jimb

Here, I have cut/pasted all the documenation you need from the Cpanel.net site.

If you only have cpanel access:
-------------------------------

Generating a full backup

Overview

A full backup will backup all files needed to restore your account if it is corrupted, deleted, or moved to another server. Generating a full backup and saving it to a remote location can be a very safe move in case of problems with your account.






Steps

1 To access the Backup Menu, click on the icon above the words Backup on the main screen of your cPanel interface.

2 Click on Generate/Download a Full Backup

3 Select the destination you wish to save the backup to from the drop box next to Backup Destination:

4 Enter your email address in the field next to Email Address:. An email will be sent to this address when the backup is completed.

5 If you are backing up to a remote server, place the server's name, your username, and your password on that server in the appropriate fields.

6 Click on Generate Backup to start the backup process.

--------------------------
If you have WHM Access:
--------------------------

Steps

1 To access the Backup Menu, click on Backup, on the main screen of your WebHost Manager interface.

2 Click on Configure Backup.

3 Click on the radio button next to the following items to enable or disable the specified functionality:

*

Backup Status - Turns the automatic backup function on or off. The Restore Only radio button allows site restoration from old backups to occur, but does not create new backups.
*

Backup Interval - Specify the interval used by the backup process.
*

Days to run backup - Click on the tick boxes of the days on which you want to run backups.
*

Remount/Unmount backup drive - Mounts and unmounts the backup drive when a backup is created. This requires a separate drive mount to operate.
*

Bail out if the backup drive cannot be mounted - Stops the backup if the drive can not be mounted. Recommended if the Remount/Unmount backup drive option is enabled.
*

Incremental Backup - Backup process only copies what has changed since the last backup. This creates a much smaller backup file, but changes are gradual and the backup files are not compressed.
*

Backup Accounts - Backup process copies all account information for your customers.
*

Backup Config Files - Includes config files in the backup process.
*

SQL Databases - Includes MySQL databases in the backup process. You can choose to backup up databases in separate accounts, the master MySQL directory, or both.
*

Backup Raw Access Logs - Includes the Apache raw access logs in the backup.
*

Backup Type - Select what type of backup you need.
*

FTP Backup Host - Enter the domain name of the FTP backup host (only required if Remote FTP Server is enabled).
*

FTP Backup User - Enter the user name to use on the FTP backup host (only required if Remote FTP Server is enabled).
*

FTP Backup Pass - Enter the password to use on the FTP backup host (only required if Remote FTP Server is enabled).
*

Backup Destination - Enter the location of backups in the available field. This should be a dir/NFS/coda mount with at least twice the space of all your /home* partitions.

WARNING: Do not set this to your /home directory.

4 Click on Save.

---------------------------
To Use Restore with Cpanel:
---------------------------

Overview

You can use the Backup Menu to restore a Home, MySQL, filter, or alias backup. To do this, you must have that backup on the computer that you are accessing cPanel from.




Steps

1 To access the Backup Menu, click on the icon above the words Backup on the main screen of your cPanel interface.

2 Click on the Choose button below the backup type you wish to restore.

3 Once you have selected the file you wish to restore, click on Upload

--------------------------
To Use Restore With WHM:
--------------------------

Overview

This feature allows you to restore full backups, cPanel backups and cPanel move files. You can use this feature to restore a single account that has been backed up, or a cpmove file from another server that has been transferred to your server.



The files will need to be in the following form(s): cpmove-user.tar.gz, user.tar.gz, or backup-date_time_user.tar.gz






Steps

1 To access the Backup Menu, click on Backup, on the main screen of your WebHost Manager interface.

2 Click on Restore a full Backup / cpmove file.

3 Type the username of the account you wish to restore in the blank field next to Enter the username for the account you wish to restore:

4 Click Restore.


----------


Jim

fr0gman

JIm you are 100% right. We worked on this for a long time, but the problem did not present until AFTER DWHS moved me to a different server other than the one they originally promised me and then when you strip a site down to the bare minimum and it still causes load issues ON THAT SERVER what is there left to do?

Please bear in mind that these sites are currently running without issue on the new host.

