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Welcome to the GoFuckYourself.com - Adult Webmaster Forum forums. You are currently viewing our boards as a guest which gives you limited access to view most discussions and access our other features. By joining our free community you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. Registration is fast, simple and absolutely free so please, join our community today! If you have any problems with the registration process or your account login, please contact us. |
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| Discuss what's fucking going on, and which programs are best and worst. One-time "program" announcements from "established" webmasters are allowed. |
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04-22-2008, 01:58 PM
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#1 |
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North Coast Pimp
Join Date: Dec 2005
Location: 304-534-757
Posts: 9,395
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Our first unhappy customer! My side of the story inside >>>> Dramas!
So this guy needs four flash peices done fast...
He only has a hundred bucks though, I figured what the heck, I will help the guy out.... So first thing that happens is he give me bad directions... Leave very important details out... So the first designs he recieves are not correct... So I say no problem, I will take the loss and have it done all over again to your new directions... Well I delivered all the files and everything is done they way he asked... He still is not happy! There is a quality issue now... But he never said they need to be top quality, he said they needed to be cheap and fast... If he would have said he needed them top quality then I would have charged him five times what he was charged! Anyway, that is my side of the story... I won't issue a refund and I will not do the work over unless he pays what it is worth! What would you do in this situation? |
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04-22-2008, 02:01 PM
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#2 |
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It's coming look busy
Join Date: Mar 2001
Location: "Ph'nglui mglw'nafh Cthulhu R'lyeh wgah'nagl fhtagn".
Posts: 35,299
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If you can not do a quality job at the lowest price you offer, you should not be offering such prices. Period end of story.
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04-22-2008, 02:02 PM
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#3 |
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Purveyor, Fine Asian Porn
Industry Role:
Join Date: Jul 2004
Location: San Francisco Bay Area
Posts: 38,323
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Well, that didn't take long.
 Post a sample of the work, or a link to it... ADG |
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04-22-2008, 02:03 PM
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#4 | |
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Let's do some business!
Industry Role:
Join Date: Sep 2004
Location: Austin, TX
Posts: 31,328
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Quote:
I would pay the guy back and be happy that my lesson only cost me $100.
__________________
Vacares - Web Hosting, Domains, O365, Security & More - Paxum and BTC Accepted Windows VPS now available Great for TSS, Nifty Stats, remote work, virtual assistants, etc. Click here for more details. |
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04-22-2008, 02:04 PM
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#5 |
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Confirmed User
Join Date: May 2004
Location: Mom's basement
Posts: 4,754
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Speed - Quality - Cheap
Pick two. |
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04-22-2008, 02:05 PM
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#6 | |
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It's coming look busy
Join Date: Mar 2001
Location: "Ph'nglui mglw'nafh Cthulhu R'lyeh wgah'nagl fhtagn".
Posts: 35,299
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Quote:
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04-22-2008, 02:05 PM
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#7 | |
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Confirmed User
Join Date: May 2004
Location: Mom's basement
Posts: 4,754
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Quote:
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04-22-2008, 02:05 PM
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#8 | |
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North Coast Pimp
Join Date: Dec 2005
Location: 304-534-757
Posts: 9,395
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Quote:
He got a hundred dollars in work, that is it, nothing more, nothing less! He expected five hundred dollars worth of work though! |
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04-22-2008, 02:07 PM
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#9 | |
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North Coast Pimp
Join Date: Dec 2005
Location: 304-534-757
Posts: 9,395
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Quote:
Like a dumb ass I gave him the deal... The job cost me more to have done then I was paid after having it done a second time... |
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04-22-2008, 02:07 PM
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#10 | |
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Let's do some business!
Industry Role:
Join Date: Sep 2004
Location: Austin, TX
Posts: 31,328
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Quote:
Balance is a different issue.
__________________
Vacares - Web Hosting, Domains, O365, Security & More - Paxum and BTC Accepted Windows VPS now available Great for TSS, Nifty Stats, remote work, virtual assistants, etc. Click here for more details. |
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04-22-2008, 02:09 PM
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#11 | |
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Confirmed User
Join Date: Dec 2002
Posts: 2,057
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Quote:
 
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[email protected] |
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04-22-2008, 02:09 PM
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#12 |
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Registered User
Join Date: Feb 2008
Location: Mona = "female monkey" in Spanish
Posts: 1,940
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I say to heck with him...It's a lot easier to ask forgiveness than permission, e.g. It's a lot easier to try to get you to give him better quality after you've already done some work...
