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Old 01-28-2010, 09:35 PM   #1
mmcfadden
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i just got my ccbill sales back

Ccbill was solid to me while I found out what my problem was.

Thank you ccbill for being professional with me when I figured out my problem.
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Old 01-28-2010, 09:52 PM   #2
mmcfadden
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I saw massive declines in signups.

I reached out to my host, my user mgt software and ccbill. It turns out my um had a security breach,

During this process my host was somewhat helpful, my um amember extremely not helpful, and ccbill always there to check out every one of my suspicions.

For that, thank you
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Old 01-28-2010, 10:39 PM   #3
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Good News!

Lock it down!
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Old 01-28-2010, 10:44 PM   #4
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Hmmm.... My payouts haven't match up with my pay week.


Hopefully, they send me an email back saying they are on it.
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Old 01-28-2010, 11:44 PM   #5
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Hmmm.... My payouts haven't match up with my pay week.


Hopefully, they send me an email back saying they are on it.
drop me an email so i can make sure somebodies looking at it please, [email protected]...just in case
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Old 01-29-2010, 06:56 AM   #6
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I've also send you a mail, Corvette. We have still a "little" problem with the new WMS. Maybe you can forward this to the right person. CCbill support is good so far but there was a migration error (from the old to the new system) and I've spend about 4hours yesterday (live chat support) to find a solution. Thx
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Old 01-29-2010, 07:32 AM   #7
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I received the reconcile $$$$ owed on Wednesday. It was included in the weekly payout check. CCBill
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Old 01-29-2010, 08:49 AM   #8
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maybe they are I just got 2 sales in the last hour..
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Old 01-29-2010, 08:52 AM   #9
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Good News!

Lock it down!
that sig cracks me up
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Old 01-29-2010, 08:52 AM   #10
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I've also send you a mail, Corvette. We have still a "little" problem with the new WMS. Maybe you can forward this to the right person. CCbill support is good so far but there was a migration error (from the old to the new system) and I've spend about 4hours yesterday (live chat support) to find a solution. Thx
got it, just replied, we are looking at it now
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Old 01-29-2010, 11:22 AM   #11
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good to hear
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Old 01-29-2010, 12:24 PM   #12
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that sig cracks me up
yah me too.......

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Old 01-29-2010, 12:29 PM   #13
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congrats on solving
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Old 01-29-2010, 01:31 PM   #14
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Ccbill was solid to me while I found out what my problem was.

Thank you ccbill for being professional with me when I figured out my problem.
What was the problem?
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Old 01-29-2010, 01:35 PM   #15
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Good for you!
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Old 01-29-2010, 02:02 PM   #16
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drop me an email so i can make sure somebodies looking at it please, [email protected]...just in case
Just sent you an email....
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Old 01-29-2010, 02:04 PM   #17
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What was the problem?
When logging in for free there was sometimes a problem. Meaning, if the problem occurred the user could not upgrade and pay without logging out. My host saw something suspicious and I was so frustrated with Amember and their dodgy emails that I just took it off.

Oh... I also removed regional billing.
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Old 01-29-2010, 02:22 PM   #18
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Yup, seems the sales are streaming back in again.... good news!
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Old 01-29-2010, 02:23 PM   #19
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Good shit, man! So Sorry to hear that that happened man
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Old 01-29-2010, 03:52 PM   #20
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Just sent you an email....
got it, well get back to you in a bit
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Old 01-29-2010, 06:43 PM   #21
mmcfadden
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got it, well get back to you in a bit
Marc, I have had some success since I changed some things on my end.

I do have an issue still that I have asked before via phone and was told it was taken care of.

I just got 4 denial emails reason being subscriber already had a subscription.

I want that turned off, if they are trying to buy a subscription let them. If it is because of internet problems and timing and they pay twice then they get a refund, but I get these denials a lot.

I have an email in and would like it taken care of. Thanks
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Old 01-29-2010, 07:33 PM   #22
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Just got another denial. Different u/p and email


Same reason, already subscribed
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Old 01-29-2010, 07:45 PM   #23
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good for you!!
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Old 01-29-2010, 07:45 PM   #24
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mmcfadden, send me the info please, well look into it and get back to you

thanks

[email protected]
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Old 01-29-2010, 08:00 PM   #25
mmcfadden
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Sent it to adam. I sent an email to you before, mmcfadden would be the email.
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Old 01-30-2010, 04:28 AM   #26
mmcfadden
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mmcfadden, send me the info please, well look into it and get back to you

thanks

[email protected]
I received an email back from jeff.

I want to remove 1 subscription from my processing account. The reason is because I have had a ton of red flags lately and would like the 1 subscription removed to eliminate that possibility.
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Old 01-30-2010, 08:19 AM   #27
mmcfadden
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I'm sure there is a good explanation why I just received 4 cancellations within 5 minutes of each other right?

I'm trying to make money here and I feel like again I have a problem with ccbill.

Btw... My sales came back immediately after I removed regional billing NOT when I got rid of my UM!
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Old 01-30-2010, 08:23 AM   #28
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Correction... 9;10 was the first and 9:19 was the last. So 4 people just decided to cancel within 9 minutes not 5... My bad
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Old 01-30-2010, 10:46 AM   #29
mmcfadden
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mmcfadden, send me the info please, well look into it and get back to you

thanks

[email protected]
Thank you for disabling the 1 subscription option. I was told not till monday and called this morning and it was done.

Please do not change anything on my account for now, I want it to run like this for a week.

I have spent so many hours trying to figure out problems and my head is about to explode.
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Old 01-30-2010, 12:26 PM   #30
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Yea hopefully sales start coming back..
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Last edited by idtapdat; 01-30-2010 at 12:27 PM..
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