BUSINESS THREAD: PasswordbyPhone vs GXBill

[The Ghost]

Which do you prefer as a no credit card option and why?


Pros and cons please.

[GoNe]

Originally Posted by The Ghost

Which do you prefer as a no credit card option and why?


Pros and cons please.

Hey bud, actually a mutual friend of ours and some other people recommended me to use PasswordByPhone.

PasswordByPhone provides you with a good service but I must say that I am not that pleased with some of their rates.

I did a little check up a few months ago on some countries including my own and that would be Sweden.

PasswordByPhone charges the surfer 19 SEK (2.7 USD) / minute for access to my members area and what I get out of that is 0.5 SEK (0.083 USD) / minute. 0.5 SEK / minute that is 2,6% of the amount charged to the surfer.

I know the telecom company's take out some crazy fees but I know of a few Swedish companies similar to PasswordByPhone but that is just offering there service for Swedish and sometimes to some other European countries and that gives you some much better rates.

I did some complaining to a tech over there a few months ago regarding the bad rates and he told me I could contact a rep to negotiate a better deal. I don't really remember what she offered me but I remember that I didn't think it was a good offer.

Like I said in the beginning they offer a good service I just think their rates suck. Now when writing this I am actually not sure if I am doing any profit from using PasswordByPhone after splitting the money with the affiliate and then the bandwidth seems I need to do some checking.


Regarding GXBill. I have never tried their service but I have heard they run a tight ship. I emailed one of their reps and shoot some questions at him and remember I was pleased with the answers. Somehow though it ran out in the sand and I never gave them a try.


I hope my post was to some help to you bud. If you want to ask me something more just drop me a message on icq.

[MikeB]

Hi GoNe,

For Sweden our rate is $.40USD per minute, total password rate is $2.40USD (we round up to a 6 minute call even though the call is only about 5:15 long). Your net is 17.5% of the total call paid by the consumer, not 2.6%.

Yes, the phone companies do take out a large portion of the fees. Because we use a 100% voice connection (not data), we are able to pass a larger portion of the rate to you because our chargebacks are much lower. In fact we do not pass on ANY chargebacks to our clients, so you get paid in full for every password.

If I can be of any assistance please do not hesitate to contact me.

Regards,

Mike

[GoNe]

Originally Posted by MikeB

Hi GoNe,

For Sweden our rate is $.40USD per minute, total password rate is $2.40USD (we round up to a 6 minute call even though the call is only about 5:15 long). Your net is 17.5% of the total call paid by the consumer, not 2.6%.

Yes, the phone companies do take out a large portion of the fees. Because we use a 100% voice connection (not data), we are able to pass a larger portion of the rate to you because our chargebacks are much lower. In fact we do not pass on ANY chargebacks to our clients, so you get paid in full for every password.

If I can be of any assistance please do not hesitate to contact me.

Regards,

Mike

Hey Mike,
you have listed a few different rates for all the countries on your website. I see the rates 0.40, 0.16, 0.083 and 0.033. To me your "rate page" is a bit confusing but it might just be me.

Yeah when counting on the rate of 0,40 / minute it comes to about 17% but not all PBP joins are with that rate?

Doing a chargeback on your telephone bill is pretty much a impossible thing in Sweden and in many of European countries I know anyways it's nice to see that you swallow the chargebacks even though I personally don't think you have that many for the majority of the European country at least.

Would you care to tell me a bit more in detail what the difference is between 100% voice connection and data? The Swedish phone service companies I wrote about earlier also used a voice system.

[MikeB]

Globally, we have the following access options available to our users:

- Domestic Premium
- International Premium
- World Access
- Alternative/Backup

In Sweden we have a domestic premium number available to the entire country, so we do not get any activity from Sweden on the International, Wolrd, and Alternative/Backup phone numbers. You can expect to see Sweden generate $2.40 on every call.

We keep the other phone options available as a back up. Our network is very stable, so within Sweden the non-Domestic Premium billing options do not see any action.

Regards,

Mike

[TzarJorge]

i've been using ncc, so i can't say anything about these, but i am willing to try PBP.

[Splum]

Good thread

[GoNe]

Originally Posted by MikeB

Globally, we have the following access options available to our users:

- Domestic Premium
- International Premium
- World Access
- Alternative/Backup

In Sweden we have a domestic premium number available to the entire country, so we do not get any activity from Sweden on the International, Wolrd, and Alternative/Backup phone numbers. You can expect to see Sweden generate $2.40 on every call.

