namecheap - GoFuckYourself.com

bizarrejan · 07-09-2008, 02:13 AM

Just like to know if anyone has had any problems with namecheap,

My account has been accessed and personal details changed ie, name and addresses and also the administration e mail addresses, not by me. I am the only person with access (meant to be anyway)

If you have had problems, how have you been treated by name cheap? and what have they done to reassure you to keep using their services.

I am really pissed off, as to my treatment and the fact that they dont seem to think its serious that someone has changed details on my account, and as to the amount of money I spend and have spent with them, it totally shit customer service,

whether you have 1 domain registered or 1000 , customer service should be top notch..

bobby666 · 07-09-2008, 02:16 AM

seems as you got hacked - i never had any probs with 'em

Jens Van Assterdam · 07-09-2008, 02:16 AM

weeeak password - congrats!

bizarrejan · 07-09-2008, 02:19 AM

Quote:

Originally Posted by Jens Van Assterdam

weeeak password - congrats!

no, thought that , but random password, thats not really what is pissing me off now, its the customer service, or lack of it, in this case......... they not doing much to build confidence, to continue using them.. and i got an e mail , after i had suspended my account myself, saying i could reset thing , quote " when I felt confident to do so!"

Marky333 · 07-09-2008, 02:36 AM

I never got any problems - maybe you got hacked or something ...

Ecchi22 · 07-09-2008, 02:41 AM

I had no problems with them, so I don't know anything about their support..

Sorry to hear that anyway.

P.S. At your place, I'd change all my passwords *everywhere* with some newly installed OS ;)

million · 07-09-2008, 02:41 AM

yup their support always sucked, it takes like 3 days to get a reply from them, lucky I never really needed them for anything

DarkJedi · 07-09-2008, 02:49 AM

scan your PC for trojans

Sarah_Jayne · 07-09-2008, 02:54 AM

I have never had any problems with them. I have only had to used their customer service a few times when transfers were taking too long and they were helpful enough in those cases.

dirtymind · 07-09-2008, 02:57 AM

i never had anyn problems with them and i have been using them for years. support was always fast and top

Violetta · 07-09-2008, 03:31 AM

never had any problems!

u-Bob · 07-09-2008, 04:22 AM

Quote:

Originally Posted by million

yup their support always sucked, it takes like 3 days to get a reply from them

these days their support answers in a couple of hours.

bizarrejan · 07-09-2008, 04:43 AM

Quote:

Originally Posted by u-Bob

these days their support answers in a couple of hours.

Yeah, the support is available, and I have been online support and spoken on several occasions, about the problem, to no avail, as to getting the problem sorted, they want me to tell them "when the details were changed" and various other questions, which they should be able to check at their end, etc, surely , it is their job to rectify and get to the bottom of what has happened..

bizarrejan · 07-09-2008, 04:47 AM

Quote:

Originally Posted by dirtymind

i never had anyn problems with them and i have been using them for years. support was always fast and top

Have also been with them for years, and up until now , not had any real problems, but this is a big problem , and the customer service just isnt good enough.

Matt 26z · 07-09-2008, 04:50 AM

Your computer may have been compromised. Do not access anything sensitive until you've run these free online virus scanners:

http://www.bitdefender.com/scan8/ie.html

http://www.eset.com/onlinescan/

http://www.kaspersky.com/scanforvirus (Online version of Kaspersky doesn't remove anything, so you'll have to manually delete.)

http://us.trendmicro.com/us/products.../trialpay.html

Also download SUPERAntiSpyware, which is free and really good:

http://www.superantispyware.com/download.html

dready · 07-09-2008, 06:53 AM

Their support seems pretty responsive to me.

