PAYFAME.COM Not Canceling Membership

[Barefootsies]

So a month or so ago I sign up to Aaliyah Love's site for her foot fetish week. I was disappointed, but that is to be expected as I was hoping for more in the foot stuff then available. No matter.

When I signed up for the site. I immediate canceled the $29.95 membership.

I checked on their processors main site after cancellation (tried canceling 2nd time), and receiving the cancellation email. Verified it was already canceled.

So this week I see a charge from PAYFAME.COM on my card. I am like hmmm... this could not be about that membership I canceled?!? I check. Sure enough. I log into the site in email, verifies I am already canceled.

Angered, I call the 800 number. Recording. Try next couple of days, various hours and times. Recording.

I am not pleased to say the least. But now I see, or I should say that, it further reinforces, why adult gets a bad wrap. This type of bullshit.

[Phil]

[Barefootsies]

No drama.

Dealt with on another board. Hopefully resolved now.

/case closed

[datatank]

Is it incredible dollars or solo converts?
They love to start charging cards again over and over .. Alegedly

[Profits of Doom]

See sig nig...

[Barefootsies]

Originally Posted by datatank

Is it incredible dollars or solo converts?
They love to start charging cards again over and over .. Alegedly

Aaliyah referred it to the 'powers that be'.

So hopefully this will be the end of it.

[Slick]

I might have to push that sponsor, can you imagine 100% of members rebilling FOREVER !!! ha ha ha.

[AaliyahLove]

Originally Posted by Barefootsies

Aaliyah referred it to the 'powers that be'.

So hopefully this will be the end of it.

Billing isn't my department but Blazing Bucks will take care of it tmrw morn I am sure

[mmcfadden]

Originally Posted by AaliyahLove

Billing isn't my department but Blazing Bucks will take care of it tmrw morn I am sure

why can't we all just get along?

[»Rob Content«]

Originally Posted by AaliyahLove

Billing isn't my department but Blazing Bucks will take care of it tmrw morn I am sure

Can we get more info on what the issue was though. Footsie being an adult webmaster knows how to handle a situation like this with his card, but the average joe is not.

So, any info would be great.

[Agent 488]

you contact blazing bucks or gfy support board first?

[Barefootsies]

Originally Posted by Agent 488

you contact blazing bucks or gfy support board first?

Posted full details on MP.

No need for me to rehash it toots.

Hopefully will be resolved tomorrow.

[Blazing]

Blazingbucks Response

After leaving the office sicker than a dog yesterday, I wake up to hear about this issue. Which made me even sicker!!! so, first off, I apologize for not responding sooner.

In any event... please hear me out....

The support received by "Barefootsies" is simply not acceptable, and I am looking into this matter in detail.

I am reading into 2 issues here.....

1) The re-population of a pre-checked xsale after the initial CC submit was declined, and the pre-check was in fact UN-Checked. Then the cascade took effect, and apparently, the pre-checked appeared again, but not Un-checked as previously submitted.

2) The repeated attempts to contact support for resolution, and the frustration of not being able to contact them for 3 days.

ok.. so, regarding issue #1)

I will be bringing this to the attention of the billing dept, and try to implement some scripting that will carry over the Un-checked xsale to subsequent cascaded join forms. I am fairly certain this wont be an issue to implement in the case of a decline, and the process goes from our multiple banks for approval within the cascade of our gateway. However, if the cascade goes from our multiple banks in our gateway, over to our secondary billing process which happens to be Epoch, I doubt very seriously that the previously submitted form with the UN-Checked option will carry over to the Epoch join form, and the surfer will certainly need to UN-Check the xsale again.

Regarding issue #2)

I will be contacting the billing support dept and make some inquiries as to why "Barefootsies" experienced so much difficulties in making contact and more importantly getting a satisfactory response.

I can assure everyone, that our billing and member support is at a very high level. Unfortunately, there are always situations that occur that make it appear otherwise, as evidenced with this incident. I know for certain that billing support takes care of support issues very efficiently, I receive cc's of every email correspondence of issues and disputes. In addition to that, we have a very solid member support system located at http://members-services.com and, I personally manage these support requests on a daily basis. Many of these are related to unknown xsales issues, and in EVERY case of this, a refund is issued without question.

