webair support - GoFuckYourself.com

icymelon · 07-20-2009, 07:08 PM

how long does it usually take your support tickets to get attended too?

ztik · 07-20-2009, 07:15 PM

Dunno.. just message one of the techs on AIM and they reply right away

Or call them. Did the other night at 2am drunk cause I thought one of my servers were broke (but they weren't I was drunk) and the guy was friendly lol. He answered right away

SBJ · 07-20-2009, 07:23 PM

this should be a long thread.. see sig

F-U-Jimmy · 07-20-2009, 07:27 PM

Averages about a hour to get an e-mail response. And the problem is usually fixed within a few hours....

WebairGerard · 07-20-2009, 07:34 PM

Quote:

Originally Posted by icymelon

how long does it usually take your support tickets to get attended too?

you can always reach a tech 24x7 via live chat as well. I will contact you now and see that you are in touch with our support team.

brassmonkey · 07-20-2009, 08:21 PM

g00d deal

digifan · 07-20-2009, 08:25 PM

They help and solve the case pretty fast. Just contact live support.

WiredGuy · 07-20-2009, 08:27 PM

Live support is probably the best way to resolve an issue, much faster than the ticket system.
WG

Barefootsies · 07-20-2009, 08:32 PM

Quote:

Originally Posted by SBJ

this should be a long thread.. see sig

Boozer · 07-20-2009, 08:48 PM

or switch to natnet and get you ticket answered and problem solved in minutes

Zuzana Designs · 07-20-2009, 09:24 PM

Do live support and it will be resolved in 5 mins or less.

San · 07-20-2009, 11:26 PM

Quote:

Originally Posted by icymelon

how long does it usually take your support tickets to get attended too?

a few days

ContentPimp · 07-20-2009, 11:32 PM

hop on livechat its the best!
they usually attend to my tickets very promptly, however getting mod_rails configured properly took them about 3 weeks, which is a bit sad...

Iron Fist · 07-21-2009, 12:17 AM

Quote:

Originally Posted by icymelon

how long does it usually take your support tickets to get attended too?

Quote:

Originally Posted by San

a few days

Elixir · 07-21-2009, 12:23 AM

Quote:

Originally Posted by SBJ

this should be a long thread.. see sig

fatman1 · 07-21-2009, 12:32 AM

Quote:

Originally Posted by San

a few days

janosik · 07-21-2009, 12:34 AM

Last time it took about 4 days for them to response when I used their ticket system. They have one more unhappy client who is looking for new hosting now.

smack · 07-21-2009, 04:27 AM

usually it doesn't take very long for them to respond.

for some reason my cpanel stopped sending me responses to my support tickets to my email. i thought they were ignoring me for over a week once, then i logged in to my cpanel only to find that not only had they responded, but the issue had been corrected. i just didn't know about it because i never an email notification. i felt like an ass.

07-20-2009, 07:08 PM	#1
icymelon Confirmed User Industry Role: Join Date: Dec 2007 Location: Las Vegas Posts: 3,220	webair support how long does it usually take your support tickets to get attended too? __________________ Network Of Adult Blogs With Hardlink Rentals Available

07-20-2009, 07:15 PM	#2
ztik Confirmed User Industry Role: Join Date: Aug 2001 Location: Nomad Posts: 5,196	Dunno.. just message one of the techs on AIM and they reply right away Or call them. Did the other night at 2am drunk cause I thought one of my servers were broke (but they weren't I was drunk) and the guy was friendly lol. He answered right away __________________ .

07-20-2009, 07:23 PM	#3
SBJ So Fucking Fabulous Industry Role: Join Date: Apr 2003 Location: Indiana Posts: 11,375	this should be a long thread.. see sig __________________ Chaturbate - Make tons of money from Cams! *Name Silo - Domains under $9 and free ID protect*

07-20-2009, 07:27 PM	#4
F-U-Jimmy Confirmed User Industry Role: Join Date: Apr 2006 Location: Visiting a city near you soon ! Posts: 6,853	Averages about a hour to get an e-mail response. And the problem is usually fixed within a few hours.... __________________ icq. 176240424 44.years as a pornographer !!!!!!!!!!! Last edited by F-U-Jimmy; 07-20-2009 at 07:29 PM..

07-20-2009, 08:21 PM	#6
brassmonkey Pay It Forward Industry Role: Join Date: Sep 2005 Location: Yo Mama House Posts: 76,934	g00d deal __________________ TRUMP 2025 KEKAW!!! - Support The Laken Riley Act!!! END DACA - SUPPORT AZ HCR 2060 52R - email: brassballz-at-techie.com

07-20-2009, 08:25 PM	#7
digifan The Profiler Industry Role: Join Date: Oct 2002 Location: ICQ 76281726 and I'm female Posts: 14,618	They help and solve the case pretty fast. Just contact live support. __________________ [email protected] Webair Rocks

07-20-2009, 08:27 PM	#8
WiredGuy Pounding Googlebot Industry Role: Join Date: Aug 2002 Location: Canada Posts: 34,451	Live support is probably the best way to resolve an issue, much faster than the ticket system. WG __________________ I play with Google.

07-20-2009, 08:48 PM	#10
Boozer So Fucking Banned Join Date: Feb 2005 Posts: 3,134	or switch to natnet and get you ticket answered and problem solved in minutes

07-20-2009, 09:24 PM	#11
Zuzana Designs All Your Design Needs Industry Role: Join Date: Feb 2005 Location: [email protected] Posts: 20,788	Do live support and it will be resolved in 5 mins or less. __________________ Website Design - Consulting - Development sarah [at] zuzanadesigns.com - See Our Work Need a SFW landing page or tour for age verification?

07-20-2009, 11:32 PM	#13
ContentPimp Confirmed User Join Date: Nov 2008 Posts: 3,184	hop on livechat its the best! they usually attend to my tickets very promptly, however getting mod_rails configured properly took them about 3 weeks, which is a bit sad... __________________ Blog Post Writing and Reviews are 2 cents per word & Titles and Gallery Descriptions 1 cent per word We also write Pay Site Reviews, SEO and Mainstream text www.contentpimp.info Contact me on ICQ at 400792466 Payoneer, Paxum and Paypal Accepted forms of Payment by the Pimp

07-21-2009, 12:34 AM	#17
janosik Confirmed User Industry Role: Join Date: Jan 2002 Posts: 754	Last time it took about 4 days for them to response when I used their ticket system. They have one more unhappy client who is looking for new hosting now.

07-21-2009, 04:27 AM	#18
smack Push Porn Like Weight. Industry Role: Join Date: Mar 2002 Location: Inside .NET Posts: 10,652	usually it doesn't take very long for them to respond. for some reason my cpanel stopped sending me responses to my support tickets to my email. i thought they were ignoring me for over a week once, then i logged in to my cpanel only to find that not only had they responded, but the issue had been corrected. i just didn't know about it because i never an email notification. i felt like an ass. __________________ Cry havoc and let slip the dogs of war.