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Old 04-24-2021, 02:06 AM   #1
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Vacares is down (and so all our programs)

Anybody a direct line to any 24/7 number?

Servers down, so email isn't getting through to them either.
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Old 04-24-2021, 02:41 AM   #2
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submitted ticket an hour ago, hopefully they get everything back up soon
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Old 04-24-2021, 02:43 AM   #3
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Never seen them down before - I am sure they are aware...
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Old 04-24-2021, 03:03 AM   #4
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Sly to the rescue . . .
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Old 04-24-2021, 03:09 AM   #5
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submitted ticket an hour ago, hopefully they get everything back up soon
No server, no email that will reach them.
Saw Mike is online in messenger now so hopefully he's too busy fixing (which would be the reason he cannot provide me with an update), it would be nice to know so we can let our SaaS users know what's up as well.
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Old 04-24-2021, 03:19 AM   #6
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Took a couple hours, but it's UP again.
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Old 04-24-2021, 03:19 AM   #7
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we're back in BIZ!
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Old 04-24-2021, 03:28 AM   #8
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My VPS is still offline.
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Old 04-24-2021, 04:50 AM   #9
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Everyone is online now? I'm still offline for more than 3 hours and no response from support.
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Old 04-24-2021, 05:02 AM   #10
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A shame they dont communicate the progress on twitter when hit by a major incident like that. They should have solid plans for handeling these level of problems
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Old 04-24-2021, 05:53 AM   #11
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these vendors are always around when they're trying to sell some shit.



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Old 04-24-2021, 06:04 AM   #12
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I could fix this if I was Brassmonkey.

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Old 04-24-2021, 06:06 AM   #13
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A shame they dont communicate the progress on twitter when hit by a major incident like that. They should have solid plans for handeling these level of problems
They're very solid & this is a VERY rare thing with Vacares.
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Old 04-24-2021, 06:13 AM   #14
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They're very solid & this is a VERY rare thing with Vacares.
Dont care. If you run a hosting company, you should be prepared for this.
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Old 04-24-2021, 06:13 AM   #15
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I'm curious if support works today because I'm still offline and no word from them. I'm getting worried.
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Old 04-24-2021, 06:33 AM   #16
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Dont care. If you run a hosting company, you should be prepared for this.
4K - Just saying...
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Old 04-24-2021, 06:33 AM   #17
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these vendors are always around when they're trying to sell some shit.



#
Overprice manage/hosting vendor...

Quote:
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Dont care. If you run a hosting company, you should be prepared for this.
This.....


OVH Fire not long ago, should have kick, everyone, in their heads to double-check their emergency plan in case of catastrophe.
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Old 04-24-2021, 06:47 AM   #18
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OVH Fire not long ago, should have kick, everyone, in their heads to double-check their emergency plan in case of catastrophe.
did you hear about Gorilla Servers? they had two catastrophic outages in a month. they lost all kinds of client data.

https://www.facebook.com/GorillaServers/

none of us are ever truly safe from disaster tho. that's the way it goes in tech. even our desktops shit a brick sometimes....

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Old 04-24-2021, 06:51 AM   #19
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Dont care. If you run a hosting company, you should be prepared for this.
I don't disagree with you. Just pointing out this is a very rare situation. In many years with them never had a feeling they "were not there"
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Old 04-24-2021, 06:55 AM   #20
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shit a brick
id lik to...
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Old 04-24-2021, 07:08 AM   #21
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did you hear about Gorilla Servers? they had two catastrophic outages in a month. they lost all kinds of client data.

https://www.facebook.com/GorillaServers/

none of us are ever truly safe from disaster tho. that's the way it goes in tech. even our desktops shit a brick sometimes....

#
I think i would have cried . That's fucked up WOW. Twice in a month that Just WOW.
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Old 04-24-2021, 07:53 AM   #22
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Mine are down as well. However my blog server is not. So Im thinking its an issue in just one location

I trust in Vacares to fix it and make it right.
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Old 04-24-2021, 07:57 AM   #23
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Im not really sure how reliable this is but it appears to be part of Cisco Systems

https://www.thousandeyes.com/outages/
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Old 04-24-2021, 08:02 AM   #24
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I'm still offline but got a reply from support at least.
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Old 04-24-2021, 08:02 AM   #25
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Hello guys,

Apologies for not responding to this thread sooner, and we are still behind on a few support tickets. We have been dealing with this for the last 7 hours and will continue doing what we need to do to get this fixed. There was a power issue to our main rack. Most clients are back online, there are a few that are still not. Will update individually when resolved.
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Old 04-24-2021, 08:39 AM   #26
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Hello guys,

Apologies for not responding to this thread sooner, and we are still behind on a few support tickets. We have been dealing with this for the last 7 hours and will continue doing what we need to do to get this fixed. There was a power issue to our main rack. Most clients are back online, there are a few that are still not. Will update individually when resolved.
Much rather have you guys working on the issue than chatting with us on the boards.

Thanks for the update and as always Vacares for the win!
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Old 04-24-2021, 09:08 AM   #27
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Much rather have you guys working on the issue than chatting with us on the boards.

Thanks for the update and as always Vacares for the win!
The people who work on the issue are usually not the same people who chat on the boards.
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Old 04-24-2021, 10:11 AM   #28
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The people who work on the issue are usually not the same people who chat on the boards.
Daaaaaaaaamn son
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Old 04-24-2021, 10:14 AM   #29
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Does this have something to do with the shitty power grid in Texas?

Mine are up and I trust in Sly & Vacares.
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Old 04-24-2021, 12:51 PM   #30
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Never seen them down before - I am sure they are aware...
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Sly to the rescue . . .
Quote:
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They're very solid & this is a VERY rare thing with Vacares.
Quote:
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Mine are down as well. However ...

I trust in Vacares to fix it and make it right.
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Originally Posted by pornguy View Post
Much rather have you guys working on the issue than chatting with us on the boards.

Thanks for the update and as always Vacares for the win!
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Originally Posted by The Porn Nerd View Post
Does this have something to do with the shitty power grid in Texas?

Mine are up and I trust in Sly & Vacares.


Old School Translation of above comments : "Shout out to Phatservers!"

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Old 04-24-2021, 01:36 PM   #31
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The people who work on the issue are usually not the same people who chat on the boards.
Yeah kind of know that already but thanks for the heads up.
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