Regarding the issue of xsales, unfortunately, we had to resort to the addition of prechecked xsales in order to maintain a profit margin, especially with affiliate related sales. We maintain a very visible xsale option on our join pages, and never hesitate to issue credits and refunds to those members who inadvertently process without knowledge a prechecked xsale.

I firmly believe this issue that "Barefootsies" experienced is isolated, I rarely receive complaints from members who have trouble reaching billing support directly. I will certainly be looking into this in detail to find out exactly what went wrong with our billing support.

I welcome anyone here reading this thread to contact me personally as many have done in the past to discuss this further.

Best regards,

Mark Blazing, GM and part owner of Blazingbucks.com

[seeandsee]

Originally Posted by Barefootsies

So a month or so ago I sign up to Aaliyah Love's site for her foot fetish week. I was disappointed, but that is to be expected as I was hoping for more in the foot stuff then available. No matter.

When I signed up for the site. I immediate canceled the $29.95 membership.

I checked on their processors main site after cancellation (tried canceling 2nd time), and receiving the cancellation email. Verified it was already canceled.

So this week I see a charge from PAYFAME.COM on my card. I am like hmmm... this could not be about that membership I canceled?!? I check. Sure enough. I log into the site in email, verifies I am already canceled.

Angered, I call the 800 number. Recording. Try next couple of days, various hours and times. Recording.

I am not pleased to say the least. But now I see, or I should say that, it further reinforces, why adult gets a bad wrap. This type of bullshit.

its tubes evil :D

[SmokeyTheBear]

You have to fax them a copy of your drivers license, your ss# and your bank routing numbers to verify it is you.

If you have done nothing wrong you have nothing to worry about.

[Barefootsies]

Originally Posted by SmokeyTheBear

You have to fax them a copy of your drivers license, your ss# and your bank routing numbers to verify it is you.

If you have done nothing wrong you have nothing to worry about.

I was not asked to fax in shit. Nor will I.

Blazing BRO is on the case. I received my confirmation e-mail of cancellation after getting them on the phone today.

I trust Blazing BRO to get my refund handled, and it sounds like he is checking into fixing that crack in the cascade system I slipped through.

/case closed

[Phil]

I wonder ow many other non webmaster customers git hit with this?

[Relentless]

I have personally joined and canceled several BB sites including this one and had zero problems. I am not doubting the problems Barefooties had, but I think it's very obvious this is not a 'designed attempt to mislead' anyone. The crack BF fell in would only arise during a cascade after a failed billing attempt and would be a very obvious charge-back for any consumer. Mark says he is addressing it with the billing staff and based on past experiences I believe this matter will be taken care of very quickly. The important part of all this is that an issue was raised and the program is resolving it quickly.

If all adult companies and webmasters took problem resolution as seriously and acted as quickly to resolve discrepancies, we would all be better off

[Carmine Raguso]

This entire business model is built around scamming. If you are not scamming you have missed the boat. That disgusting cum dumpster (alliyah whatever her kunt ass name is) is a whore, and her site sucks. I said it, hate me, it's my opinion. Period.

When is that fat bald headed faggot KB going to chime in? Fuck him too. His entire lifestyle is built around voyeurism and cheating people out of money. Sex tapes, blah blah blah. TMZ FAG. Nothing like being a trash digger for a living.

These fuckkunts need to go to jail. There is no excuse. Cancelled is CANCELLED. Either you are in bed with your processor or you need to get a new one.

Do it now faggot. He should be paid back his money 10 fold. This is so fucking regular and old on these boards. Queers.

[Carmine Raguso]

Originally Posted by Blazing

Blazingbucks Response

After leaving the office sicker than a dog yesterday, I wake up to hear about this issue. Which made me even sicker!!! so, first off, I apologize for not responding sooner.

In any event... please hear me out....

The support received by "Barefootsies" is simply not acceptable, and I am looking into this matter in detail.

I am reading into 2 issues here.....

1) The re-population of a pre-checked xsale after the initial CC submit was declined, and the pre-check was in fact UN-Checked. Then the cascade took effect, and apparently, the pre-checked appeared again, but not Un-checked as previously submitted.

2) The repeated attempts to contact support for resolution, and the frustration of not being able to contact them for 3 days.

ok.. so, regarding issue #1)

I will be bringing this to the attention of the billing dept, and try to implement some scripting that will carry over the Un-checked xsale to subsequent cascaded join forms. I am fairly certain this wont be an issue to implement in the case of a decline, and the process goes from our multiple banks for approval within the cascade of our gateway. However, if the cascade goes from our multiple banks in our gateway, over to our secondary billing process which happens to be Epoch, I doubt very seriously that the previously submitted form with the UN-Checked option will carry over to the Epoch join form, and the surfer will certainly need to UN-Check the xsale again.

