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Old 02-06-2012, 07:10 AM   #1
CPAK
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Strongbox is gone?

Application form and payment for 6 strongbox copies sent on 23 Jan, without any response until now.

"I have sent you $572.40 via paypal ( 23 Jan , from support@*****.com , discount "pct40_octopus")."

Can anybody form strongbox team contact us?
Email: support **** octopuscash.com
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Old 02-06-2012, 07:12 AM   #2
candyflip
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I'm pretty sure the guy who runs it has been posting here quite a bit lately. Raymor is his GFY nick.

He just posted here 2 minutes ago:

https://gfy.com/showthread.php?t=1056401
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Last edited by candyflip; 02-06-2012 at 07:15 AM..
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Old 02-06-2012, 07:38 AM   #3
raymor
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As CandyFlip said our phone number, email address, and ICQ is all over the board as well as our site. If you didn't receive the email we sent you on the 23rd, you could call, email, or ICQ.

I tried calling you, but I only speak English and Spanish, so that didn't work so well. I'll re-send the email from the 23rd and hopefully you get it this time.

Last edited by raymor; 02-06-2012 at 07:47 AM..
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Old 02-06-2012, 07:47 AM   #4
CPAK
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What's your ICQ please. I can't find it on board or your site.
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Old 02-06-2012, 07:48 AM   #5
BradBreakfast
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I like PhantomFrog better.
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Old 02-06-2012, 07:50 AM   #6
raymor
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Quote:
Originally Posted by CPAK View Post
What's your ICQ please. I can't find it on board or your site.
7208627. I forgot I did remove it from my sig.
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For historical display only. This information is not current:
support@bettercgi.com ICQ 7208627
Strongbox - The next generation in site security
Throttlebox - The next generation in bandwidth control
Clonebox - Backup and disaster recovery on steroids
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Old 02-06-2012, 07:56 AM   #7
raymor
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As you may know, we immediately installed on the sites on "server #2", but we need correct access information for server #1.
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For historical display only. This information is not current:
support@bettercgi.com ICQ 7208627
Strongbox - The next generation in site security
Throttlebox - The next generation in bandwidth control
Clonebox - Backup and disaster recovery on steroids
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Old 02-06-2012, 09:49 AM   #8
raymor
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FYI CPAK, I looked at the mail logs and we replied to your email in 7 minutes, so you can look for that reply seven minutes after you emailed us.

Your server accepted the email at Jan 23 16:37:19 CST:

/var/log/maillog-20120129:
Jan 23 16:37:19 www postfix/smtp[2777]: 29C072127C: to=<[email protected]>, relay=mail.octopuscash.com[206.161.193.141]:25, delay=5.3, delays=0.37/0.04/4.4/0.5, dsn=2.0.0, status=sent (250 OK id=1RpSVs-0004Jx-Op)

If you don't find it we can check your server logs to see what your server did with it and where it went after your server got it - when and if it was downloaded to your computer, etc. If there is something in our email that made your system think it might be spam or something we'd want to address that of course.
__________________
For historical display only. This information is not current:
support&#64;bettercgi.com ICQ 7208627
Strongbox - The next generation in site security
Throttlebox - The next generation in bandwidth control
Clonebox - Backup and disaster recovery on steroids

Last edited by raymor; 02-06-2012 at 09:53 AM..
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Old 02-06-2012, 11:16 AM   #9
Shoehorn!
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I've always been able to get ahold of Ray without any problems.
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Old 02-06-2012, 11:42 AM   #10
DarkJedi
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Quote:
Originally Posted by raymor View Post
FYI CPAK, I looked at the mail logs and we replied to your email in 7 minutes, so you can look for that reply seven minutes after you emailed us.

Your server accepted the email at Jan 23 16:37:19 CST:

/var/log/maillog-20120129:
Jan 23 16:37:19 www postfix/smtp[2777]: 29C072127C: to=<[email protected]>, relay=mail.octopuscash.com[206.161.193.141]:25, delay=5.3, delays=0.37/0.04/4.4/0.5, dsn=2.0.0, status=sent (250 OK id=1RpSVs-0004Jx-Op)
pwnt.

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Old 02-06-2012, 11:46 AM   #11
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Quote:
Originally Posted by raymor View Post
I tried calling you, but I only speak English and Spanish, so that didn't work so well. I'll re-send the email from the 23rd and hopefully you get it this time.
Hola & hey all... Strongbox is the bollocks

We have had strongbox for many years & most definitely was the best money I have ever spent regarding scripts & addons, especially as it's security at it's highest!
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Old 02-06-2012, 11:56 AM   #12
martinsc
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Quote:
Originally Posted by DarkJedi View Post
pwnt.


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Old 02-06-2012, 01:22 PM   #13
edgeprod
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"how to get your ass handed to you by raymor" ... Hahaha!
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Old 02-06-2012, 02:14 PM   #14
raymor
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Quote:
Originally Posted by edgeprod View Post
"how to get your ass handed to you by raymor" ... Hahaha!

Eh, emails are sometimes lost or overlooked. It happens. The thing now is to find out why he didn't see our email. If it's in his spam folder, why? Is there anything we can do to help make sure the emails we send don't get marked as spam? Is there a setting he may want to change is his filter?
__________________
For historical display only. This information is not current:
support&#64;bettercgi.com ICQ 7208627
Strongbox - The next generation in site security
Throttlebox - The next generation in bandwidth control
Clonebox - Backup and disaster recovery on steroids
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Old 02-06-2012, 02:25 PM   #15
edgeprod
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Quote:
Originally Posted by raymor View Post
Eh, emails are sometimes lost or overlooked. It happens. The thing now is to find out why he didn't see our email. If it's in his spam folder, why? Is there anything we can do to help make sure the emails we send don't get marked as spam? Is there a setting he may want to change is his filter?
Well played, from a customer service perspective, but I think we all see the humor in the way you posted the logs, etc.
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