Another epass rant....*sigh* - GoFuckYourself.com

wyldblyss · 09-03-2008, 06:37 PM

On August 19th I went to the bank machine to withdraw $300. The bank machine was out of money and spit out a receipt showing that no funds were dispensed. I went home and much to my surprise, epass had the $300 as pending. I thought it would disappear by morning.

When it went from pending to cleared, I called epass and spent about 3 hours on the phone with various people all of whom did not have the slightest clue what I was talking about. They finally told me to send in all kinds of information such as photo ID, address verification etc. as well as screencaps of what I was talking about and the receipt from the banking machine which I did.

Epassporte sent me a nice letter telling me it would be 30 days before they could release my money.

Two days later 2 items showed up from that same banking machine backdated to Aug 19th. It was a debit of $300 and a credit of $300. In my mind the banking machine was trying to "clear" the debit of $300 but epassporte messed things up. I called them, I wrote to Michael...end result..they said they would charge back and instead of waiting until Sept 19th I now had to wait until Oct 05. I was not happy, but what can you do.

Today a sponsor payment was due in for almost $300 and I went to epass to see if it had arrived. Much to my surprise, it did arrive, but I had a NEGATIVE balance. As we all know, epassporte does not let you go in the negative. How could this happen. So I scroll down back to August 19th and low and behold there is ANOTHER transaction from the banking machine there. They have removed $306.09 and backdated it to August 19th.

I think we all know how banking machines work and I think we can all agree on the fact that banking machines (at least those in canada or any other place I have visited) do not dispense coins....so that number is odd.

So I screen cap everything again, send it off to the dispute department and write Michael a nice long email telling him it is IMPOSSIBLE for me to remove $306.09 from a banking machine and how in the hell is something from August 19th just showing up on Sept 02?

I get this response:

Hi

The first 2 transactions cancel out the new transaction appeared because we had started the charge back process for the first charge where you didn't get any more.
You are still out $300 but the chargeback process is still going on but the money will not be returned until the 5th of October.

Michael

First of all, what he wrote makes no sense. Second of all, for that date there is FOUR transactions.

-$300
-$300
+$300
-$306.09

Now by my accounts, if you look above, that means there were $906.09 in debits and $300 in credits leaving me with charges of $606.09. So from his email it appears THEY added the $306.09 because they are charging back? But if they charge back $300 and charge me $306.09 for it...why the fuck bother?

Epassporte, is handy, it is something this industry needs....but is there at least ONE person over there that can understand English, have a basic knowledge of math AND understand at least how banks/banking machines work?

What is so clear to me seems to be rocket science to everyone at epass

/end rant

Nicky · 09-03-2008, 07:02 PM

I love epass, It can be a bitch though when shit like this happens

~Ray · 09-03-2008, 07:15 PM

you took the time to spell it out, I bet M.O. re-reads it and works it out in 3 days or less.

papill0n · 09-03-2008, 09:00 PM

yeah I feel your pain. epassporte is great but a complete and utter nightmare if anything goes wrong. hopefully this will be dortedf out for you sooner rather than later wlydblyss

NinjaSteve · 09-03-2008, 09:55 PM

I think somebody needs to step up to the plate, create a better product, and get the word out so more people have a choice. It's too bad that Paypal stopped accepting adult transactions.

harvey · 09-03-2008, 10:03 PM

it happened to me. twice. in countries different to mine to make things more difficult. nightmare. much. want to forget. the horror. the horror. I need alcohol

VeriSexy · 09-03-2008, 10:09 PM

Ouch.. hope you can get it sorted out

Kevin B · 09-03-2008, 10:25 PM

good luck, epass has been pissing me off lately

makefuckingmoney · 09-03-2008, 11:25 PM

ive seriously sent my verification stuff 5 times and still cant get them to reactivate my account.every time i call them they say they closed the ticket..even though i keep sending my data. im going to try again tomorrow!