DWHS oversold their servers then moved me to something other than what I bought from them then tried to blame their shortcoming on me.

I have used them off and on for years and with the exception of them having a HDD fail and losing some sites I never had a problem. Actually I really like Charles and I am not blaming him directly for this. I understand that he is simply hired help, but come-the-fuck-on guys. DWHS has server problems plain and simple.

__________________
"Because the World Wide Web is all about two things: horrifyingly stupid psychodrama, and naked chicks."

jimb

Fr0gman, I understand fully what your saying and all I am saying is that let this be a lesson for the future. Hosting companies are always changing each and every day. If a support rep tells you, "you are using too many resources" then it should be an indication that action is needed on your end. Just because your account was working perfectly before and now it is all the sudden causing problems doesnt give an excuse to ignore the support rep. If you feel you are getting cheated somehow by a hosting company forcing you to upgrade, just move your stuff to another host.

You live an learn

Jim

chaze

But that's what are are doing now.

I already said several times he needs a full dedicated and I would be happy to give him a discount since it wouldn't use much bandwidth and could move him seamlessly.

This is after over a month of working with him to try and resolve the issue. I have said several times that we cannot host websites on shared server that overload the servers so often and at such high levels.

All he needs to do is find another cpanel host and with the ftp username and password they can transfer the sites and databases.

This not a dedicated server or we could tar everything up. Being shared all that can be done is the back up option in cpanel which he has access to. Or like I said find another host using cpanel.

We are more then willing to help in anyway, I know it's a pain to move hosts.

Not sure why I'm arguing with you, I wouldn't say such non-since about your company non knowing the details.

fr0gman

That is all very nice but DWHS does not allow this "feature on their WHM.



If you see it please let me know.

__________________
"Because the World Wide Web is all about two things: horrifyingly stupid psychodrama, and naked chicks."

jimb

Chaze, you could easily have given him the same documentation I pasted above on how to do a full tarball of his sites through either Cpanel or WHM. You can also do it yourself through the root WHM (tarball backup) or even through command line.

Here is the documentation on WHM Backups:
http://www.cpanel.net/docs/whm/ (look under Backup Tab)

Here is the documenation on Cpanel Backups:
http://www.cpanel.net/docs/cpanel/ (look under Backup Tab)

Jim

fr0gman

And I told you that in order to do that the new host will charge $460.00. I even asked that you pick up the cost since I sent you 11 new accounts and you quoted me "policy".

You cannot make me believe that you cannot tar the files. Do you have command line access?

I am beginning to wonder if you guys own a single server of if you are simply reselling space.

I will say this publicly one last time: Charles, please either provide me with a tar ball of my sites and SQL so that I can move to a different host or pay that host to migrate the sites since your servers will not support the sites that all others seem to process easily.

Now, if you refuse AGAIN that is up to you.

In my opinion this could be very simply solved. Am I really asking that much? Just do what you would do if I had taken your advice and moved to a dedicated server... move the files.

__________________
"Because the World Wide Web is all about two things: horrifyingly stupid psychodrama, and naked chicks."

chaze

I want to help, how about downloading the back up from your cpanel (whm) and restoring those.

Only dedicated servers have the ability to move entire servers so we have to get past that.

JD

well fuck me.. I've got 2 accounts there totaling up to about 100 bucks.. I'll be looking for more hosting tomorrow...bye DWHS

fr0gman you should have told me about this shit a few days ago lmao I just rebilled :X

chaze

We would have root access.

jimb

Okay then I your best bet is going to be to ask them to turn that feature on...sorry I have never dealt with DWHS before, just trying to help the best way I can.

Jim

baddog

sounds fair

fr0gman

I just want the sites moved. I don't really care how we do it. I just can't believe that if HostGator can move them without issue other than wanting $460.00 that DWHS is somehow hobbled.

In any case let's come up with a plan to get them move so that we can all move on with our lives.

__________________
"Because the World Wide Web is all about two things: horrifyingly stupid psychodrama, and naked chicks."

chaze

Why, what do you see wrong here?

If we are doing something wrong we need to know.

jimb

Chaze, double check that. If you enable Backups for resellers they should be able to seemlessly backup/restore through the reseller version of WHM.

