How to get a Refund from a Scumbag Company - GoFuckYourself.com

wehateporn · 05-08-2012, 04:49 PM

I was recently trying to a get a refund (out of principle) from a well known company, one of the biggest on the Internet, it was for my Dad, he'd had his card banged for $200 despite having already uninstalled the software.

1. Nice friendly email = FAIL

2. Nice friendly letter to CEO = FAIL

3. Go around 10 of the largest and most relevant Internet forums writing "CompanyName is a SCAM", then post a message in their official forum displaying my hard work in front of all of their customers, with links to all of the places I've been posting = REFUND

I don't like having to do things that way, but sometimes it's the only way.

candyflip · 05-08-2012, 05:08 PM

Chrageback.

wehateporn · 05-08-2012, 05:11 PM

Quote:

Originally Posted by candyflip

Chrageback.

It was about a year after the event by the time he mentioned it. I assumed it was too late for chargebacks

Juicy D. Links · 05-08-2012, 05:24 PM

What do you mean by "already uninstalled the software."

I am a bit confused...

wehateporn · 05-08-2012, 05:39 PM

Quote:

Originally Posted by Juicy D. Links

What do you mean by "already uninstalled the software."

I am a bit confused...

He was subscribing yearly for some software, he uninstalled it, then emailed them to cancel, he assumed that it was cancelled at that point, nobody replied to the email. He's a dinosaur, but the company deliberately made it complex for him to cancel.

papill0n · 05-08-2012, 05:39 PM

yeah sounds about right

i mean theres no chance you and your dad are at fault is there

wehateporn · 05-08-2012, 06:03 PM

Quote:

Originally Posted by papill0n

yeah sounds about right

i mean theres no chance you and your dad are at fault is there

He's an old dinosaur, which makes him vulnerable, but at the same time he's paid for something that he hasn't had installed, so they should be willing to refund him if they are fair. If not I like to make sure that they lose hundreds times more in future sales than they would have had to pay back. I manufacture karma

Though I know you're just trollin, the main point for all who are reading is that this technique has worked against one of the biggest companies out there, one well known for not giving refunds

DBS.US · 05-08-2012, 06:05 PM

With all these webmasters not getting paid by different programs it's funny nobody does this to them.

wehateporn · 05-08-2012, 06:07 PM

Quote:

Originally Posted by DBS.US

With all these webmasters not getting paid by different programs it's funny nobody does this to them.

It's a relatively small community, many people shy away from it, but when they do speak out I certainly appreciate it

lagcam · 05-08-2012, 06:22 PM

You forgot something:

4. Go back to those 10 largest and most relevant Internet forums where you wrote "CompanyName is a SCAM", then post a message and say "Sorry I was mistaken, they have refunded me and actually are not scammers, but good people as although like normal business people they continue to rebill until a customer completes the cancellation process, they still refund 1 year later when it is somewhat crudely brought to their attention that a customer's son is unhappy....."

I wonder how many people here would have refunded you if this had have been a porn rebill........

wehateporn · 05-08-2012, 06:27 PM

If the check clears for my father, I will update the threads to say that a refund was eventually given.

Quote:

Originally Posted by lagcam

You forgot something:

4. Go back to those 10 largest and most relevant Internet forums where you wrote "CompanyName is a SCAM", then post a message and say "Sorry I was mistaken, they have refunded me and actually are not scammers, but good people as although like normal business people they continue to rebill until a customer completes the cancellation process, they still refund 1 year later when it is somewhat crudely brought to their attention that a customer's son is unhappy....."

I wonder how many people here would have refunded you if this had have been a porn rebill........

papill0n · 05-08-2012, 06:32 PM

Quote:

Originally Posted by wehateporn

He's an old dinosaur, which makes him vulnerable, but at the same time he's paid for something that he hasn't had installed, so they should be willing to refund him if they are fair. If not I like to make sure that they lose hundreds times more in future sales than they would have had to pay back. I manufacture karma

Though I know you're just trollin, the main point for all who are reading is that this technique has worked against one of the biggest companies out there, one well known for not giving refunds

no im not trollin im rollin

name the company and exactly what happened

wehateporn · 05-08-2012, 06:34 PM

Quote:

Originally Posted by papill0n

no im not trollin im rollin

name the company and exactly what happened

Prefer not to, they're worth $Billions, but it's not about the story, just about the technique and the fact it works; sharing valuable tips

ErectMedia · 05-08-2012, 06:59 PM

T-Mobile was trying to fuck me, filed a BBB claim and Big shot called me and squared shit up.

moeloubani · 05-08-2012, 07:04 PM

Quote:

but at the same time he's paid for something that he hasn't had installed, so they should be willing to refund him if they are fair

Don't see the logic in this? If you buy a DVD and hold onto it for a year should you be allowed to take it back if you didn't watch it? Of course not. A sale is a sale.

wehateporn · 05-08-2012, 07:05 PM

Quote:

Originally Posted by ErectMedia

T-Mobile was trying to fuck me, filed a BBB claim and Big shot called me and squared shit up.

