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Discuss what's fucking going on, and which programs are best and worst. One-time "program" announcements from "established" webmasters are allowed. |
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#1 |
making it rain
Industry Role:
Join Date: Oct 2003
Location: seattle
Posts: 22,111
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![]() Anyone else frustrated and annoyed at the new Moniker interface? I hope they're still working on the bugs as it's only been live a day, but right now I can't modify my payment information or even figure out how to renew my domains
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#2 |
Confirmed User
Join Date: Feb 2004
Location: Swamp
Posts: 5,201
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It's brutal. I also can't figure out how to actually get domain renewals into the shopping cart. Everything is just setting the new preferences.
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#3 |
Too lazy to set a custom title
Join Date: Jun 2003
Location: Ottawa
Posts: 19,631
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also if you have any domains expired more than a few days they're gone..
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#4 |
Confirmed User
Industry Role:
Join Date: Oct 2013
Location: Canada
Posts: 893
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It totally SUCKS!!!!!
Some of my japanese domains have totally disappeared from my account! It better get resolved ASAP. It's a total failure. |
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#5 |
Confirmed Fetishist
Industry Role:
Join Date: Mar 2005
Location: Fetishland
Posts: 11,526
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looks much worse than the old interface
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#6 |
Registered User
Join Date: Dec 2004
Location: Tampa, FL
Posts: 99
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I opened a ticket today about 20+ domains completely disappearing from my account! I'll take the shitty new interface, but give me back my domains.
Jim
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#7 |
NAME THE JEW
Industry Role:
Join Date: Nov 2007
Posts: 4,793
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Oh my god it looks horrible!
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#8 | |
Confirmed User
Industry Role:
Join Date: Oct 2013
Location: Canada
Posts: 893
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Quote:
I thought I was the only one with my little shiny japanese domain name. ![]() |
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#9 |
Too lazy to set a custom title
Join Date: Jun 2003
Location: Ottawa
Posts: 19,631
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were these domains expired or just randomly missing? sounds like they are going to be busy..and their support has a history of being horrible.
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#10 |
Choice is an Illusion
Industry Role:
Join Date: Feb 2005
Location: Land of Obama
Posts: 42,635
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![]() I will be immediately transferring out all of my domains from all of my accounts.
This is impossible to deal with. It is complete disaster to say the least. I do not know who tested it for these guys, but this is simply an absolutely mess to say the least. There are better companies to deal with that are a lot less frustrating. ![]() |
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#11 | |
Confirmed User
Industry Role:
Join Date: Oct 2013
Location: Canada
Posts: 893
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Quote:
It still has several months left before expiry. |
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#12 |
Confirmed User
Join Date: Nov 2005
Location: Seattle, WA
Posts: 510
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Was able to reset my password, but unable to login with new password. Need to call I guess.
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ICQ: 275335837 |
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#13 |
Too lazy to set a custom title
Join Date: Jun 2003
Location: Ottawa
Posts: 19,631
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after taking a second look, i am missing domains that aren't expired as well. fuuuck.
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#14 |
Registered User
Join Date: Dec 2004
Location: Tampa, FL
Posts: 99
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I have 24 domains completely missing.
They were all domains that weren't set to expire until 2015. I don't have anything that expires until September. I renew 3 months prior to the expiration after a premium domain was deleted from my account after only being expired for about a week. No redemption. Just gone. Now it's for sale. I noticed my domain count was lower than before. I'm trying to figure out exactly which domains are missing. Fucking sucks. Jim
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#15 | |
Too lazy to set a custom title
Join Date: Jun 2003
Location: Ottawa
Posts: 19,631
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Quote:
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#16 |
Registered User
Join Date: Dec 2004
Location: Tampa, FL
Posts: 99
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There a couple of things in common with the missing domain names:
1. They all had domain privacy enabled. 2. They have all been "pushed" to my account within the past 100 days. Hopefully they are just working out a few bugs with the new interface, but it sure does suck to see them gone right now... Jim
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#17 | |
Confirmed User
Industry Role:
Join Date: Oct 2013
Location: Canada
Posts: 893
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Quote:
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#18 |
NAME THE JEW
Industry Role:
Join Date: Nov 2007
Posts: 4,793
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#19 |
Too lazy to set a custom title
Join Date: Jun 2003
Location: Ottawa
Posts: 19,631
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its gonna take a while to check them all but so far i haven't found any domains missing that were more than 100 days since pushed. so far only 4 missing besides the expired ones.
