NetBilling Down from over 12 hours now! - Page 2 - GoFuckYourself.com

NemesisEnforcer · 02-01-2018, 10:22 PM

Quote:

Originally Posted by Fat Panda

this is almost comical

clearly no risk management plan

no redundancy?

pure fucking amateur

If you're running a business, business continuity is your job. You should have more than one gateway provider/merchant processor.

NETbilling · 02-01-2018, 10:33 PM

Quote:

Originally Posted by CamTraffic

Just leave a voice mail would you?

Mitch is busy right now, spending all the winnings from the MrSkin party.

JK, love Mitch, real nice guy!

We have been working with engineers and data center for 36 hours now with no sleep. Sorry I was not in to answer your call. We have an emergency notification list and dozens of employees in the office other than myself. With nothing yet to report including an eta, there has been nothing more to report. I?m sorry if that?s not satisfactory to you.

NETbilling · 02-01-2018, 10:39 PM

Quote:

Originally Posted by meanbitchesglenn

I have been with Netbilling for something like ten years and don't want to leave them, but at some point I'm gonna have to do something here..We are heading towards day 3. The Netbilling people are good people and I want to give them as long as possible to resolve this.

I switched my cascade so CCBill is my primary but 90% of my rebills come from Netbilling.

Here's a question for you experts though: Is it possible to move my rebills to another payment processor?

Glenn King
MeanBitch Productions

We truly appreciate your business and we have had exceptional up time in the past 20 years. We have not had a long-standing catastrophic issue since 1999. We will make sure everything is done to not allow this to happen again once things are back up. Getting everything back to normal is our number one priority right now as you can imagine. Thank you for your continued patronage.

NETbilling · 02-01-2018, 10:41 PM

Quote:

Originally Posted by Bladewire

I always liked you and your posts but honestly you have no idea and it's really not fair to put that out there. I don't use netbilling I've never used netbilling but they have been solid for 20 years in this business and this is a first.

It's comical how one of the few solid businesses in our industry is brought to it's knees for the first time in 20 years and every fucking cunt and her warts logs in with posts hanging them out to dry yet a "bro" can fuck people over multiple times and still post here like they're family. Shameful.

Nothing against you it's just that this situation bothers me and I feel netbilling has earned a ton of good karma points over the years in addition to them being rock solid.

Thank you Bladewire for the kind words and confidence in us. It?s very easy for people to jump on the board and talk shit when they have no idea what?s going on. I have dedicated my life to this company and our clients and will continue to do so, unlike so many others in this industry.

Mitch Farber

NETbilling · 02-01-2018, 10:47 PM

Quote:

Originally Posted by Konda

get an account at pingdom.com and set up an alert for secure.netbilling.com
we got the alert 25 mins before their announcement

Adam - Sometimes a server reboot is required and we do not send out announcements for that which can take 5 minites. When there was an actual issue yesterday and we realized it was not coming right back up, we sent the announcement out. Are you signed up for our notification newsletters? If not, please do. If you don?t know where to do that, please shoot me an email to [email protected]

absix · 02-01-2018, 11:30 PM

Quote:

Originally Posted by Konda

get an account at pingdom.com and set up an alert for secure.netbilling.com
we got the alert 25 mins before their announcement

Or https://uptimerobot.com/, it is free.

Konda · 02-01-2018, 11:49 PM

Seems to be back up now

adultchatpay · 02-01-2018, 11:51 PM

still down?

NETbilling · 02-01-2018, 11:56 PM

Quote:

Originally Posted by adultchatpay

still down?

Running final tests now

absix · 02-02-2018, 12:01 AM

Cancellations are going through.

sarettah · 02-02-2018, 12:02 AM

Looks like orbitalpay is coming back up too.

Good stuff.

I hope people didn't take to bad a hit on this. That much down time could be fatal to a small guy.

.

NETbilling · 02-02-2018, 12:05 AM

Quote:

Originally Posted by Konda

Seems to be back up now

NETbilling Ben is running some final tests right now but yes for the most part. We will advise more shortly.

