What the fuck is wrong with Epassporte???

[Phoenix66]

Several days ago I got my account temporarily suspended for no reason. I did not even touch it at the time. Same happen to couple of my friends. I guess Epassporte people just wanted to force to do verification on personal accounts that has more or less singnificant amounts of money on them. Not too polite, I'd say, but OK. But there was no notification of any kind, no instructions what should I do, and finally, no reply to my email in 3 days untill I called them via the phone. First I thought their mail does not pass through SpamAssasin on my server, but no - it appears there is nothing wrong - automated notifications from Epassporte pass through, they simply did not send me anything about account suspension. What kind of client service is this? It's about fucking money, not some candy wraps.


OK, I sent the docs, though I was not sure which credit card I used to open it. How the fuck should I remember that, if I opened it in year 2003??? However it seems I have guessed the card correctly.

Now the account seems to be unlocked, but guess what? For "security reasons" I cannot make transfers to other accounts.


What do you think is a natural reaction of a person whose money was blocked for 1 week and noone did care of this (except indeed that very person)?

Natural reaction (at least for me, and as appears not only for me) is to transfer funds somewhere esle asap. And I cannot fucking fo that. I can only withdraw via ATM which is kinda cool as I have daily limit of only $300 and over $6000 to withdraw. What the fuck is this? I have montly turnover of over 20'000 on all my bank and other (like paypal, fethard, moneybookers etc.) accounts. And now I fucking cannot transfer $6000 and fucking have to withdraw them $300 per day. Usually I'm too lasy to go for that amount to ATM unless I have something other to do nearby.


Also, congrats to one of my friends. He also thought that it was a good idea to transfer all the funds from his account after he had same "temporarily suspended" problem. From one hand he got lucky - he was able to make transfers. From another hand he did not - after he transfered $1500 he hunged up again - now they ask him to answer a secret question (without even showing that question) which he does not know as account was opened by some sponsor.


It seems that it was me who was lucky to not be able to make transfers. I do not know any fucking questions, not speaking about answers. As far as I remember (3 years ago, 3 years ago!) I was having problems with account opening and asked someone from Epassporte for a help. Account was opened by that person and I doubt I ever heard of any fucking secret questions. And there is no any mentioning of anything even distantly close to this in the account menu. That's some fucking secret question you cannot even fucking know it exsists.


So what the fuck is this??? I did not have such problems even with PayPal that is well known for it's horrible customer support and attitude to the client's money. When I got my account locked there I unlocked it without any phone calls in several hours. And I certainly never had problems like be unable to transfer funds out of it after it's unlocked.


Also, away from my humble person, speaking generally, the security of Epassporte sucks. And I think (though I do not have any facts indeed) that recently some accounts have been hacked and they decided to "tighten" it which caused me all these troubles I described. But Epassporte is not the first service of this kind. There are known simple solutions like code cards (digital security devices seem to be an overkill for this case). Why don't they learn those instead of hassling clients with stupid restrictions?


I would very much like to hear some comments from Epassporte ppl if there are some of them here.

To my understanding, this is not how a money-related service should work with the clients.

[Greg MissionD]

Never had any probs with epass, once it was all set up right and verified it's been smooth sailing ever since and they have been super helpful with us.

I am sure they are open to a lot of fraud unfortunately and they have to put things into place which can be a little inconvenient, why don?t you hit up Keyser as he?s been very helpful for us with any support issues and always gets back to us.

[Phoenix66]

And I forgot to write that there were as well no any notifications neither about account unblocking nor about those restrictions on transfers.

[BJ]

well, you accepted the risk by signing up. simple as that.

[p1mpdogg]

sweet, another shitty epass thread!

mark my words. the next ibill.

those of you who didnt get the picture after the 1st 100 threads about them sucking ass, deserve everything you get.

[qwe]

ya epass is good when it works... but lately i got unknown charge, and asked them to refund it or something and what do they do ? suspend my account

[p1mpdogg]

Originally Posted by qwe

ya epass is good when it works... but lately i got unknown charge, and asked them to refund it or something and what do they do ? suspend my account

you asked for a refund and instead they locked your acct or suspended it?

