Chargebacks

[pigman]

Whats the most common reasons for chargebacks?

[LiveDose]

The wifey saw the credit card statement or straight up planned fraud.

[Dagwolf]

I'd say the second one.

[squishypimp]

start consumers know that porn companies will loose a chargeback dispute.

[pigman]

Sucks that you get punished when people fraud you.

[dotcommer]

My kid stole my credit card or I don't know how this charge on my credit card to BigTittedLatinCocksandpussysuckingLesbians.com got there.

[After Shock Media]

Not user fraud.
I would go with actual fraud, as in the affiliate type.

[LB-69]

Originally Posted by After Shock Media

Not user fraud.
I would go with actual fraud, as in the affiliate type.

Carders fraud, they do it for fun between the big kills....

[Calvinguy]

Either thay claim they already cancelled or their son used the credit card

[Sveindt Beindt]

Originally Posted by LiveDose

The wifey saw the credit card statement or straight up planned fraud.

Some things like that

[pigman]

VBV and SecureCode seems to be the future, anyone use that?

[tabasco]

Most common reason?

TIGHT ASSES!

[Barefootsies]

Originally Posted by Calvinguy

Either thay claim they already cancelled or their son used the credit card

99% of the time these are the two I see on the reasons given.

[taboo_gal]

Card stolen/used by someone not authorized.

[Paul Markham]

Stop thinking 1996 please.

Most common reason.

Shit content and misleading tours.

We sell to a buyer who knows what's possible, he's been around the block a few times. He's joined a few sites and he will not put up with crap when it's offered.

We run at 0.25% on the paysite. Yes a non exclusive, general teen porn site can run that figure on customer satisfaction.

Do you think many guys are running around the Net charging back for the excuses given above? Don't forget Visa ask for a letter, the serial charge backer would soon be spotted. Not saying never, just saying very rare. Shit sites on the other hand is a more likely reason.

Of course if you suffer from a lot of charge backs maybe you should talk to me and see what I do differently.

[Calvinguy]

Originally Posted by Paul Markham

Stop thinking 1996 please.

Most common reason.

Shit content and misleading tours.

We sell to a buyer who knows what's possible, he's been around the block a few times. He's joined a few sites and he will not put up with crap when it's offered.

We run at 0.25% on the paysite. Yes a non exclusive, general teen porn site can run that figure on customer satisfaction.

Do you think many guys are running around the Net charging back for the excuses given above? Don't forget Visa ask for a letter, the serial charge backer would soon be spotted. Not saying never, just saying very rare. Shit sites on the other hand is a more likely reason.

Of course if you suffer from a lot of charge backs maybe you should talk to me and see what I do differently.

No offence but what do you know about chargebacks with thirdparty billing like CCBill since they don't give you access to the chargeback transactions and status codes?

Futhermore CCBill refund transactions if you just sent them an email saying you have a problem (or saying the son used the credit card). CCbill even handle customer support so you have really no idea of what is really going on.

I admit that with a merchant account chargebacks are higher but so are sales.

[Paul Markham]

Originally Posted by Calvinguy

No offence but what do you know about chargebacks with thirdparty billing like CCBill since they don't give you access to the chargeback transactions and status codes?

Futhermore CCBill refund transactions if you just sent them an email saying you have a problem (or saying the son used the credit card). CCbill even handle customer support so you have really no idea of what is really going on.

I admit that with a merchant account chargebacks are higher but so are sales.

So the figure I see on the CCBILL Chargeback Stats has no relationship to the chargebacks I'm actually getting.

So why do CCBILL hide it from me?

[After Shock Media]

Originally Posted by Paul Markham

Stop thinking 1996 please.

Most common reason.

Shit content and misleading tours.

We sell to a buyer who knows what's possible, he's been around the block a few times. He's joined a few sites and he will not put up with crap when it's offered.

We run at 0.25% on the paysite. Yes a non exclusive, general teen porn site can run that figure on customer satisfaction.

Do you think many guys are running around the Net charging back for the excuses given above? Don't forget Visa ask for a letter, the serial charge backer would soon be spotted. Not saying never, just saying very rare. Shit sites on the other hand is a more likely reason.

Of course if you suffer from a lot of charge backs maybe you should talk to me and see what I do differently.

Originally Posted by Paul Markham

So the figure I see on the CCBILL Chargeback Stats has no relationship to the chargebacks I'm actually getting.

So why do CCBILL hide it from me?

Ahh fuck it, after thinking about it I would rather have butt sex with an auger than debate with you again.

[DjSap]

usually chargebacks are from fraud related cases...if the user actually purchased and chickens out they get refunds pretty easily if they contact the biller...

[RogerV]

to much free porn why pay?

[madawgz]

Originally Posted by dotcommer

My kid stole my credit card or I don't know how this charge on my credit card to BigTittedLatinCocksandpussysuckingLesbians.com got there.

