Chargeback Issue On Custom Programming...

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So an adult program has just issued a chargeback on some custom programming we carried out for them after having locked us out of their FTP once we have already installed the scripting they needed.

They already missed a mid-project payment after their initial deposit but in good faith, we continued to work with them, despite their having several technical issues with their server going offline.

Should we name and shame this company or; do you think we should wait until the chargeback resolution process has been followed?

In our eyes, it is a clear-cut case of them having us work on their stuff, then deciding not to pay what is due. I believe they have done this to at least 1 or 2 other development companies / designers too in the past.

We have an executed contract from both parties, so there really isn't anything the company can do, other than admit their error in this instance. Especially since the chargeback has also been issued within the initial timeframe of the contract.

How do the GFY attorneys and drama llamas think we should handle this?

[L-Pink]

If they fucked you go ahead and out them. They deserve it.

.

[sandman!]

i would out them.

[Webmaster Advertising]

Originally Posted by L-Pink

If they fucked you go ahead and out them. They deserve it.

.

I tend to agree with you but at the same time, I don't want to fuck up any chances of having this resolved amicably.

Just sucks that it is a program that is (or has been) on GFY in the past.

[DWB]

Call them out. They already charged back, what do you have to lose? You're not going to get your money at this point. So either swallow it or let others know who to be careful with.

[sarettah]

You shoulld probably talk to this guy https://gfy.com/showthread.php?t=1107934.

Sounds like he has a similar issue he is dealing with.

.

[Webmaster Advertising]

Originally Posted by sarettah

You shoulld probably talk to this guy https://gfy.com/showthread.php?t=1107934.

Sounds like he has a similar issue he is dealing with.

.

Hey I was going to email about this given that you seem to be well respected, but cant find your email, could you fire one over to me so I can give you a little info about this and get your opinion if thatd be cool?

Edit: nevermind its in your sig...

[sarettah]

Originally Posted by Webmaster Advertising

Hey I was going to email about this given that you seem to be well respected

What? Apparently, you are easily duped. I would say that I have you fooled but since I have never tried to be well respected so I had nothing to do with it. I am nothing. Nobody. Nada. Zilch. And very proud of it.

but cant find your email, could you fire one over to me so I can give you a little info about this and get your opinion if thatd be cool?

I do believe that my email is down below this in my sig.

Edit: nevermind its in your sig...

Ahhahahha. You must have finished the edit just as I hit the quote button. Swear that wasn' there.

Based on what you said though, without knowing anything else, I would say to out them. If this was a single occurrence better to let it play out. But you say you believe that they have done this to others, so at that point I would write the money off and have fun with beating them up.

But, if you have a contract and are going to attempt to enforce it then ask your lawyer before you make any comments of any kind.

That is my "well respected" .

.

[Webmaster Advertising]

Originally Posted by sarettah

But, if you have a contract and are going to attempt to enforce it then ask your lawyer before you make any comments of any kind.

Yup, that's why I didn't name them, you have email off me too

[DWB]

Originally Posted by Webmaster Advertising

Yup, that's why I didn't name them, you have email off me too

Is it honestly enough money worth going legal over? The lawyer will probably cost more than the money you got stiffed on.

[lagcam]

Originally Posted by DWB

Call them out. They already charged back, what do you have to lose? You're not going to get your money at this point. So either swallow it or let others know who to be careful with.

+1

They didn't care about your reputation with I presume paypal, so why should you care about their reputation?

ESPECIALLY if they went straight to Chargeback without telling you that they didn't like whatever you did for them and giving you the chance to resolve the issue...... (assuming of course that you are telling us full story here)

[Webmaster Advertising]

Originally Posted by DWB

Is it honestly enough money worth going legal over? The lawyer will probably cost more than the money you got stiffed on.

They charged back just shy of $2k initial deposit, missed a payment of $2k mid-project and we'll be losing out on a final payment of $3k.

So yeah, its a decent chunk of change, this wasn't some small project they ordered to do with a WordPress plugin for them, it was a major script development from the ground up a lot of time, planning and development has gone into it and we were finished prior to the estimated deadline, even with their server going down at least once.