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04-22-2008, 02:09 PM
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#13 | |
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North Coast Pimp
Join Date: Dec 2005
Location: 304-534-757
Posts: 9,395
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Quote:
I do that then everyone else think they can step on me the same way and get free desgin... Fuck that! |
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04-22-2008, 02:10 PM
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#14 |
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Affiliate
Join Date: Jul 2004
Posts: 28,735
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he sounds like a cheap sucker.. make him pay more!
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M&A Queen |
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04-22-2008, 02:14 PM
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#15 | |
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It's coming look busy
Join Date: Mar 2001
Location: "Ph'nglui mglw'nafh Cthulhu R'lyeh wgah'nagl fhtagn".
Posts: 35,299
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Quote:
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04-22-2008, 02:15 PM
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#16 |
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Confirmed User
Industry Role:
Join Date: May 2002
Location: Toronto
Posts: 8,475
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Personally I think it's your fault. You should always do good quality work, no matter what the budget. There should be no quality vs price factor, you should just do the best job you can and charge people accordingly. I think the problem is not charging enough for the contract you took on, and letting the customer "work you" too much to settle. This left you with a shitty job to do, for shitty money, and in turn you half-assed it because you were unhappy with the deal that you made.
Anyways now that you're in this position, I would try to work out an agreement that leaves both of you satisfied. |
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04-22-2008, 02:16 PM
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#17 | |
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North Coast Pimp
Join Date: Dec 2005
Location: 304-534-757
Posts: 9,395
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Quote:
I do not have it posted anywhere that I offer a money back garrentee, I do not have it posted anywhere that I give refunds... I have never had one client that was not happy untill right now, I am not about to bend over and let this guy have the designs for free.... I have a great rep around here for being honest and never ripping anyone off, but I also will not let anyone rip me off and that is what I would feel I was doing if I give this guy back him money.... By not refunding him I am not ripping him off in any way... He has been delivered the full designs and files... |
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04-22-2008, 02:21 PM
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#18 | |
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North Coast Pimp
Join Date: Dec 2005
Location: 304-534-757
Posts: 9,395
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Quote:
It was agreed he would get what he paid for! And that is what he got.. The four .fla files he recieved are worth more then the 100 bucks he spent... He can take them files to the next designer and he can have them tweeked to his specs... Or he could pay us to do it... But this guy has done nothing but curse me and talk down to me about this situation.. |
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04-22-2008, 02:23 PM
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#19 | |
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North Coast Pimp
Join Date: Dec 2005
Location: 304-534-757
Posts: 9,395
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Quote:
My fault for being a nice guy and working inside of his budget... I have done it many times in the past and never had a problem, it will really suck for everyone else if I let this one person keep me from doing so in the future... I tried to work something out with him that would make both of us happy, but he would not speak to me like a person to do that..  |
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04-22-2008, 02:26 PM
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#20 | |
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Confirmed User
Industry Role:
Join Date: May 2002
Location: Toronto
Posts: 8,475
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Quote:
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04-22-2008, 02:27 PM
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#21 |
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Confirmed User
Join Date: Jun 2002
Location: Detroit
Posts: 642
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I would say we give him his money back or fix it if he was a reasonable person but he was unreasonable right from the start. first he gave us bad info on what he wanted we should have charged him for that but we were nice enough to go ahead and redo even though it was his mistake the first time. So we finished the job delivered the files to the specs he wanted then he again said he wanted it done differently (things he did not ask for or specify) again for free. That is not how business works sorry I do not see where we owe him anything else or where he has any right to say anything bad about us unless he is broke and thinks that this bs drama will push us to refund him money so he can save his $100 and get free design work. Am I wrong?
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Sell a man a fish, he eats for a day, teach a man how to fish, you ruin a wonderful business opportunity. -Karl Marx |
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04-22-2008, 02:28 PM
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#22 | |
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making it rain
Industry Role:
Join Date: Oct 2003
Location: seattle
Posts: 22,113
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Quote:
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04-22-2008, 02:29 PM
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#23 |
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Troll Patrol
Industry Role:
Join Date: Aug 2002
Location: Local Socal
Posts: 15,214
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Can't expect much for $100
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04-22-2008, 02:29 PM
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#24 |
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So Fucking What
Industry Role:
Join Date: Jan 2004
Location: Whore Island
Posts: 14,445
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Reminds me of dealing with Realtors for my mainstream work
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04-22-2008, 02:31 PM
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#25 |
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Confirmed User
Join Date: Dec 2003
Location: 1123,6536,5231
Posts: 3,397
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A $100 lesson learned. Myself, I'd refund it and never EVER do anything for him again. Problem solved.
