Elevated X vs MechBunny --> VOD

[vdbucks]

We're looking for some comparisons and opinions as to which of these CMS' has a better VOD integration as well as other general input about each product.

From viewing each product myself, here's some things I gather... Neither seems to specialize in VOD. Both seem to have 'support' for vod...

MechBunny supports the token payment method, but doesn't give any more info outside of that.

The token system is already integrated in to the MB core, as is a mobile friendly version as well as some other things. MB looks to be a 1 time fee of $999.

MB is also scalable across servers which is a feature I like; but, does each additional server require it's own license? IE. if I want to scale across say 5 geo located servers, will I need 5 licenses? We would start with 1 server though so upfront cost would be $999. There's no info on whether this is a flat fee, or if there is an additional setup fee as well.

MB is also 100% unencoded which is a major selling point for me as I hate having to rely on 3rd party support for troubleshooting - regardless of how good said support is.


Elevated X supports VOD by way of additional plugin. Same for mobile site, video transcoding, fhg builder, etc. Seems most if not all of the things we really need require an additional monthly subscription. So $149/mo for the standalone CMS + $100/mo for vod + $50/mo for mobile + $50/mo for transcoding + $100/mo for site networking + $100/mo for fhg builder. So a grand total of $549/month + $500 setup fee. And that's not including scaling across servers because I didn't see any information regarding that.

$549/month is quite hefty for just software... but if it is worth it then we don't mind paying... so long a it's actually truly worth it.

EX is also zend encoded which is something I absolutely despise. While I haven't seen the code yet, I'm assuming the entire thing is encoded - except template files - as opposed to just encoding the proprietary/core features; which makes us have to rely on 3rd party support for any kind of troubleshooting whatsoever - again, it doesn't matter how good the support is...

Based on the limited info I have about each product, it does seem that Elevated X has batter integration for VOD than MB does....

So, given the information I've compiled, we're leaning towards MB as it just seems to be less of a money grab than EX is. Not trying to knock EX but it just seems way too overpriced without any direct proof of actual proprietary solutions. MB is a bit steep as well (if it's $999 per server) but it's a one time fee.

Naturally, both solutions are basically just compilations of various open source CMS features and other open source software. I could actually write my own from scratch but I simply do not have the time to do so.

So, I ask you guys, which solution do you prefer and why. Please give some good information on whichever product you prefer, and why you prefer it. Replies like "MB rocks" or "EX is the bestest" will be ignored as we're looking for quality opinions.

Thanks

[k0nr4d]

Originally Posted by vdbucks

does each additional server require it's own license?

It doesn't

[vdbucks]

Originally Posted by k0nr4d

It doesn't

Well that's definitely good to know.

Would you mind giving some more info on vod integration?

[k0nr4d]

Originally Posted by vdbucks

Well that's definitely good to know.

Would you mind giving some more info on vod integration?

Sure, can you add me on ICQ or Skype? Contact details in sig.

[machinegunkelly]

I haven't worked with ElevatedX much, but I've done a lot of work with Konrads script... and it's a dream to skin and work with.

Unencoded code also makes it a breeze to mod, and work with in general.

I've heard a lot of good about EX, but can't speak on the subject myself, as I've only touched it briefly.

[SPP]

Originally Posted by k0nr4d

Sure, can you add me on ICQ or Skype? Contact details in sig.

Hi,

I'm looking for some VOD solution for some time already, can I add you to some messenger and talk a bit?

[k0nr4d]

Originally Posted by SPP

Hi,

I'm looking for some VOD solution for some time already, can I add you to some messenger and talk a bit?

Sure, ill be gone for lunch in about half an hour and then ill be here all day.

[RazorSharpe]

Originally Posted by vdbucks

We're looking for some comparisons and opinions as to which of these CMS' has a better VOD integration as well as other general input about each product.

From viewing each product myself, here's some things I gather... Neither seems to specialize in VOD. Both seem to have 'support' for vod...

MechBunny supports the token payment method, but doesn't give any more info outside of that.

The token system is already integrated in to the MB core, as is a mobile friendly version as well as some other things. MB looks to be a 1 time fee of $999.

MB is also scalable across servers which is a feature I like; but, does each additional server require it's own license? IE. if I want to scale across say 5 geo located servers, will I need 5 licenses? We would start with 1 server though so upfront cost would be $999. There's no info on whether this is a flat fee, or if there is an additional setup fee as well.

