NemesisEnforcer

I was wondering if anyone is successfully running Adobe Premiere CS3, Audition or Soundbooth on their notebook and what type of notebook are you running on?

I have a Lenovo Thinkpad T60p with ATI MOBILITY FireGL V5250, 2 GB RAM and Win XP Pro SP3. Adobe Premiere CS3, Audition and Soundbooth causes win32k.sys BSOD (0x0000008E). These programs function for a short period of time and then begin to display video glitches. Either menus not fully drawing and being overlayed with bits of underlying screen and/or shaking of various panels. Then, BSOD with win32k.sys.

If you've expereinced this problem let me know how you resolved it. If you've not experienced this problem, give me the specs on your notebook so I could toss mine out the window.

Jens Van Assterdam

Running it on my OLD (about 2-3y old) HP Laptop as well as on my MacBook without any problems. You should call Adobe (since your a valid license holder) and ask for help

__________________
Read TOS for signature rules

PiffStenis

Have you checked you have latest video drivers?

I can run PPro CS3 on my IBM Thinkpad T30. 2,2GHz and 768M RAM. (It's baout 6 years old now). Of course it's slow - but it is stable. What you are describing sound like a graphic card issue.


you may find something in here:

http://www.adobeforums.com

NemesisEnforcer

Thanks. I guess it?s time to use my free 90 day support. The downside is that they?re going to say it?s ATI?s problem and not theirs, thus, a wasted service call. Lenovo has already said their hardware is fine and they don?t want to hear about it.

NemesisEnforcer

I believe you?re right about the problem being a graphics card issue. When I uninstall the ATI video driver, the system is useable and does not crash but upon system start, Win XP wants to go through the find new hardware ritual. I cancel out of that.

Without the video driver, the screen refresh on all programs are slow ? very slow, i.e. when scrolling the screen pages slowly. This is a pain, especially when browsing the web.

I did find a post from a year ago on the Adobe Forum with the exact same problem on a ThinkPad. His solution was to disable 3D acceleration. Our video cards are different but both were made by ATI (AMD). I tried his solution and it did not work.

I tried a 3rd party driver such as the Omega Catalyst Driver but Win XP did not recognize it. There are later drivers for the card from ATI but Lenovo writes their own and the ones from ATI are not recognized by the ThinkPad.