Charge.com, a sales for merchant accounts, has some shady shit going on! - GoFuckYourself.com

carzygirls · 12-30-2010, 03:56 PM

I was researching some merchant processors back in september and filled out an application for my own merchant account thru charge.com. They sell for a company called Cynergy Data who processes the credit cards.

I ended up not going with them because I found a processor which was a better fit and that was that... I thought.

Christmas Eve through information on my application, which unfortunately included my banking info., they took out $185 out of my bank account for PCI FEE.

First I thought it was my current processor and they said they don't charge merchants a PCI FEE. Looked in further and found it was from an application months ago on a stagnant account which they apparently approved.

May not affect too many as I think they only accept mainstream sites but it's really straight up theft. Sales rep said that my account was active but didn't qualify for a reduced PCI FEE because I didn't meet the requirement... no shit, don't process thru u ass hat

PCI FEE??? PCI FEE on an account that was never activated by me??? I filled out an application, shopping around for what was available. Total bullshit, worse then hidden cross sales.

KillerK · 12-30-2010, 03:59 PM

charge that shit back man

Agent 488 · 12-30-2010, 04:04 PM

porn industry is the most corrupt in the world.

thanks for the heads up.

~Ray · 12-30-2010, 04:43 PM

did it say anything in the application TOS? did you agree to the terms when submitting?

If it said nothing about the charge, file a report with the feds as you are probably not alone.

takes 5 minutes to report.

carzygirls · 12-30-2010, 04:58 PM

Quote:

Originally Posted by ~Ray

did it say anything in the application TOS? did you agree to the terms when submitting?

If it said nothing about the charge, file a report with the feds as you are probably not alone.

takes 5 minutes to report.

carzygirls · 12-30-2010, 05:13 PM

Quote:

Originally Posted by ~Ray

did it say anything in the application TOS? did you agree to the terms when submitting?

If it said nothing about the charge, file a report with the feds as you are probably not alone.

takes 5 minutes to report.

how do you file with feds? I'm doing bbb now but will do feds with best way to do it.

pamon · 12-30-2010, 07:18 PM

i signed up w/ charge.com a while ago. they are a reseller for pipeline data and others. huge monthly fees and $3-400 cancellation fee. total BS.

carzygirls · 12-30-2010, 07:24 PM

Quote:

Originally Posted by pamon

i signed up w/ charge.com a while ago. they are a reseller for pipeline data and others. huge monthly fees and $3-400 cancellation fee. total BS.

Just filled out BBB, any other sources worth filling out complaints please let me know. They just stole $185 and I think that fucker Randy (aka the contact for charge.com) just stole another $300 out of my bank account (pending transaction).

carzygirls · 12-31-2010, 12:28 AM

long email... embrace....

email forwarded to my contacts at bbb and now the feds. If you steal another dime from my account I will get my money back 10 fold.

Mark

--------------------------------------------------------------------------------

From: Charge.com Accounts [mailto:[email protected]]
Sent: Thursday, December 30, 2010 10:44 PM
To: webmaster@
Subject: RE: Important - Charge.com Account fo

Mark,

I’m sorry, but your are mistaken about what transpired. You did not simply fill out an application. You signed a contract and opened an account. You checked off a box stating that you had read the terms and conditions and that you agreed to be charged the rates and fees, and you also signed the contract online indicating that you agreed to the terms and conditions. For your reference, below is a screen shot from the application/contract you signed. All terms and fees were disclosed on the Pipeline Data application/contract. I have attached a copy of the terms and conditions you agreed to when you signed up.

You also received 2 welcome emails, attached, that clearly explain that an account was created for you.

Regarding the “review” below you sent, it is filled with inaccuracies and the website you got this from is not an unbiased website. They are in the merchant account business themselves and profit from bashing other companies. For example, we have an A-rating with the BBB, not a sub-C rating, as they suggested.

Below is the screenshot of your signature. Please re-read the top checkbox item because that is what you agreed to. There was nothing on the page to suggest that this is an application only and it clearly states that you are agreeing to be charged the rates and fee and that you agreed to the terms and conditions.

Thank you,

Merchant Support

Charge.com

www.charge.com

From: webmaster [mailto:webmaster]
Sent: Thursday, December 30, 2010 6:20 PM
To: [email protected]
Cc: [email protected]
Subject: FW: Important - Charge.com Account for

Interesting... let's see how this pans out for the company you work for. Add to this Randy how I never signed up for the account only filled out an application. Please note the UNDISCLOSED PCI FEE as well as the $300 CANCELLATION FEE.