MB is also 100% unencoded which is a major selling point for me as I hate having to rely on 3rd party support for troubleshooting - regardless of how good said support is.


Elevated X supports VOD by way of additional plugin. Same for mobile site, video transcoding, fhg builder, etc. Seems most if not all of the things we really need require an additional monthly subscription. So $149/mo for the standalone CMS + $100/mo for vod + $50/mo for mobile + $50/mo for transcoding + $100/mo for site networking + $100/mo for fhg builder. So a grand total of $549/month + $500 setup fee. And that's not including scaling across servers because I didn't see any information regarding that.

$549/month is quite hefty for just software... but if it is worth it then we don't mind paying... so long a it's actually truly worth it.

EX is also zend encoded which is something I absolutely despise. While I haven't seen the code yet, I'm assuming the entire thing is encoded - except template files - as opposed to just encoding the proprietary/core features; which makes us have to rely on 3rd party support for any kind of troubleshooting whatsoever - again, it doesn't matter how good the support is...

Based on the limited info I have about each product, it does seem that Elevated X has batter integration for VOD than MB does....

So, given the information I've compiled, we're leaning towards MB as it just seems to be less of a money grab than EX is. Not trying to knock EX but it just seems way too overpriced without any direct proof of actual proprietary solutions. MB is a bit steep as well (if it's $999 per server) but it's a one time fee.

Naturally, both solutions are basically just compilations of various open source CMS features and other open source software. I could actually write my own from scratch but I simply do not have the time to do so.

So, I ask you guys, which solution do you prefer and why. Please give some good information on whichever product you prefer, and why you prefer it. Replies like "MB rocks" or "EX is the bestest" will be ignored as we're looking for quality opinions.

Thanks

Hi vdbucks,

I can't give an opinion of EX since I haven't used it but I do actually use MB.

You pay a single license fee for UNLIMITED usage and as you have already pointed out, it is unencoded which not only means you are able to troubleshoot yourself BUT, you can also create your own plugins/extensions/modifications.

As for support, Konrad is EASILY accessible and VERY responsive. Support tickets are replied to and resolved very efficiently and you'll always get very helpful answers to your queries.

HTH

[HTMwrestling]

ClickCastX has a lot of nice sounding VOD options but I can't find a single person that's used it.

MetrixStream sounded really good too, but there isn't much information on how much it'll cost on their website, nor did they respond to my inquiry.

This thread is making me look more into MechBunny, though.

[k0nr4d]

Originally Posted by HTMwrestling

ClickCastX has a lot of nice sounding VOD options but I can't find a single person that's used it.

MetrixStream sounded really good too, but there isn't much information on how much it'll cost on their website, nor did they respond to my inquiry.

This thread is making me look more into MechBunny, though.

Always good to hear - please hit me up if you have any questions.

[Matyko]

I know zero about VOD, but I am a MechBunny user and happy with it. [Running ~100 legal tubes on it for 1-1.5 yr]. Konrad is definitely a pro, and I confirm that he is helpful and responsive. I also have to mention that Prez [http://www.templatehype.com/] can do good designs and sweet addons / custom coding for MB if you need any.

[6South]

MB is great since the last revision fixed some of the more complicated install issues, it still depends on a ton of pre-requisites but so does every other video related site script / CMS out there.

For a single site or a bunch of single sites that are unrelated / no connection to each other MB is fast and relatively easy.

If you need something more complex with more control over what formats are encoded, resolutions, thumbnails, etc or if you want to create a network of sites that share a common membership, host DVD content or just have a much larger operation then Elf X is more suitable.

No CMS currently on the market is as "good" as they could be, however. I worked as a systems architect designing content management systems for the largest corporations and government clients in the World for 12+ years so I tend to see the problems w/ the software currently on the market with a more critical eye than most.

Some of those issues?

MB:
not much control over encoding formats, no function to go back and re-encode failed processes, wholly dependent on supporting open source software instead of using a packaged binary type of setup which would make installing it much easier.

Elf-X:
Very expensive in terms of server resources
Currently the photo rendering is extremely slow w/ no solution coming that we know of
Install docs are poor - they require specific versions of supporting software but do not document which versions are compatible, you will end up uninstalling and reinstalling ffmpeg, for example if not others.
depends wholly on open source software you must install - can be complex and effect performance quite badly from release to release of that software
You have to license and install Wowza, why I don't know as it doesn't really do anything that I can see
If you have a great deal of content to publish it will take a very, very long time
Two Words - "smarty templates"

I have a design for a much better CMS and hope to be able to develop it in the near future. I can promise you it will perform like a rocket vs. the current solutions and will be based on real, current web standards for creating site templates, etc and will support end users being able to customize or modify functional code as / if needed.

