Anybody was ever debited from an ATM without receiving the money?

[the indigo]

Well, it just happened to me about 6 hours ago.

I used Paxum's Mastercard and after a long processing of 40-50 seconds, it went back to the "Welcome screen" of that HSBC ATM.

I'm in Panama and I was afraid it was debited from my account without getting my $200.00

Just logged into Paxum and there I see:

4564558 2012-02-17 20:20:35 ATM Withdrawal International. Surcharge: -3.0, HSBC BANK PMA*BRIS PANAMA PAN Funds Withdrawn By ATM 203.00

What the fuck?! They took me $203.00...

I contacted Paxum, but I'm not sure if I should also call Mastercard or the number behind the card. I will wait Paxum's reply until then.

Anybody experienced something like this?

[Spunky]

Heard about a couple issues lately regarding them and ATM's.I like the check in the mail method more and more

[lagcam]

Just email Paxum. I am sure that they have a process for this.

[porno jew]

hope it's not what i think it is.

[Scat in the Hat]

Before I even clicked into this thread I actually thought "Panama"...

That's why I never use ATM's in the interior or during a heavy rainstorm. I had a similar issue, was only able to recover half my money and it took about six months.

[BIGTYMER]

Damn that sucks.

[the indigo]

Originally Posted by porno jew

hope it's not what i think it is.

What do you think it is?

[The Ghost]

Yes, a few times. Contact the bank. there should be a record if the cash didn't come out of the ATM

[martinsc]

Originally Posted by The Ghost

Yes, a few times. Contact the bank. there should be a record if the cash didn't come out of the ATM

[AllAboutCams]

Originally Posted by The Ghost

Yes, a few times. Contact the bank. there should be a record if the cash didn't come out of the ATM

[Paul Markham]

Yes. My card got copied when I was using it in Bulgaria and I found money had been withdrawn from my account. Do a search on Google to see how they copy a card. Organised crime.

[Jakez]

^Totally off topic as usual.

[DaddyHalbucks]

it happened to me a few years ago, with an ePassporte card. Five hundred bucks.. ouch.

It was the bank's fault. The ATM was old and defective and due to be replaced.

It took over a month, but the bank did eventually make it right.

[Deputy Chief Command]

have had this happen couple of times while in China, each time for couple of hundreds .. each time the money automatically came back after 3 weeks or so .. just got credited back to my account without any questions asked

[v4 media]

I had it happen at a Spanish bank, went in there and they told me to come back in the morning so they could check the cash amount in the machine, they gave me the money straight away.

[seeandsee]

Jesus christ, my banks are super cool i guess, never had similar problems

[Barry-xlovecam]

This same thing happened to me with the old epassporte -- resolving it required a dispute to be filed with the card issuer (paxum in your case) and the card issuer makes complaint with the ATM machine's owner to resolve it.

The ATM (the "stick up man") was at a bank and resolving it took a month and a half

In short, contact Paxum you would initiate the complaint of an AMT shortage there ...

[V_RocKs]

Happened to me before, but it was a banks ATM card in their ATM so they handled it in hours....

[LiveDose]

Happened to me once in college in the 80's.

[WarChild]

Happened to me a few times in Costa Rica with Epassporte. Both times it was resolved and I got the money in about a week.

[shimmy2]

SHIMMYS GRINGO TIP O' THE DAY:

if you select "english" on the ATM screen, in a spanish speaking country... it usually eats your card! learn some basic spanish and the "cajero" will give you no problems

[WarChild]

Originally Posted by shimmy2

SHIMMYS GRINGO TIP O' THE DAY:

if you select "english" on the ATM screen, in a spanish speaking country... it usually eats your card! learn some basic spanish and the "cajero" will give you no problems

That's just a stupid answer. It has nothing to do with the language you select.

[raymor]

Originally Posted by the indigo

What do you think it is?

I'm guessing he's thinking:
http://www.google.com/search?q=atm+skimming

[the indigo]

Originally Posted by shimmy2

SHIMMYS GRINGO TIP O' THE DAY:

if you select "english" on the ATM screen, in a spanish speaking country... it usually eats your card! learn some basic spanish and the "cajero" will give you no problems

Hmm, thanks for the tip. They are trying to defraud gringos? That would not be a surprise, they always are trying to squeeze you in every way possible to get your money.