LOL

real classy ppl at epass.

they almost are as bad as epiccash.

[Phoenix66]

OK, I did not realize it is that bad. Honestly I was not hanging out here for a while and have not seen all those "bad epassporte" threads you are talking about.

When it first appeared it looked like a pretty cool alternative to PayPal for adult, as PayPal when ceased serving adult. Pity it turned our to be even worse than PayPal used to be.

I kinda hoped they would listen and improve their service, as people from there used to hang out here and read what other people suggest. But all is clear for me now. I simply will cut using it to the absolutelly necessary minimum.

Thank for clearing this up for me.

[Tempest]

Has anyone checked out alertpay.com? They appear to accept adult.

[circlekhabib]

they almost are as bad as epiccash.

at least they don't have to make acacia payments
dumbfuck

[BoyAlley]

[sleeves]

I tried to withdrawal some money to my bank and they deposited into the wrong bank account. Talk about a massive headache. As it turns out they used a third party to complete the transaction. So now I have them telling me that they're waiting on Electracash to recover the money from the bank. They insist that it was the bank that made the error. What I cant figure out is if it was a bank error why does Electracash need to recover the money and why does the bank have no record of anything that Epassporte is telling me.

I mean if the bank screwed up wouldn't they just put the money into my account instead of sending it back to Electracash? All they would have to do is look at the incoming transfer and see that they made a mistake right?

Epassporte is claiming that all the information was correct and the bank made the error on the receiving end. The problem is according to my bank in order for an electronic transfer to go threw all of the numbers need to be correct. The way the bank explained it to me there is nothing they can do. The only way for the transfer to get deposited into the wrong bank account is to have the wrong numbers on the transfer. Therefore it would be an input error when it was sent.

When I asked Epassporte to resend me my money I was told no because it wasn't their fault. I said well if the bank is going to recover the money for you why do I need to wait, just send me my money upfront and you will get it back when the bank recovers it. But of course I was told no. This has been going on for 4 weeks and of course I still don't have my money.

I'm done with these idiots, my bank has no record of their claims. They have no record of an incoming transfer that was accidentally deposited into the wrong account, they have no idea what the hell Epassporte is talking about. I've talked to everyone and their mother at my bank and they all say the same thing, "the only way this can happen is if the numbers were put in incorrectly, even if its off by one number it will screw everything up". I've talked to everyone at Epassporte and they all say the same thing, "the bank deposited into the wrong account, its your banks fault, we aren't responsible".

Fuck Epassporte, my lawyer is handling it now.

I would advise anyone to stay the fuck away from them.

[OneWhoKnows]

Bump for you!

Although I doubt that anyone from epassporte will appear here...

[studiocritic]

Originally Posted by RussianRealitySites

Although I doubt that anyone from epassporte will appear here...

Wrong..

Tassy will come in and comment on how she can't help because of "his broken english", like the last thread of this nature.

Good luck man.

[polish_aristocrat]

Originally Posted by studiocritic

Wrong..

Tassy will come in and comment on how she can't help because of "his broken english", like the last thread of this nature.

Good luck man.

tassy doesn't work for epassporte anymore.....

[emthree]

Reason #234324 that I dont use them.

[studiocritic]

Originally Posted by polish_aristocrat

tassy doesn't work for epassporte anymore.....

since when? link?

[VicD]

Why is everybody complaining about epass? I use them from the beginning and never had any problem with them. Am i lucky or what?

[Markit]

by now everybody should have learnt what epassporte is for

[polish_aristocrat]

Originally Posted by studiocritic

since when? link?

sorry, no link, but search for tassy and you may find a thread

was posted like 1 week ago already or so ( dont remember exactly, i spent less time here lately than usually )

[HairToStay]

You have $6k in ePassporte and wonder why they asked you for documentation? It's well known from this board and others that when you hit $5k, they suspend you and ask for verification.

As for the $300 a day withdrawal limit, you can withdraw more, just pay $5 and get your account upgraded (bullshit fee).