[OG LennyT]

while working at CCBill, I heard 'my son used my card' excuse many many times or it was stolen... either way, we told them to contact their card companies... who would fax us later and we would tell them the technical info that proved they most likely did it.

[shekinah]

Chargeback is bad.. because you will not only lose sales, customers too.. better avoid it.

[Drake]

Regret...

[Lykos]

Originally Posted by LiveDose

The wifey saw the credit card statement or straight up planned fraud.

very true hahaha

[GITZINGER]

they are done jerking off.

[corvette]

1. Fraud
2. Misleading Billing Tactics

[MissMina]

Originally Posted by tabasco

Most common reason?

TIGHT ASSES!

True

[Paul Markham]

Originally Posted by After Shock Media

Ahh fuck it, after thinking about it I would rather have butt sex with an auger than debate with you again.

Why contribute?

You might contribute something, you might teach others to be as clever as you, you might even get respect.

I tell it as I see it and our charge back figure on CCBILL is 0.3%, the refund figure is the same 0.3%.

So either we are doing it differently, I am lying or CCBILL are hiding the charge backs from us and not deducting the money.

Of course I could adopt the thought process of "This is how we do it therefore it's the only way the industry can work"

[charlie g]

These guys think their shit doesn't stink. I do not add sponsors that are clients of ccbill because of the nazi tactics these fuckers use.

[NCBNN]

FUCK CHARGEBACKS
Sorry just reading the word made me NOT READ all your blablabla....
Fuck chargebacks, shitty shitty shitty day mood breakers...

[After Shock Media]

Originally Posted by Paul Markham

Why contribute?

You might contribute something, you might teach others to be as clever as you, you might even get respect.

I tell it as I see it and our charge back figure on CCBILL is 0.3%, the refund figure is the same 0.3%.

So either we are doing it differently, I am lying or CCBILL are hiding the charge backs from us and not deducting the money.

Of course I could adopt the thought process of "This is how we do it therefore it's the only way the industry can work"

I was going to then decided against it. I did not have the time nor energy to be debating with you when I came across this,

I am not about to turn this into a exclusive versus licensed content ordeal, and the sheer thought that it is much to do about updating daily or weekly or whenever. It has very little to do with that as long as you do deliver what you say you will.

Yes you did cover misleading tours, you also sort of touched on crappy members areas. Both can and should be a factor in determining chargebacks but those really effect refunds more than chargebacks.

Part you seem to be missing is what information can you really see? A default reason, just customer charged back, what? I know what I can view in the webadmin.
Keep in mind a refund is much less hassle than a chargeback. A refund is where you will most likely see site content reasons, misleading tour, etc. Those are not chargebacks.

I will stick with carder and affiliate fraud as the biggest reason behind a chargeback. Though the process for a chargeback is super easy for a customer, I still do not find it as a major factor.

I am basing this off of my own stats of course in the 3rd party billers admin. I have managed to maintain a chargeback ratio of under .1 for several years. That number keeps going lower as I have switched to invite only promotion, which tweaked the average over the past few years. Every so often one will still pop up, oddly enough though it is not a solitary chargeback it is for initial, and a few rebills. So this would lead me to think it has nothing at all to do with the content.

Back to those original remarks now. I contribute around here more than enough. I really do not care to if you feel I need to earn some respect. I have more than enough respect that I have earned, so if I do not have it in your eyes or mind I could give a flying fuck. I can and do admit when I am wrong. I also do not carry myself as to know everything about running paysites or anything else. I can understand humility and I would never be making wide sweeping accusations on why something others are doing is completely wrong and un needed. Specially if I was still very new at the process itself. Something maybe you should take note with.

Now feel free to carry on. Explain to everyone that exclusive is over rated, that members just want porn and lots of it every day, and the several other ever so repeated arguments you like to have on here.

[OG LennyT]

Originally Posted by charlie g

These guys think their shit doesn't stink. I do not add sponsors that are clients of ccbill because of the nazi tactics these fuckers use.

outsourced idiot

[Paul Markham]

Thank you ASM for your contribution.

[Bossman]

Originally Posted by pigman

Whats the most common reasons for chargebacks?

Each site/product is different - however from experience, then I would say normal paysites have these 3 (in no particular order):

Fraudulent transactions
Transactions not recognized
Cancelled recurring transactions

Also Mastercard usual have more chagebacks per chargebacker, than VISA. Ex. if a cardholder does 3+ chargebacks (ex. 3 * monthly recurring), then its most likely a MC in his wallet.

Now here is how to keep chargeback % low:

- custormer service
- deliver what you promise
- easy way to cancel
- recognizable name on cc statement with contact details

Its key to have the custormer contact you, before banks, MC or VISA.