09-03-2008, 06:37 PM	#1
wyldblyss Confirmed User Join Date: Nov 2003 Location: The Buck Starts Here Posts: 5,779	Another epass rant....sigh On August 19th I went to the bank machine to withdraw $300. The bank machine was out of money and spit out a receipt showing that no funds were dispensed. I went home and much to my surprise, epass had the $300 as pending. I thought it would disappear by morning. When it went from pending to cleared, I called epass and spent about 3 hours on the phone with various people all of whom did not have the slightest clue what I was talking about. They finally told me to send in all kinds of information such as photo ID, address verification etc. as well as screencaps of what I was talking about and the receipt from the banking machine which I did. Epassporte sent me a nice letter telling me it would be 30 days before they could release my money. Two days later 2 items showed up from that same banking machine backdated to Aug 19th. It was a debit of $300 and a credit of $300. In my mind the banking machine was trying to "clear" the debit of $300 but epassporte messed things up. I called them, I wrote to Michael...end result..they said they would charge back and instead of waiting until Sept 19th I now had to wait until Oct 05. I was not happy, but what can you do. Today a sponsor payment was due in for almost $300 and I went to epass to see if it had arrived. Much to my surprise, it did arrive, but I had a NEGATIVE balance. As we all know, epassporte does not let you go in the negative. How could this happen. So I scroll down back to August 19th and low and behold there is ANOTHER transaction from the banking machine there. They have removed $306.09 and backdated it to August 19th. I think we all know how banking machines work and I think we can all agree on the fact that banking machines (at least those in canada or any other place I have visited) do not dispense coins....so that number is odd. So I screen cap everything again, send it off to the dispute department and write Michael a nice long email telling him it is IMPOSSIBLE for me to remove $306.09 from a banking machine and how in the hell is something from August 19th just showing up on Sept 02? I get this response: Hi The first 2 transactions cancel out the new transaction appeared because we had started the charge back process for the first charge where you didn't get any more. You are still out $300 but the chargeback process is still going on but the money will not be returned until the 5th of October. Michael First of all, what he wrote makes no sense. Second of all, for that date there is FOUR transactions. -$300 -$300 +$300 -$306.09 Now by my accounts, if you look above, that means there were $906.09 in debits and $300 in credits leaving me with charges of $606.09. So from his email it appears THEY added the $306.09 because they are charging back? But if they charge back $300 and charge me $306.09 for it...why the fuck bother? Epassporte, is handy, it is something this industry needs....but is there at least ONE person over there that can understand English, have a basic knowledge of math AND understand at least how banks/banking machines work? What is so clear to me seems to be rocket science to everyone at epass /end rant

09-03-2008, 07:02 PM	#2
Nicky Judge Jury and Executioner Industry Role: Join Date: Mar 2003 Location: Sweden Posts: 30,069	I love epass, It can be a bitch though when shit like this happens __________________ gfynicky @ gmail.com

09-03-2008, 07:15 PM	#3
~Ray visit hardlinks.org Industry Role: Join Date: Jun 2003 Location: Las Vegas , Nv >>> [email protected] or icq 94994627 anytime Posts: 18,362	you took the time to spell it out, I bet M.O. re-reads it and works it out in 3 days or less. __________________ Adult Backlinks for Adult Websites - Testimonials Available

09-03-2008, 09:55 PM	#5
NinjaSteve Too lazy to set a custom title Industry Role: Join Date: Dec 2003 Posts: 11,089	I think somebody needs to step up to the plate, create a better product, and get the word out so more people have a choice. It's too bad that Paypal stopped accepting adult transactions. __________________ ...

09-03-2008, 10:03 PM	#6
harvey Confirmed User Industry Role: Join Date: Jul 2001 Location: 127.0.0.1 Posts: 9,266	it happened to me. twice. in countries different to mine to make things more difficult. nightmare. much. want to forget. the horror. the horror. I need alcohol __________________ This post is endorsed by CIA, KGB, MI6, the Mafia, Illuminati, Kim Jong Il, Worldwide Ninjas Association, Klingon Empire and lolcats. Don't mess around with it, just accept it and embrace the truth

09-03-2008, 09:00 PM	#4
papill0n Unregistered Abuser Industry Role: Join Date: Oct 2007 Posts: 15,547	yeah I feel your pain. epassporte is great but a complete and utter nightmare if anything goes wrong. hopefully this will be dortedf out for you sooner rather than later wlydblyss

09-03-2008, 10:09 PM	#7
VeriSexy Join The Royal Family Join Date: Apr 2002 Posts: 25,463	Ouch.. hope you can get it sorted out __________________ Looking for a KICK ASS TEEN SPONSOR? Check out ROYAL CASH - THE KING OF TEEN! Incredible webmaster tools FHGs, Morphing Blog and RSS Feeds, Embedded FLV & WMV Videos. With TOP RATIO Sites like TeenStarsOnly.com - Earn $$ with our New Site & Bonus Payouts!! ATMovs.com \| iTeenVideo.com \| TeenSexMovs.com \| TeenSexMania.com

09-03-2008, 10:25 PM	#8
Kevin B Registered User Join Date: Sep 2007 Posts: 34	good luck, epass has been pissing me off lately __________________

09-03-2008, 11:25 PM	#9
makefuckingmoney Confirmed User Join Date: Oct 2003 Posts: 3,277	ive seriously sent my verification stuff 5 times and still cant get them to reactivate my account.every time i call them they say they closed the ticket..even though i keep sending my data. im going to try again tomorrow!