I hate DELL - GoFuckYourself.com

2MuchMark · 08-10-2009, 10:55 AM

Talk about frustrating...

We buy all of our servers from Dell. We recycle our old machines to use as development machines (along with old old desktops) but we buy new machines regularly.

A 16 port KVM Died. I am trying to replace it. I am constantly being pushed from one Indian technical support person to another because they can't match the service tag or model number of our unit. I finally gave up and told them just to sell me a new one as this one's warranty may be expired anyway, but now this has made things worth. They keep transfering us to Dell USA and when I tell them I'm in Canada, they keep transfering me back to a "Canadian" service person (Also still in India), who cannot help me.

So I hung up, went online, found the gadget we want. As its a bit of an emergency I call back and try again to order this part. Once again, I'm endlessly transfered from one person to another. 45 minutes later and I am STILL on the phone with them as I type this. The unit I want to buy is only a few hundred dollars. It has already cost this in total time spent just to order the damn thing. Incredible.

MetaMan · 08-10-2009, 11:07 AM

So wait you are saying that it wasnt worth transferring over thousands of north american jobs overseas so we can save $30 on an HD?

AGREED

AdultHardcore · 08-10-2009, 11:24 AM

Their outsourced service does suck big time.

elmy · 08-10-2009, 11:25 AM

DELL = bullshit

GrouchyAdmin · 08-10-2009, 11:25 AM

Why don't you have a Dell Gold rep? Anyone who does over 100k/yr gets a whole team of people helping them out.

the_pervert · 08-10-2009, 11:27 AM

i have gold support, i call and get some one in texas...no complaints here on dell
i recommend you upgrade to gold support.

michael.kickass · 08-10-2009, 11:32 AM

I like DELL

The Duck · 08-10-2009, 11:36 AM

Gold support sounds like the way to go.

Rochard · 08-10-2009, 11:40 AM

I'm just about done with Dell also.

For some reason about a year ago they just shut off my line of credit with them. It was really the only line of credit I have other than my mortgage. So fuck them. Since then I have no incentive to buy from Dell, being as I'm paying cash. In the past year we've bought two laptops and two desktops. The two desktops are a Dell and a HP, and the two laptops is one Dell and one Acer.

The only reason I was buying Dell was because of that line of credit. Now, I buy what best fits my needs.

Sid70 · 08-10-2009, 11:41 AM

there should be no gold support thing honestly it sounds russian bribe me style.

smutnut · 08-10-2009, 02:00 PM

I started hating Dell when they fired the "burn out surfer" spokesman who made them what they are today

Plus they are the worse piece of crap since compac. I bought compac once and had to send it back for repairs at least three times

WiredGuy · 08-10-2009, 02:09 PM

Quote:

Originally Posted by GrouchyAdmin

Why don't you have a Dell Gold rep? Anyone who does over 100k/yr gets a whole team of people helping them out.

Getting any kind of dedicated rep will help. The one I have gave me the customer service phone number to a call center in Alberta. I never turned back since. Its the direct line to get "white man" support. To hell with those outsourcers who just read a script and don't understand crap.
WG

BestXXXPorn · 08-10-2009, 02:16 PM

They used to keep everything in the US and had top of the line service... guess they did away with that and increased the suck...

Pete-KT · 08-10-2009, 04:22 PM

why dont you buy with a CORPORATE account from dell, all corp accounts get USA based support thats what we do

seeandsee · 08-10-2009, 04:53 PM

Quote:

Originally Posted by **********

Talk about frustrating...

We buy all of our servers from Dell. We recycle our old machines to use as development machines (along with old old desktops) but we buy new machines regularly.

A 16 port KVM Died. I am trying to replace it. I am constantly being pushed from one Indian technical support person to another because they can't match the service tag or model number of our unit. I finally gave up and told them just to sell me a new one as this one's warranty may be expired anyway, but now this has made things worth. They keep transfering us to Dell USA and when I tell them I'm in Canada, they keep transfering me back to a "Canadian" service person (Also still in India), who cannot help me.

So I hung up, went online, found the gadget we want. As its a bit of an emergency I call back and try again to order this part. Once again, I'm endlessly transfered from one person to another. 45 minutes later and I am STILL on the phone with them as I type this. The unit I want to buy is only a few hundred dollars. It has already cost this in total time spent just to order the damn thing. Incredible.

bronco67 · 08-10-2009, 04:55 PM

In Dell's defense, KVM switches(from my experience) seem kind of dodgy anyway. I've replaced 2 this year.

Although, its sounds like the service sucks.

