Members area bandwidth/download limits? - Page 2 - GoFuckYourself.com

borked · 07-22-2009, 11:30 AM

Well, I can see what GG is saying - tours saying xxx thousand images, xxxhours of video etc etc, join now. So someone joins, decides to rip the collection for offline viewing later and cancels within 1 month.

He got what was advertised and paid 1 month for it.

However, he would get blocked by all these measures, which is false advertising, since it wasn't stated he wasn't allowed to download all this content however/whenever he wished.

Personally, I don't have a problem with a member ripping the entire 22TB collection if they can as fast as they can, since they paid the membership for it. What I do have a pb with is the vast majority doing it to spread the content elsewhere, not just for their own viewing pleasure.

blogsy · 11-08-2009, 03:55 AM

Quote:

Originally Posted by gideongallery

do you give them a full refund if they say i wouldn't have signed up if you had put that on the tour.
or do you tell them tough you should have read the TOS.

it like the scummy sales person who buries some abusive conditions in the fine print.

Just as slimey and underhanded.

I dont agree. Even if you buy a pair of jeans from a reatil store, there are T's & C's on the reciept or at the till and so on. What I hate are consumers who cant be bothered to "read" the contract they are entering into. Any paysite that slapped all their T&C's in bold and in complete detail all over their tour wouldn't last a month BUT we have the T&C's linked to on every page including the Join page.

The other pet hate I have is members emailing me asking how to cancel. Why would anyone commit to "signing on" without "reading" the join page to know how to "sign off". beats me.

Anyhow, we reduced our DL limits to 5gb a day, again, all slapped up in bold on our T&C's and so far no complaints. Even had a couple of emails from members apologising for exceeding....

The point is at the first stage of a complaint, unblock but reitierate the limit. That way the customer is happy you unblocked them but is clear what the limits are. With todays broadband speeds, you can pull massive amounts of data in no time. DL limits make complete sense to me..

gideongallery · 11-08-2009, 06:02 AM

Quote:

Originally Posted by blogsy

I dont agree. Even if you buy a pair of jeans from a reatil store, there are T's & C's on the reciept or at the till and so on. What I hate are consumers who cant be bothered to "read" the contract they are entering into. Any paysite that slapped all their T&C's in bold and in complete detail all over their tour wouldn't last a month BUT we have the T&C's linked to on every page including the Join page.

The other pet hate I have is members emailing me asking how to cancel. Why would anyone commit to "signing on" without "reading" the join page to know how to "sign off". beats me.

Anyhow, we reduced our DL limits to 5gb a day, again, all slapped up in bold on our T&C's and so far no complaints. Even had a couple of emails from members apologising for exceeding....

The point is at the first stage of a complaint, unblock but reitierate the limit. That way the customer is happy you unblocked them but is clear what the limits are. With todays broadband speeds, you can pull massive amounts of data in no time. DL limits make complete sense to me..

we are talking about 1 major term and condition, which the tour contridicts in it "selling message"
so all we are talking about is changing a line from download now to download 5 gigs per day max

oh as to the no complaints do you really believe people will complain vocally they will simply quit .

blogsy · 11-08-2009, 11:18 AM

some of our sites have over 2000 movies, the tour only shows the latest 20 movies or so which any surfer would still be able to download that same day. No where in any of our tours do we say download everything in the whole site today. That would be insane.

As for download limits being one "major term and condition", I dont it's that big a deal. We maybe find one account blocked a day. I would have thought more important terms and conditions would be those that relate to content distribution, password security, customer information confidentiality, site uptime and so on. Do you honestly have all those majorly important T's & C's plastered all over your tour/s?

For some people. DL limits are a big deal. To me they are not. My customer base is steady and we have enough customers to know that overall. DL limits are not a big deal in the long run. To the punter that signs up for $19.95, cancels the rebill the same day and then expects to pull the whole site in a month, they probably could still do so....but at 5 gb a day

andrej_NDC · 11-08-2009, 12:00 PM

Quote:

Originally Posted by SGS

That's the way we have been doing it since 1999 but last month alone our members area used well over 30000GB and we are getting hammered on hosting.

Your hosting bill should be only a few % of what you make in gross these days. BW is super cheap, 30000GB is like 100Mbps, right? That costs $350 at choopa. So you either pay too much for hosting or your password protection script doesn't work good enough.

fatfoo · 11-08-2009, 12:40 PM

Most of the paysites have no limits, don't they.

gideongallery · 11-08-2009, 01:37 PM

Quote:

Originally Posted by blogsy

some of our sites have over 2000 movies, the tour only shows the latest 20 movies or so which any surfer would still be able to download that same day. No where in any of our tours do we say download everything in the whole site today. That would be insane.

As for download limits being one "major term and condition", I dont it's that big a deal. We maybe find one account blocked a day. I would have thought more important terms and conditions would be those that relate to content distribution, password security, customer information confidentiality, site uptime and so on. Do you honestly have all those majorly important T's & C's plastered all over your tour/s?

For some people. DL limits are a big deal. To me they are not. My customer base is steady and we have enough customers to know that overall. DL limits are not a big deal in the long run. To the punter that signs up for $19.95, cancels the rebill the same day and then expects to pull the whole site in a month, they probably could still do so....but at 5 gb a day

so if i live in a state or country which doesn't automatically accept click thru liciences i have the right to distribute your content free and clear

of course not because that would be a violation of the copyright act and that the default position is that i don't have such a right

likewise the copyright act explictly says that your exclusive rights are subject to fair use (backup included) so the default position IS having the right download everything (otherwise backup would be irrelevent)

you can't have it both ways.

hiding the fact that you are restricting their EXPECTED fair use rights, is slimy and underhanded, just because your customers don't realize that, or let you get away with it doesn't make it right.

blogsy · 11-08-2009, 02:43 PM

Quote:

Originally Posted by gideongallery

the default position..