[BNMedia]

Originally Posted by 6South

Very expensive in terms of server resources
Currently the photo rendering is extremely slow w/ no solution coming that we know of
Install docs are poor - they require specific versions of supporting software but do not document which versions are compatible, you will end up uninstalling and reinstalling ffmpeg, for example if not others.
depends wholly on open source software you must install - can be complex and effect performance quite badly from release to release of that software
You have to license and install Wowza, why I don't know as it doesn't really do anything that I can see
If you have a great deal of content to publish it will take a very, very long time
Two Words - "smarty templates"

I have used ElevatedX for 2.5 years and never had any of the above issues personally.
You do not have to install Wowza. I used it for a long time without. However, I chose to do so a while back to enable streaming of H.264 embeds. It saves on bandwidth also.

I've seen MB mentioned lots though whenever CMS is discussed and would be interested in seeing any paysites which are using it.

[notjoe]

Originally Posted by BNMedia

I have used ElevatedX for 2.5 years and never had any of the above issues personally.
You do not have to install Wowza. I used it for a long time without. However, I chose to do so a while back to enable streaming of H.264 embeds. It saves on bandwidth also.

I've seen MB mentioned lots though whenever CMS is discussed and would be interested in seeing any paysites which are using it.

Why would you need to install wowza when there are plenty of great plugins for just about every single web server out there?

[BNMedia]

I have never heard of any free software that does what I need Wowza to do. Not saying there aren't any. ElevatedX make it easy to run Wowza and I went with what seemed like the easiest option at the time!

[k0nr4d]

Originally Posted by BNMedia

I have never heard of any free software that does what I need Wowza to do. Not saying there aren't any. ElevatedX make it easy to run Wowza and I went with what seemed like the easiest option at the time!

red5, rtmplite, c++ rtmp server (http://www.rtmpd.com/)
All are free rtmp servers. Red5 isn't very good and doesn't seem to support h264, haven't tried the other two.

[BNMedia]

Originally Posted by k0nr4d

red5, rtmplite, c++ rtmp server (http://www.rtmpd.com/)
All are free rtmp servers. Red5 isn't very good and doesn't seem to support h264, haven't tried the other two.

Thanks, I'll take a look.

[1215]

mb's support is great.

[1215]

Originally Posted by machinegunkelly

I haven't worked with ElevatedX much, but I've done a lot of work with Konrads script... and it's a dream to skin and work with.

Unencoded code also makes it a breeze to mod, and work with in general.

I've heard a lot of good about EX, but can't speak on the subject myself, as I've only touched it briefly.

dude, that's so true. for a non programmer/coder, even i was able to figure out where things go on his templates.

btw - i'm pimping out your designs on mech bunny right now!!

[AJHall]

Originally Posted by vdbucks

MB is also 100% unencoded which is a major selling point for me as I hate having to rely on 3rd party support for troubleshooting - regardless of how good said support is.

$549/month is quite hefty for just software... but if it is worth it then we don't mind paying... so long a it's actually truly worth it.

EX is also zend encoded which is something I absolutely despise. While I haven't seen the code yet, I'm assuming the entire thing is encoded - except template files - as opposed to just encoding the proprietary/core features; which makes us have to rely on 3rd party support for any kind of troubleshooting whatsoever - again, it doesn't matter how good the support is...

Naturally, both solutions are basically just compilations of various open source CMS features and other open source software.

Elevated X is entirely proprietary, it's not a compliation of other open source software.

The proof of the benefits of using our CMS lie in the past 6 years of constant development and dedication to our customers. There's a good reason we've maintained our position in the CMS game. The number of leading companies using our software continues to increase each year as is the number of small operations and startups using Elevated X who weathered the recession and down economy and are still here and still growing.

For what it's worth, you're the second person in the last week or so to reference the "$549" price of EVERY add-on we offer. You may not believe it but I'll tell you how many customers I have who use every add-on or who pay $549 for 1 license of our software - 0. Nobody takes every single add-on and anytime a customer wants multiple add-ons I'm happy to offer them a discount on their monthly fee.

One of the main reasons people choose Elevated X is that they want access to free support and don't intended to do any coding themselves or modify the software. Since you're looking for the opposite of this, Elevated X is probably not the best fit for your needs.