Good work! Always nice to hear of more people fighting back, and hence making it less worthwhile for these companies to pull this shit

TurboAngel · 05-08-2012, 07:11 PM

If you had come with this to GFY 1st it would have been taken care of faster.

;)

wehateporn · 05-08-2012, 07:11 PM

Quote:

Originally Posted by moeloubani

Don't see the logic in this? If you buy a DVD and hold onto it for a year should you be allowed to take it back if you didn't watch it? Of course not. A sale is a sale.

He tried to cancel via email, they had this in their records. They have a special page hidden away for cancellation, takes a while to track it down.

Juicy D. Links · 05-08-2012, 07:11 PM

Rosetta Stone?

wehateporn · 05-08-2012, 07:12 PM

Quote:

Originally Posted by TurboAngel

If you had come with this to GFY 1st it would have been taken care of faster.

;)

haha..the Power of GFY

bpluva · 05-08-2012, 07:14 PM

Quote:

Originally Posted by ErectMedia

T-Mobile was trying to fuck me, filed a BBB claim and Big shot called me and squared shit up.

Did the same shit and my free promotional flat screen was in the mail a week later...go BBB!

wehateporn · 05-08-2012, 07:15 PM

Quote:

Originally Posted by Juicy D. Links

Rosetta Stone?

Someone else, but I heard they are bad with this too

TurboAngel · 05-08-2012, 07:18 PM

Quote:

Originally Posted by wehateporn

haha..the Power of GFY

It's true!

epitome · 05-08-2012, 07:24 PM

This reminds me of two times I got my way by not giving up.

Maybe a half dozen years ago, I noticed the Sprint bill jumped by almost $10 for no reason. Buried in the bill was mention of a new tax. I figure no way, I'd have heard about this. I called Sprint, they say it's a new federal fee/tax and nothing they can do. I call T-Mobile and they say they never heard of it.

Call Sprint back and say I want out of my contract because others aren't charging it. They tell me the others will soon, it's real.

I call the FCC, they've never heard of it and opened a case. I called the FTC, they've never heard of it and opened a case.

Call Sprint back and tell them what I did. Nothing.

Call the investigative reporter of the news station, who happened to be a tenant of mine. He calls them. Next thing you know, executive response team is calling me; their general counsel is looking into it.

A few days later they call and say it was a "limited error" and bills will be corrected and I'm allowed out of my contract. No thank you (of course not). I still don't know if Sprint had to refund for millions of customers or a few.

Fast forward a few years...

Bank of America is dicking me around. I can't get anywhere calling.

I have a gay news blog that is indexed by Google News, so it looks like it's pretty big to the unassuming eye.

I find the email address of their VP of communications. I email her explaining how the bank is wrong or a story is going on my extremely popular site.

She emails back within 10 minutes saying expect a call from someone in the CEO's office. Someone in the CEO's office calls 10 minutes later from a blocked number.

Problem immediately fixed, extra money put in my account for all of the trouble I had to go through.

There's another story similar to the Bank of America one with a smaller regional bank. Branch manager wouldn't budget. I tracked down the email address of the executive assistant of the CEO. She immediately fixes my problems.

Always try to go to the top if you can. It's easier than you think.

wehateporn · 05-08-2012, 07:29 PM

Nice work epitome! I'll need to get myself a news blog for the future, I like that idea

With other companies in the past when I wrote to CEO's the problems were always immediately sorted, but this one was different, so I took the nuclear option

livexxx · 05-08-2012, 07:30 PM

sounds like you've now spent more than $200 of your time chasing it. life is too short, tell your dad you sorted it , give him $200

wehateporn · 05-08-2012, 07:37 PM

Quote:

Originally Posted by livexxx

sounds like you've now spent more than $200 of your time chasing it. life is too short, tell your dad you sorted it , give him $200

You're right that it wasn't worth it for $200. I have this thing where if ever I feel like a company is cheating me (or my family) I ensure that I cause it damage in a perfectly legal way, I'm trying to ensure that their negative energy comes back and chips away at them. I don't want to encourage them by making it too easy to get away with treating people badly, it's just a moral thing, doing my bit to make the world a better place.

travs · 05-08-2012, 07:39 PM

Quote:

Originally Posted by livexxx

sounds like you've now spent more than $200 of your time chasing it. life is too short, tell your dad you sorted it , give him $200

fastest and best way I guess

epitome · 05-08-2012, 08:19 PM

Quote:

Originally Posted by wehateporn

Nice work epitome! I'll need to get myself a news blog for the future, I like that idea

With other companies in the past when I wrote to CEO's the problems were always immediately sorted, but this one was different, so I took the nuclear option

You have to actually keep it up though. That blog hundreds of new posts that looked like actual articles with a few new one's each day with different "authors" (aka me)... it looked very legit, even had a semi-custom newspaper theme.

