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Discuss what's fucking going on, and which programs are best and worst. One-time "program" announcements from "established" webmasters are allowed. |
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#1 |
Confirmed User
Join Date: Jul 2003
Posts: 341
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Webair sucks - discuss
Ok first off I use Webair and ok I have a cheap and cheerful plan for the crappy stuff or were I want cheap b/w for a promo...
...but boy do they love their downtime. Its like a lottery clicking on a site and is it there is it not. Conclusion: Close to sucking big time. A couple of more downtime periods and they are there! ![]() |
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#2 |
Too lazy to set a custom title
Industry Role:
Join Date: May 2006
Location: NY
Posts: 14,800
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after a couple of rough first days i have noticed no problem with webair.
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#3 |
Confirmed User
Join Date: May 2006
Location: USA
Posts: 1,294
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sig spot....
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#4 |
Marketing & Strategy
Industry Role:
Join Date: Jun 2001
Location: Former nomad
Posts: 14,293
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What's there to discuss? Webair sucks, period.
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Whitehat is for chumps If you don't do it, somebody else will - true story!
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#5 |
Too lazy to set a custom title
Industry Role:
Join Date: Sep 2003
Posts: 22,651
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don't even TRY running an Autoblogger site on Webair. Trust me. It's shit.
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#6 |
Now choke yourself!
Industry Role:
Join Date: Apr 2006
Posts: 12,085
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I also was screwed with the 'cheap webair downtime' site. I went with them from the rave reviews, and the fact that they were inexpensive for just starting out.
However, the downtime turned to hours, and finally, I was down at least 4 hours every three days. Mike promised me it would be taken care of, so I gave them another month. Nope. Just more hot air up my ass until he stopped responding to ICQ. When I moved my sites and asked them to cancel my account, I was slapped in the face with an offer of 'a free month' for my hours upon hours of downtime and much lost traffic. Tear2 actually found me, bent over for my rather strange needs and desires - and I haven't been happier. I'd kiss them, but, well, Nick's on antibiotics, and Jim's too eager.. ;)
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#7 |
Permanently Gone
Industry Role:
Join Date: Mar 2004
Posts: 10,019
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I can't even get them to respond to an email. I didn't have a working server from October 2005-April 2006. Finally, it got "fixed," after months of PLEADING with them to open the box up. Turns out, as I suspected, it was a hardware problem: the CPU fan had EATEN THROUGH some of the wires. Sigh -- couldn't get them to check it for MONTHS. Then, when new problems cropped up, they stopped responding. Completely. No response to any tickets.
I emailed an invoice to them for the wasted money on hosting. If I end up not getting that invoice paid, I'll tack on the business cost, etc. to what I eventually seek. Mike is a good guy, and Brian Hourigan is good, too, but Jesus ... what the fuck is up with the rest of the shit going on over there? Oh, and the kicker? When I called to cancel, they killed the box a few days early, fucking me out of migrating all my sites. I lost about 30GB worth of my databases. Had to pay BIG fucking bucks to piece some of that shit back together. |
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#8 |
Too lazy to set a custom title
Industry Role:
Join Date: Dec 2004
Location: Happy in the dark.
Posts: 93,567
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I've never experienced any downtime with Webair... yes i've had many many problems with their mail servers but overall WEBAIR ROCKS!
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#9 | |
Permanently Gone
Industry Role:
Join Date: Mar 2004
Posts: 10,019
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Quote:
I asked them to refund all of my hosting costs, because I didn't actually ever GET service that worked, and now it's been a week or more since I've heard a reply. What the fuck? |
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#10 |
Show Yer Tits!
Industry Role:
Join Date: Feb 2002
Location: Somewhere Out there...
Posts: 25,792
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I had an account years ago and experienced bad support during off hours. Everyone has different hosting experiences with every host. It is one of the tricky aspects of this online biz...
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#11 |
Confirmed User
Join Date: Nov 2004
Location: Southern CA
Posts: 2,466
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Hit me up... I have a private hosting offer right now that kicks ass and I need some people to test and get fre hosting...
