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Old 10-09-2006, 10:04 AM   #1
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For all those who followed my 'a' key issue...Dell rocks here's why!

after dealing with the 'a' key popping off and trying to fix with random household items, tape, bandaids, glue LOLOLOL.

Finally called Dell. within minutes, they gave me a tracking number and confirmation number for the problem.

Told me a tech would come to me with a brand new keyboard and fix the problem within 3 days.

The next day the tech called, the following day he arrived on time. Switched out the keyboards in 5 min. Done.

Nothing to sign, nothing to pay. Had a warranty. I was like, that's it? Thanks!

So my 'a' key is back, and I must say that after dealing in computer hell many times...

Dell reinstilled my faith that there are good companies with good service left in the world. And they make house/office calls for free!


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Old 10-09-2006, 10:09 AM   #2
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Its reasons like this why every PC I have is a Dell. On site warranty is awesome!
WG
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Old 10-09-2006, 10:25 AM   #3
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I've lost my ä key Had to replace it with F8
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Old 10-09-2006, 10:55 AM   #4
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I'm glad to hear that...
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Old 10-09-2006, 11:25 AM   #5
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Its reasons like this why every PC I have is a Dell. On site warranty is awesome!
WG
Yea huh. this may not be a big deal to some, but that a key issue totally was a big deal because I couldn't type right so biz was suffering.

But for them to come to me? Wow, sure beats waiting in a Best Buy line

I now promote Dell! ;)
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Old 10-09-2006, 11:26 AM   #6
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Best is have your own computer where you are the only tech support hehe
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Old 10-09-2006, 11:27 AM   #7
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one thing they are good about
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Old 10-09-2006, 12:21 PM   #8
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Dell warrenties are the best. Without a doubt
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Old 10-09-2006, 01:02 PM   #9
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How old was your computer?
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Old 10-09-2006, 01:05 PM   #10
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I had a similar issue with my Macbook soon after purchase. 10 minutes at the Apple Store and I was on my way with a new keyboard. If you think Dell support rocks, give Apple a shot and be even more blown away ;)
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Old 10-09-2006, 01:13 PM   #11
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dell is great, thats why i always buy dell computers
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Old 10-09-2006, 03:40 PM   #12
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How old was your computer?
Hey hon, its about 5 months old. But I type ALOT. Guess I'm hard on keyboards, loke shoes. heh
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Old 10-09-2006, 04:13 PM   #13
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Damn Canadians wearing out the A key, A
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Old 10-09-2006, 07:08 PM   #14
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Congrats on that newly repaired keyboard then.
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Old 10-09-2006, 07:09 PM   #15
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I loved Dell service in the States. I haven't been so happy with it in Canada.
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Old 10-09-2006, 07:12 PM   #16
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just make sure it doesnt blowup...
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Old 10-09-2006, 08:05 PM   #17
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Damn Canadians wearing out the A key, A
LMAO! That is too funny. I'm American but love the joke
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Old 10-10-2006, 12:21 AM   #18
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I'm glad, it's ok now. Back to work then.
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Old 10-10-2006, 12:23 AM   #19
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i would have bought a new keyboard

you cheap bastard
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