epass alternative - Drama - GoFuckYourself.com

G-Rotica · 12-23-2005, 04:15 PM

So tonight I set up an epass account. I made sure the electron card was not selected, I'm not going to pay $35 for a piece of plastic I will never use. After I verified the account and loaded it with $100, I noticed not only was the $5 load fee pending, there was a $35 charge for the electron card pending. So I called them. This was about 5-10 minutes after verifying the card. I talked to some customer service parrot that would only repeat the words "no refund". So I asked for her supervisor, I got some yahoo named Doron. His favorite words...no refund. For something that hasn't even been issued. According to Doron, all I can do is call back on Monday, so his supervisor can tell me no refund. Well I just got off the phone with my bank. Something nice about these small town banks, ya know the kind where you walk in and they call you by your first name. They understand customer service.

Now granted I will no longer have an epass account, and after the way they treated me, I don't want one. Other than paypal, are there any alternatives?

devilspost · 12-23-2005, 04:16 PM

I love the smell of drama in the evening.

DraX · 12-23-2005, 04:20 PM

Bad customer service at its best

Not paying attention to customers usually comes back in another way.

Dirty F · 12-23-2005, 04:23 PM

Ah the daily horror story about epass. Was already worrying there wouldnt be one but you didnt let me know.

Michael O · 12-23-2005, 04:33 PM

Quote:

Originally Posted by G-Rotica

So tonight I set up an epass account. I made sure the electron card was not selected, I'm not going to pay $35 for a piece of plastic I will never use. After I verified the account and loaded it with $100, I noticed not only was the $5 load fee pending, there was a $35 charge for the electron card pending. So I called them. This was about 5-10 minutes after verifying the card. I talked to some customer service parrot that would only repeat the words "no refund". So I asked for her supervisor, I got some yahoo named Doron. His favorite words...no refund. For something that hasn't even been issued. According to Doron, all I can do is call back on Monday, so his supervisor can tell me no refund. Well I just got off the phone with my bank. Something nice about these small town banks, ya know the kind where you walk in and they call you by your first name. They understand customer service.

Now granted I will no longer have an epass account, and after the way they treated me, I don't want one. Other than paypal, are there any alternatives?

I am sorry you had a bad first experience with ePassporte.
If you change your mind let me know and I'll help you get your account set up.

PrintAdult · 12-23-2005, 04:34 PM

Epass has it's glitches , but it still is a great way to transfer money. I know what you are going through though.

Furious_Male · 12-23-2005, 04:36 PM

Holiday staff perhaps. Seems odd.

G-Rotica · 12-23-2005, 04:38 PM

Quote:

Originally Posted by Keyser Soze

I am sorry you had a bad first experience with ePassporte.
If you change your mind let me know and I'll help you get your account set up.

HA!! Acoount is setup. All I wanted was the $35 I was "erronously" charged. Notice, I'm giving you the benefit of doubt here. I'm not saying I was ripped off. Even if I did make sure not to select the electron card. I'm saying it was done in error, and all I got from your parrots was "no refund". Now, I ask you, is that customer service?

sfera · 12-23-2005, 04:39 PM

y dont u contact them?

Michael O · 12-23-2005, 04:39 PM

Quote:

Originally Posted by G-Rotica

HA!! Acoount is setup. All I wanted was the $35 I was "erronously" charged. Notice, I'm giving you the benefit of doubt here. I'm not saying I was ripped off. Even if I did make sure not to select the electron card. I'm saying it was done in error, and all I got from your parrots was "no refund". Now, I ask you, is that customer service?

Of cause you should have gotten the $35 back no questions asked.
Mail me your account name and I'll make sure the $35 is refunded.

JFK · 12-23-2005, 04:40 PM

Quote:

Originally Posted by G-Rotica

So tonight I set up an epass account. I made sure the electron card was not selected, I'm not going to pay $35 for a piece of plastic I will never use. After I verified the account and loaded it with $100, I noticed not only was the $5 load fee pending, there was a $35 charge for the electron card pending. So I called them. This was about 5-10 minutes after verifying the card. I talked to some customer service parrot that would only repeat the words "no refund". So I asked for her supervisor, I got some yahoo named Doron. His favorite words...no refund. For something that hasn't even been issued. According to Doron, all I can do is call back on Monday, so his supervisor can tell me no refund. Well I just got off the phone with my bank. Something nice about these small town banks, ya know the kind where you walk in and they call you by your first name. They understand customer service.