[gangbangjoe]

Originally Posted by studiocritic

since when? link?

explanation: she is pink epass blue

[V_RocKs]

They sent you messages in their message system...

[Michael O]

Originally Posted by Phoenix66

Several days ago I got my account temporarily suspended for no reason. I did not even touch it at the time. Same happen to couple of my friends. I guess Epassporte people just wanted to force to do verification on personal accounts that has more or less singnificant amounts of money on them. Not too polite, I'd say, but OK. But there was no notification of any kind, no instructions what should I do, and finally, no reply to my email in 3 days untill I called them via the phone. First I thought their mail does not pass through SpamAssasin on my server, but no - it appears there is nothing wrong - automated notifications from Epassporte pass through, they simply did not send me anything about account suspension. What kind of client service is this? It's about fucking money, not some candy wraps.


OK, I sent the docs, though I was not sure which credit card I used to open it. How the fuck should I remember that, if I opened it in year 2003??? However it seems I have guessed the card correctly.

Now the account seems to be unlocked, but guess what? For "security reasons" I cannot make transfers to other accounts.


What do you think is a natural reaction of a person whose money was blocked for 1 week and noone did care of this (except indeed that very person)?

Natural reaction (at least for me, and as appears not only for me) is to transfer funds somewhere esle asap. And I cannot fucking fo that. I can only withdraw via ATM which is kinda cool as I have daily limit of only $300 and over $6000 to withdraw. What the fuck is this? I have montly turnover of over 20'000 on all my bank and other (like paypal, fethard, moneybookers etc.) accounts. And now I fucking cannot transfer $6000 and fucking have to withdraw them $300 per day. Usually I'm too lasy to go for that amount to ATM unless I have something other to do nearby.


Also, congrats to one of my friends. He also thought that it was a good idea to transfer all the funds from his account after he had same "temporarily suspended" problem. From one hand he got lucky - he was able to make transfers. From another hand he did not - after he transfered $1500 he hunged up again - now they ask him to answer a secret question (without even showing that question) which he does not know as account was opened by some sponsor.


It seems that it was me who was lucky to not be able to make transfers. I do not know any fucking questions, not speaking about answers. As far as I remember (3 years ago, 3 years ago!) I was having problems with account opening and asked someone from Epassporte for a help. Account was opened by that person and I doubt I ever heard of any fucking secret questions. And there is no any mentioning of anything even distantly close to this in the account menu. That's some fucking secret question you cannot even fucking know it exsists.


So what the fuck is this??? I did not have such problems even with PayPal that is well known for it's horrible customer support and attitude to the client's money. When I got my account locked there I unlocked it without any phone calls in several hours. And I certainly never had problems like be unable to transfer funds out of it after it's unlocked.


Also, away from my humble person, speaking generally, the security of Epassporte sucks. And I think (though I do not have any facts indeed) that recently some accounts have been hacked and they decided to "tighten" it which caused me all these troubles I described. But Epassporte is not the first service of this kind. There are known simple solutions like code cards (digital security devices seem to be an overkill for this case). Why don't they learn those instead of hassling clients with stupid restrictions?


I would very much like to hear some comments from Epassporte ppl if there are some of them here.

To my understanding, this is not how a money-related service should work with the clients.

Can you please contact me with your account name?

[Michael O]

Originally Posted by p1mpdogg

sweet, another shitty epass thread!

mark my words. the next ibill.

those of you who didnt get the picture after the 1st 100 threads about them sucking ass, deserve everything you get.

Aren't you the one claiming you are starting an alternative?
Is that why you bash ePassporte every chance you get?
Or is it just your "internet personality" bitching about every little thing?

[Michael O]

Originally Posted by qwe

ya epass is good when it works... but lately i got unknown charge, and asked them to refund it or something and what do they do ? suspend my account

Please contact me with your account name.

[Michael O]

Originally Posted by RussianRealitySites

Bump for you!

Although I doubt that anyone from epassporte will appear here...

I post here daily and my contact information is no secret.