Worst case scenario, we can't resolve the issue and we're out the money, but we own a pretty nice system we could resell to other affiliate program / paysite owners. Waiting to discuss this with a couple of people tomorrow to see how we're going to handle this going forward.

We've already filed out chargeback rebuttal documentation, but we have to wait around 45+ days to hear back about that.

[SomeCreep]

With chargebacks the vendor always loses. Name them already.

[epitome]

Since the code is still technically yours and it resides on a server, I wonder what would happen if you sent a DMCA to the host?

[brassmonkey]

name or stfu

[Manfap]

I thought paypal didnt allow chargebacks on services?

[epitome]

Originally Posted by Manfap

I thought paypal didnt allow chargebacks on services?

Unless I missed it, where is PayPal mentioned by OP? I think people are just assuming that?

[Manfap]

Originally Posted by epitome

Unless I missed it, where is PayPal mentioned by OP? I think people are just assuming that?

Mentioned here only as a presumption.

Originally Posted by lagcam

+1

They didn't care about your reputation with I presume paypal, so why should you care about their reputation?

ESPECIALLY if they went straight to Chargeback without telling you that they didn't like whatever you did for them and giving you the chance to resolve the issue...... (assuming of course that you are telling us full story here)

But chargeback.. you cant chargeback a wire, so its paypal or straight to cc nope?

[k0nr4d]

If you are truly telling the whole story, did nothign wrong and they just chargebacked for no reason - then call them out. If they are fucking programmers, they're more then likely willing to fuck affiliates too. That's of course if that's the whole story. If you were dragging your feet or were doing a shitty job with no hopes of finishing everything on time, then maybe they were justified.

[Google Expert]

Originally Posted by epitome

Since the code is still technically yours and it resides on a server, I wonder what would happen if you sent a DMCA to the host?

How one can prove that the code is his? If it gets to lawsuit, etc?

[k0nr4d]

Originally Posted by M.A+

How one can prove that the code is his? If it gets to lawsuit, etc?

The contract, and the fact that he has the code.

[harvey]

Originally Posted by M.A+

How one can prove that the code is his? If it gets to lawsuit, etc?

digital signature, from extremely simple to extremely complex

[borked]

This is shitty for sure. I'd out them so that others are aware of their underhand tactics.
Also if this was a ground up write of something, it should have been done on your dev server with code release on final payment. That way you have all the records in email of their satisfaction and final payment to release the code. If this is how you proceded I don't see how the chargeback can be successful...

[Ferus]

If you delivered on time, and the code was as it should be, then name them.
They already started the chargeback, and went down that road, so it's better to warn other programmers of their tricks.

When that is done, look back and learn from it.
Learn to stop working if the other part aren't living up to the agreement.

[The Dawg]

Originally Posted by borked

This is shitty for sure. I'd out them so that others are aware of their underhand tactics.
Also if this was a ground up write of something, it should have been done on your dev server with code release on final payment. That way you have all the records in email of their satisfaction and final payment to release the code. If this is how you proceded I don't see how the chargeback can be successful...

[suesheboy]

Give them a last shot. While there are 2 sides to every story, I have been burned once as well.

The FTP shut off is a door slammed in your face. I know how that must hurt.

If you can't work it out, name them as they will burn others as well.

Can you work you did be sold elsewhere if you have not completed it for them?

[suesheboy]

Originally Posted by Webmaster Advertising

They charged back just shy of $2k initial deposit, missed a payment of $2k mid-project and we'll be losing out on a final payment of $3k.

So yeah, its a decent chunk of change, this wasn't some small project they ordered to do with a WordPress plugin for them, it was a major script development from the ground up a lot of time, planning and development has gone into it and we were finished prior to the estimated deadline, even with their server going down at least once.

Worst case scenario, we can't resolve the issue and we're out the money, but we own a pretty nice system we could resell to other affiliate program / paysite owners. Waiting to discuss this with a couple of people tomorrow to see how we're going to handle this going forward.

We've already filed out chargeback rebuttal documentation, but we have to wait around 45+ days to hear back about that.

Just saw this. Seems like you have something to sell and a DCMA you can execute if need be

[edgeprod]

If this were any other industry, I'd suspect there was more to this story .. But, being that it's adult, I have no problem believing what you say. Hope you get a resolution!

