Some hosting companies are owned by retards.
 

..Who the fuck makes their 100mbps customer wait 10 hour for a ticket responce? Seriously? :1orglaugh

edit: nice edit xlogger, lol

:winkwink:

Don't you host with one of those discount unmanaged companies? They don't specialize in support, thats why you get such low prices.

I wonder what host is that.
Isn't that +100mbps customers likes to follow up with phone call right the next second they submit their ticket?? ;)

maybe true , but sometimes clients are no better :2 cents:

So, I am saying it the way it is ....

Well its not theplanet, they are still the best. :thumbsup

No they're not. We are! :thumbsup

On a more serious note, though - any hosting company is only as good as the sum of it's people. If it was a ticket that was important to you or some type of an emergency, of course an immediate response should be expected. However, it is only realistic to recognize that sometimes "easy" or "everyday" type tickets will always take second priority to any emergency that might be overwhelming staff. Lest of all, coming out of a holiday weekend.

Best of luck!

Brad