[tenderobject]

Originally Posted by vicd

Why is everybody complaining about epass? I use them from the beginning and never had any problem with them. Am i lucky or what?

yes you are lucky.

[sleeves]

Originally Posted by Keyser Soze

I post here daily and my contact information is no secret.

Keyser since everyone seems to hail you as the man at Epassporte why don't you resolve my problem? And before you answer can you please give clarification on electronic transfers and how they are processed? Why is it called an electronic transfer?

If my problem is attributed to a receiving error on the banks end why does the money need to be recovered by Electracash? Why cant the bank just look at my account and see that there is a missing deposit? I mean if all the numbers were inputted correctly on your end wouldn't the bank just look at the incoming transfer and see they deposited into the wrong account?

Please enlighten me Keyser. Tell me exactly how electronic transfer work.

[Mayflower]

Two important things:

1) there is no other system that can replace epass, currently, in this business. Epass is dramatically important and relevant for this business. If you want something better then try to develop it and we will all join. You will see it's very hard to deal with so much fraud and epassporte is doing a great job.

2) I have some feeling those guys having problems with epass, are guys who are not following their TOS and/or are guys who are not showing the real picture of their problem, probably hiding something and bitching at epassporte.

Bye.

[Michael O]

Originally Posted by sleeves

Keyser since everyone seems to hail you as the man at Epassporte why don't you resolve my problem? And before you answer can you please give clarification on electronic transfers and how they are processed? Why is it called an electronic transfer?

If my problem is attributed to a receiving error on the banks end why does the money need to be recovered by Electracash? Why cant the bank just look at my account and see that there is a missing deposit? I mean if all the numbers were inputted correctly on your end wouldn't the bank just look at the incoming transfer and see they deposited into the wrong account?

Please enlighten me Keyser. Tell me exactly how electronic transfer work.

I skipped your post for one reason.
You said you had turned it over to your lawyer and he was handling it. I can not get involved when ever lawyers are involved. When you choosed to involve your lawyer all communications with you or your lawyer have to go thry our legal team.

[OneWhoKnows]

Originally Posted by Keyser Soze

I post here daily and my contact information is no secret.

Yeah, that's true Keyser - but the problem is that you seem to be the only one. I mean in that "ask epassporte" thread we all saw how many epass reps are actually registered at GFY. But why is it only you and maybe shaliza who really post here regularly?

So, it would be nice if you other epass reps wouldn't let Keyser do all the work, but post here some more aswell

And just to clarify who I'm talkin' about, that's for example:
sean.lamba, Processing Princess, LesleyK, EricaB. & Bubbczar

[Michael O]

Originally Posted by Phoenix66

Several days ago I got my account temporarily suspended for no reason. I did not even touch it at the time. Same happen to couple of my friends. I guess Epassporte people just wanted to force to do verification on personal accounts that has more or less singnificant amounts of money on them. Not too polite, I'd say, but OK. But there was no notification of any kind, no instructions what should I do, and finally, no reply to my email in 3 days untill I called them via the phone. First I thought their mail does not pass through SpamAssasin on my server, but no - it appears there is nothing wrong - automated notifications from Epassporte pass through, they simply did not send me anything about account suspension. What kind of client service is this? It's about fucking money, not some candy wraps.


OK, I sent the docs, though I was not sure which credit card I used to open it. How the fuck should I remember that, if I opened it in year 2003??? However it seems I have guessed the card correctly.

Now the account seems to be unlocked, but guess what? For "security reasons" I cannot make transfers to other accounts.


What do you think is a natural reaction of a person whose money was blocked for 1 week and noone did care of this (except indeed that very person)?

Natural reaction (at least for me, and as appears not only for me) is to transfer funds somewhere esle asap. And I cannot fucking fo that. I can only withdraw via ATM which is kinda cool as I have daily limit of only $300 and over $6000 to withdraw. What the fuck is this? I have montly turnover of over 20'000 on all my bank and other (like paypal, fethard, moneybookers etc.) accounts. And now I fucking cannot transfer $6000 and fucking have to withdraw them $300 per day. Usually I'm too lasy to go for that amount to ATM unless I have something other to do nearby.