If your preferences change please let me know, we would love to have your business! And if not, best of luck with your venture.

AJ

[AJHall]

Originally Posted by k0nr4d

red5, rtmplite, c++ rtmp server (http://www.rtmpd.com/)
All are free rtmp servers. Red5 isn't very good and doesn't seem to support h264, haven't tried the other two.

Elevated X will work with all of the above and DOES NOT require Wowza.

AJ

[AJHall]

Originally Posted by 6South

MB is great since the last revision fixed some of the more complicated install issues, it still depends on a ton of pre-requisites but so does every other video related site script / CMS out there.

For a single site or a bunch of single sites that are unrelated / no connection to each other MB is fast and relatively easy.

If you need something more complex with more control over what formats are encoded, resolutions, thumbnails, etc or if you want to create a network of sites that share a common membership, host DVD content or just have a much larger operation then Elf X is more suitable.

No CMS currently on the market is as "good" as they could be, however. I worked as a systems architect designing content management systems for the largest corporations and government clients in the World for 12+ years so I tend to see the problems w/ the software currently on the market with a more critical eye than most.

Some of those issues?

MB:
not much control over encoding formats, no function to go back and re-encode failed processes, wholly dependent on supporting open source software instead of using a packaged binary type of setup which would make installing it much easier.

Elf-X:
Very expensive in terms of server resources
Currently the photo rendering is extremely slow w/ no solution coming that we know of
Install docs are poor - they require specific versions of supporting software but do not document which versions are compatible, you will end up uninstalling and reinstalling ffmpeg, for example if not others.
depends wholly on open source software you must install - can be complex and effect performance quite badly from release to release of that software
You have to license and install Wowza, why I don't know as it doesn't really do anything that I can see
If you have a great deal of content to publish it will take a very, very long time
Two Words - "smarty templates"

I have a design for a much better CMS and hope to be able to develop it in the near future. I can promise you it will perform like a rocket vs. the current solutions and will be based on real, current web standards for creating site templates, etc and will support end users being able to customize or modify functional code as / if needed.

It's always interesting when someone with a low post claims to have their own CMS coming out soon and wants to trash my product. Your attempt wasn't bad except that you are entirely wrong in nearly everything you just posted.

To clarify:

We have had no reports of content processing slowly or this being an issue. The moment customers start to complain about this or we are aware of an issue in this area we will address it and make improvements just as we have with every other performance complaint since 2006.

As far as server resources, we make use of multiple levels of caching for performance. Elevated X power thousands of sites including a number of big brands and large cash programs. Many of our small to medium-size customers are on budget servers ($99-250 per month being spent on hosting) and the majority of our users do not require use of multiple servers.

You said install docs are poor. Correction - There are no install docs as our staff performs 100% of the installations and setup of the CMS.

There's no need for a customer to install or reinstall any server modules - ever. We recommend managed hosting and work with several leading adult hosting providers. We suggest that our customers use reputable web hosts familiar with the required modules, all of which are common. Over the years, we have encountered situations a handful of times where someone has the level of difficulty with modules that you describe. Usually this happens when a server tech or sysadmin is unfamiliar or inexperienced. Thankfully when this happens and a tech struggles to this degree we have a list of A-tier hosting providers on hand who can step in and have things working in a matter of minutes.

Elevated X DOES NOT require Wowza although we do support Wowza streaming and many of our customers are very happy with it.

Publishing large amounts of content apparently isn't too time consuming as we have an awful lot of customers with massive sites and networks that have many thousands of content sets.

Switching to Smarty templates in 2009 has been a good thing for us, our users and the growing list of designers who provide services for Elevated X customers

AJ

[Smiley]

been working with ElevatedX for a bit and currently working on some huge projects with them and i can tell you that it offers so much more than most anything else out there...and if there are any problems, concerns or questions, AJ and the guys at EX work 100% with ya.....

even to go as far as when brain storming about a function that i may want that isnt currently with ElevatedX that they listen and either figure out a work around or end up adding to their program for all to us

it can be overwhelming the options, but in the end offers a fantastic product...

cheers for ElevatedX!

[6South]

Originally Posted by AJHall

It's always interesting when someone with a low post claims to have their own CMS coming out soon and wants to trash my product. Your attempt wasn't bad except that you are entirely wrong in nearly everything you just posted.