We keep the other phone options available as a back up. Our network is very stable, so within Sweden the non-Domestic Premium billing options do not see any action.

Regards,

Mike

Hey Mike,
thanks for clearing it up for me with all the different rates.

Would you be able to spread some light on this question as well?
"Would you care to tell me a bit more in detail what the difference is between 100% voice connection and data? The Swedish phone service companies I wrote about earlier also used a voice system."

[MikeB]

Originally Posted by GoNe

Hey Mike,
thanks for clearing it up for me with all the different rates.

Would you be able to spread some light on this question as well?
"Would you care to tell me a bit more in detail what the difference is between 100% voice connection and data? The Swedish phone service companies I wrote about earlier also used a voice system."

A data connection is what your average dialer uses. In a data connection, the user's PC uses the phone line to communicate with the host in order to acquire content. Phone companies know that data connections have a greater chance in becoming chargebacks. As a result, dialers (data connections) get shut down by phone companies.

Voice connections have a much lower rate of chargebacks. Phone companies know this and they are much friendlier to voice connections. This is why dialers have died while Password By Phone's voice connection system continues to grow without blockages from phone companies. This is why our billing system is available all over the globe while dialers are not.

[The Ghost]

Originally Posted by TzarJorge

i've been using ncc, so i can't say anything about these, but i am willing to try PBP.

Any feedback on NCC?

[Marauder]

PbP is just fine because of it's processing geography. Most calls come from countries you won't be able to process with almost any other processing solution. We've got some stats with our PayCallNet project and you can see there where majority of calls come from. France (which is really low at credit card signups), Russia (the same thing), Egypt, Turkey, Poland and so on. Germany and UK also take quite a high positions but their rates are considerable to keep those countries in processing list. Anyway, if you use geo-ip you always can exclude countries you want to offer cc only.
Of course, you should understand you won't double your volume by just adding PbP, I'd say it is more about 2-5% (on our experience of course, depending on "shit" traffic on our sites) - but money are money, aren't them? With higher volumes it becomes considerable addition and it is "clean" payout with processing fees excluded.
And, that is not the least, we never got any payout issue with PbP for all the time we use their service. No one fucking time ever.
And one more thing about support. Marc is the really helpful man (and he seems to live in his ICQ - does he ever sleep?) - I thought he will tell me gfy long time ago with all those requests I constantly make No chance. So PbP is definitely worth to try. I'm happy with their services as much as it is possible at all.

We are looking for additional backup solutions, though. That would complement PbP perfectly if non-paying countries customers would be able to take longer memberships. So if you get ones - advice please.

[Yo Adrian]

I tried both companies and have found that we make much more through password by phone. I like how they're setup and the multi translations have increased our international revenue. We're currently in the process of setting up international versions of our sites which I'm looking forward to launching. Marc & Jose have been very helpful in every aspect of this project!

[emjay]

Originally Posted by Yo Adrian

I tried both companies and have found that we make much more through password by phone. I like how they're setup and the multi translations have increased our international revenue. We're currently in the process of setting up international versions of our sites which I'm looking forward to launching. Marc & Jose have been very helpful in every aspect of this project!

Thanks Adrian, your content and our billing make a great combination Looking forward to help take your brands global and make more money in the process

[emjay]

Originally Posted by Yo Adrian

I tried both companies and have found that we make much more through password by phone. I like how they're setup and the multi translations have increased our international revenue. We're currently in the process of setting up international versions of our sites which I'm looking forward to launching. Marc & Jose have been very helpful in every aspect of this project!

Thanks Adrian, your content and our billing make a great combination Looking forward to help take your brands global and make more money in the process

[The Ghost]

Bump for a business thread.

[HollywoodChris]

I don't usually get involved in these things, or favor anyone, I am just stating the facts. I wrote a quick testimonial for GXBill because they simply made me more money. I tested both systems in a controlled environment.
I dont really know why GXBIll did better, all I know is that they did.
Passwordbyphone is a lot "louder" and is all over the boards etc, but results are what matters to me and GXBill beat them outright.

[The Ghost]

Originally Posted by HollywoodChris

I don't usually get involved in these things, or favor anyone, I am just stating the facts. I wrote a quick testimonial for GXBill because they simply made me more money. I tested both systems in a controlled environment.
I dont really know why GXBIll did better, all I know is that they did.
Passwordbyphone is a lot "louder" and is all over the boards etc, but results are what matters to me and GXBill beat them outright.

