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Discuss what's fucking going on, and which programs are best and worst. One-time "program" announcements from "established" webmasters are allowed. |
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#1 |
Confirmed User
Industry Role:
Join Date: Aug 2002
Location: USA
Posts: 6,721
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Website Hosts...how long should support...
response times take?
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icq 156131086 |
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#2 |
Confirmed User
Join Date: Jan 2004
Posts: 1,238
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Anywhere from 5 mins to 1 hour -- of course provided this is for non-emergency issues.
If its an emergency - preferably you'd want a live way to contact the host so they're aware of the problem immediately.
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Managed US/NL Hosting [ [Reality Check Network ] Dell XEON Servers + 1/2/3 TB Packages ICQ: 4-930-562 |
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#3 |
Confirmed User
Industry Role:
Join Date: Aug 2002
Location: USA
Posts: 6,721
|
How bout 6+ hours. Is that acceptable?
__________________
icq 156131086 |
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#4 |
Guest
Posts: n/a
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After getting used to phatservers response times (usually less than 10 minutes) I would be pretty disappointed by 6 hours.
Within an hour I would find OK. |
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#5 |
Confirmed User
Join Date: Jul 2003
Location: back of beyond
Posts: 2,951
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www.splitinfinity.com get me sorted very quickly whenever I need to put in a ticket...
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