Now granted I will no longer have an epass account, and after the way they treated me, I don't want one. Other than paypal, are there any alternatives?

I have had an acct with them for a while its one of the best payment methods there is

G-Rotica · 12-23-2005, 04:42 PM

Quote:

Originally Posted by Keyser Soze

Of cause you should have gotten the $35 back no questions asked.
Mail me your account name and I'll make sure the $35 is refunded.

I'll let you know tomorrow. I've been in contact with my bank. May be to late for that. I tried talking to your people and got nowhere, so how come it is you can come here and say you'll get me the refund, when they kept saying policy is no refund? I'm confused.

Michael O · 12-23-2005, 04:49 PM

Quote:

Originally Posted by G-Rotica

I'll let you know tomorrow. I've been in contact with my bank. May be to late for that. I tried talking to your people and got nowhere, so how come it is you can come here and say you'll get me the refund, when they kept saying policy is no refund? I'm confused.

Because at ePassporte we want satisfied card holders.
You didn't get what you want and are unsatisfied with the service provided. My job is to keep card holders satisfied and assist them with any problems they have and if all it takes for you to become a satisfied card holder is to refund the $35 for the Electron card I can't see why it shouldn't be possible.

I can't answer for the people you talked to at support as to why they declined your request but as you described it you should have gotten the refund in my opinion.

Dirty Dane · 12-23-2005, 04:50 PM

Quote:

Originally Posted by G-Rotica

I tried talking to your people and got nowhere, so how come it is you can come here and say you'll get me the refund, when they kept saying policy is no refund? I'm confused.

Public Relation

Michael O · 12-23-2005, 04:52 PM

Quote:

Originally Posted by Dirty Dane

Public Relation

No
I would have answered the exact same if he had mailed or ICQ'ed me.
I try to do my best for every customer that contacts me, whether they post on boards or contact me directly.

CraK · 12-23-2005, 04:52 PM

Quote:

Originally Posted by sfera

y dont u contact them?

Learn to read before posting. More than half of his post is describing what happened when he called them.

KrisW · 12-23-2005, 05:01 PM

Keyser Soze is the man ! (speaking form experiance)

enter » · 12-23-2005, 06:25 PM

Quote:

Originally Posted by Keyser Soze

No
I would have answered the exact same if he had mailed or ICQ'ed me.
I try to do my best for every customer that contacts me, whether they post on boards or contact me directly.

Adding you to icq now. I have had my epass account for over a year now with zero problems, but if I ever do have one, you're the guy I want to talk to.

pushpills · 12-23-2005, 06:30 PM

Shoehorn! · 12-23-2005, 06:39 PM

Quote:

Originally Posted by G-Rotica

Other than paypal, are there any alternatives?

There will be soon, in a very big way. Be patient, it'll be worth the wait.

~Ray · 12-24-2005, 01:39 AM

Quote:

Originally Posted by Shoehorn!

There will be soon, in a very big way. Be patient, it'll be worth the wait.

I want in please.

~Ray
icq 94994627

Realpascal · 12-24-2005, 02:10 AM

Quote:

Originally Posted by G-Rotica

HA!! Acoount is setup. All I wanted was the $35 I was "erronously" charged. Notice, I'm giving you the benefit of doubt here. I'm not saying I was ripped off. Even if I did make sure not to select the electron card. I'm saying it was done in error, and all I got from your parrots was "no refund". Now, I ask you, is that customer service?

Do a search on "Epassporte" and notice even the owner's emailaddress is listed in numerous topics. Could have just sent him an email.

SilverTab · 12-24-2005, 02:14 AM

Quote:

Originally Posted by sfera

y dont u contact them?

y dunt ya learn to read ya fool

BIGTYMER · 12-24-2005, 02:31 AM

Quote:

Originally Posted by CraK

Learn to read before posting. More than half of his post is describing what happened when he called them.