To clarify:

We have had no reports of content processing slowly or this being an issue. The moment customers start to complain about this or we are aware of an issue in this area we will address it and make improvements just as we have with every other performance complaint since 2006.

As far as server resources, we make use of multiple levels of caching for performance. Elevated X power thousands of sites including a number of big brands and large cash programs. Many of our small to medium-size customers are on budget servers ($99-250 per month being spent on hosting) and the majority of our users do not require use of multiple servers.

You said install docs are poor. Correction - There are no install docs as our staff performs 100% of the installations and setup of the CMS.

There's no need for a customer to install or reinstall any server modules - ever. We recommend managed hosting and work with several leading adult hosting providers. We suggest that our customers use reputable web hosts familiar with the required modules, all of which are common. Over the years, we have encountered situations a handful of times where someone has the level of difficulty with modules that you describe. Usually this happens when a server tech or sysadmin is unfamiliar or inexperienced. Thankfully when this happens and a tech struggles to this degree we have a list of A-tier hosting providers on hand who can step in and have things working in a matter of minutes.

Elevated X DOES NOT require Wowza although we do support Wowza streaming and many of our customers are very happy with it.

Publishing large amounts of content apparently isn't too time consuming as we have an awful lot of customers with massive sites and networks that have many thousands of content sets.

Switching to Smarty templates in 2009 has been a good thing for us, our users and the growing list of designers who provide services for Elevated X customers

AJ

Yeah, I tend to read and keep my mouth shut which is why my post count is low. Funny, when I was posting earlier as I finished I said to myself, "I wonder how long it will take AJ to show up and tell me I'm full of shit"?

You DO have reports of photo rendering performance issues, I filed the support ticket on it so I would know. Your lead dev told us a solution would be out two weeks ago, now we're told no estimate on a fix. We've just shut the damn thing off and plan to render the screen caps elsewhere or revisit them once a fix is made.

Once content is ingested, or if you have a small site without a lot of content I'm sure that 99 dollar server will work just fine (heh). Then again, if you're hosting your adult site on a budget box, VPS or shared hosting account I kind of doubt your licensing ElfX but whatever.

Your install service requires a slew of requisite software to be installed - that's what I'm referring to as being poorly documented. It's pretty shitty to toss around comments about server admin's experience levels when you don't provide them with enough information.

If your software requires a specific version of ffmpeg, for example and it's not the current, "release" version and it MUST be installed from source (not GIT or SVN) then you should probably tell people that up front. Not doing so is considered crap / no documentation, IMO. When one of your install techs gives me a laundry list of changes that need to be made the first thing that comes to mind is "if you knew all this why didn't you just tell us up front rather than add 3 days delay while we uninstall / reinstall everything using the "correct" versions / methods and then have to wait for our turn in line again"? The difference between your "A Tier" providers and everyone else is they've gone through it before and know all that undocumented info. But hey, blame the end users, it works.

As for large content ingestion - your big clients use modified installs with multiple encoding servers. I was shown a tech doc on this that really has zero info on how to do it and mainly makes clear that if you work it out you become "unsupported". Obviously if I were say, Playboy and wanted to do something like this I'm sure my support would continue without issues vs. me doing it and then finding any issue I run into will be blamed on the multi server mod and receive zero support. Just my gut feeling on how that would go....

Smarty templates are great for one thing. When the hack of the week comes up it's always fun to watch the blame shifting game between the app devs and the smarty devs. I'm aware of one security hole that's been there for two years so far and still isn't fixed because neither side will budge on who should be fixing it. Fun, fun.

In all honesty I don't have any plans to do a new CMS. I just knew it would wind you up.
Someday though, someone is going to take a proven, robust CMS from Enterprise and modify it to do adult content. It really wouldn't take much to do it and the quality of coding, standards compliance, etc is like ET landing in 500 B.C. vs. the current state of the art within the industry.

[VenusBlogger]

why is mech bunny so fucking expensive?

could never understand it.. what makes it so special?

the crazy thing is that people pay it.. so there must be something.

I mean, the script alone will not make your traffic grow. Traffic will grow, if you do things to make it grow, no matter if you have a 20 bucks script or a crazy expensive 1000 bucks per domain script.

[bhutocracy]

Originally Posted by VenusBlogger

why is mech bunny so fucking expensive?

could never understand it.. what makes it so special?

the crazy thing is that people pay it.. so there must be something.

I mean, the script alone will not make your traffic grow. Traffic will grow, if you do things to make it grow, no matter if you have a 20 bucks script or a crazy expensive 1000 bucks per domain script.

