-2005, 09:34 PM	#20
arg Confirmed User Join Date: Feb 2003 Posts: 1,164	From what I read a couple months ago, a franchisee in some midwestern state (Kansas?) set up a sort of "call center" for his McDonald's stores, so that instead of having drive-thru customers talk with someone onsite, they were patched through to a small office of order-taking specialists offsite. A franchisee in another state liked the idea and contracted order-taking to the franchisee who set this up. It sounds like a good idea to me. Pooling resources for several restaurants should allow better utilization of the order takers, particularly if the call center covered multiple time zones to smooth out the peak ordering periods (e.g. noon). Specialization and focus (not having to count change and pour drinks while talking) should lead to better service. In theory anyway...McD's is famous for experimenting, and allowing franchises to experiment...if it makes sense, it will spread.

03-10-2005, 10:19 PM	#21
Peaches Old broad Join Date: Oct 2002 Location: Away Posts: 13,933	The Mexican workers at my McD's can't ever figure out what anyone's ordering. Outsourcing it to fellow rednecks in Kansas sounds perfect

03-10-2005, 10:22 PM	#22
reynold Too lazy to set a custom title Join Date: Oct 2002 Location: Global Traveler Posts: 51,271	That's a good innovation.

03-10-2005, 10:38 PM	#27
tony286 lurker Industry Role: Join Date: Aug 2002 Location: atlanta Posts: 57,021	trust me it will be no time they will outsource it to india. Ever try to talk to one of them for a tech question? Wait til you have to spell out your whole order. They should do it touch screen , you drive up touch what you want pay the machine and drive to a window.

03-10-2005, 11:17 PM	#28
esteve Confirmed User Join Date: May 2004 Location: Whistler, B.C. Canada Posts: 233	Corporate World __________________ * JayManCash * Raven Riley * Liz Vicious Toni KatVixen Bangin Becky * * Duke Dollars * Facial Abuse * Ghetto Gaggers *

03-10-2005, 11:25 PM	#29
Kevsh Confirmed User Join Date: Dec 2004 Location: TO Posts: 8,619	If McDonald's outsourcing has any effect on your daily routine, it's time to re-evaluate

03-11-2005, 12:31 AM	#31
Pimp Dough Guest Posts: n/a	They are already doing it here in STL. Outsourcing to call centers in Florida, etc... to handle all drive-thru customers. Hardees is big about it... seems to be doing very well for all of them that are taking part.