WEBAIR Support sucks
 

Webair have the worst support you will ever see. I advise DO NOT USE WEBAIR for hosting. EVER !!!!!!!

Cue webair fake nick shills saying how awesome they are in 3...2...1

Water is wet.

sure hear this a lot

Really i've never heard that before

We have had an absolute nightmare with them. I think they have outsourced their ticket support. The amount of stuff we have broken after repeated requests is incredible. They really do feel like a sinking ship now.

What else is new?

You think?

:1orglaugh :1orglaugh

Woah Woah Woah...... :stop I spoke to you personally this morning, so I know very well this issue reflects in NO way on our support. The entire matter works directly with our Sales/CS team and you were handled professionally.

Looks more like you're bored on a Friday trying to start a fight....... (get back to work)


You opened a support ticket requesting the following:

Hi there, I just brought all the domains listed in this account and the previous owner also gave me the hosting since he will not need it anymore. I want to know what hosting package does it have now so i can compare with the other cheap hosting packages i have on other servers. I will keep here only those blogs so i suppose it shouldn't be expensive.



You were then sent a URL to view our lower end shared virtual plans by a member of our technical team. The ticket was then sent to Customer Service, and within 3 hours you jumped into a chat where I spoke with you personally and let you know that Ill have our technicians pull your current usage and specs. And get back to you with a more economical plan for your needs.

At no point were you mistreated, and at no point did you even work directly with our support team.

That being said.....Were still happy to work with you, and we can certainly help you to get down to a smaller $4 dollar virtual account like you requested.

Thank You Kindly,
DM

I bought a site last year that was hosted on a $40 a month Webair virtual account, and since I have so many boxes and virtual accounts at various places I decided to keep the account. The amount of issues I had in a month was absolutely mind blowing, and every time I would put in a support ticket it was a MINIMUM of 3 hours for each reply. I finally couldn't take it anymore and moved the site and closed the account...

Ever notice that in every webair thread some rep comes in and starts saying that it's never their fault? Customer is to blame, etc.

wow.. did you just paste the contents of a clients ticket on a public board? wtf.

:2 cents:
There is nothing to defend, hes wants to downgrade his account. Were following procedure to do so and our Support Team is Being called into question.

was about to said that too:thumbsup

Sounds like another Webair success story!

Hold on, you just posted a private ticket?
This can't be real.

WebairDanny should i expect that you will post my personal data on forum as well if i keep those sites hosted with webair???? It was very unprofessional what you just did ! You didn't learn the PRIVACY lesson during high school? You could explain here in few words what i wrote in the ticket but not copy-paste...Oh my god, now i understand why everybody hates webair...

well they must be doing something right, 9 years with them and I have no issues. Even if I did have a problem I would not run here and trash them. I know of 2 more scammers this week, another scamming program and to many other things to post if it was bash time

because it shows you were bitching about 4 bucks? LOL yeah he prob should not have done that but wanted to make you look like an idiot

Whats next? Posting the guys credit card number and address?

Stay classy, webair.

fyi. support sucks everywhere. pullupyapanties

Another satisfied customer ....

Not private as the information is pretty general, however I do see your point.

As a Webair customer, this is so not cool :2 cents:

This week Webair answered and fixed one of my clients lickity split however this ticket is still open and not worked on :

Ticket Number: 742943

Date Opened: Wednesday January 23rd 2013 12:54:24 AM

They have not responded since 2/1...

No it doesn't, I get excellent support at Certified Hosting and M3Server. When I open tickets there they get answered quickly, and I have NEVER had to wait 3 hours in between each response like I did at Webair...

Did you reply to the work order on 1/26 when we sent you the testing instructions for this request? Your work was done, as requested and before we make things live- we ask that you check and make sure that its correct on your end. You can log into the EZ Panel and look at the work order. :2 cents:

Sounds like another Webair success story.

+1 .. wtf ?!?

Yes I did as per my response to the ticket.

Going 'live' did not fix any of the control panel issues etc...take a look at the updates to the ticket.

Bouncing this back to me as my fault is in very poor taste

Lol good stuff

I have two dedicated servers at Webair. One is a Windows Server, the other is a web server. Never had any real problems.

Wait, am I fake nick now???

Not at all. They don't get any more real than you.

I can go for years without any issues with Webair. When there is an issues it can be either a cake walk or a nightmare.

My unresolved issue I am having now has been a problem for years I just didn't bother trying to fix and since i had a bunch of other issues I wanted this fixed at the same time.

Ouch, my intention was not to open Pandora's Box here, but i really felt pissed after talking with the Support guy.
*Brian837 it is not my fault, and i don't have to look stupid because of their low quality support. If this is the way they understand to run their business is their problem, not mine because i can easily move all the sites to another hosting company.
*WarChild i didn't said anything about their servers (who might be the best in town), i only express my opinion regarding their support.

Wow, yeah. I can't believe that.

Never mind that Danny beats the customer up in his reply. You never, ever do that to a customer. They are always right, even when they are wrong.

Yeah, Certified/Naked has amazing and quick support. Even if you're completely in the wrong about something they'll never make you feel like an idiot or belittle you. They understand what customer service actually is. :2 cents:

Complaining about a less than $10 virtual account on a public forum, and you do SEO? Hmmmmm..
Nice site design though..

:1orglaugh:thumbsup