Need advice about customer who wants to return content 2-3 year after purchase!!! - GoFuckYourself.com

Peace · 06-04-2008, 11:11 AM

Here you go. Hope it helps!

I'm a content provider and recently have a problem with one of my best customers who has been regularly buying content and paying on time for the past 8 years. He has refused to pay for an order of about $7k saying that I have supplied him with poor videos for years.

We were supplying about 50 sets per month, of which about 3 hours was video. And he wants to return video only...I think it is not too much time to check 3 hours of video with 5-10 workers in stuff.

After non payment of the latest invoice he seemed to disappear for several weeks, not replying to my emails. Eventually I received the following email:

"...But there is lots of material you sent us that we paid for that we
cannot use. And no we did not have time to check all that stuff out
before you were paid. We spot checked some stuff and you were told the
lighting and quality needed to improve and to not use copyrighted
music etc..."

We are a customer-oriented company and would obviously agree to amend or substitute any content which did not meet our customers approval, but not 1-5 years after supplying it!
Even given this huge delay in identifying a problem, I have asked our customer to make a list of all the videos which are not acceptable, with reasons, and have offered to offset the cost of these against future orders.

However, I can't agree to non-payment of a $7K invoice just because of some vague comment about 'poor quality' of the videos we have supplied. I think we are being very fair about the situation and have tried on numerous occasions to talk to our customer to resolve the situation satisfactorily.

Am I missing something? Sure it is the responsibility of the customer to check the quality of the content before payment, especially as there were never any upfront payments. Usually payment was 2-3 weeks after delivery with plenty of time to check all was OK.

I wonder what other content providers think. Would you accept returns of content from several years ago? What would you do in my situation?

Any suggestions gratefully received!

Servhot · 06-04-2008, 12:07 PM

Sure we would accept this and also giving him the content for the next 2 years for free :D
What a bullshit, just wondering that you are realy thinking about it.

Persius · 06-04-2008, 12:09 PM

way too long of a wait...looks like he's trying to milk you

MaDalton · 06-04-2008, 12:12 PM

no, i would not do it. we shoot & deliver - client checks and approves. if there's something wrong we fix it right away. not years later

Nikki_Licks · 06-04-2008, 12:16 PM

Quote:

Originally Posted by MaDalton

no, i would not do it. we shoot & deliver - client checks and approves. if there's something wrong we fix it right away. not years later

I agree.

IllTestYourGirls · 06-04-2008, 12:27 PM

Quote:

Originally Posted by MaDalton

no, i would not do it. we shoot & deliver - client checks and approves. if there's something wrong we fix it right away. not years later

exactly. but you should have something on your invoice that says "no refunds after X days/months" whatever. But in this case years later is a bit of a reach.

The Promo Guy · 06-04-2008, 12:37 PM

locate your balls, dust them off, ad actually use them.

this is a no brainer and quite scary to see you seeking advice for something like this on GFY...

tranza · 06-04-2008, 12:37 PM

Quote:

Originally Posted by MaDalton

no, i would not do it. we shoot & deliver - client checks and approves. if there's something wrong we fix it right away. not years later

I agree with what he said.

nation-x · 06-04-2008, 02:14 PM

/me confirms that you are indeed a retard as I originally thought

mike-al · 06-04-2008, 02:35 PM

Buyer Beware.... Not your problem

figweed · 06-04-2008, 07:22 PM

Client is definitely wrong, I've returned a shoot to you without any objections on your end. Goes without saying that if it has to be done it should be done within a reasonable timeframe, time is mileage on content. He neglected to review his shoots, his mistake. Client knows he's wrong too cause he's using a new shoot to resolve issues with shoots that were put to bed years ago. Why not confront you with that before commissioning new shoots? on the shady side if you ask me.

GetSCORECash · 06-04-2008, 07:33 PM

Quote:

Originally Posted by figweed

He neglected to review his shoots, his mistake.

He needed to have reviewed the content when they got it. It's that simple. It looks like this a big client of yours to be posting on GFY?

JOKER · 06-04-2008, 07:33 PM

Trying to make up for the bad economy ?

