Phatservers ... whats going on ? - GoFuckYourself.com

Sausage · 10-08-2009, 06:46 PM

We have more than a few accounts, a mixture of boxes and virtual accounts with them, and have been with them for a good 3 years. Ever since the change in ownership or whatever it was that happened problems have started. One of our servers has been down several times a week for months. Occasional downtimes for the virtual accounts too, and after checking with a few others they have seen it too. Support is still quick and the downtimes dont last long but still thats not the issue

Not wanting to bash them, because they have been a great host for a long time, but is this just bad luck on our part or are you seeing a drop in uptime since they changed to AmeriNOC?

area51 - BANNED FOR LIFE · 10-08-2009, 06:49 PM

I haven't noticed a change in downtime or support.

Barefootsies · 10-08-2009, 06:52 PM

I have noticed some changes as well.

However, it not like they went from MOJO to HostGator or something.

brassmonkey · 10-08-2009, 07:00 PM

Quote:

Originally Posted by Barefootsies

I have noticed some changes as well.

However, it not like they went from MOJO to HostGator or something.

yep there is downtimes MOJO to HostGator damn

18teens · 10-08-2009, 07:15 PM

No downtime here.

deserv · 10-08-2009, 07:20 PM

I got no problems here either in fact, I got great help from them when my account got hacked a few days ago. They stopped the hacker dead in his tracks and restored my account + helped me out with some other stuff in a very limited time

I'm very happy with them.

Maybe your on a server with a malfunctioning harddrive, ask them to relocate your account because I'm not having any problems that you described

Sausage · 10-08-2009, 07:38 PM

Ok thanks for the feedback

Maybe these are just isolated cases. Definitely hope so, moving this much hosting would be a pain in the ass.

Jdoughs · 10-08-2009, 07:56 PM

I also have a couple accounts there, and both seem fine.

Jim_Gunn · 10-08-2009, 07:58 PM

The sites on my dedicated box are fine as far as I can tell.

Babaganoosh · 10-08-2009, 07:59 PM

No downtime or support issues. I just have a single virtual there but smooth sailing so far.

Lace · 10-08-2009, 08:02 PM

I've got a monitoring service on my box and I get emails all of the time about it going up and down.

I've emailed and asked to have my stuff moved but no-go. Can't bitch too much though. It's only a small virtual box for some blogs.

Jdoughs · 10-08-2009, 08:04 PM

Quote:

Originally Posted by Lace

I've got a monitoring service on my box and I get emails all of the time about it going up and down.

I've emailed and asked to have my stuff moved but no-go. Can't bitch too much though. It's only a small virtual box for some blogs.

I also got one of those Shared Virtual and I think its 4 users per box with them, if I see it go down I assume that one of the other users did something that crashed it. Like I've often done to the other users on mine..lol It always retarts quickly and never seems to have much issues.

Darkhorse · 10-08-2009, 08:07 PM

Had an hours downtime last week other then that been ok, there were quick as per-usual to let me know what was wrong and how long it would be down.

bizasusual · 10-08-2009, 08:27 PM

We've definetely had similar issues

CyberHustler · 10-08-2009, 08:38 PM

Service has improved a lot for me. A lot less downtime lately. It was beginning to piss me off a couple months ago though and I almost went shopping for a new host... especially having to switch servers about 4 or 5 times in the past year and a half over the same damn issues. But things seem good now and their support response time is damn near instantaneous.

I'm on a virtual with them btw.

Sausage · 10-08-2009, 08:57 PM

Ah ok so its not just me and the few i have talked to.

Worth keeping an eye on then i think.

XSV · 10-08-2009, 09:21 PM

Sausage,

I would love to speak with you, or anyone else for that matter, directly about the problems you are having. Please feel free to hit me up on icq #56 05 48 95 or via support [at] phatservers . net and let me know exactly what your recent issues are and how we have fallen short in our service for you so I can get to the bottom of this. We have worked hard for nine years to give top notch managed service at affordable prices so we would really like to know what the issue is. I don't have any ICQ messages, Moose doesn't have any, there aren't any tickets to sales or our techs saying "hey, I need to talk to you, you guys suck lately," so it's really hard for us to help you out based on this thread. We take these claims very seriously and would love to get to the bottom of your issue.