I NEVER APPROVED THIS ACCOUNT RANDY, ONLY FILLED OUT AN APPLICATION. DAMN, STRAIGHT UP THEFT! read below for first google search on charge.com

Charge.com Review

Merchant Maverick's Rating: (3 out of 5)
three-stars

Last Updated: April 12th, 2010.

Overview:

With a great domain name like Charge.com, I would expect this company to be at the top of the food chain, but unfortunately I was wrong. I expected to find a spotless record of great customer service and ethical business practices but unfortunately, I was wrong again. I'm not saying that Charge.com is all bad, but the countless public complaints of undisclosed contract terms & fees, withholding of funds, horrible BBB rating and bad customer service are hard to ignore. Not to mention that their parent company Pipeline Data Processing Inc. has two separate Better Business Bureau (see below) listings with sub C ratings. That is not good fellas.

I think it would be wise to keep in mind that since Charge.com is one of the larger ISO/MSP's out there, they'll obviously have more negative reviews than their smaller competitor's. Which is one of the reasons why I gave them a 3 out of 5 instead of a lower score. I didn't want to hold their size against them too much. With that said, instead of basing your judgement on the sheer number of complaints, it would be better to look at the commonalities amongst them and use that as your bargaining chip.

Add to that; no social media profiles (i.e. Twitter or Facebook), old testimonials that are hard to verify, a $300 cancellation fee and you have yourself a 3 out of 5.

Click Here If You Need Help Choosing a Provider

Date Established:

1995.

Location:

Sunrise, Florida.

Domain Name(s):
www.charge.com.
Parent/Partner Company:
They were bought out by Pipeline Data Processing Inc. (OTC:PPDA) a little while back.
Type:
Registered ISO/MSP.
Acquiring Bank(s) (Acquirer):
wells Fargo Bank.
Payment Processor(s):
First Data or Pipeline Data.
Payment Gateway(s):
Linkpoint or Authorize.net. Do you need help setting up your payment gateway with your website? Click here.
Trust Symbols:
Here is the Charge.com BBB profile. They have a "D-" rating as of this review, with 53 complaints in the last 36 months. Also, their parent company has two BBB profiles here and here.
Negative Reviews:
Check out RipOffReport.com with 22 reports (as of this review), ePinions.com (Pipeline Data Inc.), a wonderful thread at paypalsucks.com and a personal account from a blogger who had a less than stellar experience with them.
Common Complaints:
1. Bad post-approval customer service.

2. Withholding of funds. This is usually the third-party processor or the bank's fault. Better MSP's will work with you to get those funds released.

3. Undisclosed charges (PCI compliance fee $150).

4. Undisclosed contract terms (36-months).

5. Undisclosed cancellation fee ($300).

Verifiable Testimonials/References:

I attempted to contact all of the testimonials that were listed on the Charge.com site, and was unable to receive a response from any of them. A couple of the companies looked like they were out of business. It might be time for Charge.com to update those bad boys.
Security/Privacy:

The Charge.com site is "https" secured, but not sure by which company. They do have a decent privacy policy.

Customer Service:

A business partner of mine has personally dealt with their pre-approval customer service, and He said that they were quite pleasant and knowledgeable. I haven't dealt with their post-approval customer service, but judging from the complaints (see below), I'm not too impressed.
Contract Duration:

3-years.

Cancellation Fee:

$300.
Interchange-Plus Pricing:

Interchange-plus is offered by Charge.com.
Seasonal Downtime:

Seasonal downtime is also offered by Charge.com.
Product/Service Offering:

Online/Internet Virtual Terminal & Retail.

Product/Service Specialty:

Online/Internet Virtual Terminal.

Don't forget to leave your review and rating in the comment section.

Mark

-----Original Message-----
From: webmaster [mailto:webmaster]
Sent: Thursday, December 30, 2010 4:14 PM
To: 'Randy Rochleau'
Subject: RE: Important - Charge.com Account for

This is getting forwarded to BBB to resolve if you do not close my account after refunding me my money stolen out of my bank account prior to christmas. I contacted the PCI number who is Cynergy Data which was only an answering service and said I had to request refund from Charge.com. You did not disclose any PCI fee of $185 to me and this will be last email prior to contacting BBB to resolve.

Your choice, let me know if you intend to do nothing.

