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Old 08-30-2010, 08:12 AM   #1
CHMOD
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I have FUCKING ENOUGH of WEBAIR !!!!!

Damnit !!!

I have been with them for 13 years now.

Their new accounting employee -Jessica Mazzoni- is pissing me off + they it takes days and days and days te reply to a support ticket.

I HAVE FUCKING ENOUGH !!!!

Any good host to recommand ?

I need a dedicated server.

40 Mbps Transfer Per Mo
At least 1000 gigs of storage
24h/24h available support.
lighthning fast.

thanks !
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Old 08-30-2010, 08:16 AM   #2
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Old 08-30-2010, 08:16 AM   #3
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Jessica Mazzoni
Webair Internet Development Inc.
Phone: 516.938.4100 Ext. 118
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Old 08-30-2010, 08:20 AM   #4
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:2cents

We can swap out the HD if you need a different configuraton. But we have your bandwidth covered.

Xeon X3440 with HT. 100MBit (10 TB) - $199.00

Sorry to hear about your current level of grief.
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Old 08-30-2010, 08:21 AM   #5
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Old 08-30-2010, 08:23 AM   #6
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lollllllllllllll
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Old 08-30-2010, 08:23 AM   #7
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CHMOD Please contact me directly and I will be sure to assist you with everything ASAP.

516.938.4100 Ext. 120
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Old 08-30-2010, 08:24 AM   #8
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Contact Gerard.

Gerard at Webair.com = immediate assistance.
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Old 08-30-2010, 08:27 AM   #9
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Check out certified hosting. I have been with them for years, had no problems....support is fantastic and they do respond to support tickets

http://certifiedhosting.com/

Contact TondaB, she will answer any questions you may have and get you set up ;)
tondab at nakedhosting dot com or ICQ 61462417
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Old 08-30-2010, 08:29 AM   #10
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thanks for coming to the webair support board. ticked closed.
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Old 08-30-2010, 08:32 AM   #11
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Another webair drama thread. Why anyone uses them is beyond me.
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Old 08-30-2010, 08:36 AM   #12
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Another webair drama thread. Why anyone uses them is beyond me.
i moved to them this year.

so far server not crashed.

service has been great.

i think they are a great firm.
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Old 08-30-2010, 08:39 AM   #13
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Webair is the BEST hands down. 6 years ZERO downtime.
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Old 08-30-2010, 08:43 AM   #14
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i moved to them this year.

so far server not crashed.

service has been great.

i think they are a great firm.
Was with them for 3 years, sever crashed constantly, support response times were terrible, they even couldn't get simple tasks right and crashed 2 of my sites because they allocated ip's to 2 different customers. Add all the threads and warnings about them and you have to be an idiot to go with them

Then again if you are the same DVTimes I see on that other boards you are an idiot of epic stature, so no surprise there.
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Old 08-30-2010, 08:46 AM   #15
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My vote for them!
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Old 08-30-2010, 08:48 AM   #16
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Old 08-30-2010, 08:49 AM   #17
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Webair is the BEST hands down. 6 years ZERO downtime.
Both sides of the aisle can agree on this.Over 10 yrs with them,god we are all getting fucking old. lol
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Old 08-30-2010, 08:50 AM   #18
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Was with them for 3 years, sever crashed constantly, support response times were terrible, they even couldn't get simple tasks right and crashed 2 of my sites because they allocated ip's to 2 different customers. Add all the threads and warnings about them and you have to be an idiot to go with them

Then again if you are the same DVTimes I see on that other boards you are an idiot of epic stature, so no surprise there.
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Old 08-30-2010, 09:06 AM   #19
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Knowbody is perfect, if you move hosts because of 1 or 2 mistakes and post stuff like this...well you fail.
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Old 08-30-2010, 09:09 AM   #20
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Hookup a Pentium IV system at your home, plug it into the telephone jack and WALA, you got a screaming server.
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Old 08-30-2010, 09:09 AM   #21
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Amerinoc.com
why would you ever want to host anywhere else?
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Old 08-30-2010, 09:15 AM   #22
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Check out certified hosting. I have been with them for years, had no problems....support is fantastic and they do respond to support tickets

http://certifiedhosting.com/

Contact TondaB, she will answer any questions you may have and get you set up ;)
tondab at nakedhosting dot com or ICQ 61462417
Thanks for recommending us! I appreciate it

CHMOD - Naked Hosting has dedicated servers that fit your needs. Hit me up and let's discuss.

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Old 08-30-2010, 09:15 AM   #23
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Amerinoc.com
why would you ever want to host anywhere else?
After 11 years being a Phat customer I can only say... True Dat
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Old 08-30-2010, 09:17 AM   #24
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Exmasters.com , these guys rock! NEVER A PROBLEM WITH ANYTHING!
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Old 08-30-2010, 09:20 AM   #25
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Then again if you are the same DVTimes I see on that other boards you are an idiot of epic stature, so no surprise there.
He is the self same mentalist.
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Old 08-30-2010, 09:22 AM   #26
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Old 08-30-2010, 09:29 AM   #27
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can't wait to see how this one turns out
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Old 08-30-2010, 09:36 AM   #28
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I would never go with Webair. I use Hawk Host and Amerinoc for all my needs.
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Old 08-30-2010, 10:26 AM   #29
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CHMOD, I feel your pain. I also have a problem with Jessica.

I really get pissed off by her e-mails threatening to suspend my account, pretty much every month, even though I must have explained to her at least 10 times that the due date on my account should be on the 20th, and not the 1st of every month.

And she NEVER replies to my e-mails.

