epassporte support is TOP
 

Sunday night and i was receiving instant replies from their customer support by people that know what they do.


:warning Make sure to mail them through your epassporte email regarding your account for security reasons. Don't use your isp/domain emails. :warning

I just love them.. and your tip is cool. :)

:warning epassporte = :thumbsup

I called them twice cos I forgot my passwd (going senile here?) both times I had a new passwd within 5 minutes in my mailbox. Superb service :)

Customer support does a really good job most of the time. They are on top of things and they take the time to keep things going correctly :)

I mostly use kimmykim as support

hmmm...I had really bad experience with paypal...but hearing all these may be it's time to try epassporte...

Great service, they have been having some problems the last few days. Very slow login and "invalid password" multiple times then it works, but the email part says "invalid password" or vice versa

Thanks Soul Rebel... and others. :thumbsup

That's the kind of feedback ePassporte Customer Service has been working hard to get. Thanks for the props. It's nice to hear that the efforts made to improve the client experience are paying off.


http://www.epochsystems.com/images/epass_120x60.gif

Oh.. and Soul Rebel's tip is right on.

You can save yourself time and effort by communicating to customer service/support via your ePassporte email addy. Authentication becomes a mute point and allows CS to research your question a lot easier.



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I should have elaborated as well, I always get great HAND written feedback when i contact cs and none of the template driven responses everyone else seems to use these days.

Cleo seems to handle quite alot of the feedback

As far as paypal

$23,000 + in a paypal account that has been locked up so long i have given up on them

I can login and look at my money :) but thats about as far as it gets.

In heaven st peter ? ( sorry i forget who runs the pearly gates ) is gonna ask all the paypal employees for 5 bank accounts before he lets them in

ePassporte = :thumbsup :thumbsup

Great service :thumbsup

Thanks Smokey. Thanks for posting about the "personal approach". I know Cleo and he's great. I'll be sure to pass this thread along to the CS team at ePassporte.

--R

http://www.epochsystems.com/images/epass_120x60.gif

"blushes" i thought cleo was a woman :) i feel so used now :)

No. probs great service great product deserves the recognition and respect of all.