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#12 |
Confirmed User
Join Date: Jul 2006
Posts: 249
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We run 300+ sites on multiple virtual accounts + 2 dedicated server with WebAir.
If we have problems (it happends on every host) we contact support through live-support, and they take care of it within minutes(sagi rocks) If you dont give them serious feedback, how can you expect a serious product/service in return. |
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#13 | |
Now choke yourself!
Industry Role:
Join Date: Apr 2006
Posts: 12,085
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Quote:
If you haven't found anyone yet, I recommend Tear2. Really. I've only found two hosts I love, Tear2 and ICDSoft. (ICDSoft doesn't do porn and has shit bandwidth/disk ratios, but their control panel is pure sex.)
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#14 | |
Now choke yourself!
Industry Role:
Join Date: Apr 2006
Posts: 12,085
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Quote:
This was not alleviated over the entire duration of my time with them, even when sending them pictures, statistics (shell account access, not chrooted or anything), and system stats w/ even systat for pretty breakdowns that anyone can discern.
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#15 |
8.8.8.8
Industry Role:
Join Date: Mar 2006
Location: Noordermarkt
Posts: 30,509
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seriously, i have never had any problems with webair....always fast customer support...good stuff
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TAEMDLRMSKRJIXMRLSMRJ. |
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#16 | |||||||||||
Permanently Gone
Industry Role:
Join Date: Mar 2004
Posts: 10,019
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Email Tree:
Gerard @ Webair, 05/31/06: Quote:
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My Follow-Up, after being ignored for almost 2 weeks, 07/10/06: Quote:
My Follow-Up, after being ignored for ANOTHER WEEK, 07/17/06: Quote:
So, as you can see, it's been a long road of being fucked. I want my money, like I wanted a working box. Doesn't look like I'll get either. |
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#17 | |
Permanently Gone
Industry Role:
Join Date: Mar 2004
Posts: 10,019
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Quote:
Tear2's pricing wasn't in line with what I was looking for. I am trying out Yellow Fiber right now, and have had zero issues thusfar. The sites got a HUGE pop from the Webair days, it's kind of scary how much Webair was holding them back. Just MOVING them has increased traffic several times over. But what can you expect? The Webair box was crippled, it couldn't handle load. |
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#18 | |
Permanently Gone
Industry Role:
Join Date: Mar 2004
Posts: 10,019
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Quote:
It wasn't funny to ME, that's for sure ... ![]() |
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#19 | |
Now choke yourself!
Industry Role:
Join Date: Apr 2006
Posts: 12,085
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Quote:
Signal 6 is usually bad RAM, or CPU overheating, which it looks like it used to be. Yep, I also got into the 'have to check every couple of hours and wait for minutes to see if it loads' deal. I was miffed, but screwed nowhere nearly as bad as you were. As a counterpoint, I know Splum's been with them for years, and he's had issues when WebAir's network goes down (did twice while I was with them, which leads me to think that their NOC is three guys, a power strip, and a keg), but his server just works without a hitch.
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#20 | |
Marketing & Strategy
Industry Role:
Join Date: Jun 2001
Location: Former nomad
Posts: 14,293
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Quote:
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Whitehat is for chumps If you don't do it, somebody else will - true story!
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#21 | |||
Permanently Gone
Industry Role:
Join Date: Mar 2004
Posts: 10,019
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Quote:
FreeBSD 5.5-PRERELEASE ... holy shit. Quote:
Yeah, I took it up the ass. I LOST SO MUCH FUCKING MONEY BECAUSE OF IT. If Webair stands up and does the right thing, paying the invoice I sent them a while back, I won't pursue it further -- I likely won't even mention it again. But as it stands, I got fucked, and no one there cares. Mike will come along and make this right, I'm thinking -- he's been a stand-up guy in the past. But we'll see. I'm only asking to get back what I paid, because service wasn't rendered. I did *not* bill them for business loss, and losing one of my biggest sites because A) the server died while it was migrating, over and over, and B) they closed the server down three days too early. Quote:
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#22 |
Confirmed User
Join Date: Apr 2001
Location: Norway
Posts: 3,790
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I'm one of their more happy customers.. been with them for roughly 8 years and I spent 9 hours with BrianH and Bryan last night fixing some php problems.. top notch support and I haven't noticed any downtime the past years
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#23 |
Too lazy to set a custom title
Industry Role:
Join Date: Oct 2002
Location: The Boonies
Posts: 12,860
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webair = dog shit.