I couldn't figure out how to monetize it enough and let the domain expire, but it looked cool as fuck.

epitome · 05-08-2012, 08:20 PM

Quote:

Originally Posted by livexxx

sounds like you've now spent more than $200 of your time chasing it. life is too short, tell your dad you sorted it , give him $200

Sometimes it's about principle if you or someone you love is getting fucked.

You care more about the satisfaction than the money.

Can't let it always be the case but sometimes it's fun to fuck with people back.

astronaut x · 05-09-2012, 01:55 AM

I remember back in the day, we got a vcr. My dad never did know how to use it. He would try to tinker with it and end getting all frustrated.
Things got all out of control when he tried shoving his credit card in it.

scottybuzz · 05-09-2012, 03:14 AM

You go to Mcdonalds, buy a cheese burger, it gets made for you and you decide not to eat it. should you get a refund? No...

On the other hand you should have 28 days (at least in the EU) to decide if you want your purchase or not so I am stuck on this one.

u-Bob · 05-09-2012, 03:23 AM

Quote:

Originally Posted by scottybuzz

On the other hand you should have 28 days (at least in the EU) to decide if you want your purchase or not so I am stuck on this one.

only applies to "remote sales" (internet, phone, stranger at your door) and (under the new EU directive) it doesn't apply to digital goods (downloads).

</for the sake of completion>

DWB · 05-09-2012, 03:41 AM

I had to do exactly that to get 30k from First Data from an old (non-adult, offline) merchant account. All other avenues failed (chased them for 2 years) until I hit the internet with their agents names, email and phone numbers and details of the situation. A couple of weeks later they paid me.

Those companies do read the complain forums. Hammer the shit out of them if someone is screwing you and you are in the right.

05-08-2012, 04:49 PM	#1
wehateporn Promoting Debate on GFY Industry Role: Join Date: Apr 2007 Posts: 27,173	How to get a Refund from a Scumbag Company I was recently trying to a get a refund (out of principle) from a well known company, one of the biggest on the Internet, it was for my Dad, he'd had his card banged for $200 despite having already uninstalled the software. 1. Nice friendly email = FAIL 2. Nice friendly letter to CEO = FAIL 3. Go around 10 of the largest and most relevant Internet forums writing "CompanyName is a SCAM", then post a message in their official forum displaying my hard work in front of all of their customers, with links to all of the places I've been posting = REFUND I don't like having to do things that way, but sometimes it's the only way. __________________ Sexy Girls Teasing Last edited by wehateporn; 05-08-2012 at 04:55 PM..

05-08-2012, 05:08 PM	#2
candyflip Carpe Visio Industry Role: Join Date: Jul 2002 Location: New York Posts: 43,052	Chrageback. __________________ Spend you some brain. Email Me

05-08-2012, 06:05 PM	#8
DBS.US Geo Cities Industry Role: Join Date: Aug 2003 Location: North Captiva Island, Florida USA Posts: 11,830	With all these webmasters not getting paid by different programs it's funny nobody does this to them. __________________ Make a Free Chaturbate White Label site in 34 minutes and be making money tonight

05-08-2012, 06:22 PM	#10
lagcam Confirmed User Industry Role: Join Date: Jul 2007 Posts: 2,892	You forgot something: 4. Go back to those 10 largest and most relevant Internet forums where you wrote "CompanyName is a SCAM", then post a message and say "Sorry I was mistaken, they have refunded me and actually are not scammers, but good people as although like normal business people they continue to rebill until a customer completes the cancellation process, they still refund 1 year later when it is somewhat crudely brought to their attention that a customer's son is unhappy....." I wonder how many people here would have refunded you if this had have been a porn rebill........ __________________ Working Cam site for sale - NOT affiliate.

