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Old 07-23-2019, 03:25 PM   #51
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Can you please email me about this so I can look into it for you? [email protected]
good to see someone is putting out the fires. you should have a instant chat. i mean you ruth not the paxum site. see that turn into a nightmare do your thing Ruth. 50 Ruth Robots!
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Old 07-23-2019, 03:38 PM   #52
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Ruth, is this current USD wire due diligience something we can expect for the foreseeable future as well, and thus the accompanying 2 week delays, or is this just an initial one-off occurrence?
Ruth, when you have a moment, can I get an answer to this? Trying to decide if I do CAD or USD wire next. Certainly, I'd prefer USD wire to USD account.
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Old 07-23-2019, 04:24 PM   #53
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Ruth, when you have a moment, can I get an answer to this? Trying to decide if I do CAD or USD wire next. Certainly, I'd prefer USD wire to USD account.
There are no delays with CAD wire withdrawals.

For USD wire withdrawals there are still some delays, however the delay has definitely reduced. You might still be looking at about a week turnaround for a USD wire due to the backlog, so please keep that in mind when you make your decision.
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Old 07-24-2019, 09:34 AM   #54
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USA base company ? or
Gamma and Gamelink for example.
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Old 07-26-2019, 04:35 AM   #55
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I just did one CAD 2 hours ago , got first email, should have the second email confirmation by tomorrow morning.
CAD Wired arrived in my bank! Downside Now i paid $15 CAD ( welcome fee from my bank or intermediary bank ) on top of the $25 USD paxum fee

So the new $25 wire fee to send a CAD wire is a joke . The difference is around $10 only. When previously when i paid $50 for USD wire i was not paying any welcome fee or intermediary bank fee. New processor or bank somewhere getting greedy
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Old 07-26-2019, 03:45 PM   #56
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CAD Wired arrived in my bank! Downside Now i paid $15 CAD ( welcome fee from my bank or intermediary bank ) on top of the $25 USD paxum fee

So the new $25 wire fee to send a CAD wire is a joke . The difference is around $10 only. When previously when i paid $50 for USD wire i was not paying any welcome fee or intermediary bank fee. New processor or bank somewhere getting greedy
There is another potential increase in costs. Paxum's banking partners are converting the US to CDN at their exchange rate. This is very likely to be at a less favorable rate than you would get letting your own bank do the exchange,
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Old 07-29-2019, 08:43 AM   #57
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There are no delays with CAD wire withdrawals.

For USD wire withdrawals there are still some delays, however the delay has definitely reduced. You might still be looking at about a week turnaround for a USD wire due to the backlog, so please keep that in mind when you make your decision.
I can't get a CAN wire started, hasn't worked for me in weeks. Now i'm stuck with funds in my paxum account and can't access.
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Old 07-29-2019, 10:29 AM   #58
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There are no delays with CAD wire withdrawals.

For USD wire withdrawals there are still some delays, however the delay has definitely reduced. You might still be looking at about a week turnaround for a USD wire due to the backlog, so please keep that in mind when you make your decision.
What about UNIONPAY cards?
What about RUR transfers?
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Old 07-29-2019, 11:02 AM   #59
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What about UNIONPAY cards?
What about RUR transfers?
yes good question, what about south american solutions? thanks
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Old 07-31-2019, 01:04 PM   #60
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What about UNIONPAY cards?
What about RUR transfers?
Great question
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Old 08-05-2019, 11:03 AM   #61
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So, WIRE transfers in Local currency aren't working for me now. I have to go with USD withdrawals.. Hoping it goes quick and smooth and isn't delayed.
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Old 08-05-2019, 01:59 PM   #62
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Ruth, can you answer our questions about the cards?
withdraw by ATMs is not an option in a near future? Only wires?
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Old 08-06-2019, 06:00 AM   #63
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Yesterday i make WIRE transfers today comming my bank (i send Euro - From Turkey)
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Old 08-06-2019, 07:12 AM   #64
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Yesterday i make WIRE transfers today comming my bank (i send Euro - From Turkey)
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Old 09-06-2019, 05:31 AM   #65
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Can you please email me about this so I can look into it for you? [email protected]
I have send you an email, but you haven't responded anymore since more than a month ago. Can you please reply?
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Old 09-06-2019, 08:56 AM   #66
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I have send you an email, but you haven't responded anymore since more than a month ago. Can you please reply?
Can you please resend this? [email protected]
Thanks
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Old 09-06-2019, 09:17 AM   #67
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Can you please resend this? [email protected]
Thanks
I have just send it one minute ago. Hope you got it.
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Old 09-06-2019, 05:43 PM   #68
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Wanted to direct reply OP. Kindly read below, thx.
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Old 09-06-2019, 05:45 PM   #69
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Due to the numerous Paxum clients actively posting on GFY we wanted to let you know the current situation to avoid any confusion and misunderstandings.

At the moment every USD Wire Withdrawal submitted to Paxum is undergoing extensive due diligence by the correspondent banks which means that each individual USD wire is being reviewed one by one before it is processed.