He called them?

phonesex · 12-24-2005, 02:34 AM

Epass is good but I'm ran into some issues myself. For example, I got the card so I can withdraw the money from ATM's. Word of advice to all: DONT USE THE CARD OTHER THAN WITHDRAWING MONEY OUT OF ATMS.

KingK7 · 12-24-2005, 02:54 AM

Quote:

Originally Posted by G-Rotica

I talked to some customer service parrot that would only repeat the words "no refund".

JFK · 12-24-2005, 02:57 AM

Quote:

Originally Posted by phonesex

Epass is good but I'm ran into some issues myself. For example, I got the card so I can withdraw the money from ATM's. Word of advice to all: DONT USE THE CARD OTHER THAN WITHDRAWING MONEY OUT OF ATMS.

YES works at ATM's which is its purpose, but I have also used it several times at locations where they swipe the card,like the Liquour store

IceMaster · 12-24-2005, 03:35 AM

StormPay is an alternative.

lazycash · 12-24-2005, 04:13 AM

If you call after hours or on lunch break they use a bot for customer service. I've called before also and the bot got stuck on "no refund" so I know what you were going through.

who · 12-24-2005, 04:17 AM

I still don't know why anyone EVER uses this type of thing. What are you all thinking/smoking ?

G-Rotica · 12-24-2005, 10:56 AM

Quote:

Originally Posted by Keyser Soze

No
I would have answered the exact same if he had mailed or ICQ'ed me.
I try to do my best for every customer that contacts me, whether they post on boards or contact me directly.

Went to the bank this morning, and before I filled all the paperwork to reverse the charges, I figured I would give epass 1 last chance. Called support and ended up talking to Jamel R. who informed me that epass employess don't post on forums (ha!) and there is no such person as Michael Olsen at epass.

So, the big questionis, who's lying to me?

Things that make you go hmmmmm...

Jace · 12-24-2005, 11:01 AM

Quote:

Originally Posted by G-Rotica

Went to the bank this morning, and before I filled all the paperwork to reverse the charges, I figured I would give epass 1 last chance. Called support and ended up talking to Jamel R. who informed me that epass employess don't post on forums (ha!) and there is no such person as Michael Olsen at epass.

So, the big questionis, who's lying to me?

Things that make you go hmmmmm...

HAHAHAHAHAHAHAHHAA

well, we know that isn't true, cause the owner of epassporte himself posts on this forum

but still, that is hilarious

fucking charge back, fuck epassporte

Chris Mallick · 12-24-2005, 11:04 AM

This all sounds strange. I hope you are calling the right ePassporte number. Howeve, Keyser already told you here, in public, you were getting a refund... so why the additional call and drama?

And, for the record, you would not get an Electron card automatically. Our site does not work that way. You have to order it, filling in your address and other data. I am going to have the logs pulled next week to determin what exactly happened, according to our sytems. I will post the reults. In the mean time, we will be refunding your money. Send me your User Name by email and I will have that done ASAP.

I do not know what else we can do for you. I just hope that you don't have any other reason for posting this after your complaint has been resolved.

Things that make you go, hmmmmm?

C

SplitInfinity · 12-24-2005, 11:13 AM

I have never had any problems with ePassporte. Paypal on the other hand is a freaking nightmare! They labelled us as adult even though we are a web host.
To this day we have a standing dispute with them regarding the funds they are
holding of ours because "we are adult based". Thats BS. 32,000.00 sitting on hold
until our lawyers have time to duke it out. We agreed to not go to court if they
quickly work to resolve this matter. We have a face to face on Feburary 22nd about
this matter. All they could say up until now is "Its our policy", thats BS. LOL
I feel safe with ePassporte despite the problems others have mentioned in the past.
I transact with them all the time and have not been let down. Now, if they could only get it working in gas pumps, that would rock! :-)

G-Rotica · 12-24-2005, 11:19 AM

Quote:

Originally Posted by Chris Mallick

This all sounds strange. I hope you are calling the right ePassporte number. Howeve, Keyser already told you here, in public, you were getting a refund... so why the additional call and drama?

And, for the record, you would not get an Electron card automatically. Our site does not work that way. You have to order it, filling in your address and other data. I am going to have the logs pulled next week to determin what exactly happened, according to our sytems. I will post the reults. In the mean time, we will be refunding your money. Send me your User Name by email and I will have that done ASAP.