Jim

chaze

Agreed, I will get with Daniel maybe something is overlooked.

Also We would never charge to migrate a customer to us maybe host gator isn't the best option.

chaze

O.k. checking now, never seen it before but maybe it's fairly new.

fr0gman

Chaze: Checking now....

__________________
"Because the World Wide Web is all about two things: horrifyingly stupid psychodrama, and naked chicks."

jimb

Worse comes to worse you can enable individual sites backup/restore feature through cpanel and you can save fr0gman the $460.00. He can then do each backup himself and then transfer it over to his new host.

Jim

chaze

This is enabled already, I think this or having the new host use the ftp information for a cpanel transfer is the best solution.

Do you have ICQ I don't see anything with the reseller back up option you mentioned.

fr0gman

Charles,this is the thing that you have been unable to see from the beginning... wen your server will not run files that will run on other servers you HAVE A PROBLEM.

What you did wrong was to tell me that the problem was with my stuff and not even look at yours. Remember telling me, "These severs run a lot f sites that work just fine?"

Right up to this point I though that you guys were great, but ignoring the issue, blaming a customer, shutting down sites with no problems and refusing to help unless someone unleashes the Lama is all very WRONG.

__________________
"Because the World Wide Web is all about two things: horrifyingly stupid psychodrama, and naked chicks."

jimb

Your best bet is going to have him run individual site backups if the WHM Reseller Backup isnt working. It will take probably 3-4 hours for 100 accounts (depending on the size of the accounts) but thats better than spending $460.00 to get another hosting company to do it.

I am still researching on cpanel.net now as to the WHM Reseller Backup. I know it can be done. You will have to grant this user special rights through WHM Reseller Account List of Features. Once that is done, Check this out: http://www.cpanel.net/docs/whm/Configure_Backup.htm

Also, my ICQ: 333-300-283

Jim

chaze

I have been doing this for over 5 years now and DWHS hosts over 60k domains. We are not against you and we want to help but you have to be willing to learn a little. there is over 100 other sites on this server running fine and we can due simple benchmark tests on the server to see if it's running well. Also our techs can access what the domains are doing to cause the load.

Think about it, why would we want to lose business.

JD

I purchased DWHS hosting for the same reason fr0gman did. He recommended DWHS to me so I grabbed the 64.99 plan and the later added on another 34.99 plan to separate the sites up.

All of the sites are blogs and I plan on growing very quickly and it's painfully obvious that blogs + DWHS = pain in the ass

Oh and also, I'm sorry but it's bro's before ho's and imo hosting companies/affiliate programs are the ho's.

chaze

I have a idea, hold on....

chaze

Thanks for the explanation, it's cool. These auto updating blogs are a pain in the ass.

chaze

Can you ask the hosting company you are moving to If they can do a root cpanel transfer for you. I'm thinking I can migrate you to a full dedicated and then they can grab your accounts with root access.

V_RocKs

OK!! Here I have to agree with you.

I remember when I was a newb to this whole thing and I read countless offers for unlimited and I always got canned or out-right scammed because they couldn't offer me what they advertised...

I fought for about 2 months on this issue and did a lot of it here... You can search GFY...

And the end result was dedicated hosting... I became an expert in about 3 months on who has the best BW deals, IP deals, etc...

So I would suggest you whois a lot of people who are successful and follow their lead to dedicated boxes...

Seriously... 112 domains on virtual hosting?

I now own over 1000 domains and I'd never put them on virtual hosting.. shit, just setting that up would be a disaster waiting to happen!

rounders

that sucks to hear man.

__________________
ICQ#: 153923840

jimb

Be careful, HostGator uses the exact same wording with all their Unlimited Claims. On pretty much all their plans they state the same thing: Unlimited Domains, Unlimited SQL datbases, etc.

Violations of the Terms of Service will waive the refund policy.

