Paxum: external credit card withdraw problem - GoFuckYourself.com

evy97 · 12-04-2013, 08:03 AM

I wanted to withdraw money to my external credit card a week ago. But they without reason and notice refunded the money to my paxum account. Does anyone have a similar problem? I don't really use them, so far, only once. Couple of months ago, I withdrew some cash for the same credit card with no problems.

RuthB · 12-04-2013, 08:18 AM

Quote:

Originally Posted by evy97

I wanted to withdraw money to my external credit card a week ago. But they without reason and notice refunded the money to my paxum account. Does anyone have a similar problem? I don't really use them, so far, only once. Couple of months ago, I withdrew some cash for the same credit card with no problems.

Hi evy97,

Please check the Message Center of your Paxum account for a ticket relating to this situation. There should be a message there for you that offers you a free wire withdrawal in place of the external credit card withdrawal you previously requested.

We have encountered some issues with the 3rd party provider we use for External Credit Card Withdrawal and as we do not have an ETA for resolution we don't want our customers to be without their funds. Therefore we have cancelled and refunded all pending External Credit Card Withdrawals and we have offered all affected customers free wire withdrawals to avoid any further delays.

If you do not have a ticket from us regarding this situation, please contact me with your account Username and I'll be happy to look into it.

We apologize for the inconvenience.

Thanks,

Ruth

[email protected]

evy97 · 12-04-2013, 08:31 AM

Quote:

Originally Posted by RuthB

Hi evy97,

Please check the Message Center of your Paxum account for a ticket relating to this situation. There should be a message there for you that offers you a free wire withdrawal in place of the external credit card withdrawal you previously requested.

We have encountered some issues with the 3rd party provider we use for External Credit Card Withdrawal and as we do not have an ETA for resolution we don't want our customers to be without their funds. Therefore we have cancelled and refunded all pending External Credit Card Withdrawals and we have offered all affected customers free wire withdrawals to avoid any further delays.

If you do not have a ticket from us regarding this situation, please contact me with your account Username and I'll be happy to look into it.

We apologize for the inconvenience.

Thanks,

Ruth

[email protected]

Hello Ruth. Thanks for your reply. I sent you an e-mail.

RuthB · 12-04-2013, 08:42 AM

Quote:

Originally Posted by evy97

Hello Ruth. Thanks for your reply. I sent you an e-mail.

Thanks, I've received your email and replied, and you should have a ticket update shortly.

Thanks for choosing Paxum!

seolinker · 12-04-2013, 10:49 AM

Tried this just now and...

Errors :

Service temporary restricted. Please try again later.

So free wire, right ?

seolinker · 12-04-2013, 10:50 AM

what is the difference between wire and EFT ?

seolinker · 12-04-2013, 10:51 AM

how do I request such wire or EFT ? in tickets ? don't want to be charged !!!

brassmonkey · 12-04-2013, 10:53 AM

more and more issues

fitzmulti · 12-04-2013, 10:56 AM

Quote:

Originally Posted by seolinker

how do I request such wire or EFT ? in tickets ? don't want to be charged !!!

Oh, look...a direct contact for Ruth, instead of asking here...what a novelty...
Email: [email protected] ~ Skype: PaxumRuth

seolinker · 12-04-2013, 11:00 AM

Simply read topic few days ago and now realized that in the same boat as OP, so decided to post there

RuthB · 12-04-2013, 11:06 AM

Quote:

Originally Posted by seolinker

Simply read topic few days ago and now realized that in the same boat as OP, so decided to post there

Hi seolinker,

If you had previously submitted a request for External Credit Card Withdrawal and were affected by this situation then you should have already received a ticket from us. Please log in to your Paxum account and check the Message Center of your account.

If you haven't received a ticket, then please email me your Username and I'll make sure someone contacts you.

Please note: the free wire withdrawal only applies to clients who had previously submitted an External Credit Card Withdrawal and were affected by the current situation.

Thanks,

Ruth

RuthB · 12-04-2013, 11:07 AM

Quote:

Originally Posted by fitzmulti

Oh, look...a direct contact for Ruth, instead of asking here...what a novelty...
Email: [email protected] ~ Skype: PaxumRuth

Thanks fitz!

seolinker · 12-04-2013, 11:14 AM

I am affected, but no tickets.