Regarding issue #2)

I will be contacting the billing support dept and make some inquiries as to why "Barefootsies" experienced so much difficulties in making contact and more importantly getting a satisfactory response.

I can assure everyone, that our billing and member support is at a very high level. Unfortunately, there are always situations that occur that make it appear otherwise, as evidenced with this incident. I know for certain that billing support takes care of support issues very efficiently, I receive cc's of every email correspondence of issues and disputes. In addition to that, we have a very solid member support system located at http://members-services.com and, I personally manage these support requests on a daily basis. Many of these are related to unknown xsales issues, and in EVERY case of this, a refund is issued without question.

Regarding the issue of xsales, unfortunately, we had to resort to the addition of prechecked xsales in order to maintain a profit margin, especially with affiliate related sales. We maintain a very visible xsale option on our join pages, and never hesitate to issue credits and refunds to those members who inadvertently process without knowledge a prechecked xsale.

I firmly believe this issue that "Barefootsies" experienced is isolated, I rarely receive complaints from members who have trouble reaching billing support directly. I will certainly be looking into this in detail to find out exactly what went wrong with our billing support.

I welcome anyone here reading this thread to contact me personally as many have done in the past to discuss this further.

Best regards,

Mark Blazing, GM and part owner of Blazingbucks.com

Open your fucking checkbook player and refund this person their money. Nope, you won;t do that. Because you know the deal. Back pedal. HURRY!

[Barefootsies]

Originally Posted by Relentless

I have personally joined and canceled several BB sites including this one and had zero problems. I am not doubting the problems Barefooties had, but I think it's very obvious this is not a 'designed attempt to mislead' anyone. The crack BF fell in would only arise during a cascade after a failed billing attempt and would be a very obvious charge-back for any consumer. Mark says he is addressing it with the billing staff and based on past experiences I believe this matter will be taken care of very quickly. The important part of all this is that an issue was raised and the program is resolving it quickly.

If all adult companies and webmasters took problem resolution as seriously and acted as quickly to resolve discrepancies, we would all be better off

From what it sounds like, you have summed it up well.

It would appear to be an issue in the cascade where an unchecked does not simply carry over to the next on failed sign up, or declines.

[96ukssob]

damn that sucks. no wonder why porn gets such a bad name.

shame it takes someone in the industry to point this out, im sure there are tons of surfers facing the same problem and easier for them to cancel their credit card then to contact them personally

[SoloGirlsContent]

Originally Posted by Barefootsies

So a month or so ago I sign up to Aaliyah Love's site for her foot fetish week. I was disappointed, but that is to be expected as I was hoping for more in the foot stuff then available. No matter.

When I signed up for the site. I immediate canceled the $29.95 membership.

I checked on their processors main site after cancellation (tried canceling 2nd time), and receiving the cancellation email. Verified it was already canceled.

So this week I see a charge from PAYFAME.COM on my card. I am like hmmm... this could not be about that membership I canceled?!? I check. Sure enough. I log into the site in email, verifies I am already canceled.

Angered, I call the 800 number. Recording. Try next couple of days, various hours and times. Recording.

I am not pleased to say the least. But now I see, or I should say that, it further reinforces, why adult gets a bad wrap. This type of bullshit.

[SoloGirlsContent]

Originally Posted by »Rob Content«

Can we get more info on what the issue was though. Footsie being an adult webmaster knows how to handle a situation like this with his card, but the average joe is not.

So, any info would be great.

[Barefootsies]

Originally Posted by »Rob Content«

Can we get more info on what the issue was though. Footsie being an adult webmaster knows how to handle a situation like this with his card, but the average joe is not.

So, any info would be great.

Average Joe does not waste 3-4 days trying to be patient. Or trying multiple methods to resolve this by phone and e-mail, multiple times.

They just do a charge back.

/the end

[SoloGirlsContent]

Originally Posted by Barefootsies

I was not asked to fax in shit. Nor will I.

Blazing BRO is on the case. I received my confirmation e-mail of cancellation after getting them on the phone today.