= assumption.... assumption is the mother of all fuck ups waiting to happen

Quote:

Originally Posted by gideongallery

is slimy and underhanded

It's getting off topic. I think DL limits are a good idea, you dont...simples.

stever · 11-08-2009, 03:11 PM

Quote:

Originally Posted by SGS

That's the way we have been doing it since 1999 but last month alone our members area used well over 30000GB and we are getting hammered on hosting.

geez
30000 gb is nothing

I think your host is taking you for a ride

I can suggest a host for you but if you spoke to shap he probably already did

MaDalton · 11-08-2009, 03:34 PM

Quote:

Originally Posted by blogsy

= assumption.... assumption is the mother of all fuck ups waiting to happen

It's getting off topic. I think DL limits are a good idea, you dont...simples.

i have 2 suggestions for you:

- stop discussing with gideon, it's useless

- check your BW prices with your host, everything over $10 per mbit is too much and i guess you could get something like $5 to $8 - at some hosts even less

borked · 11-08-2009, 04:36 PM

why the old bump?

notime · 11-08-2009, 04:51 PM

Quote:

Originally Posted by borked

Personally, I don't have a problem with a member ripping the entire 22TB collection if they can as fast as they can, since they paid the membership for it. What I do have a pb with is the vast majority doing it to spread the content elsewhere, not just for their own viewing pleasure.

22TB is a lot...
Few consumers have that kind of drive space I think (or the connection to download that much).

gideongallery · 11-08-2009, 05:09 PM

Quote:

Originally Posted by blogsy

= assumption.... assumption is the mother of all fuck ups waiting to happen

It's getting off topic. I think DL limits are a good idea, you dont...simples.

wrong i don't care one way or the other about download limits

if you tell me upfront on your tour and i believe your content is worth enough to put up with those limits so be it

it the scummy slimebally action of HIDING those download limits in your TOS that i object too

blogsy · 11-09-2009, 12:44 AM

Quote:

Originally Posted by MaDalton

suggestions for you:

- stop discussing with gideon, it's useless

Thanks, Advice taken :-)

raymor · 11-09-2009, 11:59 AM

Quote:

Originally Posted by MaDalton

i have 2 suggestions for you:

- stop discussing with gideon, it's useless

Ditto. I'm waiting for him to sue Netflix because their site advertises "over 100,000 DVDs".
He doesn't realize that's 100,000 DVDs TO CHOOSE FROM. He thinks they're going
to mail him all 100,000 at once, it seems.

gideongallery · 11-09-2009, 01:44 PM

Quote:

Originally Posted by raymor

Ditto. I'm waiting for him to sue Netflix because their site advertises "over 100,000 DVDs".
He doesn't realize that's 100,000 DVDs TO CHOOSE FROM. He thinks they're going
to mail him all 100,000 at once, it seems.

they don't hide anything

they don't pretend you can get them all at the same time and then hide a 1 at a time limit in their TOS.

http://www.netflix.com/

right on the front page

DVD by mail
(1 out-at-a-time)

i can't believe how far you will go to justify the scummy practise of baiting and switching your members with a Hidden condition.

07-22-2009, 11:30 AM	#51
borked Totally Borked Industry Role: Join Date: Feb 2005 Posts: 6,284	Well, I can see what GG is saying - tours saying xxx thousand images, xxxhours of video etc etc, join now. So someone joins, decides to rip the collection for offline viewing later and cancels within 1 month. He got what was advertised and paid 1 month for it. However, he would get blocked by all these measures, which is false advertising, since it wasn't stated he wasn't allowed to download all this content however/whenever he wished. Personally, I don't have a problem with a member ripping the entire 22TB collection if they can as fast as they can, since they paid the membership for it. What I do have a pb with is the vast majority doing it to spread the content elsewhere, not just for their own viewing pleasure. __________________ For coding work - hit me up on andy // borkedcoder // com (consider figuring out the email as test #1) All models are wrong, but some are useful. George E.P. Box. p202

11-08-2009, 11:18 AM	#54
blogsy Confirmed User Join Date: Jul 2003 Posts: 208	some of our sites have over 2000 movies, the tour only shows the latest 20 movies or so which any surfer would still be able to download that same day. No where in any of our tours do we say download everything in the whole site today. That would be insane. As for download limits being one "major term and condition", I dont it's that big a deal. We maybe find one account blocked a day. I would have thought more important terms and conditions would be those that relate to content distribution, password security, customer information confidentiality, site uptime and so on. Do you honestly have all those majorly important T's & C's plastered all over your tour/s? For some people. DL limits are a big deal. To me they are not. My customer base is steady and we have enough customers to know that overall. DL limits are not a big deal in the long run. To the punter that signs up for $19.95, cancels the rebill the same day and then expects to pull the whole site in a month, they probably could still do so....but at 5 gb a day Last edited by blogsy; 11-08-2009 at 11:20 AM..

11-08-2009, 12:40 PM	#56
fatfoo ICQ:649699063 Industry Role: Join Date: Mar 2003 Posts: 27,763	Most of the paysites have no limits, don't they. __________________ Send me an email: [email protected]

11-08-2009, 04:36 PM	#61
borked Totally Borked Industry Role: Join Date: Feb 2005 Posts: 6,284	why the old bump? __________________ For coding work - hit me up on andy // borkedcoder // com (consider figuring out the email as test #1) All models are wrong, but some are useful. George E.P. Box. p202