05-08-2012, 06:59 PM	#14
ErectMedia Confirmed Chicago Pimp Industry Role: Join Date: Aug 2004 Location: Chicago Posts: 7,100	T-Mobile was trying to fuck me, filed a BBB claim and Big shot called me and squared shit up. __________________ Domain Name Registration Web3 Domains

05-08-2012, 05:24 PM	#4
Juicy D. Links So Fucking Banned Industry Role: Join Date: Apr 2001 Location: N.Y. -Long Island -- Posts: 122,992	What do you mean by "already uninstalled the software." I am a bit confused...

05-08-2012, 05:39 PM	#6
papill0n Unregistered Abuser Industry Role: Join Date: Oct 2007 Posts: 15,547	yeah sounds about right i mean theres no chance you and your dad are at fault is there

05-08-2012, 07:11 PM	#17
TurboAngel H.B.I.C. Industry Role: Join Date: Jun 2003 Location: NC Posts: 30,122	If you had come with this to GFY 1st it would have been taken care of faster. ;)

05-08-2012, 07:24 PM	#24
epitome So Fucking Lame Industry Role: Join Date: Jun 2009 Location: St. Petersburg, FL Posts: 12,158	This reminds me of two times I got my way by not giving up. Maybe a half dozen years ago, I noticed the Sprint bill jumped by almost $10 for no reason. Buried in the bill was mention of a new tax. I figure no way, I'd have heard about this. I called Sprint, they say it's a new federal fee/tax and nothing they can do. I call T-Mobile and they say they never heard of it. Call Sprint back and say I want out of my contract because others aren't charging it. They tell me the others will soon, it's real. I call the FCC, they've never heard of it and opened a case. I called the FTC, they've never heard of it and opened a case. Call Sprint back and tell them what I did. Nothing. Call the investigative reporter of the news station, who happened to be a tenant of mine. He calls them. Next thing you know, executive response team is calling me; their general counsel is looking into it. A few days later they call and say it was a "limited error" and bills will be corrected and I'm allowed out of my contract. No thank you (of course not). I still don't know if Sprint had to refund for millions of customers or a few. Fast forward a few years... Bank of America is dicking me around. I can't get anywhere calling. I have a gay news blog that is indexed by Google News, so it looks like it's pretty big to the unassuming eye. I find the email address of their VP of communications. I email her explaining how the bank is wrong or a story is going on my extremely popular site. She emails back within 10 minutes saying expect a call from someone in the CEO's office. Someone in the CEO's office calls 10 minutes later from a blocked number. Problem immediately fixed, extra money put in my account for all of the trouble I had to go through. There's another story similar to the Bank of America one with a smaller regional bank. Branch manager wouldn't budget. I tracked down the email address of the executive assistant of the CEO. She immediately fixes my problems. Always try to go to the top if you can. It's easier than you think.

05-08-2012, 07:29 PM	#25
wehateporn Promoting Debate on GFY Industry Role: Join Date: Apr 2007 Posts: 27,173	Nice work epitome! I'll need to get myself a news blog for the future, I like that idea With other companies in the past when I wrote to CEO's the problems were always immediately sorted, but this one was different, so I took the nuclear option __________________ Sexy Girls Teasing

05-08-2012, 07:30 PM	#26
livexxx Confirmed User Industry Role: Join Date: May 2005 Location: UK Posts: 1,201	sounds like you've now spent more than $200 of your time chasing it. life is too short, tell your dad you sorted it , give him $200 __________________ http://www.webcamalerts.com for auto tweets for web cam operators

05-09-2012, 01:55 AM	#31
astronaut x Too lazy to set a custom title Industry Role: Join Date: May 2011 Location: From this www and beyond! Posts: 4,844	I remember back in the day, we got a vcr. My dad never did know how to use it. He would try to tinker with it and end getting all frustrated. Things got all out of control when he tried shoving his credit card in it.

05-09-2012, 03:14 AM	#32
scottybuzz Too lazy to set a custom title Industry Role: Join Date: May 2006 Location: NY Posts: 14,800	You go to Mcdonalds, buy a cheese burger, it gets made for you and you decide not to eat it. should you get a refund? No... On the other hand you should have 28 days (at least in the EU) to decide if you want your purchase or not so I am stuck on this one. __________________ $$$$$ MAKE HUGE MONEY IN CAMS - CLICK HERE $$$$$

05-09-2012, 03:41 AM	#34
DWB Registered User Industry Role: Join Date: Jul 2003 Location: Encrypted. Access denied. Posts: 31,779	I had to do exactly that to get 30k from First Data from an old (non-adult, offline) merchant account. All other avenues failed (chased them for 2 years) until I hit the internet with their agents names, email and phone numbers and details of the situation. A couple of weeks later they paid me. Those companies do read the complain forums. Hammer the shit out of them if someone is screwing you and you are in the right.