Speaking in Skype with you anyway;)

georgeyw · 12-04-2013, 11:35 AM

Errors :
You don't have enough money to transfer. Please enter a correct value for Amount field.

WTF is this shit????????????????????????????????????

RuthB · 12-04-2013, 11:45 AM

Quote:

Originally Posted by georgeyw

Errors :
You don't have enough money to transfer. Please enter a correct value for Amount field.

WTF is this shit????????????????????????????????????

Hi George,

We have seen this error pop a few times and we are investigating the situation. It appears to be a bug as the transfer seems to complete anyway.

Please check the balance on your card as the transfer likely completed and is available on your card now.

If it isn't, please open a ticket in the Message Center of your Paxum account regarding this situation and then let me know the ticket # and I'll have someone get back to you ASAP.

Thanks,

Ruth

[email protected]

Lichen · 12-04-2013, 12:27 PM

georgeyw · 12-04-2013, 12:46 PM

Quote:

Originally Posted by RuthB

Hi George,

We have seen this error pop a few times and we are investigating the situation. It appears to be a bug as the transfer seems to complete anyway.

Please check the balance on your card as the transfer likely completed and is available on your card now.

If it isn't, please open a ticket in the Message Center of your Paxum account regarding this situation and then let me know the ticket # and I'll have someone get back to you ASAP.

Thanks,

Ruth

[email protected]

Thank you Ruth.

Fat Panda · 12-04-2013, 02:06 PM

problem after problem. cant transfer back to card. no external cc withdraw. something serious is going on!

12-04-2013, 08:03 AM	#1
evy97 Confirmed User Industry Role: Join Date: Apr 2013 Location: Slovakia Posts: 482	Paxum: external credit card withdraw problem I wanted to withdraw money to my external credit card a week ago. But they without reason and notice refunded the money to my paxum account. Does anyone have a similar problem? I don't really use them, so far, only once. Couple of months ago, I withdrew some cash for the same credit card with no problems.

12-04-2013, 10:53 AM	#8
brassmonkey Pay It Forward Industry Role: Join Date: Sep 2005 Location: Yo Mama House Posts: 77,229	more and more issues __________________ TRUMP 2025 KEKAW!!! - The Laken Riley Act Is Law! DACA ENDED - SUPPORT AZ HCR 2060 52R - email: brassballz-at-techie.com

12-04-2013, 11:35 AM	#14
georgeyw 58008 53773 Industry Role: Join Date: Jul 2005 Location: Australia Posts: 9,864	Errors : You don't have enough money to transfer. Please enter a correct value for Amount field. WTF is this shit???????????????????????????????????? __________________ TripleXPrint on Megan Fox "I would STILL suck her pussy until her face caved in. And then blow her up and do it again!"

12-04-2013, 10:49 AM	#5
seolinker Confirmed User Industry Role: Join Date: Aug 2011 Posts: 243	Tried this just now and... Errors : Service temporary restricted. Please try again later. So free wire, right ?

12-04-2013, 10:50 AM	#6
seolinker Confirmed User Industry Role: Join Date: Aug 2011 Posts: 243	what is the difference between wire and EFT ?

12-04-2013, 10:51 AM	#7
seolinker Confirmed User Industry Role: Join Date: Aug 2011 Posts: 243	how do I request such wire or EFT ? in tickets ? don't want to be charged !!!

12-04-2013, 11:00 AM	#10
seolinker Confirmed User Industry Role: Join Date: Aug 2011 Posts: 243	Simply read topic few days ago and now realized that in the same boat as OP, so decided to post there

12-04-2013, 11:14 AM	#13
seolinker Confirmed User Industry Role: Join Date: Aug 2011 Posts: 243	I am affected, but no tickets. Speaking in Skype with you anyway;)

12-04-2013, 12:27 PM	#16
Lichen Tube Master Industry Role: Join Date: May 2004 Posts: 1,640

12-04-2013, 02:06 PM	#18
Fat Panda Porn is Dead. Move along. Industry Role: Join Date: Aug 2006 Posts: 13,295	problem after problem. cant transfer back to card. no external cc withdraw. something serious is going on!