Thanks, Mitch

ZENRA · 02-02-2018, 12:13 AM

Quote:

Originally Posted by NETbilling

NETbilling Ben is running some final tests right now but yes for the most part. We will advise more shortly.

Thanks, Mitch

Very much appreciate this!

Will you be sending out emails, posting here, etc. when we have the green light to change join pages back?

Also, what's the status on rebills for these dates?
When is the last date that's totally OK rebill-wise? The 31st? Or did some of the 31st rebills not go through?

Thank you.

ZENRA · 02-02-2018, 12:17 AM

Also expired username purges for the last two days. Will this be done for us or do we need to manually initiate it somehow in the admin?

Thanks again.

absix · 02-02-2018, 12:17 AM

Quote:

Originally Posted by ZENRA

Very much appreciate this!

Will you be sending out emails, posting here, etc. when we have the green light to change join pages back?

Also, what's the status on rebills for these dates?
When is the last date that's totally OK rebill-wise? The 31st? Or did some of the 31st rebills not go through?

Thank you.

Rebills are processed in batches, every couple of hours. It will be a bit messy if one doesn't keep their own records and solely rely on their backend.

ZENRA · 02-02-2018, 12:26 AM

Quote:

Originally Posted by absix

if one doesn't keep their own records and solely rely on their backend.

While this may be true, it's their responsibility to ensure rebills are carried out when they should be. That's why we use billing processors.

Bladewire · 02-02-2018, 12:43 AM

Quote:

Originally Posted by ZENRA

While this may be true, it's their responsibility to ensure rebills are carried out when they should be. That's why we use billing processors.

Jesus Christ WTF dude seriously? Give it a fucking minute will you I'm sure your 2 affiliate sales that have been rebilling since 2012 will be processed accordingly they literally went back live 13 minutes ago

ZENRA · 02-02-2018, 12:53 AM

Quote:

Originally Posted by Bladewire

Jesus Christ WTF dude seriously? Give it a fucking minute will you I'm sure your 2 affiliate sales that have been rebilling since 2012 will be processed accordingly they literally went back live 13 minutes ago

I'm not in a rush, was just asking. And it's 4 sales from 2011, thank you very much.

Bladewire · 02-02-2018, 12:55 AM

Quote:

Originally Posted by sarettah

Looks like orbitalpay is coming back up too.

Good stuff.

I hope people didn't take to bad a hit on this. That much down time could be fatal to a small guy.

.

So many like myself have survived IBill losing everything, and then a multitude of hosts that have gone down for 24 hours or longer.

This downtime has got to hurt for so many but this has been a once in 20 years occurrence with Netbilling. That says a lot about them.

Bladewire · 02-02-2018, 12:55 AM

Quote:

Originally Posted by ZENRA

I'm not in a rush, was just asking. And it's 4 sales from 2011, thank you very much.

_Richard_ · 02-02-2018, 01:22 AM

Quote:

Originally Posted by Konda

get an account at pingdom.com and set up an alert for secure.netbilling.com
we got the alert 25 mins before their announcement

NETbilling · 02-02-2018, 01:31 AM

Important Notice - NETbilling's Services 100% Restored

Dear NETbilling Merchants,

Please be advised that the NETbilling service interruption has been 100% resolved. All transaction processing and call center services are once again fully functional,

An incident report will be available soon. Over the past 20 years, ours services have been extremely reliable with minimal downtime overall. Please understand that catastrophic circumstances can and do occasionally happen, regardless of the amount of preparation involved. If you conduct business on the internet as many of you do, it is always advised that you should have a secondary payment processor, hosting facility, web site backup and other mission critical items backed up..

We truly apologize for any inconvenience that this may have caused and are working hard to ensure your continued success.

With Regards, The NETbilling Management Team

Kudos to many of our NETbilling staff who have not slept since Wednesday morning.

absix · 02-02-2018, 01:39 AM

Rebills coming in

NETbilling · 02-02-2018, 01:40 AM

Quote:

Originally Posted by absix

Rebills coming in

Many many many of them....

BigBen · 02-02-2018, 02:06 AM

Quote:

Originally Posted by ZENRA

...