I wonder what happens when you buy a car, drive it 2 yrs, dump it and refuse payment for the new one that was already delivered to you, cause you didn't like something about the old one?

hmmm

pornpf69 · 06-04-2008, 07:47 PM

this thread is a little retarded... there is nothing to think about...

tony286 · 06-04-2008, 07:52 PM

makes no sense why didnt he tell you when he had the problems?

RedShoe · 06-04-2008, 08:36 PM

I watch lots of People's Court... if you sue, you'll win.

Too much time passed where he didn't say shit. You'd win.

Trixie · 06-04-2008, 09:01 PM

If what you quoted the customer as saying is true, that they said the videos needed to have better lighting and not use copyrighted music, and you continued to deliver poorly lit videos that are unusable because of the music, then who cares how long it took them to catch it if the content really is bad? If the customer has been paying you for this many years and if you need/value that business, then I'll break with the pack and say that yeah, maybe you should do something about it (sounds like you have a fairly reasonable plan to compensate them so you don't take a huge hit now).

If video only constitutes a little of what they buy and maybe they weren't planning to use it right away I can see why they might have stowed it away and not have time to catch it. There's really no excuse for selling someone video with copyrighted music in it, though. Is there?

I guess only you and the customer really know the details of the circumstances to make a decision.

tony286 · 06-04-2008, 09:12 PM

Quote:

Originally Posted by Trixie

If what you quoted the customer as saying is true, that they said the videos needed to have better lighting and not use copyrighted music, and you continued to deliver poorly lit videos that are unusable because of the music, then who cares how long it took them to catch it if the content really is bad? If the customer has been paying you for this many years and if you need/value that business, then I'll break with the pack and say that yeah, maybe you should do something about it (sounds like you have a fairly reasonable plan to compensate them so you don't take a huge hit now).

If video only constitutes a little of what they buy and maybe they weren't planning to use it right away I can see why they might have stowed it away and not have time to catch it. There's really no excuse for selling someone video with copyrighted music in it, though. Is there?

I guess only you and the customer really know the details of the circumstances to make a decision.

I agree about the copywritten music and poor lighting but if they were unhappy and they kept ordering its really not his problem its theirs.They knew the weakness and kept coming back for more. To now say we arent going to pay a 7,000 invoice is weak,you buy something its your job to make sure its acceptable then and there not his.

Trixie · 06-04-2008, 09:23 PM

Quote:

Originally Posted by tony404

I agree about the copywritten music and poor lighting but if they were unhappy and they kept ordering its really not his problem its theirs.They knew the weakness and kept coming back for more. To now say we arent going to pay a 7,000 invoice is weak,you buy something its your job to make sure its acceptable then and there not his.

Yeah, you'd think that if they made the complaint they would have followed up to see if it kept happening. Still, that is passing on a huge liability. You'd think the content provider would feel more of a responsibility for making such a big mistake and maybe even be worried about the legal repercussions if the peeved buyer decided to make trouble for them by ratting them out to the RIAA. I think it would be smarter to acknowledge the problem and work something out to appease the buyer since they are both in the wrong (if that is true about the copyrighted songs being used repeatedly).

Trixie · 06-04-2008, 10:08 PM

This same post is on the three boards I visited today, and I imagine they're not the only ones. After seeing that this person considers complaints of poorly-lit copyright-violating content a great advertising opportunity, I'm inclined to side with the customer.

What are you thinking???

YellowDude · 06-04-2008, 10:26 PM

LOL... you are kidding.... This is his problem not yours.

After 2 years geez

fluffygrrl · 06-05-2008, 07:50 AM

Sounds to me like your customer sold out to a joker who has no budget, no sense and nobody to tell them better.