Due to the number of USD Wire Withdrawal requests submitted to Paxum these extra steps have created delays for clients receiving those USD Wires to their bank accounts.

It is important for Paxum clients to note that:

OTHER CURRENCY WIRES ARE NOT AFFECTED BY THESE DELAYS

You will not experience any delays if you withdraw your Paxum account funds in any of the following currencies:

EUR, CHF, CZK, HUF, SEK, NOK, THB, DKK, PLN, NZD, INR, IDR, ZAR, RON, AUD, CAD, GBP

The majority of USD wires have already been processed and many have been received by clients, though some are still awaiting receipt to their bank account.

We understand how important it is for clients to be able to trust in the stability of our service, and when situations like this occur it can cause concern and dissatisfaction. We sincerely apologize for any inconvenience clients have experienced caused by these delays.

In the meantime, as mentioned, we urge clients who are able to do so, to withdraw account funds in alternative currencies instead of USD at this time, to avoid delays.

If you're still waiting for a USD wire and are concerned I urge you to please email me – [email protected] – and we will look into it and see if we can offer alternative ways to deliver the payment without a delay. Posting on the boards about your situation will not change anything so it is best to contact us directly. Please make sure to include your account username in your email to avoid any delay with assistance.
Hello Ruth,
Thanks for the info

Is Paxum or payment processor partners still experiencing delays in processing USD wire payments?

I've been waiting since the beginning of August and have been in touch with Paxum via email and tickets but didn't know about the delays expected because of due diligence. Just read it here today.
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Old 10-29-2019, 10:15 AM   #70
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Money locked at Paxum, internal problems within Paxum management

It's ridiculous.... Paxum has internal problems with its management. Since more than 4 months, Ruth is trying to contact them to fix our USD wire transfer problem. Ruth it continously trying to contact them, but they (Paxum management) are ignoring her...

I wonder what's going on behind the scenes with that company..... there clearly is a problem.
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Old 11-14-2019, 03:33 PM   #71
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Ruth, can you please reply to my emails? Our account has more than $60K+ locked because of this wire problem. We really need a solution for this.
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Old 11-15-2019, 01:45 AM   #72
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I'm also waiting for USD wires to be reenabled in Europe.
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Old 11-25-2019, 07:40 AM   #73
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Still no news? Can you please revert to mid-market exchange rates until it is impossible to withdraw funds in USD?
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Old 11-26-2019, 03:05 AM   #74
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Still no news? Can you please revert to mid-market exchange rates until it is impossible to withdraw funds in USD?
with this company everything is impossible to work normally , they want to take bigger cut from customers to pay their debit .
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Old 11-27-2019, 07:00 PM   #75
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received confirmation my wire was completed 11/20, still not reached my bank
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Old 11-27-2019, 10:31 PM   #76
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received confirmation my wire was completed 11/20, still not reached my bank
Same with me, got it validated 11/20, just checked and wire still not in and it's 11/28.
I hate this, one network can only pay paxum so i have no choice.
I am sensing another paxum problem.
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Old 11-28-2019, 03:09 PM   #77
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received confirmation my wire was completed 11/20, still not reached my bank
Got your wire @Cosis ?
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Old 11-28-2019, 07:27 PM   #78
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Got your wire @Cosis ?
not yet.... you?
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Old 11-28-2019, 08:16 PM   #79
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not yet.... you?
Seven full banking days and still not yet in.
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Old 11-28-2019, 08:23 PM   #80
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Seven full banking days and still not yet in.
my bank was closed today for Thanksgiving, will see tomorrow
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Old 11-28-2019, 09:58 PM   #81
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Same with me, got it validated 11/20, just checked and wire still not in and it's 11/28.
I hate this, one network can only pay paxum so i have no choice.
I am sensing another paxum problem.
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my bank was closed today for Thanksgiving, will see tomorrow
adultchatpay and cosis - If you haven't received the wires tomorrow please feel free to email me or open a ticket and we can look into it for you.
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Old 11-29-2019, 11:26 AM   #82
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adultchatpay and cosis - If you haven't received the wires tomorrow please feel free to email me or open a ticket and we can look into it for you.
I opened a ticket a few days ago but haven’t heard back yet
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Old 11-29-2019, 11:53 AM   #83
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I opened a ticket a few days ago but haven’t heard back yet
I'll ask support to check your ticket. Please update the ticket if you receive the wire in the meantime! Thanks
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Old 11-29-2019, 03:02 PM   #84
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adultchatpay and cosis - If you haven't received the wires tomorrow please feel free to email me or open a ticket and we can look into it for you.
Wire still not in.
Sent you an email @RuthB
Thank you!
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Old 11-29-2019, 05:54 PM   #85
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I'll ask support to check your ticket. Please update the ticket if you receive the wire in the meantime! Thanks
thanks but they still haven't responded Ticket Id: #822680
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Old 12-01-2019, 10:28 PM   #86
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Hi Ruth, wire still not in.
I sent you an email and opened a paxum ticket Id: #823480, still waiting for reply.
Can you please take a look as it's running around 13+- days already.
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