Do You Ever Give Customers Refunds? - GoFuckYourself.com

mahoney · 02-21-2007, 11:23 PM

Do You Ever Give Customers Refunds? For example..if they say that they didn't know their credit card was going to recur at a monthly charge etc.
Do you respond to chargebacks? Does it normally go in your favor or the customer?

Jace · 02-21-2007, 11:24 PM

no, I almost try and never give a refund

I would rather give them 3-4 months free access than a refund

mahoney · 02-21-2007, 11:26 PM

Quote:

Originally Posted by Jace

no, I almost try and never give a refund

I would rather give them 3-4 months free access than a refund

Yeah, I do that too but they almost never go for it. How often do you get refund requests?

Jace · 02-21-2007, 11:42 PM

Quote:

Originally Posted by mahoney

Yeah, I do that too but they almost never go for it. How often do you get refund requests?

not very often at all actually, maybe 1-2 a year

I am very specific in my tours though about what is going to be in the site

NaughtyRob · 02-22-2007, 01:35 AM

It all depends on the situation. If it is a problem on my end I sometimes do it, but I usually try to give them something free in addition rather than refunding.

thebossxxx · 02-22-2007, 01:42 AM

Quote:

Originally Posted by GetNaughty

It all depends on the situation. If it is a problem on my end I sometimes do it, but I usually try to give them something free in addition rather than refunding.

sounds like a sound business practice to me!

Pink-AE · 02-22-2007, 01:54 AM

Quote:

Originally Posted by mahoney

Do You Ever Give Customers Refunds? For example..if they say that they didn't know their credit card was going to recur at a monthly charge etc.
Do you respond to chargebacks? Does it normally go in your favor or the customer?

When you think about it..

What are you going to gain from giving this customer a refund? Obviously if they want to cancel, gaining good rep with them is no good because they dont want your service and wont rejoin ever. Good rep passed on to other people? the internet is that vast that one disgruntled person won't matter at all.

If you offer them a few months membership on the house and they turn it down sounds like they might just be a freeloader..

Everybody wants somethin' for nuthin'.

2012 · 02-22-2007, 02:27 AM

Quote:

Originally Posted by Pink-AE

When you think about it..

What are you going to gain from giving this customer a refund? Obviously if they want to cancel, gaining good rep with them is no good because they dont want your service and wont rejoin ever. Good rep passed on to other people? the internet is that vast that one disgruntled person won't matter at all.

If you offer them a few months membership on the house and they turn it down sounds like they might just be a freeloader..

Everybody wants somethin' for nuthin'.

But what if this is your customer ?

...

UncutBucksMike · 02-22-2007, 06:47 AM

It depends on their complaint. Sometimes, it's just good customer service to give a refund. We have had customers come back after a refund. Plus there's the possibility that they will chargeback anyway. If it's an issue you can turn around, then free or discounted price might do the trick, but I wouldn't rule any solution out until I hear the circumstances.

Barefootsies · 02-22-2007, 07:36 AM

Next to never.

I do the same with the month(s) of membership versus a refund. However, it really all depends. I've had a few here and there over the years that had some technical issues that I just refunded them instead of trying to me Micro$oft support on their junk computers.

kristin · 02-22-2007, 08:00 AM

At EGC we'd get customers who'd want a refund because they couldn't access the members area ... they were entering the wrong un/pw a majority of the time.

So, we'd extend their membership free of charge and for other issues we'd do the same, usually took care of any problems.

Onixia · 02-22-2007, 08:05 AM

If u own webcam site and give refunds to your customers - please dont take money back from models - believe me girls dont like it ! Shes just showing tits and needs to be paid !
I was really mad working at ifriends ( sure i dont work there anymore) when guys come, f**k my brains more whan a hour when see my nude show for 30 minutes and after take their money back because * i didnt knew what its not free*

02-21-2007, 11:23 PM	#1
mahoney Confirmed User Industry Role: Join Date: Nov 2003 Location: Las Vegas Nv Posts: 5,318	Do You Ever Give Customers Refunds? Do You Ever Give Customers Refunds? For example..if they say that they didn't know their credit card was going to recur at a monthly charge etc. Do you respond to chargebacks? Does it normally go in your favor or the customer? __________________ Vegassexparty.com

02-22-2007, 01:35 AM	#5
NaughtyRob Two fresh affiliate progs Industry Role: Join Date: Nov 2004 Location: Inside teen pussy Posts: 29,602	It all depends on the situation. If it is a problem on my end I sometimes do it, but I usually try to give them something free in addition rather than refunding. __________________ [email protected] Skype: 17026955414 Vacares Web Hosting - Protect Your Ass with Included Daily Backups

02-22-2007, 06:47 AM	#9
UncutBucksMike Confirmed User Join Date: Jan 2007 Location: NOWHWERE NEAR Northern KY USA Posts: 405	It depends on their complaint. Sometimes, it's just good customer service to give a refund. We have had customers come back after a refund. Plus there's the possibility that they will chargeback anyway. If it's an issue you can turn around, then free or discounted price might do the trick, but I wouldn't rule any solution out until I hear the circumstances. __________________ [email protected] ICQ: 328265145 Promote Naughty Wife Next Door Jen Madison

02-22-2007, 07:36 AM	#10
Barefootsies Choice is an Illusion Industry Role: Join Date: Feb 2005 Location: Land of Obama Posts: 42,635	Next to never. I do the same with the month(s) of membership versus a refund. However, it really all depends. I've had a few here and there over the years that had some technical issues that I just refunded them instead of trying to me Micro$oft support on their junk computers. __________________ Should You Email Your Members? Link1 \| Link2 \| Link3 Enough Said. "Would you rather live like a king for a year or like a prince forever?"

02-22-2007, 08:00 AM	#11
kristin GOO! Industry Role: Join Date: Sep 2002 Location: Back Home : ) Posts: 9,768	At EGC we'd get customers who'd want a refund because they couldn't access the members area ... they were entering the wrong un/pw a majority of the time. So, we'd extend their membership free of charge and for other issues we'd do the same, usually took care of any problems. __________________ Vacares rules. "Usually only fat guys have the kind of knowledge and ability that Kristin has."

02-21-2007, 11:24 PM	#2
Jace FBOP Class Of 2013 Industry Role: Join Date: Jan 2004 Location: bumfuck, ky Posts: 35,562	no, I almost try and never give a refund I would rather give them 3-4 months free access than a refund

02-22-2007, 08:05 AM	#12
Onixia Confirmed User Join Date: Jan 2007 Location: Deep in HELL Posts: 513	If u own webcam site and give refunds to your customers - please dont take money back from models - believe me girls dont like it ! Shes just showing tits and needs to be paid ! I was really mad working at ifriends ( sure i dont work there anymore) when guys come, f*k my brains more whan a hour when see my nude show for 30 minutes and after take their money back because i didnt knew what its not free* __________________ $100 per singup with CamGuest