Adultnet · 06-05-2008, 09:05 AM

years ..no too long

06-04-2008, 11:11 AM	#1
Peace Confirmed User Industry Role: Join Date: Sep 2004 Location: NY and Moscow Posts: 5,519	Need advice about customer who wants to return content 2-3 year after purchase!!! Here you go. Hope it helps! I'm a content provider and recently have a problem with one of my best customers who has been regularly buying content and paying on time for the past 8 years. He has refused to pay for an order of about $7k saying that I have supplied him with poor videos for years. We were supplying about 50 sets per month, of which about 3 hours was video. And he wants to return video only...I think it is not too much time to check 3 hours of video with 5-10 workers in stuff. After non payment of the latest invoice he seemed to disappear for several weeks, not replying to my emails. Eventually I received the following email: "...But there is lots of material you sent us that we paid for that we cannot use. And no we did not have time to check all that stuff out before you were paid. We spot checked some stuff and you were told the lighting and quality needed to improve and to not use copyrighted music etc..." We are a customer-oriented company and would obviously agree to amend or substitute any content which did not meet our customers approval, but not 1-5 years after supplying it! Even given this huge delay in identifying a problem, I have asked our customer to make a list of all the videos which are not acceptable, with reasons, and have offered to offset the cost of these against future orders. However, I can't agree to non-payment of a $7K invoice just because of some vague comment about 'poor quality' of the videos we have supplied. I think we are being very fair about the situation and have tried on numerous occasions to talk to our customer to resolve the situation satisfactorily. Am I missing something? Sure it is the responsibility of the customer to check the quality of the content before payment, especially as there were never any upfront payments. Usually payment was 2-3 weeks after delivery with plenty of time to check all was OK. I wonder what other content providers think. Would you accept returns of content from several years ago? What would you do in my situation? Any suggestions gratefully received! __________________ Need Custom or Licensed Content? Visit PhotoVideoContent.com Email: [email protected] / Telegram: @romatibet / Skype: Peace888 Last edited by Peace; 06-04-2008 at 11:13 AM.. Reason: mistakes

06-04-2008, 12:07 PM	#2
Servhot Confirmed User Join Date: Jan 2005 Posts: 187	Sure we would accept this and also giving him the content for the next 2 years for free :D What a bullshit, just wondering that you are realy thinking about it. __________________ *Zappu* AWM Banner Traffic [ICQ: Magic-John (270-334-148)]

06-04-2008, 12:12 PM	#4
MaDalton I am Amazing Content! Industry Role: Join Date: Feb 2004 Posts: 39,828	no, i would not do it. we shoot & deliver - client checks and approves. if there's something wrong we fix it right away. not years later __________________ AmazingContent.com - providing only the best content and service since 2003 Monetize your content on Veegaz.com - one of Germanies largest VOD sites Got German traffic? We convert it into money for you! Skype: madalton02826 - Email: oltecconsult [at] gmail [dot] com

06-04-2008, 12:37 PM	#7
The Promo Guy Confirmed User Join Date: Apr 2008 Location: New York Posts: 109	locate your balls, dust them off, ad actually use them. this is a no brainer and quite scary to see you seeking advice for something like this on GFY... __________________ GOT PROMO ITEMS ? Custom Printed Apparel, Trade Show Giveaways, Banners,Pens, Mousepads, Flash Drives, Sanitizer, Lubes & MORE. I can get you anything you want with your name/website on it. Feel free to email me or Instant Message me to discuss how Promo Items can benefit you... CEO: Spencer. Email: Spencer_Stein @ ymail.com

06-04-2008, 02:35 PM	#10
mike-al Confirmed User Join Date: Aug 2007 Posts: 691	Buyer Beware.... Not your problem __________________ Delete this account, i am done here

06-04-2008, 12:09 PM	#3
Persius Tap into MOBILE! Industry Role: Join Date: Jul 2003 Location: Hollywood Posts: 11,779	way too long of a wait...looks like he's trying to milk you

06-04-2008, 02:14 PM	#9
nation-x Confirmed User Industry Role: Join Date: Mar 2004 Location: Rock Hill, SC Posts: 5,370	/me confirms that you are indeed a retard as I originally thought

06-04-2008, 07:22 PM	#11
figweed Confirmed User Industry Role: Join Date: Feb 2003 Location: Montreal Posts: 90	Client is definitely wrong, I've returned a shoot to you without any objections on your end. Goes without saying that if it has to be done it should be done within a reasonable timeframe, time is mileage on content. He neglected to review his shoots, his mistake. Client knows he's wrong too cause he's using a new shoot to resolve issues with shoots that were put to bed years ago. Why not confront you with that before commissioning new shoots? on the shady side if you ask me.