7.) Resource Usage
User may not:
a) Use 25% or more of system resources for longer then 90 seconds. There are numerous activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP, etc.
b) Run any type of interactive real-time chat applications that require server resources. Remotely-hosted services are fully allowed.
c) Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.
d) Run any software that interfaces with an IRC (Internet Relay Chat) network.
e) Run any bit torrent application, tracker, or client.
f) Participate in any file-sharing/peer-to-peer activities
g) Run any gaming servers such as counter-strike, half-life, battlefield1492, etc
h) Run cron entries with intervals of less than 15 minutes

Just remember, "Fool me once, shame on you. Foll me twice, shame on me"

Jim

Jace

not really if the server is equipped for it

I run over 400 blogs (all auto updating through cron at the same time every day) on my one single server, the load is never red level and the memory usage is always under 40% with no swap used

baddog

Damn, those are pretty strict. Vacation pictures are about it. . . . . just no videos from the trip.

jimb

yup, thats about right.

Also, running blogs that have auto posting have sometimes been considered "stand alone, unattended server-side processes"

I believe that is against their TOS:

c) Run stand-alone, unattended server-side processes at any point in time on the server.

Also it looks like you can techincally only run 1 cron job every 15 minutes. Well if you have 100 blogs running only 1 cron job a day, thats 100 cron jobs total daily. 60/15 = 4 x 24 = 96 cron jobs at most per day if you time them all perfectly. Looks like another TOS violation:

h) Run cron entries with intervals of less than 15 minutes

Oh yeah and just be aware that if they don't shut you off immediately they can at any point. Since you are "techincally" in violation of their TOS in 2 seperate areas.

Jim

sandman!

after bouncing thru a few hosts he will figure it out like all newbies

__________________
Need WebHosting ? Email me for some great deals [email protected]

jimb

yup, like I said before. You live and learn

Jim

fr0gman

Update:

I am in negotiations right now with a host that is willing to supply a dedicated box for this program.

"Often the wind from one door closing causes another to open."

__________________
"Because the World Wide Web is all about two things: horrifyingly stupid psychodrama, and naked chicks."

baddog

Oh, I am sure RSS2Blog or ABP would violate their terms. Was the first thing that came to mind.

jimb

yup, techincally any auto-posting extention of Wordpress, Textpattern, ABPSA, RSS2Blog, RSS2HTML, or any other blogging software would violate terms. This also includes any program that does a license check, any of the auto hard linking programs like AXSLinks, forum software like vB, etc.

Jim

Boss Traffic Jim

After all this useless reading I really wouldn't call this Hosting Drama?. This is more like some cheap ass trying to make a host look bad because he was to cheap to pay for the server power (his own dedicated) to run his sites. Then of course you always get a few hosts that have to jump in just to add their 2 cents and try to make themselves look good by siding with the customer. Oh well life goes on and my sites always rock

directfiesta

They could use Rsync ....

And a little personnal experience:

On a Xeon box ( shared ) I have one of the resellers that has a car tire client. He doesn't have a site . Server is running great till early november.. it then starts overloading on the CPU ( like 20 times the usual load ) causing lag and crashes. I myself had to wait many minutes before ssh connects if it didn't time out.

Winter tire season here starts early november.

After investigating ( and thinking first hat it was a client upgrading too many Awstats at the same time ), I realized that the server was affected always around the same time ( 16:00 ). It so happens that the client had over 500 retail stores checking inventory and placing orders thru his mysql database on my box. The warehouse was checking and printing orders every 5 seconds, and at 16:00 was rebuilding the whole database ( from scratch ).
After talking to him, I told him he needed a ded box, and that it would also crash unless it was really upgraded.
He took that account to another mainstream well know host for 4.00/month. 3 days later, he is kicked out and calls me ... I set him up on a ded (2 xeon 3.0 ghz / 8 megs memory ) .. and it is running fine.

This unlimited shit from hosting companies at a low end price ( read Dreahost, Sevrage and so on ..) is a sucker catch ...
Even on a normal host, if you have 500 gigsa month, it is exoected that that bw will be used OVER the month, not on one single day ...

Anyway good luck to all ....

__________________
I know that Asspimple is stoopid ... As he says, it is a FACT !

But I can't figure out how he can breathe or type , at the same time ....

ToplistBlog_Com

In a hosting drama was reading in a catagories

SmokeyTheBear

ok time to chime in.. I have had my beefs with chaze from dwhs in the past so i didnt want to throw my 2 cents in until we got to hear his side of the story...