Manowar · 07-09-2008, 06:55 AM

Quote:

Originally Posted by Matt 26z

Your computer may have been compromised. Do not access anything sensitive until you've run these free online virus scanners:

http://www.bitdefender.com/scan8/ie.html

http://www.eset.com/onlinescan/

http://www.kaspersky.com/scanforvirus (Online version of Kaspersky doesn't remove anything, so you'll have to manually delete.)

http://us.trendmicro.com/us/products.../trialpay.html

Also download SUPERAntiSpyware, which is free and really good:

http://www.superantispyware.com/download.html

yep they could be back in real quick otherwise

07-09-2008, 02:13 AM	#1
bizarrejan Confirmed User Join Date: May 2006 Location: UK Posts: 1,487	namecheap Just like to know if anyone has had any problems with namecheap, My account has been accessed and personal details changed ie, name and addresses and also the administration e mail addresses, not by me. I am the only person with access (meant to be anyway) If you have had problems, how have you been treated by name cheap? and what have they done to reassure you to keep using their services. I am really pissed off, as to my treatment and the fact that they dont seem to think its serious that someone has changed details on my account, and as to the amount of money I spend and have spent with them, it totally shit customer service, whether you have 1 domain registered or 1000 , customer service should be top notch..

07-09-2008, 02:16 AM	#2
bobby666 boots are my religion Join Date: Nov 2005 Location: Heart of europe Posts: 21,765	seems as you got hacked - i never had any probs with 'em __________________

07-09-2008, 02:16 AM	#3
Jens Van Assterdam The Dupre Pimp Join Date: Feb 2008 Location: Koh Samui Posts: 6,677	weeeak password - congrats! __________________ Read TOS for signature rules

07-09-2008, 02:41 AM	#6
Ecchi22 Too lazy to set a custom title Industry Role: Join Date: Nov 2005 Posts: 10,012	I had no problems with them, so I don't know anything about their support.. Sorry to hear that anyway. P.S. At your place, I'd change all my passwords everywhere with some newly installed OS ;) __________________

07-09-2008, 02:41 AM	#7
million Confirmed User Join Date: Apr 2006 Location: Pornyland Posts: 789	yup their support always sucked, it takes like 3 days to get a reply from them, lucky I never really needed them for anything __________________ <sig spot goes here>

07-09-2008, 02:36 AM	#5
Marky333 Confirmed User Join Date: Jun 2006 Posts: 974	I never got any problems - maybe you got hacked or something ...

07-09-2008, 02:49 AM	#8
DarkJedi No Refunds Issued. Industry Role: Join Date: Feb 2001 Location: GFY Posts: 28,300	scan your PC for trojans

07-09-2008, 02:54 AM	#9
Sarah_Jayne Now with more Jayne Industry Role: Join Date: Dec 2002 Location: Los Angeles Posts: 40,077	I have never had any problems with them. I have only had to used their customer service a few times when transfers were taking too long and they were helpful enough in those cases.

07-09-2008, 02:57 AM	#10
dirtymind Confirmed User Join Date: May 2008 Posts: 2,348	i never had anyn problems with them and i have been using them for years. support was always fast and top __________________ skype: codercarlos

07-09-2008, 03:31 AM	#11
Violetta Affiliate Join Date: Jul 2004 Posts: 28,735	never had any problems! __________________ M&A Queen

07-09-2008, 04:50 AM	#15
Matt 26z So Fucking Banned Industry Role: Join Date: Apr 2002 Location: ¤ª"˜¨๑۩۞۩๑¨˜"ª¤ Posts: 18,481	Your computer may have been compromised. Do not access anything sensitive until you've run these free online virus scanners: http://www.bitdefender.com/scan8/ie.html http://www.eset.com/onlinescan/ http://www.kaspersky.com/scanforvirus (Online version of Kaspersky doesn't remove anything, so you'll have to manually delete.) http://us.trendmicro.com/us/products.../trialpay.html Also download SUPERAntiSpyware, which is free and really good: http://www.superantispyware.com/download.html

07-09-2008, 06:53 AM	#16
dready Confirmed User Industry Role: Join Date: Oct 2002 Location: Toronto, ON Posts: 5,247	Their support seems pretty responsive to me. __________________ ICQ: 91139591