Also, congrats to one of my friends. He also thought that it was a good idea to transfer all the funds from his account after he had same "temporarily suspended" problem. From one hand he got lucky - he was able to make transfers. From another hand he did not - after he transfered $1500 he hunged up again - now they ask him to answer a secret question (without even showing that question) which he does not know as account was opened by some sponsor.


It seems that it was me who was lucky to not be able to make transfers. I do not know any fucking questions, not speaking about answers. As far as I remember (3 years ago, 3 years ago!) I was having problems with account opening and asked someone from Epassporte for a help. Account was opened by that person and I doubt I ever heard of any fucking secret questions. And there is no any mentioning of anything even distantly close to this in the account menu. That's some fucking secret question you cannot even fucking know it exsists.


So what the fuck is this??? I did not have such problems even with PayPal that is well known for it's horrible customer support and attitude to the client's money. When I got my account locked there I unlocked it without any phone calls in several hours. And I certainly never had problems like be unable to transfer funds out of it after it's unlocked.


Also, away from my humble person, speaking generally, the security of Epassporte sucks. And I think (though I do not have any facts indeed) that recently some accounts have been hacked and they decided to "tighten" it which caused me all these troubles I described. But Epassporte is not the first service of this kind. There are known simple solutions like code cards (digital security devices seem to be an overkill for this case). Why don't they learn those instead of hassling clients with stupid restrictions?


I would very much like to hear some comments from Epassporte ppl if there are some of them here.

To my understanding, this is not how a money-related service should work with the clients.

Your account were unblocked yesterday after you contacted us and provided the documentation you were asked to send in.
You are able to make p2p transfers but please be aware that accounts from Russia, Latvia, Romania, Ukraine, Pakistan, Vietnam, Malaysia and Moldova are not able to send or receive p2p transfers.
If you are trying to send to an account holder in one of the countries mentioned you will get that error message.

If you log into your account and click Account -> Click Log in/Password then you will be able to set your security question.

[Michael O]

Originally Posted by RussianRealitySites

Yeah, that's true Keyser - but the problem is that you seem to be the only one. I mean in that "ask epassporte" thread we all saw how many epass reps are actually registered at GFY. But why is it only you and maybe shaliza who really post here regularly?

So, it would be nice if you other epass reps wouldn't let Keyser do all the work, but post here some more aswell

And just to clarify who I'm talkin' about, that's for example:
sean.lamba, Processing Princess, LesleyK, EricaB. & Bubbczar

My primary job is to assist webmasters on the boards with issues. the people you mentioned have other areas as their primary function but everyone is welcome to contact them aswell.

[OneWhoKnows]

Oh, didn't know that beinga "board assistant" is your primary job at epassporte. Nice, so we can blame only you then if it takes too long till anybody answers, without even feeling bad

[aico]

[madawgz]

sounds like you're having a rough time :\

[cyberstar]

yay epass! :P

[Chris Mallick]

So I have personally reviewed your accounts, Phoenix66.

You have a personal and a business account. The personal says you are in the Ukraine; the business says you are in Ecuador. (Where are you really?)

You were sent 3 warning emails, stating that your balance in the aggregate, since opening your account 3 years ago, had reached $5,000. This is a trigger in our system to gather more data on you to meet our rules for Know Your Customer and Anti Money Laundering.

The 3 notices were sent out as follows:

Warnings were sent: 7/25/2006 (Courtesy Notice - approaching $5,000), 8/4/2006 (1st Warning - reached $5,000), 8/9/06 (2nd Warning)

Then, on 8/14/06 you received an Account Blocked notice.

Then, on 8/18/2006 you contacted our Call Center and they sent Verification Form to your external (non-ePassporte) email address.

On 8/21/2006 you contacted us again saying that you did not receive the forms. We then sent the forms to you via our Message Center.

On 8/22/2006 you contacted us again asking about the status of your forms.