For the record, again, there has been no change in ownership, we rebranded under a new name for many reasons, the Phatservers.net brand still exists, it is still the same ownership, same DC, more BW than before, hosting more clients than before we switched to AmeriNOC and growing weekly. While the migration to a new billing system and a new support system hasn't been without hiccups we know that these changes will lead to better overall service in the future.

- Matt

geedub · 10-08-2009, 09:58 PM

<3 phat.

dial · 10-08-2009, 10:53 PM

amerinoc???? lol...what a horrible name

Sausage · 10-08-2009, 11:26 PM

Quote:

Originally Posted by XSV

Sausage,

I would love to speak with you, or anyone else for that matter, directly about the problems you are having. Please feel free to hit me up on icq #56 05 48 95 or via support [at] phatservers . net and let me know exactly what your recent issues are and how we have fallen short in our service for you so I can get to the bottom of this. We have worked hard for nine years to give top notch managed service at affordable prices so we would really like to know what the issue is. I don't have any ICQ messages, Moose doesn't have any, there aren't any tickets to sales or our techs saying "hey, I need to talk to you, you guys suck lately," so it's really hard for us to help you out based on this thread. We take these claims very seriously and would love to get to the bottom of your issue.

For the record, again, there has been no change in ownership, we rebranded under a new name for many reasons, the Phatservers.net brand still exists, it is still the same ownership, same DC, more BW than before, hosting more clients than before we switched to AmeriNOC and growing weekly. While the migration to a new billing system and a new support system hasn't been without hiccups we know that these changes will lead to better overall service in the future.

- Matt

Appreciate the offer mate, and if things don't improve will definitely contact you.

You guys have been great over the years, but just seemed to be falling apart these past months shortly after the change, hence me asking for other's feedback. We are running a largeish newbie and webmaster help project and currently you are one of the hosts we actually push on there, so have referred a lot of business your way. Then again we don't want to keep doing it if things aren't looking, as it reflects badly on us.

Can always be reached on icq 15567120 if you wanted to know more about the hosting.

Edit : Just saw you did post your icq up there and i missed it, I will throw you a msg if the problems continue.

Denny · 10-09-2009, 01:57 AM

Too many problems... I have closed my PS (virtual) account already. Been over a year with them.

erots · 10-19-2009, 08:23 AM

Yeah moved my sites last too last month. A lot of random downtime issues which all weren't really for that long time but still. What was really annoying though was that I had these issues where I couldn't access my domains for hours.. domain names just didn't resolve but everyone else who tried said they were OK.

So I really had no other choice than to just move because this issue was left unresolved. I made tickets and tried to work it out and I have to say that they really tried to help me but nothing really worked.

directfiesta · 10-19-2009, 08:48 AM

Quote:

Originally Posted by erots

Yeah moved my sites last too last month. A lot of random downtime issues which all weren't really for that long time but still. What was really annoying though was that I had these issues where I couldn't access my domains for hours.. domain names just didn't resolve but everyone else who tried said they were OK.

So I really had no other choice than to just move because this issue was left unresolved. I made tickets and tried to work it out and I have to say that they really tried to help me but nothing really worked.

if others can reach your domains, but not you ...it is then a dns issue.
Could be your ISP not updating their cache or yourself being using a cache on your pc ( next time do from c: prompt : ipconfig /flushdns ( Roadrunner business is well know to keep their cache for ever .... ).

I do not see what the host can do to resolve that, not being a hosting issue .

baddog · 10-19-2009, 08:50 AM

Quote:

Originally Posted by erots

What was really annoying though was that I had these issues where I couldn't access my domains for hours.. domain names just didn't resolve but everyone else who tried said they were OK.

