epassporte support is TOP - GoFuckYourself.com

Theo · 11-10-2003, 08:33 PM

Sunday night and i was receiving instant replies from their customer support by people that know what they do.

Make sure to mail them through your epassporte email regarding your account for security reasons. Don't use your isp/domain emails.

digifan · 11-10-2003, 10:28 PM

I just love them.. and your tip is cool.

DarkJedi · 11-10-2003, 10:32 PM

epassporte =

/var/log · 11-10-2003, 11:32 PM

I called them twice cos I forgot my passwd (going senile here?) both times I had a new passwd within 5 minutes in my mailbox. Superb service

Kimmykim · 11-11-2003, 09:57 AM

Customer support does a really good job most of the time. They are on top of things and they take the time to keep things going correctly

JamesK · 11-11-2003, 09:59 AM

I mostly use kimmykim as support

avion · 11-11-2003, 10:05 AM

hmmm...I had really bad experience with paypal...but hearing all these may be it's time to try epassporte...

Smokey The Bear · 11-11-2003, 11:57 AM

Great service, they have been having some problems the last few days. Very slow login and "invalid password" multiple times then it works, but the email part says "invalid password" or vice versa

Rand · 11-11-2003, 12:26 PM

Thanks Soul Rebel... and others.

That's the kind of feedback ePassporte Customer Service has been working hard to get. Thanks for the props. It's nice to hear that the efforts made to improve the client experience are paying off.

Rand · 11-11-2003, 12:30 PM

Oh.. and Soul Rebel's tip is right on.

You can save yourself time and effort by communicating to customer service/support via your ePassporte email addy. Authentication becomes a mute point and allows CS to research your question a lot easier.

Smokey The Bear · 11-11-2003, 12:32 PM

Quote:

Originally posted by Rand
Thanks Soul Rebel... and others.

That's the kind of feedback ePassporte Customer Service has been working hard to get. Thanks for the props. It's nice to hear that the efforts made to improve the client experience are paying off.

I should have elaborated as well, I always get great HAND written feedback when i contact cs and none of the template driven responses everyone else seems to use these days.

Cleo seems to handle quite alot of the feedback

As far as paypal

$23,000 + in a paypal account that has been locked up so long i have given up on them

I can login and look at my money

but thats about as far as it gets.

In heaven st peter ? ( sorry i forget who runs the pearly gates ) is gonna ask all the paypal employees for 5 bank accounts before he lets them in

Aly-Python · 11-11-2003, 12:36 PM

ePassporte =

Hexor · 11-11-2003, 12:38 PM

Great service

Rand · 11-11-2003, 01:13 PM

Quote:

Originally posted by Smokey The Bear

I should have elaborated as well, I always get great HAND written feedback when i contact cs and none of the template driven responses everyone else seems to use these days.

Cleo seems to handle quite alot of the feedback

Thanks Smokey. Thanks for posting about the "personal approach". I know Cleo and he's great. I'll be sure to pass this thread along to the CS team at ePassporte.

--R

Smokey The Bear · 11-11-2003, 04:33 PM

Quote:

Originally posted by Rand

Thanks Smokey. Thanks for posting about the "personal approach". I know Cleo and he's great. I'll be sure to pass this thread along to the CS team at ePassporte.

--R

"blushes" i thought cleo was a woman

i feel so used now

No. probs great service great product deserves the recognition and respect of all.

11-10-2003, 08:33 PM	#1
Theo HAL 9000 Industry Role: Join Date: May 2001 Posts: 34,515	epassporte support is TOP Sunday night and i was receiving instant replies from their customer support by people that know what they do. Make sure to mail them through your epassporte email regarding your account for security reasons. Don't use your isp/domain emails.

11-10-2003, 10:28 PM	#2
digifan The Profiler Industry Role: Join Date: Oct 2002 Location: ICQ 76281726 and I'm female Posts: 14,618	I just love them.. and your tip is cool. __________________ [email protected] Webair Rocks

11-11-2003, 09:59 AM	#6
JamesK hi Industry Role: Join Date: Jun 2002 Posts: 16,731	I mostly use kimmykim as support __________________ M3Server - NATS Hosting

11-11-2003, 12:26 PM	#9
Rand Industry Vet Industry Role: Join Date: Jan 2002 Location: Santa Monica, CA Posts: 2,663	Thanks Soul Rebel... and others. That's the kind of feedback ePassporte Customer Service has been working hard to get. Thanks for the props. It's nice to hear that the efforts made to improve the client experience are paying off. __________________ -- Rand Payment Industry - Communications - Quality Assurance

11-11-2003, 12:30 PM	#10
Rand Industry Vet Industry Role: Join Date: Jan 2002 Location: Santa Monica, CA Posts: 2,663	Oh.. and Soul Rebel's tip is right on. You can save yourself time and effort by communicating to customer service/support via your ePassporte email addy. Authentication becomes a mute point and allows CS to research your question a lot easier. __________________ -- Rand Payment Industry - Communications - Quality Assurance

11-10-2003, 10:32 PM	#3
DarkJedi No Refunds Issued. Industry Role: Join Date: Feb 2001 Location: GFY Posts: 28,300	epassporte =

11-10-2003, 11:32 PM	#4
/var/log Registered User Join Date: Oct 2003 Posts: 7	I called them twice cos I forgot my passwd (going senile here?) both times I had a new passwd within 5 minutes in my mailbox. Superb service

11-11-2003, 09:57 AM	#5
Kimmykim bitchslapping zebras!!!!! Industry Role: Join Date: Jun 2001 Location: In a shack by the beach Posts: 16,015	Customer support does a really good job most of the time. They are on top of things and they take the time to keep things going correctly

11-11-2003, 10:05 AM	#7
avion Confirmed User Join Date: Jan 2003 Location: right next to u Posts: 1,403	hmmm...I had really bad experience with paypal...but hearing all these may be it's time to try epassporte...

11-11-2003, 11:57 AM	#8
Smokey The Bear So Fucking Banned Join Date: Oct 2003 Location: In my house Posts: 786	Great service, they have been having some problems the last few days. Very slow login and "invalid password" multiple times then it works, but the email part says "invalid password" or vice versa

11-11-2003, 12:36 PM	#12
Aly-Python Confirmed User Join Date: Mar 2002 Location: West Hollywood Posts: 1,439	ePassporte = __________________ SIG TOO BIG! Maximum 120x60 button and no more than 3 text lines of DEFAULT SIZE and COLOR. Unless your sig is for a GFY top banner sponsor, then you may use a 624x80 instead of a 120x60.

11-11-2003, 12:38 PM	#13
Hexor Confirmed User Industry Role: Join Date: Mar 2003 Location: EU Posts: 451	Great service