Also, what's the status on rebills for these dates?
When is the last date that's totally OK rebill-wise? The 31st? Or did some of the 31st rebills not go through?

Thank you.

Any/all rebills that were scheduled for a time during the outage were queued up and will be run automatically (if they haven't already) as the gateway sees them as past due. If approved, the memberships will be updated accordingly.

Quote:

Originally Posted by ZENRA

Also expired username purges for the last two days. Will this be done for us or do we need to manually initiate it somehow in the admin?

Thanks again.

This particular process, which we refer to as the daily- or nightly-refresh, does only occur once per day for each sitetag. So the next occurrence will be at the regularly-scheduled time, but if you'd like to manually run the refresh before then, you can do so in the admin by going "Site Tools" -> "Site Tags" -> click "config" for the sitetag, then click the 'refresh members' link on the top right of the page, and submit.

247mg · 02-02-2018, 02:06 AM

Quote:

Originally Posted by NETbilling

Important Notice - NETbilling's Services 100% Restored

Dear NETbilling Merchants,

Please be advised that the NETbilling service interruption has been 100% resolved. All transaction processing and call center services are once again fully functional,

An incident report will be available soon. Over the past 20 years, ours services have been extremely reliable with minimal downtime overall. Please understand that catastrophic circumstances can and do occasionally happen, regardless of the amount of preparation involved. If you conduct business on the internet as many of you do, it is always advised that you should have a secondary payment processor, hosting facility, web site backup and other mission critical items backed up..

We truly apologize for any inconvenience that this may have caused and are working hard to ensure your continued success.

With Regards, The NETbilling Management Team

Kudos to many of our NETbilling staff who have not slept since Wednesday morning.

Thanks for the update! Hope everything will be normal as before including rebills!

ZENRA · 02-02-2018, 04:11 AM

Quote:

Originally Posted by BigBen

Any/all rebills that were scheduled for a time during the outage were queued up and will be run automatically (if they haven't already) as the gateway sees them as past due. If approved, the memberships will be updated accordingly.

This particular process, which we refer to as the daily- or nightly-refresh, does only occur once per day for each sitetag. So the next occurrence will be at the regularly-scheduled time, but if you'd like to manually run the refresh before then, you can do so in the admin by going "Site Tools" -> "Site Tags" -> click "config" for the sitetag, then click the 'refresh members' link on the top right of the page, and submit.

Got your email from a little while ago. Thanks again.

Sam - Mr. Skin · 02-02-2018, 08:57 AM

Quote:

Originally Posted by Bladewire

I always liked you and your posts but honestly you have no idea and it's really not fair to put that out there. I don't use netbilling I've never used netbilling but they have been solid for 20 years in this business and this is a first.

It's comical how one of the few solid businesses in our industry is brought to it's knees for the first time in 20 years and every fucking cunt and her warts logs in with posts hanging them out to dry yet a "bro" can fuck people over multiple times and still post here like they're family. Shameful.

Nothing against you it's just that this situation bothers me and I feel netbilling has earned a ton of good karma points over the years in addition to them being rock solid.

I could be wrong, but I took his post at taking a shot at site owners who don't have a backup plan for their gateway.

Bladewire · 02-02-2018, 10:16 AM

Quote:

Originally Posted by Sam - Mr. Skin

I could be wrong, but I took his post at taking a shot at site owners who don't have a backup plan for their gateway.

I think what happened with Netbilling is a wake-up call for all of us to reevaluate our own site backup, gateway backup & redundancy strategy

Google Expert · 02-03-2018, 11:08 AM

The question is, are we going to be reimbursed for the losses?

It seems that a billing setup of such scale should have it's own backups and redundancy plans.

NemesisEnforcer · 02-03-2018, 11:38 AM

Quote:

Originally Posted by Google Expert

The question is, are we going to be reimbursed for the losses?

It seems that a billing setup of such scale should have it's own backups and redundancy plans.

Business continuity is your responsibility, there should be no reimbursement. Read section V, paragraph 1 of your NetBilling TOS.

NETbilling · 02-03-2018, 03:35 PM

Quote:

Originally Posted by Google Expert

The question is, are we going to be reimbursed for the losses?