I do not know what else we can do for you. I just hope that you don't have any other reason for posting this after your complaint has been resolved.

Things that make you go, hmmmmm?

C

Well Chris, so far my complaint hasn't been resolved. I don't have the refund. I'm calling the number from the epassporte web site. I called to try and get it resolved at the request of the young lady I was working with at my bank. Then appreantly I was lied to by Jamel R. He said flat out that there is no Michael Olsen at epassporte.com. So is this standard policy? Lie to customers? I think at this point I have plenty of reason to post. Someone was lying to me. Someone from epass, either Mike or Jamel, lied to me, based on your posting, I gather it was Jamel.

Believe me, I'd like to settle this without all the drama, but the one thing I despise most is being lied to. I'll get in contact with you and Mike, and maybe we can settle this.

Chris Mallick · 12-24-2005, 11:22 AM

It is settled. Email me your User Name. As for Jamal, he works at the Call Center, not in Marketing and while I wish we were all together in a room to know each other, we are spread out across the world. Michael DOES work for ePassporte.

Email me and I will resolve this. No one is lying to you, we are trying to help you.

C

Chris Mallick · 12-24-2005, 11:28 AM

G.. You've got money... Done deal.

C

G-Rotica · 12-24-2005, 11:34 AM

Quote:

Originally Posted by Chris Mallick

G.. You've got money... Done deal.

C

Chris, you are a man of your word. Thank you.

Drama resolved.

Chris Mallick · 12-24-2005, 11:39 AM

Thanks, glad I could help.

C

12-23-2005, 04:15 PM	#1
G-Rotica Confirmed User Industry Role: Join Date: Aug 2005 Location: Austin, TX Posts: 4,258	epass alternative - Drama So tonight I set up an epass account. I made sure the electron card was not selected, I'm not going to pay $35 for a piece of plastic I will never use. After I verified the account and loaded it with $100, I noticed not only was the $5 load fee pending, there was a $35 charge for the electron card pending. So I called them. This was about 5-10 minutes after verifying the card. I talked to some customer service parrot that would only repeat the words "no refund". So I asked for her supervisor, I got some yahoo named Doron. His favorite words...no refund. For something that hasn't even been issued. According to Doron, all I can do is call back on Monday, so his supervisor can tell me no refund. Well I just got off the phone with my bank. Something nice about these small town banks, ya know the kind where you walk in and they call you by your first name. They understand customer service. Now granted I will no longer have an epass account, and after the way they treated me, I don't want one. Other than paypal, are there any alternatives? __________________

12-23-2005, 04:16 PM	#2
devilspost Confirmed User Industry Role: Join Date: Feb 2004 Location: Tampa yomebe -at- hotmail Posts: 3,980	I love the smell of drama in the evening. __________________ Brothels and Escorts Worldwide.

12-23-2005, 04:20 PM	#3
DraX Confirmed User Industry Role: Join Date: Oct 2002 Location: In wonderland.. Posts: 7,147	Bad customer service at its best Not paying attention to customers usually comes back in another way. __________________ Deposit Today With BTC - Play With Bitcoins

12-23-2005, 04:34 PM	#6
PrintAdult Confirmed User Join Date: Aug 2005 Location: Skype - PrintAdult Posts: 845	Epass has it's glitches , but it still is a great way to transfer money. I know what you are going through though. __________________ http://PrintAdult.com PrintAdult V.2 Is Ready to Serve you for all of you Web Development and Printing Needs. AOL: PrintAdult ICQ: 348-008-895 Call Toll Free: 1.866.OK.Adult

12-23-2005, 04:36 PM	#7
Furious_Male Doing the grind since 99 Industry Role: Join Date: Oct 2003 Location: Buffalo NY Posts: 16,881	Holiday staff perhaps. Seems odd. __________________ Living in Virtual Reality Contact: Email (preferred): furiousmale .at. gmail - Skype: live:shanedws

12-23-2005, 04:23 PM	#4
Dirty F Too lazy to set a custom title Industry Role: Join Date: Jul 2001 Posts: 59,204	Ah the daily horror story about epass. Was already worrying there wouldnt be one but you didnt let me know.