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04-22-2008, 02:31 PM
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#26 |
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Too lazy to set a custom title
Industry Role:
Join Date: May 2001
Location: My network is hosted at TECHIEMEDIA.net ...Wait, you meant where am *I* located at? Oh... okay, I'm in Winnipeg, Canada. Oops. :)
Posts: 51,460
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In this day and age it's more important than ever to prep each client fully in every detail of the job and the agreement, covering every contingency you can think of. Because sure as shit if you don't someone will try to pull something on you and cry foul where there is none.
It's a hassle when it's only over $100 bucks, but taking the time to prep even the smallest client is always worth it. Having ongoing headaches from one over something like this... isn't.
__________________
Promote Wildmatch, ImLive, Sexier.com, and more!!  ALWAYS THE HIGHEST PAYOUTS: Big Bux/ImLive SIGNUP ON NOW!!!  Put some PUSSYCA$H in your pocket. ICQ me at: 31024634 |
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04-22-2008, 02:32 PM
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#27 | |
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lurker
Industry Role:
Join Date: Aug 2002
Location: atlanta
Posts: 57,021
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04-22-2008, 02:33 PM
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#28 |
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The Dupre Pimp
Join Date: Feb 2008
Location: Koh Samui
Posts: 6,677
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You are an idiot and just proofed it again by creating such a thread. You should have refunded those "only hundred bucks" right away and would have saved your company a lot of drama! Now everyone remembers your company name with a bad story.. so in the longrun you will loose a way more money now. Congrats
Cliffs: Affordablesitedesign sucks
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Read TOS for signature rules |
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04-22-2008, 02:35 PM
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#29 |
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Confirmed User
Join Date: Mar 2007
Location: Toronto
Posts: 2,867
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You get what you pay for, JC is a pretty honest guy when it comes to his work & I'm sure he didn't go into the deal with intentions to make the guy pissed off. $100 job is a $100 job you take it or leave it if you're already getting a deal.
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ICQ: 405 009 573 |
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04-22-2008, 02:38 PM
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#30 | |
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North Coast Pimp
Join Date: Dec 2005
Location: 304-534-757
Posts: 9,395
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Quote:
I am not a designer myself, I have three on staff... Not hurting for work either, I just was in a good mood and figure I would give him a good deal... |
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04-22-2008, 02:42 PM
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#31 |
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So Fucking Banned
Industry Role:
Join Date: Apr 2001
Location: the beach, SoCal
Posts: 107,089
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Pretty sure I have addressed this issue with you before. If not, here goes: Why bother offering crap work at reduced prices? Only offer quality and then you won't be dealing with the drama.
I will never understand businesses that use shortcuts. As I recently wrote in a piece, do you want to deal with the type of customer that shops at Nordstrom's or Walmart? |
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04-22-2008, 02:45 PM
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#32 | |
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North Coast Pimp
Join Date: Dec 2005
Location: 304-534-757
Posts: 9,395
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Quote:
It was clear he would get a hundred dollar job... He is the one that needed it done on a budget... We did the work twice... The design of the page the flash goes on is not of high quality, the flash we gave him fits nicely with the design itself...!!! |
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04-22-2008, 02:45 PM
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#33 | |
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Confirmed User
Join Date: Dec 2003
Location: 1123,6536,5231
Posts: 3,397
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Quote:
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04-22-2008, 02:46 PM
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#34 | |
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Confirmed User
Join Date: Dec 2006
Posts: 517
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Quote:
"I have three on staff" - bullshit |
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04-22-2008, 02:47 PM
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#35 | |
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North Coast Pimp
Join Date: Dec 2005
Location: 304-534-757
Posts: 9,395
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Quote:
Four animations, with the .fla so they can be edited in the future... That is a steal...! There is no reason this guy should not be happy...! |
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04-22-2008, 02:49 PM
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#36 | |
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So Fucking Banned
Industry Role:
Join Date: Apr 2001
Location: the beach, SoCal
Posts: 107,089
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Quote:
I will gladly send the Walmart people to Walmart. There are great deals there . . . if you can handle the lead poisoning. ;) |
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04-22-2008, 02:53 PM
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#37 | |
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North Coast Pimp
Join Date: Dec 2005
Location: 304-534-757
Posts: 9,395
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Quote:
BTW, here is some work we just did for a client that paid what was asked, didn't try to cheap us and is more then happy.. http://www.affordablesitedesign.com/...com/index.html http://www.affordablesitedesign.com/...free-chat.html http://www.affordablesitedesign.com/...hat-large.html http://www.affordablesitedesign.com/...om/loader.html http://www.affordablesitedesign.com/...odeltaken.html http://www.affordablesitedesign.com/...vate-chat.html http://www.affordablesitedesign.com/...hat-large.html http://www.affordablesitedesign.com/...sound-off.html http://www.affordablesitedesign.com/...sound-off.html http://www.affordablesitedesign.com/...m/timeout.html He paid more for the little "Go to private" animation then this guy paid for all four of his... I am gonna go with BD's advice here... No more deal from me, you either pay what I tell you for a job done right or we will not do it from now on... I do not have time for stuff like this to happen! |
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04-22-2008, 02:54 PM
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#38 | |
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So Fucking Banned
Join Date: May 2006
Posts: 2,187
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Quote:
asm is on a roll tonight. |
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04-22-2008, 02:54 PM
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#39 |
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Confirmed User
Industry Role:
Join Date: Apr 2006
Location: Visiting a city near you soon !