I trust Blazing BRO to get my refund handled, and it sounds like he is checking into fixing that crack in the cascade system I slipped through.

/case closed

just fix the cracks

[Blazing]

Originally Posted by Carmine Raguso

Open your fucking checkbook player and refund this person their money. Nope, you won;t do that. Because you know the deal. Back pedal. HURRY!

Allow me to step way outside my level of responses to people like you.....

First off... You dont know me from Adam, who the fuck are you to make a statement like....

"Open your fucking checkbook player and refund this person their money. Nope, you won;t do that. Because you know the deal. Back pedal. HURRY!"

Let it be known that full refunds are being issued as we speak!!

Secondly.. You are a fucken MORON!!! People like you who try to use your ability to hide behind a board nick, and cast absolutely false and out of line comments to people are nothing more than cowardly, envious, success haters!!! Its very clear that your simply one of those incompetent people who rely on bashing other people trying to make a living to fulfill your need to try and do something that you can call a success. So, be content, you are very successful in making yourself out to be a fucken MORON, ASSHOLE, and a detriment to society.

Step outside your neandrothrol cave... and lets see if you have the balls to say what you have to say to KB, AaliyahLove, myself, or anyone else for that matter directly to our face. And find out what happens to MORONS like you!!!

Now.. please go back into your cave.. bend over, and stick your head up into your asshole so you can replenish the nutrients you need to survive each and every day.

oh.. one last note...

FUCK OFF MORON!!!

[TheAmericanCannibal]

Carmine you are such an idiot.
Maybe if you knew better, you'd DO better.


Next time, say what you want to MY FACE.

You talk shit about me fine, call my girl a stupid cum dumpster whore, now we have a problem.


So keep on talking fucker- u know I will find out who you are, and where you are located.
It's NOT difficult bro.

You still don't get how this board works do you?
I can find out anything in this business.
Nothing gets past me.
Question is- it it worth it to make you shit your pants?


Let me find out.

[Barefootsies]

BlazingBROS have issued refund. Also I.D.'d issue on cascade.



While BlazingBROS have been more than stand up on this issue. Issuing an apology, explanation and going that extra mile on talking about the cross sales issue.

It is more than I can say for 'others' involved.

/issue resolved

[Relentless]

Originally Posted by Barefootsies

BlazingBROS have issued refund. Also I.D.'d issue on cascade...more than stand up on this issue. Issuing an apology, explanation and going that extra mile on talking about the cross sales issue.... /issue resolved

Good to hear, and not a surprise at all from BB

[Barefootsies]

Originally Posted by Relentless

Good to hear, and not a surprise at all from BB

Yep. Mark is a champ and went the extra mile.

[Carmine Raguso]

Originally Posted by TheAmericanCannibal

Carmine you are such an idiot.
Maybe if you knew better, you'd DO better.


Next time, say what you want to MY FACE.

You talk shit about me fine, call my girl a stupid cum dumpster whore, now we have a problem.


So keep on talking fucker- u know I will find out who you are, and where you are located.
It's NOT difficult bro.

You still don't get how this board works do you?
I can find out anything in this business.
Nothing gets past me.
Question is- it it worth it to make you shit your pants?


Let me find out.

Oh sorry I didn't get to respond to this. Most likely because I didn't see it. As for your threats towards me? Make me shit my pants? Threatening my well being because of something posted on an internet bulletin board? Get a grip there Kev.

[Agent 488]

Originally Posted by Blazing

Step outside your neandrothrol cave...

[Tjeezers]

Originally Posted by Carmine Raguso

Open your fucking checkbook player and refund this person their money. Nope, you won;t do that. Because you know the deal. Back pedal. HURRY!

chill on the steroids mate
A simple porn surfer got a issue here with a charge back
Its not a webmaster or so, so nothing to worry about here.

[Barefootsies]

Originally Posted by Tjeezers

......

[TheAmericanCannibal]

Originally Posted by Carmine Raguso

Oh sorry I didn't get to respond to this. Most likely because I didn't see it. As for your threats towards me? Make me shit my pants? Threatening my well being because of something posted on an internet bulletin board? Get a grip there Kev.

Talk all you want behind your keyboard player.
Unlike most who don't do shit - I do.

Disrespect my girl again, and we'll have a major problem.
Consider this a fair warning.

[nikki99]

oopssssss

[Barefootsies]

Originally Posted by nikki99

oopssssss