Dedico Hosting company & Costa Galazios... ANSWER MY SUPPORT TICKET - GoFuckYourself.com

gleem · 11-07-2012, 09:05 AM

Dedico.com hosting needs to get in here and take care of ticket #9878 that has been pending for MONTHS without a reply from them.

We can address the reason for the ticket off the boards or on the boards, up to you guys.

V_RocKs · 11-07-2012, 10:26 AM

Shameless plug of a better candidate for hosting: Cyberwurx

They answer their tickets in minutes.

alias · 11-07-2012, 10:34 AM

Months, damn.

CYF · 11-07-2012, 12:31 PM

Quote:

Originally Posted by gleem

Dedico.com hosting needs to get in here and take care of ticket #9878 that has been pending for MONTHS without a reply from them.

We can address the reason for the ticket off the boards or on the boards, up to you guys.

damn.

gleem · 11-07-2012, 03:41 PM

I guess they really are dead. I'll detail the issue here tomorrow if I don't hear from them.

baddog · 11-07-2012, 03:49 PM

Contact me if you need Costa's personal phone number

stach14 · 11-07-2012, 05:21 PM

Quote:

Originally Posted by gleem

MONTHS without a reply from them

Ouch, but you must have lots of patience...

rowan · 11-07-2012, 06:05 PM

Wasn't there a content provider who's been trying to get his colo box back from Dedico for a similarly long period?

gleem · 11-08-2012, 09:32 AM

Quote:

Originally Posted by rowan

Wasn't there a content provider who's been trying to get his colo box back from Dedico for a similarly long period?

I dunno, they went from great support to borderline out of biz, you trust people and they fuck you in the end after years of a good relationship

SpicyM · 11-08-2012, 10:49 AM

Quote:

Originally Posted by baddog

Contact me if you need Costa's personal phone number

If I am right, he is the guy that previously worked for Alphared right?

I remember he had wanted to sell me their dedicated server for all my sites like 2 weeks before the company collapsed.

Seems he only works for reliable hosts

Darrell · 11-08-2012, 11:08 AM

Quote:

Originally Posted by gleem

I dunno, they went from great support to borderline out of biz, you trust people and they fuck you in the end after years of a good relationship

I have a couple of servers with Dedico and support is still as good for me. Today they answered a support ticket and fixed the problem within a few minutes. I'd be very interested to know if anyone else is having problems.

Kovachi · 11-08-2012, 03:53 PM

Bump for you, Dedico never seemed like a real company.

seeandsee · 11-08-2012, 04:23 PM

Cyberwurx ultra fast support and hosting quality is why i am with them for 7 yrs.

And support is when i need something, not because something is off all the time

, i had maybe had 2 site problems in 7 yrs, best HOSTING COMPANY on world!

timlover · 11-08-2012, 04:27 PM

I've been with Dedico for a few years now and I can honestly say that not only is it one of the best hosters I have ever had, but the owner Costa has been outstanding when it comes to dealing and handling my business on a 1 to 1 basis....I have no complaints...

Kovachi · 11-08-2012, 04:51 PM

Spill the beans gleem

CYF · 11-08-2012, 05:15 PM

Quote:

Originally Posted by gleem

I guess they really are dead. I'll detail the issue here tomorrow if I don't hear from them.

what's the story?

B.Barnato · 11-08-2012, 05:16 PM

How many time is it?

gleem · 03-31-2013, 07:27 AM

My email to them In November 2012, and here it is 6 months later and still no refund, them only offering $800:

Jeremy, I made the request at the beginning of August to cancel service and refund my year pre-pay, would have been sooner except I could only move my sites away so fast. This was not a 1 time thing, this was a series of abuses, first lying about having backup service only to find out when I needed the backups none existed when my server from you died, then multiple downtimes and a promise that there was monitoring in place so it would never happen again only to find out a server was down for a month before I was notified, this happened MULTIPLE TIMES, then an unannounced downtime of a couple days to a mission critical server (moved my server across country by car with no notice to a new facility), excuse after excuse. Now the latest, A ticket from august going unanswered till today November 9th.

I paid $3500 for the year, broken down into months that is $291 per month, I used the server for 8 months only if you include downtimes in that, that is a 4 month balance of $1164.