Even the rental condo I have here told me "We will keep $300.00 from your deposit since you smoked in your unit"... Hell I never, EVER smoked in my whole life! I was so upset.

[the indigo]

Originally Posted by raymor

I'm guessing he's thinking:
http://www.google.com/search?q=atm+skimming

Thanks for the info... but if that was the case they can now retrieve all the money they want... and I should get the card canceled. I believe it's more like the Clave/ATM did not have the $200.00 in the machine and still debited my Paxum Mastercard.

Well I hope so.

[the indigo]

Paxum replied "We suggest that you first try to contact the owner of the ATM and ask him to provide for you a valid solution for your situation."

I guess it is HSBC Panama... and it's the Panama Carnaval starting today until Tuesday: the day I'm flying back to Canada. Damn, I must be very out of luck.

[Chris]

Generally when this happens you need to contact the bank that is listed on the ATM.

They ATM generally will see this error when they are doing their settlements and the drop is dropped off.


If you dont see it back in a few days after you talk to hsbc email me [email protected]

[the indigo]

Originally Posted by Chris

Generally when this happens you need to contact the bank that is listed on the ATM.

They ATM generally will see this error when they are doing their settlements and the drop is dropped off.


If you dont see it back in a few days after you talk to hsbc email me [email protected]

Hey Chris,

Thanks for the feedback. I will try to call HSBC Panama on Wednesday or Thursday from Canada. I had my camera with me so I took a video of the ATM machine's details in spanish.

[Jacob[Soft]]

I had such chance, had to wait for my money about 2 mouth, really annoying

[CYF]

happened to me about 10 years ago with a bank ATM card. Took them about three days, they had to count the ATM cash. Got my money tho

[SmokeyTheBear]

lol @ paxum answer, dont get me wrong..

i had it happen before years ago.. called by cc company, they said " talk to the bank the atm is from "

so i called them , they said " you should call your cc company"

so i called my cc company and they said, " no really , call the atm company"

so i called the atm bank they said " no really , call your cc company"

so i had some tequila and forgot about it.. 2 months later i got my money back

[JP-pornshooter]

happened to me in vegas, pissing drunk getting 500 out of the nearest atm, after punching in the passcode i checked my text msgs, when i looked up there was no money, not sure if someone swiped the money from me or money never came out.
filed claim with my bank (of america) who did refund the money to my account after a few weeks...

[Rochard]

Years ago I deposited my paycheck into an ATM and it was never credited. The bank said they didn't get anything. I had to have a new check issued. This was back when I was broke and it caused a lot of problems for me.

Turns out the bank found it a year later when they pulled out the ATM to clean it.

[Mike Honcho]

We'll get you your money, brb.

[AllAboutCams]

i would never trust paxum with a large amount of money with all the problems ive had same goes for any online banking

[DaddyHalbucks]

Originally Posted by SmokeyTheBear

lol @ paxum answer, dont get me wrong..

i had it happen before years ago.. called by cc company, they said " talk to the bank the atm is from "

so i called them , they said " you should call your cc company"

so i called my cc company and they said, " no really , call the atm company"

so i called the atm bank they said " no really , call your cc company"

so i had some tequila and forgot about it.. 2 months later i got my money back

Same thing. The bank told me to call ePassporte and ePass told me to call the bank. But.. it was the bank's fault.

For once, it was not an evil Mallick plot.

[Deputy Chief Command]

Originally Posted by xxxupdate

i would never trust paxum with a large amount of money with all the problems ive had same goes for any online banking

all banks offer online banking... you don't trust Bank of America or HSBC with large amounts of money?

[AllAboutCams]

Originally Posted by Deputy Chief Command

all banks offer online banking... you don't trust Bank of America or HSBC with large amounts of money?

you know what i mean

[LightscapeMedia]

Once I went to Mexico and had to use an ATM and didn't realize how many peso bills the equivalent of $300USD would be.. The stack that spit out was so thick that I could only pry about half of it loose before the other half sucked back into the machine.