Posts: 6,853
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The road to hell is paved with good intentions !!
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icq. 176240424 44.years as a pornographer !!!!!!!!!!! |
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04-22-2008, 02:55 PM
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#40 | |
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North Coast Pimp
Join Date: Dec 2005
Location: 304-534-757
Posts: 9,395
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Quote:
And I actually like being the nice guy and giving away deals... But one bad seed ruined it for everyone! |
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04-22-2008, 02:59 PM
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#41 | |
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So Fucking Banned
Industry Role:
Join Date: Apr 2001
Location: the beach, SoCal
Posts: 107,089
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Quote:
There is no question, we are not an inexpensive hosting company, but our customers know what they are getting and are more than willing to pay for it. Do quality work and you will get quality customers. Do things half-assed so you can do it cheaply and you will end up with customers that do nothing but complain privately and on the boards. You will also end up having to charge lower and lower prices as you try to keep under-cutting the competition. Not a great way to run a business IMHO. |
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04-22-2008, 03:08 PM
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#42 | |
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North Coast Pimp
Join Date: Dec 2005
Location: 304-534-757
Posts: 9,395
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Quote:
We will remain affordable, but we will not be doing anything cheap anymore.. |
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04-22-2008, 03:11 PM
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#43 |
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North Coast Pimp
Join Date: Dec 2005
Location: 304-534-757
Posts: 9,395
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For everyones information... I am willing to still work with this guy to make him happy, but only if he is willing to talk to me like a human and not curse me...
I started this thread only because he said he was going to ruin me on the board... S o I wanted to be sure my side of the story was here so that the community would know both sides of it... |
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04-22-2008, 03:21 PM
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#44 | |
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North Coast Pimp
Join Date: Dec 2005
Location: 304-534-757
Posts: 9,395
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Quote:
He recieved a hundred dollars worth of files from me! I am not ripping him off at all, I would be ripping myself off by giving him his money back... We do not work for free! |
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04-22-2008, 03:33 PM
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#45 |
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Confirmed User
Join Date: Sep 2006
Location: westcoast usa
Posts: 4,007
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all this for $100? have you guys checked how much $100 is worth these days?
time is money, so by now you have already wasted $100's of time and you still dont feel good about him complaining about the job... remember you are NOT in the business to make quality design, you are in the business to make money doing quality design... Next time, quote higher or leave the job to some poor sucker who really needs the $100. |
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04-22-2008, 03:40 PM
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#46 | |
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North Coast Pimp
Join Date: Dec 2005
Location: 304-534-757
Posts: 9,395
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Quote:
f he would have asked like a person this morning and agreed not to use the designs I gave him I would have put thought into it... Or I would have giving him a fair price to improve the quality... But that is not the case here.. He went on a rampage! |
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04-22-2008, 03:41 PM
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#47 |
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Confirmed User
Join Date: Dec 2007
Posts: 284
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I would have explained from the beginning that $100 would only buy him so much work and that you could do something but it wont be the kind of quality you are capable of. Or....you should just have told him that you couldn't do it for that price.
When they are in a rush AND have no money....you can pretty much expect it to go bad regardless. |
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04-22-2008, 03:43 PM
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#48 | |
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Confirmed User
Industry Role:
Join Date: Aug 2006
Location: Poland
Posts: 9,229
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Quote:
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Mechanical Bunny Media Mechbunny Tube Script | Mechbunny Webcam Aggregator Script | Custom Web Development |
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04-22-2008, 03:54 PM
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#49 | ||
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North Coast Pimp
Join Date: Dec 2005
Location: 304-534-757
Posts: 9,395
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Quote:
I will not be doing any arrangments like this again... I will be sticking to my long term clients and a few choice new clients.. Quote:
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04-22-2008, 03:59 PM
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#50 | |
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Confirmed User
Join Date: Sep 2006
Location: westcoast usa
Posts: 4,007
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Quote:
in my business of producing content, if there is a money problem with a model, an agent, a customer i pay the money, only way to do any kind of damage control in the real world. it is much more important to you that there is no bad talk about you than the money, trust me on that.. |
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