Gerard, I'm sending you an e-mail too, copying Jessica on it.
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Old 08-30-2010, 10:30 AM   #30
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www.MoJoHost.com
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Old 08-30-2010, 10:31 AM   #31
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Exmasters.com , these guys rock! NEVER A PROBLEM WITH ANYTHING!
I'm going to second this. Great support and they go the extra mile. Kudos to Milo and Patty.
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Old 08-30-2010, 10:42 AM   #32
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I really get pissed off by her e-mails threatening to suspend my account, pretty much every month, even though I must have explained to her at least 10 times that the due date on my account should be on the 20th, and not the 1st of every month.
It sounds like WA has, or their billing system, set up for 1st as the due date regardless of when you had started. Something a lot of hosts do. They want their money on the first.

However, typically there is a prorating done in the first month or something?
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Last edited by Barefootsies; 08-30-2010 at 10:51 AM..
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Old 08-30-2010, 10:43 AM   #33
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So you are unable to pay your bill and write about it on a public board?
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Old 08-30-2010, 10:44 AM   #34
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same here, mojohost rocks
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Old 08-30-2010, 10:47 AM   #35
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I have had a dedicated box with www.webair.com for over 6 years and never had any problems at all. When I need something done I write text support or Mike or Gerard and it gets done. I like the service so much I ordered another dedicated server with Webair this morning for some of my sites. I also have a 100mbs server over at www.choopa.com and they have been alright as well for the last couple years. www.yellowfiber.com is another great company I have a server with and Zak will take care of you. Two thumbs up for all of the host mentioned above.
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Old 08-30-2010, 10:48 AM   #36
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It sounds like WA has, or their billing system, set up for 1st as the due date regardless of when you had started. Something a lot of hosts do. They want their month on the first. However, typically there is a prorating done in the first month or something?
I'm sure that's the problem. And I don't mind getting my invoice on the 1st day of each month. What I don't like are the recurring e-mails on the 15th, from Jessica, demanding the payment ASAP, otherwise my account will be suspended.

I paid in full on the first month, and I had arranged to be billed on the 20th of each month. But when they changed their billing system (a few years ago), I started getting the invoices on the 1st of each month. And lately I have been getting these threatening e-mails.
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Old 08-30-2010, 10:49 AM   #37
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Old 08-30-2010, 10:52 AM   #38
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I'm sure that's the problem. And I don't mind getting my invoice on the 1st day of each month. What I don't like are the recurring e-mails on the 15th, from Jessica, demanding the payment ASAP, otherwise my account will be suspended.

I paid in full on the first month, and I had arranged to be billed on the 20th of each month. But when they changed their billing system (a few years ago), I started getting the invoices on the 1st of each month. And lately I have been getting these threatening e-mails.
That makes sense. I know a lot of providers run their billing on the first for ALL clients no matter when the signed up. However, they're SHOULD be a pro-rated month somewhere. Whether the first month, or when they switch over to that other billing system.

It would get annoying to be sure.
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Old 08-30-2010, 10:54 AM   #39
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Gerard I've dealt with, and mike, but not Jessica. I only use the support ticket if it's something thats not important, the live chat for things I need done and if it's a big deal, I would ICQ Gerard
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think about that
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Old 08-30-2010, 10:56 AM   #40
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It sounds to me like the problem is not your host, but just this one employee. Can you get them to give you a different point of contact?
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Old 08-30-2010, 11:02 AM   #41
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I like http://www.justhost.com, because they have live 24/7 support systems through instant messaging. They even talk to you live before you decide to buy anything.
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Old 08-30-2010, 11:05 AM   #42
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MojoHost is the best solution!
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Old 08-30-2010, 11:06 AM   #43
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CHMOD I have tried contacting you via phone and email earlier today. Just waiting to hear back so I can help you with everything and make sure we are all on same page. I have also tracked the billing issue and please know we did try contacting you multiple times regarding it without any response.

As always I am here to help you or any client that needs assistance and our technical team is available to you 24x7x365 via live chat, phone and ticket system, as well as via the direct cell phone contacts we have provided to you.
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Old 08-30-2010, 11:12 AM   #44
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Old 08-30-2010, 11:47 AM   #45
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Hookup a Pentium IV system at your home, plug it into the telephone jack and WALA, you got a screaming server.
WALA? Don't you mean Voila?
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Old 08-30-2010, 11:51 AM   #46
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that's the right place to look for https://www.caro.net/
using it and everything is just great
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Old 08-30-2010, 12:02 PM   #47
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Just talked to Gerard from Webair, everything is good now, and I'm sure these problems won't happen again.

As always, everything was handdled quickly and the problem was solved.
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Old 08-30-2010, 12:13 PM   #48
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I've been with webair for years now and they've been great. Last time I contacted support was today. I went into the livechat and got a answer within seconds...
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Old 08-30-2010, 12:41 PM   #49
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WEBAIR ROCKS! I will promote them any day! They take care of me to the fullest!
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Old 08-30-2010, 12:44 PM   #50
CyberHustler
So Fucking Banned
 
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Join Date: Feb 2006
Posts: 26,062
Quote:
Originally Posted by CHMOD View Post
Damnit !!!

I have been with them for 13 years now.

Their new accounting employee -Jessica Mazzoni- is pissing me off + they it takes days and days and days te reply to a support ticket.

I HAVE FUCKING ENOUGH !!!!

Any good host to recommand ?

I need a dedicated server.

40 Mbps Transfer Per Mo
At least 1000 gigs of storage
24h/24h available support.
lighthning fast.

thanks !
The best host in this biz is located in my sig!
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