06-04-2008, 07:33 PM	#13
JOKER Facit Omnia Voluntas Industry Role: Join Date: Apr 2003 Location: Offshore Posts: 2,105	Trying to make up for the bad economy ? I wonder what happens when you buy a car, drive it 2 yrs, dump it and refuse payment for the new one that was already delivered to you, cause you didn't like something about the old one? hmmm __________________ Facilitation - BizDev - Traffic - Consulting - Marketing Skype: jokerempire \| Silent Circle: joker

06-04-2008, 07:47 PM	#14
pornpf69 Too lazy to set a custom title Join Date: Jun 2004 Location: Brasil Posts: 15,778	this thread is a little retarded... there is nothing to think about... __________________ Do you need cheap, fast and reliable porn website hosting? Host Head is the way to go!! Asian Gay Special \| Live on MSN - Live Webcam Chat \| Live Adult Webcam Performances \| MY SWEET BLACKS LIVE ON CAM Cash X \| OK Pay \| Pukka Ropes \| Pukka Fetish \| STRAPED BLOG \| Male Bound and Fucked Pukka Tranny \| Tattooed Shemales \| She's A He \| Menu Porno \| Porn Performances \| All Chubby MY ICQ# 169833797

06-04-2008, 07:52 PM	#15
tony286 lurker Industry Role: Join Date: Aug 2002 Location: atlanta Posts: 57,021	makes no sense why didnt he tell you when he had the problems?

06-04-2008, 08:36 PM	#16
RedShoe 赤い靴 call me 202-456-1111 Industry Role: Join Date: Feb 2001 Location: The Valley Posts: 14,831	I watch lots of People's Court... if you sue, you'll win. Too much time passed where he didn't say shit. You'd win. __________________ SPECIALTY COSTUMES • PROPS • FX Superheroes • Monsters • Robots PM for details For any manufacturing needs. Adult or otherwise. aka BonsHigh on Insta Bonsai weed plants

06-04-2008, 09:01 PM	#17
Trixie Confirmed User Join Date: Oct 2002 Location: near Seattle, WA Posts: 1,850	If what you quoted the customer as saying is true, that they said the videos needed to have better lighting and not use copyrighted music, and you continued to deliver poorly lit videos that are unusable because of the music, then who cares how long it took them to catch it if the content really is bad? If the customer has been paying you for this many years and if you need/value that business, then I'll break with the pack and say that yeah, maybe you should do something about it (sounds like you have a fairly reasonable plan to compensate them so you don't take a huge hit now). If video only constitutes a little of what they buy and maybe they weren't planning to use it right away I can see why they might have stowed it away and not have time to catch it. There's really no excuse for selling someone video with copyrighted music in it, though. Is there? I guess only you and the customer really know the details of the circumstances to make a decision. __________________ WebWhoreBucks: Girls, a guy and a tranny -- unique indie porn!

06-04-2008, 10:08 PM	#20
Trixie Confirmed User Join Date: Oct 2002 Location: near Seattle, WA Posts: 1,850	This same post is on the three boards I visited today, and I imagine they're not the only ones. After seeing that this person considers complaints of poorly-lit copyright-violating content a great advertising opportunity, I'm inclined to side with the customer. What are you thinking??? __________________ WebWhoreBucks: Girls, a guy and a tranny -- unique indie porn!

06-04-2008, 10:26 PM	#21
YellowDude Confirmed User Industry Role: Join Date: Mar 2006 Location: Breda Posts: 1,031	LOL... you are kidding.... This is his problem not yours. After 2 years geez __________________ John Bols Productions Email: jaj.lambregts @ gmail.com Last edited by YellowDude; 06-04-2008 at 10:27 PM..

06-05-2008, 07:50 AM	#22
fluffygrrl So Fucking Banned Join Date: May 2006 Posts: 2,187	Sounds to me like your customer sold out to a joker who has no budget, no sense and nobody to tell them better.

06-05-2008, 09:05 AM	#23
Adultnet Confirmed User Join Date: Sep 2003 Posts: 8,713	years ..no too long __________________ TrafficCashGold Paying Webmasters Since 1996! Awesome Conversions! Fast Weekly Payments! Over 125 Tours!