Yesterday 8/23/2006 (in the morning) we unblocked your account as we approved your documents. Why would you post this bullshit about ePassporte? It makes no sense. Or maybe you have an ulterior motive?. I can?t decide what to believe, so I will just state the facts?

On this one issue we have had (not counting the ICQ?s to Keyser and the board replies) 8 ? EIGHT - contacts with you over a period of a month; although you only contacted us after you apparently ignored the 4 earlier warnings. From the time you received the forms in the Message Center until your account was unblocked, it took 48 hours to reinstate your account. Seems like a pretty fast turnaround and pretty good, no excellent Customer Service to me, but again, I don?t know your true motive?

You could have avoided all of this by replying to our Warning Notices. If your email in our system is no longer (or was no longer) valid, we can?t help that. It is your responsibility to update your profile.

In the 3 years you have been a cardholder you have had 9 total loads, all P2P , so while have made virtually NO money on your account and you have cost us a great deal in staff time and my time, we still treated your account as we do all accounts: WE FOLLOW OUR RULES and WE SERVICE OUR CLIENTS REGARDLESS OF THEIR ACCOUNT SIZE.

Now given all of our attempts to contact you IN ADVANCE of blocking your account, your failure to respond and the fast turnaround in reinstating an account that you could have avoided very easily having suspended, I think you owe us an apology and you should set the record straight.

If I am wrong about any of the facts stated above, lmk. I have checked your account in great detail as this post and other are always troubling to me and our Team.

It does seem that you have made a big deal out of a problem you caused and you have not been honest in reporting our level of attention and Customer Service.

As for the others posting negative comments in this and every other thread, we know your motives are to tear down what you deem to be a competitor. We are not going anywhere; we are a healthy company with great clients and staff and we look forward to the future, with or without competition.

Listen, we make mistakes, but again, they are a very small number compared to what we do right, day in and day out.

Every complaint is serious and warrants our attention, but when the bashing is always led by the same people, I can only say to those people: GO FUCK YOURSELF!

C

[OG LennyT]

Originally Posted by Chris Mallick

So I have personally reviewed your accounts, Phoenix66.

You have a personal and a business account. The personal says you are in the Ukraine; the business says you are in Ecuador. (Where are you really?)

You were sent 3 warning emails, stating that your balance in the aggregate, since opening your account 3 years ago, had reached $5,000. This is a trigger in our system to gather more data on you to meet our rules for Know Your Customer and Anti Money Laundering.

The 3 notices were sent out as follows:

Warnings were sent: 7/25/2006 (Courtesy Notice - approaching $5,000), 8/4/2006 (1st Warning - reached $5,000), 8/9/06 (2nd Warning)

Then, on 8/14/06 you received an Account Blocked notice.

Then, on 8/18/2006 you contacted our Call Center and they sent Verification Form to your external (non-ePassporte) email address.

On 8/21/2006 you contacted us again saying that you did not receive the forms. We then sent the forms to you via our Message Center.

On 8/22/2006 you contacted us again asking about the status of your forms.

Yesterday 8/23/2006 (in the morning) we unblocked your account as we approved your documents. Why would you post this bullshit about ePassporte? It makes no sense. Or maybe you have an ulterior motive?. I can?t decide what to believe, so I will just state the facts?

On this one issue we have had (not counting the ICQ?s to Keyser and the board replies) 8 ? EIGHT - contacts with you over a period of a month; although you only contacted us after you apparently ignored the 4 earlier warnings. From the time you received the forms in the Message Center until your account was unblocked, it took 48 hours to reinstate your account. Seems like a pretty fast turnaround and pretty good, no excellent Customer Service to me, but again, I don?t know your true motive?

You could have avoided all of this by replying to our Warning Notices. If your email in our system is no longer (or was no longer) valid, we can?t help that. It is your responsibility to update your profile.

In the 3 years you have been a cardholder you have had 9 total loads, all P2P , so while have made virtually NO money on your account and you have cost us a great deal in staff time and my time, we still treated your account as we do all accounts: WE FOLLOW OUR RULES and WE SERVICE OUR CLIENTS REGARDLESS OF THEIR ACCOUNT SIZE.