Mark

-----Original Message-----

From: Randy Rochleau [mailto:[email protected]]

Sent: Thursday, December 30, 2010 4:10 PM

To: webmaster

Subject: RE: Important - Charge.com Account

Hello Mark,

Under rare circumstances the processor may eat the fee for accounts that are doing heavy volume. Unfortunately, your account would not qualify for that. Also, the fee is in line with other processors. If you would like to terminate your account you'd have to follow proper protocol with respect to the terms and conditions you agreed to. Please let me know how you would like to proceed.

Best Regards,

Randy Rochleau

V.P. Sales

Charge.com

800-864-2716 x 8578

-----Original Message-----

From: webmaster [mailto:[email protected]]

Sent: Thursday, December 30, 2010 4:02 PM

To: Randy Rochleau

Subject: RE: Important - Charge.com Account for

No,

Cynergy Data through an application I filled out with charge.com took $185

out of my account. I never used this account, had no idea it was active,

and PCI FEE is ludicrous to begin with because processor usually eats it.

Please refund my money and cancel and remove any and all information you

have of mine.

Mark

-----Original Message-----

From: Randy Rochleau [mailto:[email protected]]

Sent: Thursday, December 30, 2010 4:00 PM

To: webmaster; 'Charge.com Activations'

Subject: RE: Important - Charge.com Account for

Hello Mark,

I just checked my records and do not see anything that supports you saying

that you were not going to use us and that you had gone with another

processor. The only time we spoke was when I contacted you to get the login

info for your website which underwriting requested in order to complete set

up. You provided me with that information and your account was subsequently

set up. Do you have us confused with another company sir?

Best Regards,

Randy Rochleau

V.P. Sales

Charge.com

800-864-2716 x 8578
-----Original Message-----

From: webmaster [mailto:webmaster]

Sent: Thursday, December 30, 2010 3:24 PM

To: 'Charge.com Activations'

Subject: RE: Important - Charge.com Account for

Randy,

I just left you a message. I never went ahead and used charge.com or your

corresponding CC processor, Cynergy Data, for my websites.

I remember speaking with you back in September saying that I was not going

to use charge.com as I found another processor.

Cynergy just took out $185 for PCI FEE and I want it returned to my bank

account. After this is done, please destroy my documents which have my

personal information especially my bank account.

Obviously you can understand my concern and I will follow up with this issue

through my own channels if not taken care of immediately.

Thank you,

Agent 488 · 12-31-2010, 12:31 AM

you have continual problems with everyone you do biz with.

the next time you start a thread, look in the mirror.

carzygirls · 12-31-2010, 12:34 AM

Quote:

Originally Posted by Agent 488

you have continual problems with everyone you do biz with.

the next time you start a thread, look in the mirror.

12-30-2010, 03:56 PM	#1
carzygirls So Fucking Banned Industry Role: Join Date: Oct 2010 Posts: 857	Charge.com, a sales for merchant accounts, has some shady shit going on! I was researching some merchant processors back in september and filled out an application for my own merchant account thru charge.com. They sell for a company called Cynergy Data who processes the credit cards. I ended up not going with them because I found a processor which was a better fit and that was that... I thought. Christmas Eve through information on my application, which unfortunately included my banking info., they took out $185 out of my bank account for PCI FEE. First I thought it was my current processor and they said they don't charge merchants a PCI FEE. Looked in further and found it was from an application months ago on a stagnant account which they apparently approved. May not affect too many as I think they only accept mainstream sites but it's really straight up theft. Sales rep said that my account was active but didn't qualify for a reduced PCI FEE because I didn't meet the requirement... no shit, don't process thru u ass hat PCI FEE??? PCI FEE on an account that was never activated by me??? I filled out an application, shopping around for what was available. Total bullshit, worse then hidden cross sales.

12-30-2010, 04:43 PM	#4
~Ray visit hardlinks.org Industry Role: Join Date: Jun 2003 Location: Las Vegas , Nv >>> [email protected] or icq 94994627 anytime Posts: 18,362	did it say anything in the application TOS? did you agree to the terms when submitting? If it said nothing about the charge, file a report with the feds as you are probably not alone. takes 5 minutes to report. __________________ Adult Backlinks for Adult Websites - Testimonials Available

12-30-2010, 07:18 PM	#7
pamon Confirmed User Industry Role: Join Date: Dec 2007 Posts: 3,106	i signed up w/ charge.com a while ago. they are a reseller for pipeline data and others. huge monthly fees and $3-400 cancellation fee. total BS. __________________ Email: [email protected] Skype: davidamodt. / TG: Davidamodt US Adult Content & Porn Writer Project/Sites/Tubes/Reviews & More

12-30-2010, 03:59 PM	#2
KillerK Confirmed User Join Date: May 2008 Posts: 3,406	charge that shit back man

12-30-2010, 04:04 PM	#3
Agent 488 Registered User Industry Role: Join Date: Feb 2006 Posts: 22,511	porn industry is the most corrupt in the world. thanks for the heads up.

