Microsoft investigates Windows 7 'screen of death' - GoFuckYourself.com

DVTimes · 12-01-2009, 06:42 AM

http://news.bbc.co.uk/1/hi/technology/8388253.stm

Microsoft has confirmed that it is investigating a problem described as the "black screen of death", which affects its latest operating system.

The error means that users of Windows 7 see a totally black screen after logging on to the system.

The firm said it was looking into reports that suggest its latest security update, released on Tuesday 25 November, cause the problem.

Reports suggest the problem also affects Vista, XP and other systems.

Software firm Prevx, which has issued a fix for the problem, says "millions" of people may be affected.

"Users have resorted to reloading Windows as a last ditch effort to fix the problem," the firm's David Kennerley wrote in a blog post.

"We hope we can help a good many of you avoid the need to reload."

Unknown problem

The firm said its fix did not work in all cases.

"There can be many causes," said Mr Kennerley.

"But if your black screen woes began in the last two weeks after a Windows update or after running any security program (including Prevx) to remove malware during this time then this fix will have a high probability of working."

Mr Kennerly said the firm had identified "at least 10 different scenarios which will trigger the same black screen conditions".

"These appear to have been around for years now," he said.

The firm reports that the problem affects editions of Windows 7, Vista, XP, NT, and Windows 2000.

Microsoft said that people who are affected by the problem should contact its customer service line.

A spokesperson said that the reports did "not match any known issues" documented by the firm.

It has not issued a fix for the problem, which causes the desktop, task bar, system tray and side bar to disappear, according to reports.

The "black screen of death" moniker is a play on the "blue screen of death", which appears when Microsoft operating systems crash.

Lace · 12-01-2009, 07:36 AM

That's all...

WeDesignet Lisa · 12-01-2009, 07:52 AM

from Blue Screen of Death to Black Screen of Death... you go, Microsoft!

seeandsee · 12-01-2009, 07:56 AM

They changed the color, sweet!

The Duck · 12-01-2009, 08:03 AM

Oh no, a new screen of death.

Dirty Lord · 12-01-2009, 08:04 AM

hahahahaha, M$ loves bug

tranza · 12-01-2009, 08:40 AM

What is the next color?? lol

Semi-Retired-Dave · 12-01-2009, 08:42 AM

That explains why their stocks dropped again.

CyberHustler · 12-01-2009, 08:46 AM

Quote:

Originally Posted by allanuk

Microsoft has confirmed that it is investigating a problem described as the "black screen of death"

12-01-2009, 06:42 AM	#1
DVTimes xxx Industry Role: Join Date: Jun 2003 Location: UK Posts: 31,544	Microsoft investigates Windows 7 'screen of death' http://news.bbc.co.uk/1/hi/technology/8388253.stm Microsoft has confirmed that it is investigating a problem described as the "black screen of death", which affects its latest operating system. The error means that users of Windows 7 see a totally black screen after logging on to the system. The firm said it was looking into reports that suggest its latest security update, released on Tuesday 25 November, cause the problem. Reports suggest the problem also affects Vista, XP and other systems. Software firm Prevx, which has issued a fix for the problem, says "millions" of people may be affected. "Users have resorted to reloading Windows as a last ditch effort to fix the problem," the firm's David Kennerley wrote in a blog post. "We hope we can help a good many of you avoid the need to reload." Unknown problem The firm said its fix did not work in all cases. "There can be many causes," said Mr Kennerley. "But if your black screen woes began in the last two weeks after a Windows update or after running any security program (including Prevx) to remove malware during this time then this fix will have a high probability of working." Mr Kennerly said the firm had identified "at least 10 different scenarios which will trigger the same black screen conditions". "These appear to have been around for years now," he said. The firm reports that the problem affects editions of Windows 7, Vista, XP, NT, and Windows 2000. Microsoft said that people who are affected by the problem should contact its customer service line. A spokesperson said that the reports did "not match any known issues" documented by the firm. It has not issued a fix for the problem, which causes the desktop, task bar, system tray and side bar to disappear, according to reports. The "black screen of death" moniker is a play on the "blue screen of death", which appears when Microsoft operating systems crash. __________________ The Affiliate Program

12-01-2009, 07:36 AM	#2
Lace Too lazy to set a custom title Industry Role: Join Date: Mar 2004 Posts: 16,116	That's all... __________________ Your Paysite Partner Strength In Numbers! StickyDollars \| RadicalCash \| KennysPennies \| HomegrownCash

12-01-2009, 07:52 AM	#3
WeDesignet Lisa Confirmed User Join Date: Oct 2009 Posts: 182	from Blue Screen of Death to Black Screen of Death... you go, Microsoft! __________________ WeDesig.net - How Can We Web You? Let us design your next Awesome Website, just email me: Lisa(at)wedesig.net

12-01-2009, 07:56 AM	#4
seeandsee Check SIG! Industry Role: Join Date: Mar 2006 Location: Europe (Skype: gojkoas) Posts: 50,945	They changed the color, sweet! __________________ BUY MY SIG - 50$/Year Contact here

12-01-2009, 08:03 AM	#5
The Duck Adult Content Provider Industry Role: Join Date: May 2005 Location: Europe Posts: 18,243	Oh no, a new screen of death. __________________ Skype Horusmaia ICQ 41555245 Email [email protected]

12-01-2009, 08:04 AM	#6
Dirty Lord Confirmed User Join Date: Nov 2007 Posts: 2,681	hahahahaha, M$ loves bug __________________

12-01-2009, 08:40 AM	#7
tranza ICQ: 197-556-237 Join Date: Jun 2003 Location: BRASIL !!! Posts: 57,559	What is the next color?? lol __________________ I'm just a newbie.

12-01-2009, 08:42 AM	#8
Semi-Retired-Dave Too lazy to set a custom title Join Date: Apr 2004 Location: LA Posts: 11,190	That explains why their stocks dropped again. __________________ Support a Good Cause