In all fairness to dwhs and chaze , he(chaze ) does seem willing to help now..

In all fairness to fr0gman , you should have made it easier for him to move when he asked...

What this boils down to is server load.. nobody expects a host to host a site they arent capable of running. doesnt matter if its 1 site wth 1 fucked up script... or 10000 sites with fucked up shit.. but you also must not overlook your own setup... This isnt the first time i have heard this story about dwhs and also that the customer had no problems whasoever after switching to a new host..

p.s. you should be able to add ability to mass transfer accounts in whm

__________________
hatisblack at yahoo.com

split_joel

Chaze I am not attacking you or the host. I am saying that before you moved him there was no issue. Further more although now your whilling to work with him before you were not. I mean no offence but honestly the customer is always right. No matter how much of a pain they may be or how much trouble they cause, you do what you can to help, and if you can not handle them and they cant afford a dedicated server or do not want one you should move them somewhere else for free.

__________________
E-mail marketing - Automation Scripting - IP Space
AIM: splitjoelp ICQ: 254759453 skype - splitjoelp 702-941-6465

chaze

Your still wrong in several points, I was always willing to work with him, I have bent over backwards for over a month on this. I told him weeks ago he needed to upgrade or leave. I just told him the other day that he has a time frame now.

Talking bad about other hosts is not going to get you more business and only make you look worse in the long run. Joel, You really need to learn some integrity.

chaze

Agreed, I also think there is way to decide how much data the scripts imports. So if it's importing too much data you can simmer it down. But I can't say for sure.

Jace

you are totally right....one thing I always forget is that when I started doing this particular work I am doing with the blogs and such I had to make some pretty serious tweaks to apache to keep the load down, it took me about a month of trial and error testing...so, with a virtual account you all probably can't make the same tweaks because it would affect everyone differently

I would NEVER trust my blog business on a virtual box, dedicated is the ONLY way to go....in fact, I don't even like managed, I have everything I do so down to a science that I just go in to each box and set it up like the last one and I am never down, ever.

fr0gman, I have heard lots of good things about you, and I know what you do for your business, a buddy of mine is working with you....what in god's name are you doing putting what you do in the hands of a virtual account? dedicated boxes are CHEAP for the type of stuff we do man

Jace

also, one thing I think everyone should really invest the money in is a good rss feed program like autoblogger pro or rsstoblog

instead of having 400 blogs all running feedwordpress and individually running crons for each blog, you have one control panel that pushes out to each blog...MUCH better on server load

jimb

No they cant, they are a virtual WHM reseller client on a Shared WHM server. You cant rsync individual accounts when using WHM. You can howerver tarball them and then send that tarball over ftp to another host.

I agree. I also don't understand people who are doing "mission critical" (in their minds atleast) hosting on a $10/month virtual account. If your website is your life, why would you only be paying $10/mo for your hosting? It just doesnt make sense to me.

Cpanel makes it very easy to do an individual site backup/restore. That feature was in fact turned on and to 99% of the $10/mo hosting companies out there, that is your solution. Remember, we arent talking fully managed solution here. We are talking low end virtual hosting.


Joel, your telling me you never once had a client who you used too many resources however let him go because the server was not full yet? As the server begins to fill up or as other client's sites on the same server became more active everyone must share at that point. A majority of hosting companies will let people do what they wish until the shared server becomes full, then they will begin to cut down people. Also I agree with you that the customer is always right, however most customers have no clue about server resources or even how to run a server (especially if they are buying a virtual account for $9.99/month) Therefore, those people really need to listen to their support reps when they say upgrades are needed. If they cannot afford to upgrade then its their problem and they will just be bouncing around day after day to a new hosting company. Plus DWHS gave the customer access to use individual CPanel backup system. That is what any other hosting company would have done.

Jim

Cash

drama indeed ...

__________________
$9.95/month for 15000 GB bandwidth monthly, unlimited (sub)domains and MySQL5, PHP4/5, 500 GB disk storage! ; use any of these invitation codes: 216263692101; 408636009193; 846090586647; my ICQ 30160426!

edgeprod

*cough* Jace, you rock *cough*