Even dream host is better LOLZ |
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#24 | |
Permanently Gone
Industry Role:
Join Date: Mar 2004
Posts: 10,019
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Quote:
I see threads here all the time complaining about the downtime -- you must be on a different network, or you're using magic cabling and routers. My downtime was mostly server-related and due to lack of response/attention. Glad to hear that you got a good server, and everything is working out for you for so long -- it's nice to have a good relationship with your host. You're also lucky to be working with Brian Hourigan -- he's pretty awesome. |
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#25 |
Too lazy to set a custom title
Industry Role:
Join Date: Oct 2002
Location: The Boonies
Posts: 12,860
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phatservers ownz tho ;)
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#26 |
Beer Money Baron
Industry Role:
Join Date: Jan 2001
Location: brujah / gmail
Posts: 22,157
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Webair screwed my girlfriend when I was out of town. They shaved my dog and painted it pink.
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#27 | |
Permanently Gone
Industry Role:
Join Date: Mar 2004
Posts: 10,019
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#28 |
Pounding Googlebot
Industry Role:
Join Date: Aug 2002
Location: Canada
Posts: 34,481
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I don't know about their virtual servers, but I'm very happy with my dedicated servers, minimal downtime if any.
WG
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I play with Google. |
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#29 |
Confirmed User
Join Date: Jul 2003
Posts: 341
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Given the amount of 'Webair rocks!' posts on here I was not expecting this reaction!
My gut instinct was not to trust Webair with anything that matters and having tried them out with the low grade stuff I am even more inclined to that view. Equally though and given what I am paying for the low grade stuff am not inclined to move it so I guess the old adage 'you get what you pay for' applies in this case! But a bit less downtime would be nice! ![]() |
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#30 | |||
Now choke yourself!
Industry Role:
Join Date: Apr 2006
Posts: 12,085
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Honestly, I stuck on because I was told that Mike was trustworthy, from people I trusted, who feel chided (not that I hold them responsible.) It's sad to see that he, of all people, just doesn't give a shit. How do you expect to obtain more customers if you screw them, and, forbid, if you're happy with what you have now, and don't want more, do like JoinRightNow and disable the damn signup for some unspecified period of time into the next millenium.
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#31 |
making it rain
Industry Role:
Join Date: Oct 2003
Location: seattle
Posts: 22,112
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I only had a virtual account with webair about 2 a and a half years ago, after 20 hours of emailing and calling I got a "we have moved you to a new server, hope you backed up your data..."
Wasn't that big a deal, but I was shopping for dedicateds at the time and that lost them my business. |
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#32 |
Confirmed User
Join Date: Nov 2005
Location: Cambridge UK
Posts: 801
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We use webair and they are just great...
we used them on recommendation from a huge site who has used them for years and these guys know their stuff so back off them guys.... |
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#33 | |
making it rain
Industry Role:
Join Date: Oct 2003
Location: seattle
Posts: 22,112
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#34 | |
Now choke yourself!
Industry Role:
Join Date: Apr 2006
Posts: 12,085
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Quote:
On the other side of the coin: Why wouldn't they stick to 5.4-R, if they're not going to upgrade PHP? What magical features did 5.5-R have that evidently did not cure (many of) their hardware ails? Secondly, I don't care how competant you are, you do NOT put a beta kernel into production unless there's a damn good reason. "Because it's newer." is not a good enough reason. That's just good admin. .. but now we're getting off track. ![]()
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#35 | ||||
Permanently Gone
Industry Role:
Join Date: Mar 2004
Posts: 10,019
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#36 | |
Permanently Gone
Industry Role:
Join Date: Mar 2004
Posts: 10,019
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Quote:
Did you even read the email chain I posted? Did you see the lack of replies? Your logic makes my brain hurt. |
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#37 | |
Permanently Gone
Industry Role:
Join Date: Mar 2004
Posts: 10,019
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#38 | ||||
Now choke yourself!