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#20 |
Registered User
Join Date: Dec 2004
Location: Tampa, FL
Posts: 99
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Are your pushed domains missing, too?
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#21 |
making it rain
Industry Role:
Join Date: Oct 2003
Location: seattle
Posts: 22,111
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I didn't even think to look for missing domains. Have 250+ like a lot of you guys, will be very difficult to even determine what is gone
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#22 |
Mayor of Thneedville
Industry Role:
Join Date: Oct 2004
Posts: 25,220
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holy shit. just logged in. Funny that after no changes in well over a decade, that's what they ended up with. They brought it from looking like early spring of 1999... to late fall, 1999.
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#23 |
Confirmed User
Join Date: Jan 2002
Location: Ny
Posts: 4,113
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Man I hope I don't have any missing.. but had 0 pushed so good thing for that
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#24 |
Too lazy to set a custom title
Join Date: Jun 2003
Location: Ottawa
Posts: 19,631
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for me it was all domains bought from snapnames by various moniker registrars. while checking i've also noticed some domains i didn't even realize i lost had been sold off to other people. gotta keep domains well renewed at moniker.
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#25 |
Confirmed User
Industry Role:
Join Date: Feb 2005
Location: SoCal
Posts: 1,922
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It was bad enough that their down time was about 3 times longer than the lander said, but as many stated, now my primary payment CC's are gone, can't add more.... No way to renew domains it seems, nothing adds to cart or renews....
Anyone suggest a good registrar? We had a VIP, or whatever they call it now, with GoDaddy way back when, but I'd rather not go back there. |
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#26 | |
Choice is an Illusion
Industry Role:
Join Date: Feb 2005
Location: Land of Obama
Posts: 42,635
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![]() Quote:
It's not bad enough that it's a complete disaster. Add in that domains are expiring soon, and the only option they show or allow at present would appear to be bank wire. Add in the fact that now when you're domain is 1 day past due, they then sell it off, lock it up, or flip it to the domain parking service, it's a royal pain in the ass. I started transferring domains out this evening, and will continue to do so until the roughly 200-250+ are out of there. I simply do not have patience for this nonsense. Running a registrar is not that hard, but these guys continue to find new way to fuck it up every few months. ![]() |
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#27 |
Confirmed Chicago Pimp
Industry Role:
Join Date: Aug 2004
Location: Chicago
Posts: 7,100
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Left years ago as they sucked back then. Only reason I stuck around is because Bari was there but sad when the best/quickest support ya get is from a forum poster and not direct.
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#28 |
All Your Design Needs
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Left them years ago when I had a domain stolen. Got it back after a ton of BS, but lost all of my traffic.
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#29 | |
Registered User
Join Date: Dec 2004
Location: Tampa, FL
Posts: 99
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Quote:
Looks like I'll be moving now. What a colossal fuck up. ![]()
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#30 |
58008 53773
Industry Role:
Join Date: Jul 2005
Location: Australia
Posts: 9,864
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What is it with registrars and completely fucking things up with their *updates*.
Namecheap did the same, took them months to get things sorted and still not 100%.
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#31 |
Arthur Flegenheimer
Industry Role:
Join Date: Jul 2006
Location: New York City
Posts: 11,056
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All those godaddy complaints...still never had a problem.
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#32 |
making it rain
Industry Role:
Join Date: Oct 2003
Location: seattle
Posts: 22,111
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#33 |
80/20 Rule
Industry Role:
Join Date: Apr 2010
Location: Los Angeles
Posts: 3,051
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I did business with Moniker because of Bari. Other than the decent pricing, there's been no reason to stay since she left. Dealing with this clusterfuck is not worth the hassle. I'm done with Moniker and transferring the rest out.
Figuring out which domains are missing shouldn't be that hard if you keep your old emails. For those with missing domains, have you figured out which ones and does WHOIS still show your info?
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#34 |
Industry Role:
Join Date: Aug 2006
Location: Little Vienna
Posts: 32,235
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Left them years ago when privacy stopped working despise being enabled.
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#35 |
Too lazy to set a custom title
Industry Role:
Join Date: Feb 2005
Posts: 17,285
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Glad I don't use them.