12-31-2010, 12:28 AM	#9
carzygirls So Fucking Banned Industry Role: Join Date: Oct 2010 Posts: 857	long email... embrace.... email forwarded to my contacts at bbb and now the feds. If you steal another dime from my account I will get my money back 10 fold. Mark -------------------------------------------------------------------------------- From: Charge.com Accounts [mailto:[email protected]] Sent: Thursday, December 30, 2010 10:44 PM To: webmaster@ Subject: RE: Important - Charge.com Account fo Mark, I’m sorry, but your are mistaken about what transpired. You did not simply fill out an application. You signed a contract and opened an account. You checked off a box stating that you had read the terms and conditions and that you agreed to be charged the rates and fees, and you also signed the contract online indicating that you agreed to the terms and conditions. For your reference, below is a screen shot from the application/contract you signed. All terms and fees were disclosed on the Pipeline Data application/contract. I have attached a copy of the terms and conditions you agreed to when you signed up. You also received 2 welcome emails, attached, that clearly explain that an account was created for you. Regarding the “review” below you sent, it is filled with inaccuracies and the website you got this from is not an unbiased website. They are in the merchant account business themselves and profit from bashing other companies. For example, we have an A-rating with the BBB, not a sub-C rating, as they suggested. Below is the screenshot of your signature. Please re-read the top checkbox item because that is what you agreed to. There was nothing on the page to suggest that this is an application only and it clearly states that you are agreeing to be charged the rates and fee and that you agreed to the terms and conditions. Thank you, Merchant Support Charge.com www.charge.com From: webmaster [mailto:webmaster] Sent: Thursday, December 30, 2010 6:20 PM To: [email protected] Cc: [email protected] Subject: FW: Important - Charge.com Account for Interesting... let's see how this pans out for the company you work for. Add to this Randy how I never signed up for the account only filled out an application. Please note the UNDISCLOSED PCI FEE as well as the $300 CANCELLATION FEE. I NEVER APPROVED THIS ACCOUNT RANDY, ONLY FILLED OUT AN APPLICATION. DAMN, STRAIGHT UP THEFT! read below for first google search on charge.com Charge.com Review Merchant Maverick's Rating: (3 out of 5) three-stars Last Updated: April 12th, 2010. Overview: With a great domain name like Charge.com, I would expect this company to be at the top of the food chain, but unfortunately I was wrong. I expected to find a spotless record of great customer service and ethical business practices but unfortunately, I was wrong again. I'm not saying that Charge.com is all bad, but the countless public complaints of undisclosed contract terms & fees, withholding of funds, horrible BBB rating and bad customer service are hard to ignore. Not to mention that their parent company Pipeline Data Processing Inc. has two separate Better Business Bureau (see below) listings with sub C ratings. That is not good fellas. I think it would be wise to keep in mind that since Charge.com is one of the larger ISO/MSP's out there, they'll obviously have more negative reviews than their smaller competitor's. Which is one of the reasons why I gave them a 3 out of 5 instead of a lower score. I didn't want to hold their size against them too much. With that said, instead of basing your judgement on the sheer number of complaints, it would be better to look at the commonalities amongst them and use that as your bargaining chip. Add to that; no social media profiles (i.e. Twitter or Facebook), old testimonials that are hard to verify, a $300 cancellation fee and you have yourself a 3 out of 5. Click Here If You Need Help Choosing a Provider Date Established: 1995. Location: Sunrise, Florida. Domain Name(s): www.charge.com. Parent/Partner Company: They were bought out by Pipeline Data Processing Inc. (OTC:PPDA) a little while back. Type: Registered ISO/MSP. Acquiring Bank(s) (Acquirer): wells Fargo Bank. Payment Processor(s): First Data or Pipeline Data. Payment Gateway(s): Linkpoint or Authorize.net. Do you need help setting up your payment gateway with your website? Click here. Trust Symbols: Here is the Charge.com BBB profile. They have a "D-" rating as of this review, with 53 complaints in the last 36 months. Also, their parent company has two BBB profiles here and here. Negative Reviews: Check out RipOffReport.com with 22 reports (as of this review), ePinions.com (Pipeline Data Inc.), a wonderful thread at paypalsucks.com and a personal account from a blogger who had a less than stellar experience with them. Common Complaints: 1. Bad post-approval customer service. 