08-10-2009, 10:55 AM	#1
2MuchMark Videochat Solutions Industry Role: Join Date: Aug 2004 Location: Canada Posts: 48,655	I hate DELL Talk about frustrating... We buy all of our servers from Dell. We recycle our old machines to use as development machines (along with old old desktops) but we buy new machines regularly. A 16 port KVM Died. I am trying to replace it. I am constantly being pushed from one Indian technical support person to another because they can't match the service tag or model number of our unit. I finally gave up and told them just to sell me a new one as this one's warranty may be expired anyway, but now this has made things worth. They keep transfering us to Dell USA and when I tell them I'm in Canada, they keep transfering me back to a "Canadian" service person (Also still in India), who cannot help me. So I hung up, went online, found the gadget we want. As its a bit of an emergency I call back and try again to order this part. Once again, I'm endlessly transfered from one person to another. 45 minutes later and I am STILL on the phone with them as I type this. The unit I want to buy is only a few hundred dollars. It has already cost this in total time spent just to order the damn thing. Incredible. __________________ Custom Software \| Server Management \| Integration and Technology Solutions https://www.2much.net

08-10-2009, 11:24 AM	#3
AdultHardcore Confirmed User Join Date: Apr 2006 Location: Maine Posts: 338	Their outsourced service does suck big time. __________________ Webmasters, get your own phone sex number.

08-10-2009, 11:25 AM	#4
elmy Confirmed User Industry Role: Join Date: Jan 2005 Posts: 2,317	DELL = bullshit __________________ The Most Effective Software For Porn Video Upload! Over 370 adult tube sites ready for upload! + Free Virtual Private Server! ★★ Tubes Booster - video cms for adult tube sites! ★★

08-10-2009, 11:25 AM	#5
GrouchyAdmin Now choke yourself! Industry Role: Join Date: Apr 2006 Posts: 12,085	Why don't you have a Dell Gold rep? Anyone who does over 100k/yr gets a whole team of people helping them out. __________________ AIM: GrouchyGfy

08-10-2009, 11:32 AM	#7
michael.kickass Too lazy to set a custom title Join Date: Mar 2009 Posts: 11,039	I like DELL __________________ NICERATIOS - $30 PPS - 50% Rev Share - 5% WM Referral - High Converting Sites! Any questions about your NICERATIOS account? Vanessa will take care of you: [email protected] Looking to expand your business in general, maybe sell your sites? Contact me: [email protected]

08-10-2009, 11:07 AM	#2
MetaMan I AM WEB 2.0 Industry Role: Join Date: Jan 2003 Posts: 28,682	So wait you are saying that it wasnt worth transferring over thousands of north american jobs overseas so we can save $30 on an HD? AGREED

08-10-2009, 11:27 AM	#6
the_pervert Registered User Join Date: Jul 2009 Location: San Diego Posts: 41	i have gold support, i call and get some one in texas...no complaints here on dell i recommend you upgrade to gold support.

08-10-2009, 11:36 AM	#8
The Duck Adult Content Provider Industry Role: Join Date: May 2005 Location: Europe Posts: 18,243	Gold support sounds like the way to go. __________________ Skype Horusmaia ICQ 41555245 Email [email protected]

08-10-2009, 11:40 AM	#9
Rochard Jägermeister Test Pilot Industry Role: Join Date: Dec 2001 Location: NORCAL Posts: 73,171	I'm just about done with Dell also. For some reason about a year ago they just shut off my line of credit with them. It was really the only line of credit I have other than my mortgage. So fuck them. Since then I have no incentive to buy from Dell, being as I'm paying cash. In the past year we've bought two laptops and two desktops. The two desktops are a Dell and a HP, and the two laptops is one Dell and one Acer. The only reason I was buying Dell was because of that line of credit. Now, I buy what best fits my needs. __________________ “The choice is no longer between right or left. The choice is between normal and crazy.” - Sarah Huckabee Sanders YNOT MAIL \| THE BEST ADULT MAILING SOLUTION

08-10-2009, 11:41 AM	#10
Sid70 Downshifter Industry Role: Join Date: Dec 2002 Location: Road trip Posts: 16,413	there should be no gold support thing honestly it sounds russian bribe me style. __________________ Русня, идите нахуй!

08-10-2009, 02:00 PM	#11
smutnut So Fucking Banned Industry Role: Join Date: Jul 2007 Location: Babylon Posts: 5,889	I started hating Dell when they fired the "burn out surfer" spokesman who made them what they are today Plus they are the worse piece of crap since compac. I bought compac once and had to send it back for repairs at least three times

08-10-2009, 02:16 PM	#13
BestXXXPorn Confirmed User Join Date: Jun 2009 Location: Asheville, NC Posts: 2,277	They used to keep everything in the US and had top of the line service... guess they did away with that and increased the suck... __________________ ICQ: 258-202-811 \| Email: eric{at}bestxxxporn.com

08-10-2009, 04:22 PM	#14
Pete-KT Workin With The Devil Industry Role: Join Date: Oct 2004 Location: West Bloomfield, MI Posts: 51,532	why dont you buy with a CORPORATE account from dell, all corp accounts get USA based support thats what we do

08-10-2009, 04:55 PM	#16
bronco67 Too lazy to set a custom title Join Date: Dec 2006 Posts: 29,032	In Dell's defense, KVM switches(from my experience) seem kind of dodgy anyway. I've replaced 2 this year. Although, its sounds like the service sucks. __________________