Now given all of our attempts to contact you IN ADVANCE of blocking your account, your failure to respond and the fast turnaround in reinstating an account that you could have avoided very easily having suspended, I think you owe us an apology and you should set the record straight.

If I am wrong about any of the facts stated above, lmk. I have checked your account in great detail as this post and other are always troubling to me and our Team.

It does seem that you have made a big deal out of a problem you caused and you have not been honest in reporting our level of attention and Customer Service.

As for the others posting negative comments in this and every other thread, we know your motives are to tear down what you deem to be a competitor. We are not going anywhere; we are a healthy company with great clients and staff and we look forward to the future, with or without competition.

Listen, we make mistakes, but again, they are a very small number compared to what we do right, day in and day out.

Every complaint is serious and warrants our attention, but when the bashing is always led by the same people, I can only say to those people: GO FUCK YOURSELF!

C

0wn3d!!!!!!

[minusonebit]

Originally Posted by Chris Mallick

So I have personally reviewed your accounts, Phoenix66.

You have a personal and a business account. The personal says you are in the Ukraine; the business says you are in Ecuador. (Where are you really?)

You were sent 3 warning emails, stating that your balance in the aggregate, since opening your account 3 years ago, had reached $5,000. This is a trigger in our system to gather more data on you to meet our rules for Know Your Customer and Anti Money Laundering.

The 3 notices were sent out as follows:

Warnings were sent: 7/25/2006 (Courtesy Notice - approaching $5,000), 8/4/2006 (1st Warning - reached $5,000), 8/9/06 (2nd Warning)

Then, on 8/14/06 you received an Account Blocked notice.

Then, on 8/18/2006 you contacted our Call Center and they sent Verification Form to your external (non-ePassporte) email address.

On 8/21/2006 you contacted us again saying that you did not receive the forms. We then sent the forms to you via our Message Center.

On 8/22/2006 you contacted us again asking about the status of your forms.

Yesterday 8/23/2006 (in the morning) we unblocked your account as we approved your documents. Why would you post this bullshit about ePassporte? It makes no sense. Or maybe you have an ulterior motive?. I can?t decide what to believe, so I will just state the facts?

On this one issue we have had (not counting the ICQ?s to Keyser and the board replies) 8 ? EIGHT - contacts with you over a period of a month; although you only contacted us after you apparently ignored the 4 earlier warnings. From the time you received the forms in the Message Center until your account was unblocked, it took 48 hours to reinstate your account. Seems like a pretty fast turnaround and pretty good, no excellent Customer Service to me, but again, I don?t know your true motive?

You could have avoided all of this by replying to our Warning Notices. If your email in our system is no longer (or was no longer) valid, we can?t help that. It is your responsibility to update your profile.

In the 3 years you have been a cardholder you have had 9 total loads, all P2P , so while have made virtually NO money on your account and you have cost us a great deal in staff time and my time, we still treated your account as we do all accounts: WE FOLLOW OUR RULES and WE SERVICE OUR CLIENTS REGARDLESS OF THEIR ACCOUNT SIZE.

Now given all of our attempts to contact you IN ADVANCE of blocking your account, your failure to respond and the fast turnaround in reinstating an account that you could have avoided very easily having suspended, I think you owe us an apology and you should set the record straight.

If I am wrong about any of the facts stated above, lmk. I have checked your account in great detail as this post and other are always troubling to me and our Team.

It does seem that you have made a big deal out of a problem you caused and you have not been honest in reporting our level of attention and Customer Service.

As for the others posting negative comments in this and every other thread, we know your motives are to tear down what you deem to be a competitor. We are not going anywhere; we are a healthy company with great clients and staff and we look forward to the future, with or without competition.

Listen, we make mistakes, but again, they are a very small number compared to what we do right, day in and day out.

Every complaint is serious and warrants our attention, but when the bashing is always led by the same people, I can only say to those people: GO FUCK YOURSELF!

C

That was a good read.