2. Withholding of funds. This is usually the third-party processor or the bank's fault. Better MSP's will work with you to get those funds released. 3. Undisclosed charges (PCI compliance fee $150). 4. Undisclosed contract terms (36-months). 5. Undisclosed cancellation fee ($300). Verifiable Testimonials/References: I attempted to contact all of the testimonials that were listed on the Charge.com site, and was unable to receive a response from any of them. A couple of the companies looked like they were out of business. It might be time for Charge.com to update those bad boys. Security/Privacy: The Charge.com site is "https" secured, but not sure by which company. They do have a decent privacy policy. Customer Service: A business partner of mine has personally dealt with their pre-approval customer service, and He said that they were quite pleasant and knowledgeable. I haven't dealt with their post-approval customer service, but judging from the complaints (see below), I'm not too impressed. Contract Duration: 3-years. Cancellation Fee: $300. Interchange-Plus Pricing: Interchange-plus is offered by Charge.com. Seasonal Downtime: Seasonal downtime is also offered by Charge.com. Product/Service Offering: Online/Internet Virtual Terminal & Retail. Product/Service Specialty: Online/Internet Virtual Terminal. Don't forget to leave your review and rating in the comment section. Mark -----Original Message----- From: webmaster [mailto:webmaster] Sent: Thursday, December 30, 2010 4:14 PM To: 'Randy Rochleau' Subject: RE: Important - Charge.com Account for This is getting forwarded to BBB to resolve if you do not close my account after refunding me my money stolen out of my bank account prior to christmas. I contacted the PCI number who is Cynergy Data which was only an answering service and said I had to request refund from Charge.com. You did not disclose any PCI fee of $185 to me and this will be last email prior to contacting BBB to resolve. Your choice, let me know if you intend to do nothing. Mark -----Original Message----- From: Randy Rochleau [mailto:[email protected]] Sent: Thursday, December 30, 2010 4:10 PM To: webmaster Subject: RE: Important - Charge.com Account Hello Mark, Under rare circumstances the processor may eat the fee for accounts that are doing heavy volume. Unfortunately, your account would not qualify for that. Also, the fee is in line with other processors. If you would like to terminate your account you'd have to follow proper protocol with respect to the terms and conditions you agreed to. Please let me know how you would like to proceed. Best Regards, Randy Rochleau V.P. Sales Charge.com 800-864-2716 x 8578 -----Original Message----- From: webmaster [mailto:[email protected]] Sent: Thursday, December 30, 2010 4:02 PM To: Randy Rochleau Subject: RE: Important - Charge.com Account for No, Cynergy Data through an application I filled out with charge.com took $185 out of my account. I never used this account, had no idea it was active, and PCI FEE is ludicrous to begin with because processor usually eats it. Please refund my money and cancel and remove any and all information you have of mine. Mark -----Original Message----- From: Randy Rochleau [mailto:[email protected]] Sent: Thursday, December 30, 2010 4:00 PM To: webmaster; 'Charge.com Activations' Subject: RE: Important - Charge.com Account for Hello Mark, I just checked my records and do not see anything that supports you saying that you were not going to use us and that you had gone with another processor. The only time we spoke was when I contacted you to get the login info for your website which underwriting requested in order to complete set up. You provided me with that information and your account was subsequently set up. Do you have us confused with another company sir? Best Regards, Randy Rochleau V.P. Sales Charge.com 800-864-2716 x 8578 -----Original Message----- From: webmaster [mailto:webmaster] Sent: Thursday, December 30, 2010 3:24 PM To: 'Charge.com Activations' Subject: RE: Important - Charge.com Account for Randy, I just left you a message. I never went ahead and used charge.com or your corresponding CC processor, Cynergy Data, for my websites. I remember speaking with you back in September saying that I was not going to use charge.com as I found another processor. Cynergy just took out $185 for PCI FEE and I want it returned to my bank account. After this is done, please destroy my documents which have my personal information especially my bank account. Obviously you can understand my concern and I will follow up with this issue through my own channels if not taken care of immediately. Thank you,

12-31-2010, 12:31 AM	#10
Agent 488 Registered User Industry Role: Join Date: Feb 2006 Posts: 22,511	you have continual problems with everyone you do biz with. the next time you start a thread, look in the mirror.