Industry Role:
Join Date: Apr 2006
Posts: 12,085
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Really, before WebAir, I just hosted everything with ICDSoft, because I never did an adult venture before. Six years, and 10 minutes downtime once - to move, and they CALLED ME for that.. when they were still based in Hong Kong. I'm getting back to the point where I expect a hell of a lot for my dollar. It feels good. ![]()
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#39 |
Permanently Gone
Industry Role:
Join Date: Mar 2004
Posts: 10,019
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Yeah, I'm at Yellow Fiber right now -- so far, so good. The P4 3.0 HT boxes over at Yellow Fiber are 4x faster than the Dual Xeon 3.0/2GB RAM boxes I had with Webair ... d'oh.
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#40 |
Now with more Jayne
Industry Role:
Join Date: Dec 2002
Location: Los Angeles
Posts: 40,077
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I have nothing but good things to say about Webair and I can't remember any downtime.
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#41 |
►SouthOfHeaven
Join Date: Jun 2004
Location: PlanetEarth MyBoardRank: GerbilMaster My-Penis-Size: extralarge MyWeapon: Computer
Posts: 28,609
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i have virtual accounts on webair , phatservers , gotwebhost.com and a few others and i built my own script to check for downtime on each of them and maybe i am just lucky but i dont run into much downtime on any of them . webair has probably given me the least troubles of any host i use ( granted i also use them the least ) . i had some speed issues for awhile but im on a virtual account so i cant always expect the fastest line
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#42 |
BP4L OT DL
Join Date: Mar 2003
Location: BP4L Swap Meet
Posts: 13,481
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small problems are inevitable almost anywhere, but anything that's ever happened with me while using them has been taken care of real fast. plus anything i ask for help with or to be done is done even faster. always get a response and they've been great to me.
maybe since you have such high standards you should go buy a server and put it in your bedroom by your mini fridge and host it yourself since you demand such a high level of excellency and never expect there to be even a simple bit of trouble.
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#43 |
Confirmed User
Join Date: Feb 2003
Posts: 145
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Mixed bag really. Had 30 odd sites on a server with them for years and not one single problem. Signed up on another plan recently and all 14 sites down earlier today, sent a support ticket in, and fixed within half an hour.
Out of about 30 hosting companies I have used the last few years, about 2 have never let me down. Generally I'd say hosting companies SUCK ASS. |
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#44 | |
Permanently Gone
Industry Role:
Join Date: Mar 2004
Posts: 10,019
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#45 | |
Choice is an Illusion
Industry Role:
Join Date: Feb 2005
Location: Land of Obama
Posts: 42,635
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#46 | |
So Fucking Banned
Join Date: Oct 2003
Location: icq: 121189
Posts: 18,889
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Quote:
hheheheheheh |
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#47 |
Workin With The Devil
Industry Role:
Join Date: Oct 2004
Location: West Bloomfield, MI
Posts: 51,532
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Never had a problem with Webair and we have 5 dedicated servers there
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#48 | |
making it rain
Industry Role:
Join Date: Oct 2003
Location: seattle
Posts: 22,112
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Quote:
The net was built on pre-release and beta software. If everyone was using release stuff we'd be stuck using 2-3 year old technology. No reminder needed, I do not care to work for anyone ![]() |
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#49 |
A freakin' legend!
Industry Role:
Join Date: Feb 2004
Location: Las Vegas, Nevada USA
Posts: 18,975
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Never used them.
Sorry about your problems with them tho, that sucks.
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Boner Money |
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#50 |
H.B.I.C.
Industry Role:
Join Date: Jun 2003
Location: NC
Posts: 30,122
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Well I have been there for about 6years now and have had very few if any probs with them. Mike isn't home yet and I'll make sure he see this.
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