It's not per domain, it's $1000 over as many domains as you want and Konrad will help customise it. I can totally see someone with hundreds of domains (as we were) looking at MB going "oh they'll be cheaper in the long run". I also like STP.

[AJHall]

Originally Posted by 6South

You DO have reports of photo rendering performance issues, I filed the support ticket on it so I would know. Your lead dev told us a solution would be out two weeks ago, now we're told no estimate on a fix. We've just shut the damn thing off and plan to render the screen caps elsewhere or revisit them once a fix is made.

I was unaware of your complaint about slowness with the CMS taking video screencaps from movies. Yours is the first complaint we've had about this. I spoke to our lead developer and was told that a couple of weeks ago he responded to let you know the process will be optimized. This is being done for you at no cost to you and I'm told that the work on this is almost done. From a management perspective I'm satisfied with my staff's response and feel that the fact that your complaint was responded to and the result was to be a fix for the issue reflects the level of customer service we provide.

I'm sorry that the timeframe for completion of this repair is not adequate to you but I believe you will be hard pressed to fine another software vendor who will take prompt action (at no cost to the customer) based on 1 complaint from a single user. Your patience while this is worked on is appreciated. It should be resolved over the next couple of days.

Originally Posted by 6South

Your install service requires a slew of requisite software to be installed - that's what I'm referring to as being poorly documented.

The majority of the hosts and server techs we work with do not have trouble with configuring servers with the CMS requirements. It's unfortunate that you fell into the smaller percentage of those who encounter difficulty getting things to work. We know how frustrating this can be and I'm sorry you had a negative experience with the server config process. On our requirements page each item is linked to its source provider's web site for more information. The requirements page http://www.elevatedx.com/requirements.php was updated on May 16th to specify a recommended build of ffmpeg to provide more clarification.

Originally Posted by 6South

As for large content ingestion - your big clients use modified installs with multiple encoding servers. I was shown a tech doc on this that really has zero info on how to do it and mainly makes clear that if you work it out you become "unsupported". Obviously if I were say, Playboy and wanted to do something like this I'm sure my support would continue without issues vs. me doing it and then finding any issue I run into will be blamed on the multi server mod and receive zero support. Just my gut feeling on how that would go....

This is not correct. Our big clients do not use modified installs. Any Elevated X customer can use multiple encoding servers. This does not require any code changes or any customization to the CMS. Our product details page as well as the help doc on using a separate encoding server details how external servers are licensed: http://elevatedx.com/detailsandscreenshots.php

We do fully support this which is why we charge $50 (or $25 based on server volume) to license additional servers. This fee covers the additional support time for our staff if they need to troubleshoot issues across multiple machines.

This is the tech doc for this: https://support.elevatedx.com/index....r-for-encoding - The only reference to support is the line that says "Assisting with server setup is outside of the scope of our support services and will need to be handled by your hosting company."

As a software vendor for liability purposes we do not assist with server configuration or anything hardware related and will not support troubleshooting something a server tech does on a customer's server. This is not within our scope of services.

I'm aware that you did not want to make use of the NFS method. This is your choice and if you have a special need that differs from that of all of our other customers it may be an indication that a custom CMS solution is a better fit for you.

Originally Posted by 6South

Smarty templates are great for one thing. When the hack of the week comes up it's always fun to watch the blame shifting game between the app devs and the smarty devs. I'm aware of one security hole that's been there for two years so far and still isn't fixed because neither side will budge on who should be fixing it. Fun, fun.

Security is extremely important to us. As recently as 3 days ago we announced the addition of an automatic software update feature (https://gfy.com/showthread.php?t=1074158) with security in mind. If you know of a Smarty security issue please email me at [email protected] with the details and it will be addressed immediately.

I am sorry you feel we are not meeting the level of service you expect, however, when I have a customer who publicly shares such a negative view of both my product and my support service in the way that you have, it leads me to believe that Elevated X may not be the best fit for your needs.

Since your expectations are still failing to match what we are providing you in the way of support, you may want to consider finding another CMS vendor who is capable of giving you the level of attention you need.

Customer satisfaction is important to me. The last thing I ever want is to have a customer who is so dissatisfied that he feels the need to come post on a forum as you have. Since your purchase was just made a month ago in June, if you would like to seek another option please let us know and we will happily close your account and issue you a full and immediate refund.

AJ

[CyberHustler]

My vote goes to ClickCastX