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#36 |
Confirmed User
Industry Role:
Join Date: Feb 2007
Posts: 6,904
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only just woke up, so brain isn't in gear enough to go take a close look just yet, but quick question - are the domains that are missing for you guys also not resolving, or?
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#37 |
Industry Role:
Join Date: Aug 2006
Location: Little Vienna
Posts: 32,235
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Forgot to mention how after that privacy shit i left one domain there since i had it renewed for 10 years,but moved that after they had first DNS failure,even i didn't used their dns on that domain.I think company which have DNS servers offline for entire day cannot be considered as professional company,especially these days when there is so many fail-over solutions.
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#38 |
Confirmed User
Join Date: Mar 2002
Posts: 196
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so far i see they unlocked a bunch of my domains and don't let me sort or filter by unlocked. Also, the admin section says my domains no longer have privacy, but thankfully the whois record still shows it. Also , yeah the made it impossible to renew a domain right now.
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#39 |
Registered User
Industry Role:
Join Date: May 2014
Posts: 7
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2 domains that I left to expire in 2012 now back in my account ... another domain that expired 2 weeks ago and I wanted to renew it is gone now.
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#40 |
Confirmed User
Join Date: May 2001
Location: Canada
Posts: 302
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To renew domains I believe you have to choose "Renew/Delete domains" in the menu and then under the "Renewaloption" column you choose the options under "Renew immediately". Not sure if that'll work as I haven't tried it myself.
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#41 | |
Registered User
Join Date: Dec 2004
Location: Tampa, FL
Posts: 99
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Quote:
I have set up private nameservers for each one through Moniker, so those are still working. The sites are still live. The domains just don't appear in my management account.
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#42 |
Confirmed User
Join Date: Jan 2006
Posts: 6,218
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They just charged and renewed some domains I let expire a month ago. What the hell
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#43 |
Registered User
Join Date: Dec 2004
Location: Tampa, FL
Posts: 99
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Just got off the phone with them after an hour+ hold. They are saying that the domains that got pushed to my account that were purchased via snapnames are now being managed by networksolutions. I tried logging into the domains via network solutions while on the phone with support, and they are not in my network solutions account. I tried using the lost password for each domain using the email address, and nothing come to me. They are working on it now, and I will update here if they give me any more info that might help someone else here with lost domains...
Jim
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#44 |
Confirmed User
Join Date: Mar 2002
Posts: 196
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#45 |
Confirmed User
Industry Role:
Join Date: Jul 2004
Location: Florida
Posts: 819
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Thanks for all the shout outs!! IF anyone is interested in working with me again, you can find me at eNom. Holla!
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#46 |
Confirmed User
Join Date: May 2001
Location: Canada
Posts: 302
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What a clusterfuck. All old invoices/transaction history appear to be gone. Privacy box is not ticked on every domain and when you change it and try to save it still remains unticked. And I find the new interface brutal in terms of useability. Blah.
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#47 |
Confirmed User
Industry Role:
Join Date: Oct 2005
Posts: 9,512
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Damn, I swear I never had problems with Moniker but now this is indeed quite a disaster. The old interface was old school but still workable.
I can't figure out how to check the transactions history (shows nothing - had a pre-paid there and the balance looks a bit low).
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#48 | |
Too lazy to set a custom title
Join Date: Jun 2003
Location: Ottawa
Posts: 19,631
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Quote:
EDIT: ok, so this apparently is the case, at least for non-expired domains. What i did is go to networksolutions.com, did the forgot ID thing. entered one of the domains i am missing. They sent the ID to my email, then with the ID, i reset my password and the domains that were missing were there. Now if only i can get my expired domains back so i can renew them. talk about zero communication about this. they were previously in my moniker account and i got emails saying they were registered my moniker....
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you don't know you're wearing a leash if you sit by the peg all day.. |
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#49 |
Too lazy to set a custom title
Industry Role:
Join Date: Dec 2004
Location: Happy in the dark.
Posts: 93,560
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Always forget moving a couple of domains I have in there ...
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#50 |
Confirmed User
Industry Role:
Join Date: May 2006
Posts: 4,665
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They've hcarged me for domain renewals on a handful of domains I was letting expire - they aren't even listed in my account so it looks like I've paid the renewal but don't have them listed against me.
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