|
|
|
|
||||
|
Welcome to the GoFuckYourself.com - Adult Webmaster Forum forums. You are currently viewing our boards as a guest which gives you limited access to view most discussions and access our other features. By joining our free community you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. Registration is fast, simple and absolutely free so please, join our community today! If you have any problems with the registration process or your account login, please contact us. |
 |
|
|||||||
| Discuss what's fucking going on, and which programs are best and worst. One-time "program" announcements from "established" webmasters are allowed. |
|
|
Thread Tools |
01-13-2004, 08:52 PM
|
#1 |
|
salad tossing sig guy
Join Date: Apr 2002
Location: mrthumbs*gmail.com
Posts: 11,702
|
delegating customer support
Anyone here experienced delegating online support/trouble tickets (mainly product and payment questions) to a third party?
Weve really reached the stage where we should A. get someone in full time to take care of that or B. have some external party do it for us. But option B scares me although the process is pretty straight forward. Anyone around with experiences in this field? Any companies you can refer me to? |
|
|
|
01-14-2004, 05:26 AM
|
#2 |
|
Confirmed User
Join Date: Oct 2003
Posts: 3,888
|
You could outsource a task like that to a company like us ;)
__________________
 xxxoutsourcing.com ICQ:119936 | Aim:xxxoutsourcing | MSN:msn@ xxxoutsourcing.com | Yahoo:xxxoutsourcing Submitters, Designers, Programmers, Cartoonist, Creative Writers, Video & Photo Editors Convert your Paysite into a cartoon site convert2toons.com |
|
|
|
|
01-14-2004, 06:37 AM
|
#3 |
|
Confirmed User
Join Date: Feb 2001
Location: Ringgold, Georgia
Posts: 1,939
|
I've been doing the customer support for friend for close to 3 years. and I'm an external party.. Shot me a message and I might be able to help you out or hook you up with some folks..
__________________
*HUGS*! Marsha |
|
|
|
|
01-14-2004, 08:55 AM
|
#4 |
|
Confirmed User
Join Date: Mar 2003
Posts: 243
|
There's a company out there who handles it 3rd party for you, not idea if they are any good, but they advertise on YNOT.
http://www.adultrep.com/ |
|
|
|
|
01-14-2004, 09:02 AM
|
#5 |
|
Confirmed User
Industry Role:
Join Date: Feb 2002
Location: NYC, NY
Posts: 8,531
|
whom ever you choose to handle this make sure they are reputable, and make sure you trust them with your clients/business. Personally, I'd hire someone or a few people, and have them inhouse if I were you.
__________________
 ~ Webair Dedicated Cloud Servers™ ~ WEBAIR VSYS™ Virtual Hosting Platform ~ Superior CDN Network ~ ~ Managed Dedicated hosting Specialists ~ DISCOUNT DOMAIN NAMES! ~ WEBAIR FUSION IO MANAGED CLOUD SERVERS! ~ ICQ: 243116321 - TWITTER - @WEBAIRINC - E-Mail: [email protected] |
|
|
|
|
01-14-2004, 09:21 AM
|
#6 |
|
Confirmed User
Join Date: Sep 2003
Location: South Florida
Posts: 627
|
I'd be glad to help you out MrThumbs.
I have 6 years in the biz, and can do just about anything. my ICQ is in my sig
__________________
ICQ: 338637464 |
|
|
|
|
01-14-2004, 09:25 AM
|
#7 |
|
Confirmed User
Join Date: Jun 2002
Location: Da Swamps
Posts: 8,500
|
outsourcing support is stupid for a few reasons, mainly because they tend to know very little about anything.
Support is best kept in-house, this way you can monitor your employees, and not have to worry about them doing support or other meaningless tasks unrelated to your issues for the 500 other clients they have.
__________________
Oxeo - Serious Hosting For Serious Webmasters. iCQ:135.887013
|
|
|
|
