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Old 01-22-2009, 11:23 AM   #1
dyna mo
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national net phone number?

their site is down, my sites are down. anyone here have their #?
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Old 01-22-2009, 11:49 AM   #2
dial
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dumbass

http://www.nationalnet.com/contact_us.html


Customer Support >>
Contact Us

General Sales

Email: [email protected]
Phone: 1-888-462-8638 / 1-404-420-7000
Fax: 1-404-420-7010
Request a Call Back
Request a Quote

Support

MyNatNet: http://www.mynatnet.com
Phone: 1-888-462-8638 / 1-404-420-7000

Accounting

Email: [email protected]
Phone: 1-888-462-8638 / 1-404-420-7000
Update Account Information

Press-related Inquiries

Email: [email protected]

Partnership and Acquisition Inquiries

Email: [email protected]

Career Opportunities

Email: [email protected]

Locations

Corporate Headquarters
55 Marietta Street, Tenth Floor
Atlanta, GA 30303
General Info: [email protected]
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Old 01-22-2009, 12:02 PM   #3
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Quote:
Originally Posted by dyna mo View Post
their site is down, my sites are down. anyone here have their #?
I can assure you that NationalNet is not down. If you are having issues, please contact our support which is available 24/7/365 and they can check into it for you. The previous poster already posted all of our contact information for you but to confirm, we can be reached at 888-4-NATNET or 404-420-7000

Thanks

Bill
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Old 01-22-2009, 12:04 PM   #4
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Originally Posted by dial View Post
dumbass

http://www.nationalnet.com/contact_us.html


Customer Support >>
Contact Us

General Sales

Email: [email protected]
Phone: 1-888-462-8638 / 1-404-420-7000
Fax: 1-404-420-7010
Request a Call Back
Request a Quote

Support

MyNatNet: http://www.mynatnet.com
Phone: 1-888-462-8638 / 1-404-420-7000

Accounting

Email: [email protected]
Phone: 1-888-462-8638 / 1-404-420-7000
Update Account Information

Press-related Inquiries

Email: [email protected]

Partnership and Acquisition Inquiries

Email: [email protected]

Career Opportunities

Email: [email protected]

Locations

Corporate Headquarters
55 Marietta Street, Tenth Floor
Atlanta, GA 30303
General Info: [email protected]
Thanks for posting this information for dyna mo, but please do understand that if he could not get to our site, then he certainly could not get the contact information from it, so his request for our number is certainly valid.

-- Bill
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Old 01-22-2009, 12:04 PM   #5
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i heart national net
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Old 01-22-2009, 12:12 PM   #6
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I've been working on my National Net sites all morning long. No problems here.

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i heart national net
I heart you.
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Old 01-22-2009, 12:12 PM   #7
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Natonal Net rocks
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Old 01-22-2009, 12:18 PM   #8
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must be your internet connection non of my external monitors have shown nat net being down.
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Old 01-22-2009, 12:22 PM   #9
dyna mo
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thanks bill, having been a customer with you for over 5 years i know the level of service you provide is top notch.

still cannot access mynatnet or my sites, but other sites i can get to, some like gfy are intermittent at the moment, or i would have replied sooner.

must be a connection issue somewhere.
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Old 01-22-2009, 12:27 PM   #10
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http://proxify.com/p/011010A1000110/...75732e68746d6c
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Old 01-22-2009, 12:31 PM   #11
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Originally Posted by dyna mo View Post
thanks bill, having been a customer with you for over 5 years i know the level of service you provide is top notch.

still cannot access mynatnet or my sites, but other sites i can get to, some like gfy are intermittent at the moment, or i would have replied sooner.

must be a connection issue somewhere.
We are aware of some routing issues that RoadRunner is having on the west coast, so if you're on RoadRunner, then you could be affected by them. We peer directly with RoadRunner (as well as Time Warner) but even a direct peering route cannot overcome these types of routing issues. Apparently RR is working on these issues.

-- Bill
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Old 01-22-2009, 12:33 PM   #12
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yes i'm with road runner on the west coast, i knew i could count on you to get to the bottom of the issue ASAP.


thank you
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Old 01-22-2009, 12:40 PM   #13
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Old 01-22-2009, 12:40 PM   #14
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yes i'm with road runner on the west coast, i knew i could count on you to get to the bottom of the issue ASAP.


thank you
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Old 01-22-2009, 01:01 PM   #15
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yes i'm with road runner on the west coast, i knew i could count on you to get to the bottom of the issue ASAP.


thank you
RoadRunner seems to have more issues than Life magazine :-) They are over-subscribed in many areas and the way they do their routing is very strange. One of the main reasons we set up the direct peer with them was to help alleviate some of the performance issues that our customers on RR were seeing and the direct peer has helped that quite a bit. Unfortunately, as I said, because of the current

I'm sure they will resolve this shortly and our Director of Engineering is in communication with them so we'll know as soon as it's fixed.

Thanks

-- Bill
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Old 01-22-2009, 01:14 PM   #16
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I think they actually answer a support ticket faster than they pick up the phone. And with that I am not saying they are slow answering the phones:-)

*hugs and kisses*
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