12-23-2005, 04:39 PM	#9
sfera Confirmed User Join Date: Aug 2005 Location: ICQ: 248877409 Posts: 8,597	y dont u contact them?

12-23-2005, 05:01 PM	#17
KrisW For cybersex, do I need a hole in my monitor? Join Date: Dec 2005 Posts: 201	Keyser Soze is the man ! (speaking form experiance)

12-23-2005, 06:30 PM	#19
pushpills Confirmed User Join Date: Jan 2004 Location: CHICAGO Posts: 3,700

12-24-2005, 02:34 AM	#25
phonesex Confirmed User Join Date: Mar 2005 Location: Phone Sex Pays! Believe it! Posts: 3,437	Epass is good but I'm ran into some issues myself. For example, I got the card so I can withdraw the money from ATM's. Word of advice to all: DONT USE THE CARD OTHER THAN WITHDRAWING MONEY OUT OF ATMS. __________________ Phone Sex Pays Make $1.50 a minute! CLICK HERE TO SIGN UP NOW

12-24-2005, 03:35 AM	#28
IceMaster Confirmed User Join Date: Jan 2005 Posts: 8,920	StormPay is an alternative.

12-24-2005, 04:13 AM	#29
lazycash Troll Patrol Industry Role: Join Date: Aug 2002 Location: Local Socal Posts: 15,214	If you call after hours or on lunch break they use a bot for customer service. I've called before also and the bot got stuck on "no refund" so I know what you were going through.

12-24-2005, 04:17 AM	#30
who So Fucking Banned Join Date: Aug 2003 Location: ICQ #23642053 Posts: 19,593	I still don't know why anyone EVER uses this type of thing. What are you all thinking/smoking ?

12-24-2005, 11:04 AM	#33
Chris Mallick Confirmed User Join Date: Jan 2002 Location: Marina del Rey, CA, USA Posts: 679	This all sounds strange. I hope you are calling the right ePassporte number. Howeve, Keyser already told you here, in public, you were getting a refund... so why the additional call and drama? And, for the record, you would not get an Electron card automatically. Our site does not work that way. You have to order it, filling in your address and other data. I am going to have the logs pulled next week to determin what exactly happened, according to our sytems. I will post the reults. In the mean time, we will be refunding your money. Send me your User Name by email and I will have that done ASAP. I do not know what else we can do for you. I just hope that you don't have any other reason for posting this after your complaint has been resolved. Things that make you go, hmmmmm? C __________________ Chris Mallick [email protected]

12-24-2005, 11:13 AM	#34
SplitInfinity Confirmed User Join Date: Dec 2002 Location: San Diego, CA Posts: 3,047	I have never had any problems with ePassporte. Paypal on the other hand is a freaking nightmare! They labelled us as adult even though we are a web host. To this day we have a standing dispute with them regarding the funds they are holding of ours because "we are adult based". Thats BS. 32,000.00 sitting on hold until our lawyers have time to duke it out. We agreed to not go to court if they quickly work to resolve this matter. We have a face to face on Feburary 22nd about this matter. All they could say up until now is "Its our policy", thats BS. LOL I feel safe with ePassporte despite the problems others have mentioned in the past. I transact with them all the time and have not been let down. Now, if they could only get it working in gas pumps, that would rock! :-)

12-24-2005, 11:22 AM	#36
Chris Mallick Confirmed User Join Date: Jan 2002 Location: Marina del Rey, CA, USA Posts: 679	It is settled. Email me your User Name. As for Jamal, he works at the Call Center, not in Marketing and while I wish we were all together in a room to know each other, we are spread out across the world. Michael DOES work for ePassporte. Email me and I will resolve this. No one is lying to you, we are trying to help you. C __________________ Chris Mallick [email protected]

12-24-2005, 11:28 AM	#37
Chris Mallick Confirmed User Join Date: Jan 2002 Location: Marina del Rey, CA, USA Posts: 679	G.. You've got money... Done deal. C __________________ Chris Mallick [email protected]

12-24-2005, 11:39 AM	#39
Chris Mallick Confirmed User Join Date: Jan 2002 Location: Marina del Rey, CA, USA Posts: 679	Thanks, glad I could help. C __________________ Chris Mallick [email protected]