That does not sound like a server issue. Sounds like a cache issue.

10-08-2009, 06:46 PM	#1
Sausage Confirmed User Join Date: Oct 2002 Location: Australia Posts: 3,012	Phatservers ... whats going on ? We have more than a few accounts, a mixture of boxes and virtual accounts with them, and have been with them for a good 3 years. Ever since the change in ownership or whatever it was that happened problems have started. One of our servers has been down several times a week for months. Occasional downtimes for the virtual accounts too, and after checking with a few others they have seen it too. Support is still quick and the downtimes dont last long but still thats not the issue Not wanting to bash them, because they have been a great host for a long time, but is this just bad luck on our part or are you seeing a drop in uptime since they changed to AmeriNOC?

10-08-2009, 06:52 PM	#3
Barefootsies Choice is an Illusion Industry Role: Join Date: Feb 2005 Location: Land of Obama Posts: 42,635	I have noticed some changes as well. However, it not like they went from MOJO to HostGator or something. __________________ Should You Email Your Members? Link1 \| Link2 \| Link3 Enough Said. "Would you rather live like a king for a year or like a prince forever?"

10-08-2009, 07:20 PM	#6
deserv Confirmed User Join Date: Apr 2009 Posts: 327	I got no problems here either in fact, I got great help from them when my account got hacked a few days ago. They stopped the hacker dead in his tracks and restored my account + helped me out with some other stuff in a very limited time I'm very happy with them. Maybe your on a server with a malfunctioning harddrive, ask them to relocate your account because I'm not having any problems that you described __________________ Webcamsex Girlz I Host With AmeriNOC(Old Phatservers) Convert your BE/NL traffic: 18Pluscash ICQ: 87248392

10-08-2009, 07:56 PM	#8
Jdoughs Confirmed User Industry Role: Join Date: Mar 2004 Location: Great White North Posts: 5,794	I also have a couple accounts there, and both seem fine. __________________ LinkSpun - Premier Adult Link Trading Community - ICQ - 464/\281/\250 Be Seen By New Webmasters/Affiliates * Target out webmasters/affiliates based on niches your sites are for less than $20 a month. AmeriNOC - Proudly hosted @ AmeriNOC!

10-08-2009, 07:58 PM	#9
Jim_Gunn Confirmed User Industry Role: Join Date: Feb 2003 Location: Where The Teens Are Posts: 5,702	The sites on my dedicated box are fine as far as I can tell. __________________ Jim Gunn Filming Cinematic Porn Skype JimGunnProductions

10-08-2009, 06:49 PM	#2
area51 - BANNED FOR LIFE So Fucking Banned Join Date: Aug 2009 Posts: 3,164	I haven't noticed a change in downtime or support.

10-08-2009, 07:15 PM	#5
18teens Confirmed User Industry Role: Join Date: Dec 2002 Posts: 1,605	No downtime here.

10-08-2009, 07:38 PM	#7
Sausage Confirmed User Join Date: Oct 2002 Location: Australia Posts: 3,012	Ok thanks for the feedback Maybe these are just isolated cases. Definitely hope so, moving this much hosting would be a pain in the ass.

10-08-2009, 07:59 PM	#10
Babaganoosh ♥♥♥ Likes Hugs ♥♥♥ Industry Role: Join Date: Nov 2001 Location: /home Posts: 15,841	No downtime or support issues. I just have a single virtual there but smooth sailing so far. __________________ I like pie.

10-08-2009, 08:02 PM	#11
Lace Too lazy to set a custom title Industry Role: Join Date: Mar 2004 Posts: 16,116	I've got a monitoring service on my box and I get emails all of the time about it going up and down. I've emailed and asked to have my stuff moved but no-go. Can't bitch too much though. It's only a small virtual box for some blogs. __________________ Your Paysite Partner Strength In Numbers! StickyDollars \| RadicalCash \| KennysPennies \| HomegrownCash

10-08-2009, 08:07 PM	#13
Darkhorse Horsing Around Industry Role: Join Date: Sep 2002 Location: AU Posts: 5,861	Had an hours downtime last week other then that been ok, there were quick as per-usual to let me know what was wrong and how long it would be down.