It seems that a billing setup of such scale should have it's own backups and redundancy plans.

We do have backups and redundancy.
Feel free to contact me personally though email or phone anytime.

Mitch

C H R I S · 02-03-2018, 09:46 PM

Quote:

Originally Posted by NETbilling

Important Notice - NETbilling's Services 100% Restored

Dear NETbilling Merchants,

Please be advised that the NETbilling service interruption has been 100% resolved. All transaction processing and call center services are once again fully functional,

An incident report will be available soon. Over the past 20 years, ours services have been extremely reliable with minimal downtime overall. Please understand that catastrophic circumstances can and do occasionally happen, regardless of the amount of preparation involved. If you conduct business on the internet as many of you do, it is always advised that you should have a secondary payment processor, hosting facility, web site backup and other mission critical items backed up..

We truly apologize for any inconvenience that this may have caused and are working hard to ensure your continued success.

With Regards, The NETbilling Management Team

Kudos to many of our NETbilling staff who have not slept since Wednesday morning.

Right on Mitch!

247mg · 02-04-2018, 04:17 AM

Quote:

Originally Posted by Google Expert

The question is, are we going to be reimbursed for the losses?

It seems that a billing setup of such scale should have it's own backups and redundancy plans.

This guy got a point... some thing should be done in a monthly gateway invoice

02-02-2018, 12:01 AM	#60
absix Confirmed User Join Date: Aug 2003 Posts: 484	Cancellations are going through. __________________ ICQ: 59eleven5623, ab at zoig dot com

02-02-2018, 12:02 AM	#61
sarettah see you later, I'm gone Industry Role: Join Date: Oct 2002 Posts: 14,055	Looks like orbitalpay is coming back up too. Good stuff. I hope people didn't take to bad a hit on this. That much down time could be fatal to a small guy. . __________________ All cookies cleared!

02-02-2018, 12:17 AM	#64
ZENRA Confirmed User Industry Role: Join Date: Sep 2016 Location: Japan Posts: 655	Also expired username purges for the last two days. Will this be done for us or do we need to manually initiate it somehow in the admin? Thanks again. __________________ ZENRA \| Subtitled Japanese AV \| @ZENRAMANIAC JAV VR Content Manager at SexLikeReal

02-02-2018, 01:31 AM	#72
NETbilling Confirmed User Industry Role: Join Date: Jan 2002 Location: Huntington Beach, CA Posts: 8,573	Important Notice - NETbilling's Services 100% Restored Dear NETbilling Merchants, Please be advised that the NETbilling service interruption has been 100% resolved. All transaction processing and call center services are once again fully functional, An incident report will be available soon. Over the past 20 years, ours services have been extremely reliable with minimal downtime overall. Please understand that catastrophic circumstances can and do occasionally happen, regardless of the amount of preparation involved. If you conduct business on the internet as many of you do, it is always advised that you should have a secondary payment processor, hosting facility, web site backup and other mission critical items backed up.. We truly apologize for any inconvenience that this may have caused and are working hard to ensure your continued success. With Regards, The NETbilling Management Team Kudos to many of our NETbilling staff who have not slept since Wednesday morning. __________________ Mitch Farber CEO - NETbilling, Inc. Email / Phone: 888-357-8166 / 661-252-2456 Transaction processing & 24/7 call center services with exceptional rates and flexibility, since 1998!

02-02-2018, 01:39 AM	#73
absix Confirmed User Join Date: Aug 2003 Posts: 484	Rebills coming in __________________ ICQ: 59eleven5623, ab at zoig dot com

02-01-2018, 11:49 PM	#57
Konda ... Industry Role: Join Date: Apr 2003 Posts: 2,280	Seems to be back up now

02-01-2018, 11:51 PM	#58
adultchatpay Let's Make Money Industry Role: Join Date: Dec 2008 Posts: 8,784	still down?

02-03-2018, 11:08 AM	#80
Google Expert Webmaster Industry Role: Join Date: Jun 2004 Posts: 14,295	The question is, are we going to be reimbursed for the losses? It seems that a billing setup of such scale should have it's own backups and redundancy plans.