[Webmaster Advertising]

Well we have a voicemail out with them, hoping this is just some fuckup on their part (albeit on a monumental scale) would hate to think we were deliberately scammed and they are happy to tarnish their seemingly okay reputation over this.

[2MuchMark]

Originally Posted by Webmaster Advertising

So an adult program has just issued a chargeback on some custom programming we carried out for them after having locked us out of their FTP once we have already installed the scripting they needed.

They already missed a mid-project payment after their initial deposit but in good faith, we continued to work with them, despite their having several technical issues with their server going offline.

Should we name and shame this company or; do you think we should wait until the chargeback resolution process has been followed?

In our eyes, it is a clear-cut case of them having us work on their stuff, then deciding not to pay what is due. I believe they have done this to at least 1 or 2 other development companies / designers too in the past.

We have an executed contract from both parties, so there really isn't anything the company can do, other than admit their error in this instance. Especially since the chargeback has also been issued within the initial timeframe of the contract.

How do the GFY attorneys and drama llamas think we should handle this?

First, do not out them. This could get you into some legal trouble.

You can fight this - we fought this once, and we won. We provided a special license and did lots of customer work for a customer who decided to charge back almost $6000 in fees to us. Instead write it off as a loss, we contacted the merchant provider (Google Wallet in this case) and provided them with Proof, screenshots, emails, support ticket posts and even Google Analytics showing these fuckers used and benefited from our work. It took about 3 months but we fought it and won.

You can do the same thing but you have to gather up all of your notes and emails (with headers), screenshots and any other materials you can.

Even though it is not a tangible item and was a digital only deliverable, you can still fight it and win, no lawyers necessary.

And don't forget, they are not only ripping you off, but they are abusing their credit card and the payment processor you used to accept the payment. When you contact your payment processor, be very nice with them and be sure to bring this fact up.

If you want to know more about what we did to win please contact me and I will be happy to assist. http://www.2much.net/contact.php

[Webmaster Advertising]

Originally Posted by **********

First, do not out them. This could get you into some legal trouble.

You can fight this - we fought this once, and we won. We provided a special license and did lots of customer work for a customer who decided to charge back almost $6000 in fees to us. Instead write it off as a loss, we contacted the merchant provider (Google Wallet in this case) and provided them with Proof, screenshots, emails, support ticket posts and even Google Analytics showing these fuckers used and benefited from our work. It took about 3 months but we fought it and won.

You can do the same thing but you have to gather up all of your notes and emails (with headers), screenshots and any other materials you can.

Even though it is not a tangible item and was a digital only deliverable, you can still fight it and win, no lawyers necessary.

If you want to know more about what we did to win please contact me and I will be happy to assist. http://www.2much.net/contact.php

We already have a decent CB rebuttal package, we get douchebag clients like this once or twice a year so have already sent over the contract and all supporting docs to Square for this, including signed authorization forms for their deposit payment and several screengrabs of the install on their server prior to us getting locked out.

[iSpyCams]

If they charged back you can say who they are. Slander and libel are only that if what you say isnt true.

Besides, even if they pay you back the dispute is still in your processing history.

Are you sure they didnt make the downpayment with a stolen card?

[isteve]

Originally Posted by M.A+

How one can prove that the code is his? If it gets to lawsuit, etc?

Git/SVN commit timestamp.

[VladS]

Is this the first project you have with them? Are they aware of this thread? Kind of a crappy situation to be in, only happened to me once and it's not nice at all.

[Webmaster Advertising]

If any mods would like to lock this thread, please feel free to do so.

Have been advised not to pursue this issue any further publicly as it could be detrimental to other courses of action we are in the process of taking given several voicemails, texts and emails we have received off the client in the last 24 hours.

Thank you everyone who responded, your input was appreciated.

[iSpyCams]

Originally Posted by Webmaster Advertising

If any mods would like to lock this thread, please feel free to do so.

Have been advised not to pursue this issue any further publicly as it could be detrimental to other courses of action we are in the process of taking given several voicemails, texts and emails we have received off the client in the last 24 hours.

Thank you everyone who responded, your input was appreciated.

What a fucking tease. Remind me to ignore you in the future.

[waltgator]

fuck'em! thats not cool...call them out & let others know that they might not be reputable or even worth dealing with...