Shog

My server at webair's nameservers have been blackholed for over 25 hours due to a DDoS that happened ...yesterday.

I called them at least 6 times last night, while I did nothing but wait to be called back, as I was told to. I called at least every hour, I never received a call back from a admin and eventually fell asleep after 6 hours of waiting, sleeping by the phone with the ringer full blast.

I couldn't get ahold of any capable staff who could help me, staff that understood the outage had nothing to do with my colo server, I could still login to it on different unused IPs.

I can't understand how someone is available to put the blackholes in, but no one is around, within the span of OVER 25 hours later to take the blackholes out, and I have made plenty of noise explaining and re-explaining on the phone and via email. Not a soul there can give me a straight answer. I consider myself fairly tolerant to hiccups and outages and whatnots, but when years of work can be clipped off in an instant with no one speaking to me I'm starting to get pretty upset and can't fathom how a company can stay in business operating in a manner like this.

Do all ISPs turn off their colo customers if they are a victim of a network attack? Isn't that like finishing off the job of the attackers? Anyone else ever get hit with DDoS or am I a rare breed?

Shog

wdsguy

You mean your ip got null routed? Coulda been done by their upstream. Thats happened to me before

Bigwilly

this is the second negative thread about webair in the past 2 days, i use them should i start lookin for a new hostin company?

Magg

Depends on who your host is...


Some providers will just cut off your IP when you're being attacked, others will try to dissipate it in whatever way possible.

It sounds as if all webair did was nullroute your IP and just wait for the attack to be over.

Probably time for a new colo provider especially since it has been de-null'ed or atleast you been helped to change your main IP on the nameservers, which would be easy as shit... and you wouldnt have gotten barely any downtime.


25 hours is a long time for a site/server to be down..

wdsguy

I use webair and they have been great for me for the past year, any problems have been promptly resolved. I recommend that you stay with them and gauge your own experiences before moving.

Shog

Yes the IPs were nulled.

I have 6 IPs and 4 of them were nulled. I did change one of the nameservers at the registrar to one of the 2 unblocked IPs last night, however propigation time of already propigated NS values are not instant and traffic was at about 25% of normal sum hours later. I've lowered all the TTLs incase it happens again, but I'm down to 2 working IPs now until I am out.

Aren't there places who have staff to deal with this kind of stuff?

Shog

kmanrox

my 11 servers never have any problems with webair...

the negativity this week is done by haters obviously... guess webair's doing somethin' right =)

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Magg

Yah, drop me an ICQ.

<-----

Shog

I haven't had problems with Webair either thus far, I've been hosting with them for 6 months or so, but then this happens, and where are they when you need them.

I'm the kind of customer a provider would never hear from unless there's a real problem.

Shog

80smetal

spammers get royal treatment, or so I have heard

Shog

Nor has mine, the server it's self is fine

I'm not a hater by any means..

Webair is fine except there's not much support when dealing with a network attack.

25 hours is a long time.. really.

I don't want to have to keep calling every hour to get resolution. They also won't allocate me more IPs.

My take is either they are grossly understaffed, or don't have much experience with DDoS type activities?

Granted I am not their largest customer, but surely I am not alone, they don't seem to care about a growing customer's experience with them, or maybe they can't afford to with staffing issues, I don't really have any idea and am left to speculate.

Either of these cases, are not good for me. It comes down to the fact that no one is available (to me) to fix a problem I cannot possibly fix myself and they know this, as a paying customer, I am left for dead.

Shog