Thanks for the input

[Rosie]

We've been using GXBill for a few weeks and so far I'm impressed (as a woman, I'm not easily pleased LOL). We tried to sign up ages ago for PbP but never got a response to our requests for help setting up, I'm sure the mails just slipped into the interwebs void somehow.

On the other hand, my rep Sam from GXBill got me set up within a couple of hours and took care of all the techie stuff that I'm too dumb to understand. He's always on hand on ICQ to answer questions and just chew the fat sometimes LOL

So far we're mopping up a few sales weekly on the phone billing, with the UK being statistically our highest income. Pretty impressed and recommend them.

[ManuelX]

Hi, we offer the best package in voice billing and SMS, in one program at very competitive rates, fully customizable by customer, you can see comparison versus other voice billing systems at our site

[wiggitywack]

Tell that to the thousands of people your company scammed in the UK who used to phone the helpline crying because they couldn't feed their kids, due to a £1000 phone bill.


14 February 2007
Content and/or promotion provided by N/A
Service provider responsible for compliance under the Code of Practice Global Access
Service provider location Andorra
Telephone network(s) Eckoh Tchnologies
Service type Internet dialler
Cost £1.50 per minute
Number of complaints 2300
Source of complaint Public
Complaint from Nationwide
Fine £40,000
Sanction 12-month bar on service
Formal reprimand
Refund all complainants

[Due]

Originally Posted by wiggitywack

Tell that to the thousands of people your company scammed in the UK who used to phone the helpline crying because they couldn't feed their kids, due to a £1000 phone bill.


14 February 2007
Content and/or promotion provided by N/A
Service provider responsible for compliance under the Code of Practice Global Access
Service provider location Andorra
Telephone network(s) Eckoh Tchnologies
Service type Internet dialler
Cost £1.50 per minute
Number of complaints 2300
Source of complaint Public
Complaint from Nationwide
Fine £40,000
Sanction 12-month bar on service
Formal reprimand
Refund all complainants

Good find there.
Let me point out a few things on that.
The 2300 complaints, was 0.5% of the traffic for the period in question, way below what most people have in chargebacks with their merchant accounts. The amount of complaints is simply due to the volumes of the calls
We paid the fine, we refunded all that complained even though they knowingly used the service
There was no 1000 phonebill to ANYONE. We run strict fraud control, and people could not spend more than £50 per month. Always had no question asked refund, and never deducted refund, chargebacks or anything from our webmasters
We have at this point still about £300K that is unpaid from the traffic back then, that traffic WAS PAID ALREADY TO ALL WEBMASTERS AND RESELLERS
We never skipped a single payment, everybody get paid weekly regardless if we get paid or not, we have been running this way since day one and we have no intentions of changing it. We value our resellers and webmasters, when they expect a payment, they should get it, meaning we take the entire financial risk when someone decide to put their traffic into our system.
How often do you pay your clients?

[emjay]

Originally Posted by Due

How often do you pay your clients?

1st and 16th of each month, even on Sundays :-)

[flashfire]

I'm gonna say passwordbyphone because their support is awesome although I have never used the other guys so they might be equally good but it would probably be impossible to be any better

[ManuelX]

Originally Posted by emjay

1st and 16th of each month, even on Sundays :-)

We pay weekly, on Mondays, every week

[solonline]

We tested both systems ages back and went for GXbill. Bottom line is we generate more revenue through them. I have nothing bad to say about the companys mentioned in this thread, suppose its just what works for you.
GXbill also easy to install and easy for the end user to use. Plus GX support is really good. Fast replys to emails or instant on ICQ .
My 10 cents

-------------
www.SpankBuxx.com

[emjay]

Remember folks, a surfer from UK pays £1.50/Min., irrespective of which processor you choose to work with. But the outpayments vary considerably:

[seeandsee]

nice rates

[emjay]

Originally Posted by seeandsee

nice rates

We do not dictate how much the callers pay - rather, the phone companies with whom we have interconnect agreements do.

Now that we offer per minute billing also (whereby access is granted to your content immediately for the time that the surfer calls), a like-for-like comparison is both easier and fairer...

[Shap]

I didn't even read this thread. All I have to say is HANDS DOWN GXBILL

[Shap]

I've pushed both considerably and gxbill is way way better.

[emjay]

Originally Posted by Shap

I've pushed both considerably and gxbill is way way better.

Indeed, you probably made more money back then since the per minute billing mechanism works better in association with great content, which you have, in abundance lol We did not offer per-minute billing then, but we do now.

[SCORE Ralph]

Originally Posted by Shap

I've pushed both considerably and gxbill is way way better.

^^ what he said.