11-07-2012, 09:05 AM	#1
gleem Confirmed User Industry Role: Join Date: Jun 2001 Location: Sunny Land Posts: 5,593	Dedico Hosting company & Costa Galazios... ANSWER MY SUPPORT TICKET Dedico.com hosting needs to get in here and take care of ticket #9878 that has been pending for MONTHS without a reply from them. We can address the reason for the ticket off the boards or on the boards, up to you guys. __________________ Contact me: \\// E: webmaster /at/ unprofessional.com

11-07-2012, 10:34 AM	#3
alias aliasx Join Date: Apr 2001 Posts: 19,010	Months, damn. __________________ https://porncorporation.com

11-07-2012, 03:41 PM	#5
gleem Confirmed User Industry Role: Join Date: Jun 2001 Location: Sunny Land Posts: 5,593	I guess they really are dead. I'll detail the issue here tomorrow if I don't hear from them. __________________ Contact me: \\// E: webmaster /at/ unprofessional.com

11-08-2012, 04:23 PM	#13
seeandsee Check SIG! Industry Role: Join Date: Mar 2006 Location: Europe (Skype: gojkoas) Posts: 50,945	Cyberwurx ultra fast support and hosting quality is why i am with them for 7 yrs. And support is when i need something, not because something is off all the time , i had maybe had 2 site problems in 7 yrs, best HOSTING COMPANY on world! __________________ BUY MY SIG - 50$/Year Contact here Last edited by seeandsee; 11-08-2012 at 04:25 PM..

03-31-2013, 07:27 AM	#18
gleem Confirmed User Industry Role: Join Date: Jun 2001 Location: Sunny Land Posts: 5,593	My email to them In November 2012, and here it is 6 months later and still no refund, them only offering $800: Jeremy, I made the request at the beginning of August to cancel service and refund my year pre-pay, would have been sooner except I could only move my sites away so fast. This was not a 1 time thing, this was a series of abuses, first lying about having backup service only to find out when I needed the backups none existed when my server from you died, then multiple downtimes and a promise that there was monitoring in place so it would never happen again only to find out a server was down for a month before I was notified, this happened MULTIPLE TIMES, then an unannounced downtime of a couple days to a mission critical server (moved my server across country by car with no notice to a new facility), excuse after excuse. Now the latest, A ticket from august going unanswered till today November 9th. I paid $3500 for the year, broken down into months that is $291 per month, I used the server for 8 months only if you include downtimes in that, that is a 4 month balance of $1164. __________________ Contact me: \\// E: webmaster /at/ unprofessional.com

11-07-2012, 10:26 AM	#2
V_RocKs Damn Right I Kiss Ass! Industry Role: Join Date: Dec 2003 Location: Cowtown, USA Posts: 32,391	Shameless plug of a better candidate for hosting: Cyberwurx They answer their tickets in minutes.

11-07-2012, 03:49 PM	#6
baddog So Fucking Banned Industry Role: Join Date: Apr 2001 Location: the beach, SoCal Posts: 107,090	Contact me if you need Costa's personal phone number

11-07-2012, 06:05 PM	#8
rowan Too lazy to set a custom title Join Date: Mar 2002 Location: Australia Posts: 17,393	Wasn't there a content provider who's been trying to get his colo box back from Dedico for a similarly long period?

11-08-2012, 03:53 PM	#12
Kovachi So Fucking Banned Industry Role: Join Date: Sep 2012 Posts: 400	Bump for you, Dedico never seemed like a real company.

11-08-2012, 04:27 PM	#14
timlover Confirmed User Join Date: Nov 2002 Posts: 540	I've been with Dedico for a few years now and I can honestly say that not only is it one of the best hosters I have ever had, but the owner Costa has been outstanding when it comes to dealing and handling my business on a 1 to 1 basis....I have no complaints...

11-08-2012, 04:51 PM	#15
Kovachi So Fucking Banned Industry Role: Join Date: Sep 2012 Posts: 400	Spill the beans gleem

11-08-2012, 05:16 PM	#17
B.Barnato So Fucking Banned Industry Role: Join Date: Nov 2010 Posts: 3,618	How many time is it?