10-08-2009, 08:27 PM	#14
bizasusual Registered User Join Date: Jun 2009 Posts: 50	We've definetely had similar issues __________________ Hard Links and Traffic Trades

10-08-2009, 08:38 PM	#15
CyberHustler So Fucking Banned Industry Role: Join Date: Feb 2006 Posts: 25,214	Service has improved a lot for me. A lot less downtime lately. It was beginning to piss me off a couple months ago though and I almost went shopping for a new host... especially having to switch servers about 4 or 5 times in the past year and a half over the same damn issues. But things seem good now and their support response time is damn near instantaneous. I'm on a virtual with them btw.

10-08-2009, 08:57 PM	#16
Sausage Confirmed User Join Date: Oct 2002 Location: Australia Posts: 3,012	Ah ok so its not just me and the few i have talked to. Worth keeping an eye on then i think.

10-08-2009, 09:21 PM	#17
XSV Confirmed User Industry Role: Join Date: Sep 2001 Location: Cybercave. Posts: 1,214	Sausage, I would love to speak with you, or anyone else for that matter, directly about the problems you are having. Please feel free to hit me up on icq #56 05 48 95 or via support [at] phatservers . net and let me know exactly what your recent issues are and how we have fallen short in our service for you so I can get to the bottom of this. We have worked hard for nine years to give top notch managed service at affordable prices so we would really like to know what the issue is. I don't have any ICQ messages, Moose doesn't have any, there aren't any tickets to sales or our techs saying "hey, I need to talk to you, you guys suck lately," so it's really hard for us to help you out based on this thread. We take these claims very seriously and would love to get to the bottom of your issue. For the record, again, there has been no change in ownership, we rebranded under a new name for many reasons, the Phatservers.net brand still exists, it is still the same ownership, same DC, more BW than before, hosting more clients than before we switched to AmeriNOC and growing weekly. While the migration to a new billing system and a new support system hasn't been without hiccups we know that these changes will lead to better overall service in the future. - Matt __________________ Managed - E3 QC 2 x 500 GB SSD's / 32 GB RAM / 100 Mbps On Gig Port + 10 TB CDN Traffic $299/mo NEW MANAGED 10 TB CDN SERVERS FROM $199 PER MONTH - 50% Off Trial Code: AMNOCDEAL DIY DEAL: Unmanaged Root Server Plans - 50% OFF For Life! • Windows + Linux • Coupon Code: SUMMERDED16 Last edited by XSV; 10-08-2009 at 09:22 PM..

10-08-2009, 09:58 PM	#18
geedub Confirmed User Industry Role: Join Date: Jun 2005 Location: concrete jungle Posts: 3,488	<3 phat. __________________ Reliable web host that actually cares, tell em geedub sent ya. Vacares

10-08-2009, 10:53 PM	#19
dial Confirmed User Join Date: May 2006 Location: wherever you aren't Posts: 1,225	amerinoc???? lol...what a horrible name __________________ boom chicka wah wah

10-09-2009, 01:57 AM	#21
Denny Too lazy to set a custom title Industry Role: Join Date: Feb 2005 Posts: 17,234	Too many problems... I have closed my PS (virtual) account already. Been over a year with them. __________________ Last edited by Denny; 10-09-2009 at 01:59 AM..

10-19-2009, 08:23 AM	#22
erots Registered User Join Date: Oct 2006 Posts: 27	Yeah moved my sites last too last month. A lot of random downtime issues which all weren't really for that long time but still. What was really annoying though was that I had these issues where I couldn't access my domains for hours.. domain names just didn't resolve but everyone else who tried said they were OK. So I really had no other choice than to just move because this issue was left unresolved. I made tickets and tried to work it out and I have to say that they really tried to help me but nothing really worked.